Millenium Hyundai - Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Diana Lynn Aschettino-Castoria
2 months ago
I would give 0 stars! The worst service experience of 35 years. No calls for updates. Even Corporate couldn t reach them. Took almost 2 months for recall repairs. No loaner car. Gave me back the car dirty with fast food wrappers and receipt of workers in the car!! Had to replace transmission, seatbelt and toe hitch! Takes 2 months to schedule, but forced them to take a walk in when transmission failed and undeliverable! Still after 2 months the car says it is due for maintenance service. Really, after two months, and three recall/repairs, all life threatening issues, no maintenance service, and you couldn t even clean the car? Awful!

  Sanjar Khamrakulov
3 months ago
Despite mixed experiences overall, my recent interaction with Elizabeth at the service center was notably positive. Having purchased a car there a year ago, I rely on them for routine maintenance and oil changes. It appears they are making positive changes, and I wish them success while hoping for more available appointments in the future.

  Christopher Neves
3 months ago
Subject: Urgent: Safety Concerns and Unacceptable Service at Millennium HyundaiDear Millennium Hyundai Management,I am writing to express my deep disappointment with the service I have received at Millennium Hyundai's Hempstead service department. My recent experiences have fallen far below expectations, particularly in addressing a critical electrical issue with my 2023 Hyundai Tucson.From the onset of my lease, I discovered an electrical problem that was initially perceived as minor. Despite reporting it promptly and seeking resolution, the service department's response has been disorganized and unresponsive. My attempts to schedule appointments were met with prolonged wait times, and the promised resolution has been delayed for over five months.The recurring issues with the heating/cooling unit, specifically the defroster, pose a significant safety risk, especially during adverse weather conditions. As a parent, my top priority is the safety and well-being of my children, and I cannot compromise on this matter.The service department's lack of organization became apparent during multiple appointments, with promises of shuttle services and loaner vehicles unfulfilled. Delays, inconveniences, and a lack of transparency in communication have characterized my interactions with Millennium Hyundai's service department.Despite commendable efforts from individuals like Dwayne, the overall service standards do not align with customer expectations. The safety implications of unresolved mechanical issues have led me to reconsider my association with Millennium Hyundai.I urgently request a thorough investigation and prompt resolution of the electrical issue, ensuring repairs are completed to the highest standards of safety and functionality. Transparent updates on the progress of these repairs are crucial to rebuilding trust in your dealership's service.I understand challenges may arise in the automotive service industry, but the safety of my family is non-negotiable. I trust that you will treat this matter with the urgency and seriousness it deserves.Thank you for your immediate attention to this critical matter. I anticipate a swift resolution and appreciate your cooperation in ensuring the safety of my family.Sincerely,C.N

  Linda Scheschuk
a month ago
O stars everyone s reviews are lies my car is still not fixed after 15 months no loaner at all worst experience ever. Staff is nice but nothing here gets fixed in any kind of appropriate manner. Corporate is horrible also nothing seems to get fixed or resolved. Hyundai service of Hempstead is horrible

  fdvolley
2 months ago
Fair. Good service by personnel and staff, BUT the facility is awful. It is shockingly bad. It literally looks like a junk yard when you pull in. The waiting area is plain and kind of old looking. This is NOT the way a car dealership repair center should look like. The corner gas station, yes. But NOT a dealership.

  Santos Salmeron
3 months ago
STAY AWAY FROM MILLENNIUM HYUNDAI instead go to NISSAN OF GARDEN CITY you will get better service, it's a shame that when you buy a new car at millennium Hyundai you don't get treated the same as when you buy a new car to get serviced, I purchase a new 2021 Hyundai palisade limited edition and my electric power steering system went out and was not able to use the car. i took it to Millennium Hyundai service since i purchase the car from there I thought I would get the same kind of service as when you buy a car. The manager Martelli Alty asked me if i had an appointment and was told that since I didn't have one that i will have to wait and that appointment are booked for the next 3 months. purchasing a car comes is a 2-way process looking for the car you want and being able to service the car after you made the purchase. Martelli has poor management skills that you have to wait 3-months to service your car and his excuses is that there back up Mebe you should pull your sleeves up and help out instead of sitting down and telling people what to do, a manger is a person that people can look up to and help when needed if your backed up then look for solution and word of ADVISE never take thigs personal just do your job and represent the brand you work for because it's a shame THE BRAND HAS TO SUFFER because of people like you that shouldn't be managers. I will be contacting Hyundai consumer affair as well.

  andy ramanand
2 weeks ago
Took my vehicle for regular maintenance. The staff was kind and knowledgeable.Highly recommend.Thank you

  Nadishia Forbes
2 months ago
I drove all the way from Brooklyn and it was well worth it, excellent customer service and fast service. I live to bring my car here.

