Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joseph Renna
2 months ago
I don't usually review places I go to, but when I do it's because the place is a rip off. I brought my car in for an inspection and failed, citing the need to replace all 4 wheels' brakes and rotors.Took my car home, popped off two of the wheels they claimed to have "inspected"(the wheels were practically glued in place, and definitely were not removed)... and let me just attach some photos of what they failed.Now the actual failed inspection only ran me $35. That's not the end of the world or anything, but if I took the brakes and rotors replacements God knows what I would have ended up paying - and you know a good chunk of people would just take it because they don't know how to check themselves.To cut a long story short - don't go to this place. I will be submitting a dmv vs 35.

  Janvi Patel
3 months ago
The work is great, but the amount of time it takes to complete work is quite long. Dropped my car off for an oil change at 11 AM, was told to get it at 1 PM. I called at 1:30PM and was told they didn't get to it yet but they would be done by 3 PM. I called at 3:30PM and the guy on the phone said "I think it's in the shop now." I decided to go there only to find my car parked exactly where I had left it 4.5 hours earlier. I had even scheduled an appointment online which is the crazy part. I'm not sure why they have appointment scheduling options if the timing isn't accurate anyways.

  Domenick DeDomenico
3 days ago
One tire to replace. Tire arrived early via FedEx. Next day appoint at 530pm. They made us leave the car for 1.5hrs. Didn't put the valve stem cap on and charged $5 to take the old tire i would have kept.

  Russell Nomer
2 months ago
Transparency on pricing and very professional. 1997 Honda Civic needed an alternator. I am very happy with the pricing and customer service. They communicate well and even returned the car cleaner than it came in which is always a nice value added bonus. Thank you!

  Felipe Lourido
2 months ago
Had a popped tire and came in to have it replaced. They were near closing time and still helped me out. Even more luckily, they had one brand new tire left in the size I needed. Life has a crazy sense of humor. Anyways, the service was much appreciated!

  Steven Varjian
a week ago
Horrible service. Terrible communication. Shoddy workmanship. They also try to make you purchase things you do not need. Went to my cousins mechanic and the high ticket jobs they tried selling were not needed. Scam. Go here at your own risk to your wallet.

  Alan licht
a month ago
Took a bit longer than expected but thats ok. Up front folks are great. Waiting area is crappy...no coffee, sterile etc compared to other companies. Hicksville store still looks like a giant empty warehouse. Was loyal customer of Pep Boys for years. Provided good value. $57 now for standard oil change? Good bye!

  Deborah Garbacki
a week ago
Brought my car in for NYS Inspection. Angelo and Danny were incredibly friendly and professional. I would definitely come back for any car service.

  Daniel Higgins
4 months ago
How can I go to a place with so many negative reviews. I needed a new battery, but after reading these reviews, I am not even going to attempt to give you a chance. Corporate America is doomed by hiring inept people to run their business. So sad that I won't even give you a try because you obviously have people working for you who have no credibility, and they are obviously not to be trusted. Perhaps trimming the fat and getting people who care and are responsible for running your business. For that, I will look elsewhere. Thank you to all the other reviewers for their candid reviews of this place.

  Beatrice
4 months ago
Not happy with Pep Boys. They told me I needed a new Alternator and the cost would be $7000. I subsequently went to the dealership, where they told me that my alternator was fine.On another occasion, my car and an oil leak. They told me I would need a replacement oil pan. I want to a different mechanic who told me he simply needed to tighten a plug and the oil leak was resolved.I will no longer be going to this location. I do not trust them to diagnose any car problems with honesty and integrity.

  Garry Desyr
2 months ago
By the gas tank was filled up with an E 85, which mess up the ignition system. We took the car to the the Hempstead pep boys, they kept the car for a week and did not address the issue. I called the area manager who sent us to the Hicksville pepboys. They kept the car for 2 days and solved the problem, great service

  Anthony Micalizzi
4 months ago
Made an appointment and after going there they had to search all over for the tires and only had 3 of the 4 and they had to get the 4th from another store. It took app 3 hours to get out of there. The advisor was very nice but I was charged the regular price and had to go back to get the sale price and wasted more of my time

  Emma Schmich
2 weeks ago
Made an appointment for 12 for a NYS inspection.They said I could wait here for my car. I thought they would actually take the car at 12 and do the inspection at 12 when my appointment was. At 12:40 they still haven't looked at my car and the online estimate says it should be ready by 6:30. 6 1/2 hours to inspect a car is insane.

