Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Taiki Miyazaki taikiprogolf
a week ago
This is the best place where takes care of your vehicle. Hugo and the mechanics there works really hard to make their service better and better all the time. They never charge crazy fees like some of the other crazy fees. And the quality of service and the customer care are excellent. If you never had good experiences with car repair, hit the West John
shin kim
3 months ago
I love this shop!! I ve been bringing my car here for the past 2-3 years and everyone is super responsible and friendly, they really care about their customers. I highly recommend this shop, my car is always in perfect condition after I bring it here. My car is 8 years old but looks brand new thanks to them! I ll be their customer forever! Love you guys!
Yue Chai
4 months ago
I recently visited this place for my Toyota Sienna. Hugo provided me with a range of services including tire change, oil change, and annual check. I was impressed with the quality of service provided by the company. The staff was courteous and professional, and they completed the work in a timely manner. I would highly recommend this auto repair company to anyone looking for reliable and efficient service.I hope this review helps. Let me know if there s anything else I can do for you.
Richard Ukwuozo
3 weeks ago
Very friendly, he saved the transmission on my ML350. His price is very reasonable compared to other mechanics. They fixed your car once and for all, you will never have to go back for same problem. I will refer my friends to him.In have using the shop for all my 3 cars for more thank 5year. They do an amazing job. Take your car to west John Auto co.
David Chen
3 months ago
Recently brought my acura in for service and West John Auto did a stellar job. They did the service and diagnosed other unrelated issues and provided suggestions on necessary repairs. Car drives smooth and all issues I had previously were taken cared of. Hugo and Miguel are great and they genuinely care about their work and the safety of the driving experience. I recommend them to all friends and family now. Thanks so much!
Mohammed Hussain
2 weeks ago
2nd time dealing with Hugo at West John Auto and I could not be happier with the service.I had the steering wheel and brake lights on my dashboard and Hugo diagnosed and fixed the issue. He found that the brake fluid was leaking from the caliper he had installed the year prior and resolved the issue free of charge.Hugo is very honest and trustworthy which is something that is difficult to find in a mechanic nowadays.
D. Kong
3 months ago
Have been coming for several years for annual maintenance and auto repairs for my 2003 Toyota Highlander. The quality of work is great. Mostly, Hugo is honest and fair with his pricing and recommendations. For example, I had another family vehicle where another shop said the brake pads needed to be replaced. After asking Hugo for a second option, he said it was not necessary but check back in a few months.
Christine Chae
2 months ago
my family has been going to west john auto for years and hugo has taken car of all of our cars needs. they communicate well, are upfront about prices, and value their customers. highly recommend to anyone in the area.
ahmad karzoan
2 months ago
I ve been going to west john auto for more than 10 years to fix any car problems I have and I have to say Hugo is a very honest and reliable mechanic. He knows what he s doing and he does his work with passion. I highly recommend this shop to get your car fixed when needed
Eve Yu
a week ago
We have been going to West John Auto for the past few years. Their team are knowledgeable and professional. Will definitely recommend to my friends!
Niuniu Ma
a month ago
Very professional staffs. They fix the actual problem, not just change a part and charge you expensive labor. I have been doing my cars at this garage for years. Highly recommend this honest auto shop.
Kyle Chang
2 months ago
I've been a patron of West John Auto for nearly a decade, and we've brought multiple cars here for service. Hugo and the team are the only shop I completely trust to give an honest assessment of what work is required without the feat that I'm being taken for a ride.
Corey Betancourt
4 weeks ago
West John Auto has been able to diagnose and fix my old car easily. Not only that, the staff there is honest with the customer about what parts and repairs are needed. Highly recommend.
Stephen Kay
a week ago
I have very good experiences every times. Excellent work with reasonable fee. I recommend to my friends. Good job!!