  Sahejpreet Singh
3 months ago
Bad service bad staff. They don t deserve five star. Before buy the car first check online or other dealer all deal and loan interest. They deserve 0000000000000 stars

  Robert Roque
5 months ago
They were friendly, convenient and fit my service in when nobody else would or could. Plus they did a great job. Thanks

  Bre
10 months ago
Funny is they say my service advisor is The best but he was THE WORST. Horrible communication from Isiah Washington. It took them two weeks to service my car that I had an appointment for. When calling to see about the service I would constantly get ignored. I had a close friend call and Isiah answered the phone & question I had originally calling him about. But as the owner of the vehicle you can't get in contact with me? The man didn't even called me to pick up my vehicle. The close friend called service for an update and was told it's ready for pickup. Not once was I notified about anything on my vehicle. Not once did my advisor reach out to me. Then after I d already verified my friend is allowed permission to speak on my behalf, Isiah decided to ask what's our relation. It's completely unprofessional. From start to finish and two weeks later, I'm supposed to be happy with a bill that's over $700 with that service. It's disgusting. I've spoken to the manger and I will be writing corporate.

  Giovanna Fitzpatrick
6 months ago
ReviewTitle: Warning - not trustworthy sales staffOn September 12 my husband and I visited Millennium Hyundai to look at vehicles to lease. We worked with Trevor as our sales associate. We took a test drive. It had all the expected standards for a modern vehicle including SiriusXM, keyless start, remote start and a good backup camera. I expressed multiple times very clearly, that I wanted, at minimum, a vehicle that had Sirius XM and a remote start. I was willing to compromise on some higher end features to get those two things. After being assured by Trevor that the vehicle we leased had those things we decided to lease a Santa Fe.We picked up the new car on September 19. We were told it didn t have a remote start, but that they would install one for us. We bring the car home only to find out in addition to no remote start, no technology to access Sirius XM, a key ignition and an inferior backup camera.We got the classic bait and switch. We were lied to. I understand my responsibility to read the amenities included in the car but after 6.5 hours in total at the dealership and being reassured by Trevor that my minimum requests were met we committed to the vehicle.I took the automated survey on 9/21 in which I expressed my concerns over the lies and misleading experience. After not hearing back I called Trevor on 9/25 and was assured Vinny the GM would call me back to discuss further.Well, here we are on October 2 still without a call back from the dealership and no installation of the remote start.I am confident we were taken advantage of because of our age, onlyfurther proved by their unwillingness to return my calls and emails expressing my concerns. Clearly they know they were wrong and are not capable of admitting that they ve been caught.In conclusion, if you are on a fixed income and are senior citizens do not take your business there as they will prey on you.

  Julia Fusfeld
a year ago
I wish I could give this place 0 stars.I scheduled an appointment months in advance to have an issue with my brake light looked at. I took the soonest possible appointment available which was on a Wednesday at 11 AM. I work in an office full time Monday thru Friday so I requested the day off specifically to take my car in to be serviced.At 6:45 the night before my appointment, I received a text telling my appointment was cancelled due to staffing shortages. Conveniently, this service center closes at 6 PM so I could not reach them. I called the sales center and they recommended I arrive at 7 AM when the shop opens to be serviced.I did just that but when I arrived I was told that the manager has a policy to cancel appointments for customers who did not buy their cars at this location. I asked to speak to a manager who was conveniently not available. I was given the phone number of other dealerships in the area who are also booked for months. The person I spoke to said he could try to fit me in in 10 days on another week day if I was unsuccessful in scheduling an appointment elsewhere. He also told me not to bring my Hyundai to a local repair shop and to only bring it to a dealership which I thought was rich given that his dealership had just canceled my appointment with no notice.I m still waiting for a call from the manager. I cannot believe my appointment was canceled via text when the center was closed less than 24 hours prior, when I had to schedule months in advance. I will never try to take my car here again. Absolutely no respect for my time or money. In the meantime my break light is not working so I could be ticketed at any time.