  Jim F
3 months ago
Danny and Leon provided excellent service. Highly recommend Pep Boys. Had tires replaced, transmission lines fixed, inspection and oil - all at a competitive price. Thanks Guys

  Louis Jainchill
3 months ago
They had the battery in stock for fair price. Left car and 4 hours later car was ready and the car was working the way it should. To be fair this was on Sunday New Year s Eve.

  Luis Raul Lugo
7 months ago
I am very happy with the service I received. Danny and the staff were courteous and professional to me at all times, and also with every person who came for service. I made a reservation for 4 tires and unfortunately only 2 came on time. Danny provided a suitable replacement for the same agreed price. I cannot be happier with the performance of the tires after the long trip I took the next day. I'm looking forward to getting my next set of tires for my second car from Pep Boys. I will recommend your establishment to all my friends and colleagues.

  Kim Waddell
5 months ago
Do not ever go to this place .I always have problems with them and this was the last straw. I only wanted an oil change and they said i needed rear shocks and it was leaking it would cost $950 i said no and brought it to other places for a 2nd opinion and got inform they were trying to scam me cause I am a woman and only have up to 54k miles on it and they were also supposed to do tire rotation but they never did

  Josh Morris
3 months ago
Please do yourself a favor and listen to the bad reviews and do not give this business your hard earned money. The only thing we have is our time and this business does not value yours, as I was seen 3.5 hours late for an appointment.

  Dee Dee
5 months ago
Scheduling NYS Inspection online with Pep Boys was easy. The inspection took place on time and was completed in a timely manner. The waiting area was clean and the service manager patiently answered all of my questions.

  David Shear
6 months ago
I took my car there the other day for a NYS inspection. They tell me it didnt pass the inspection and charge me ~$1000 to get it to pass and replace break fluid or whatever. There were charges on the bill we didnt even discuss and when it comes out, the check engine light was on! Seek mechanics elsewhere!

  Stan Stade
4 months ago
Danny took great care of me & kept me informed as to status of my car during installation. He takes his job very seriously. Thank you!!

  Lake Construction
5 months ago
I'm made an appointment to get oil change light bulb change and ck rear tires. Was told be here 9.30 Sunday 10/29 I was 2nd in line 1:28 pm still no sign of completed servi

  robert moon
5 months ago
The Pep Boys in Hicksville did a great job working on my car fixing the brakes, changing the oil and battery, and giving it a tune up and they did it in a timely fashion. Staff is great too!!

  Leenoe Varghese
6 years ago
Ample parking, average service.. wait time is huge... even if u take an appointment for a service .. expect atleast a 30 min delay on a week day, forget weekends..A vast and wide inventory.. friendly staffs.Would recommend if not for their service day.. else all well..

  AKSHAY TALATI
7 months ago
Danny, the service manager, is the best. He is patient, understands the need of the customer and goes above and beyond to service the cars in a timely manner without overcharging. I have been going to him for many years and bring all of our families 4 cars there.Today, I went there with my nephew's car and he immediately checked the car and fixed it on the spot, gratis.

  Kat Acquino
4 months ago
Always get comprehensive service at a reasonable price here. I ve never had trouble making an appointment or walking in for service and Nick and Danny are a pleasure to work with.

  Maria Li Calzi
9 months ago
My 1st time taking my car to Pep Boys. Had a great experience taking my car for service at Pep Boys. Had to get an inspection, brake and oil change and was in and out in about an hour and half. Staff was friendly and kept me up to date on what was being done. Fair and honest pricing. Will definitely return for any car work that I need done.

  Ariel Roga
8 months ago
I got a great price and service on tires from this store.Also, the manager Danny is very patient and calm. I did have a problem after my tires were installed , but it was not their fault. However, this was not what I thought when the problem occurred! Danny took care of the problem. Great customer service!

  Howard Parnes
4 months ago
Although I was told it might have taking upto 2 hours to complete the service. Once an hour update would have been appreciated.Other than that, I have no challenges with the service.

  ABS ABS
7 months ago
Had a tire service appointment scheduled on website, confirmed it via phone prior to arrival and when I arrived , I was told I must leave my vehicle as it'll be at least, 1 1/2 hours before anyone can even look at my tire. So what is the point of making scheduled appointments? I understand a little wait but to say drop the car off as we're busy, unacceptable. So I left and thankfully so as Mavis took me with no appointment and promptly addressed the concern.