S B
3 months ago
Tried to use this shop through Costcos auto program. Definitely will not ever use them. I made the appointment with Hugo and he quoted me 2 different prices for brakes and rotors on my 2020 Mazda CX-5. Hugo said it would be 325.00 for the standard brakes and rotors installed and 450.00 for premium. I said I ll take the standard at this point because I need the brakes done to pass inspection. Since it was a few days before Christmas and he told me he s really busy I said no problem let s make it for the day after. He said great, great thank you come in 8 am and I ll get you in and out. Also asked me to call at 730 to let him know I m on my way. I called and he then called me back after I started driving, told me the repair was now going to be 450 because he ran out of standard brake parts and had to use premium. I said okay can t you get standard parts, no that s going to take 2 weeks to get. I don t like the bait and switch nonsense and really don t like someone trying to take advantage of me and trying to hold me for ransom at the 11th hour. Reporting this incident to Costco since they have this place in their Auto program. Buyer beware!!!!!
Michael Gornetzki
3 months ago
My family has brought our cars to Sheng, Azad and Hugo (Hugo, since he was in High School) for twenty years. The shop can get busy at times, but Hugo can prioritize.. to get your car back faster if you talk to him . Azad's body work is detailed and done correctly..He doesn't cut corners with repairs like so many other body shops on Long Island. Hugo always gives options for repairs, parts and maintenance, which is what I like. They are not the cheapest or most expensive, but very fair on price. I recommend them .
John Brennan
5 days ago
Three years ago I took my 1997 Honda Civic to replace my timing belt, I went to another shop there little enthusiasm to do the job. West John Auto will take on jobs others will not do.
Michael Salley
a month ago
Excellent professional shop that specializes in foreign car diagnostic repair. Been taking my cars here for years and they never disappoint. Highly recommended.
Jason Wu
a month ago
I just went to get my Ny state inspection and service was done really fast. Reliable car shop, very professional. I am a returning customer.
Tony Chang
2 months ago
They fixed my car which was damaged on accident. Repair cost were 100% out of my own pocket. They made sure everything was done right. I am very pleased with what they did.
Chan Lau
2 months ago
West John Auto is honest and provide excellent service to customer. I have no hesitation to recommend this company for your vehicle maintenance
June Lee
2 months ago
A bottom panel of my car RAV4 was half-opened.A bolt was missing.West John s Auto at Hicksville, NY fixed it free of charges.I was deeply impressed.
Genevieve Jezick
a month ago
Excellent service, Friendly, Have been using West John Auto for all my car needs for many years, and have been more than satisfied with the service and staff
Brian Kmiotek
2 months ago
I highly recommend West John Auto. They do excellent work. Prices are very good. The quality of work is fantastic. Everything is explained and the work is completed in a timely manner.
xia gong
3 weeks ago
They fixed my car perfectly. And they cleaned and polished my car. My car returned as almost a brand new one. Many thanks!
Jason Leung
6 months ago
I have been using West John Auto for over ten years. It s a full service auto repair shop. The shop is busy but efficient. It s my go-to place for all my car repair needs (both big and small). Hugo is always professional, fair and honest.
Libing Li
2 weeks ago
I got best service in West John Auto. The front is nice. And explain detail about your car problem.
OOlivier ftf Levet
a month ago
I have used this garage for over 10 years - they have provided great service and they are very pleasant to deal with.
Juels
2 months ago
The only mechanic I can trust, takes the time to explain everything it s been done to my car to me, very reliable
Alex
8 months ago
After researching and reading all the nice reviews, I came here 8 am, an hour earlier before my job to fix my tail lights so I could dismiss a fix-it ticket.Hugo spent 30 seconds deciding he won't be helping me because he's too busy with other projects.That's after I pleaded with him and explained my situation, having 24 hours (12 of which passed already) to take care of it. He offered to make repairs the next day, which was useless as I explained to him my time limit.He didn't even have the slightest care or sympathy to my situation.So don't believe all the reviews. Probably most are bought, friends, and/or fakes.I went to Tom's Brakes and repair 5 min away, who said he was also busy but took me in after hearing me out and had me fixed by a little after noon.Avoid West John Auto with a 10' pole. Hugo boasts being at the location for 30 years, yet his website is still in Chinese and a clear example of how business websites should not be. Which I would take as an example of the business's general work ethic.I work a few blocks away and asked my boss about West John Auto. Needless to say, my boss went there once a while ago, was not satisfied, and never went back.