  Thomas Leone
a month ago
The service manager and his team are disrespectful and rude take your car elsewhere they should close that dealership very unprofessional

  Alex Suvanich
3 years ago
Made appt online on Wednesday May 6, 2020 for a Saturday morning appt May 9, 2020. I,was taken in on time and had my Elantra serviced in a timely manner. Prompt, orderly service when I drove up. I stayed in my car with windows up as instructed by the sign. Shortly a representative took care of me. Josephine at the counter was amazing. Waiting area is clean and spacious with seats appropriately apart observing local "social distancing" guidelines. All employees were professional, courteous and had great attitude towards all the customers. Keep up the great job

  Michael Curotto
4 months ago
Terrible service, they give out inaccurate information, do not respond to emails, never attempt to contact for promised follow ups and never have appointments avaliable until 2 months out or longer.

  samantha goldburg
11 months ago
I had the BEST experience with Millennium Hyundai Service Center. My engine light came on, and I was very worried because I have had several problems with my car s engine in the past. I called Millennium and Jonathan answered the phone. He was extremely friendly and helpful and said my car could be seen the same day. I brought my car in and everyone was professional and seemed to really care about getting to the bottom of the issue. They were able to quickly diagnose my car s problem and fix it. This was such a relief. I could not be happier, and this is the only Hyundai service center I will use moving forward. I highly recommend Millenium Hyundai Service Center!

  Rajin Abul Farhat
4 months ago
Martelli from service was awesome to work with! He really knows what he's doing as the manager of this establishment.

  Megan Mcalpine
6 months ago
This was the worst unprofessional service center I have even been, This place should be locked down, I would never buy or recommend a Hyundai vehicle just based off this service center, They had my car now for 2 months(2023 Hyundai Santa Fai) with no loaner and no update as what is going on with a brand new car less than 6 months old. They don't return any calls to give you UPDATES. DO NOT BUY ANY VEHICLE FROM HYUNDAI MULLENIUM THEIR SERVICE SUCKS. iI WISH I COULD GIVE -0 STARS. THEY ARE ALSO VERY RACIST.Services: Electrical repair, Auto water leak repair, Oil change

  Dana Faria
9 months ago
They took away the online scheduling option. Getting an appointment is ridiculously hard and aggravating. They have a form online to fill out to request an appointment, but nobody ever responds. Getting them on the phone is almost impossible, but when someone finally answers, he is always rude and dismissive. I have never dealt with this with any other service center for any other car I have had. Their customer service is absolutely horrible!!!!!!

  Alexis Nieves
7 months ago
Millennium Hyundai in Hempstead has great customer service. I brought my car in for a service and the rep I was dealing with, Martelli, was kind, prompt and very professional. I feel confident taking my car to futuristic appointments. Thank you guys!

  Rachelle Jerome
a year ago
Michael Davis provided me with excellent customer service! He helped me fix all the issues my car was having! I will be returning to this location for my car because of his outstanding customer service. My car needed an oil change and my engine needed to be filtered and air in my tire.Services: Tires, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Oil changeServices: Tires, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Oil change

  Dayanara Castillo
a year ago
Brianna who was my salesperson today was AMAZING, for someone who has only been working for 5 months in this company she really knows how to persuade a customer into buying without pressuring. Not only was she a very considerate and attentive salesperson but everyone in this company was very friendly as well.

  Dana Faria
a year ago
It is always extremely difficult to schedule a service appointment. I have had my car for about a year and a half. And every oil change i have problems scheduling service. I work full time, so require a Saturday appointment, which i understand could be more popular. But they do not have any available appointment for any day until the end of March. And when i call whoever answered the phone just said yes we are short staffed and busy with " in house work " whatever that means

  m c
a year ago
The most unprofessional service department I have ever dealt with. I received a text the night before my service stating that my appointment was canceled. The message was sent after they close so I have no way of rescheduling. 3 visits and I tried to give them a pass and that maybe next time would be better but that is not the case. I would not recommend this place for service.

  Sourav Chatterjee
a year ago
I purchased my 2021 Hyundai Elantra SEL and I had few problems with the car. During extreme cold weather conditions, the car wouldn't do a remote start nor the push start/stop. I had to jump start this car 4 times. I walked in to the service center and requested the car to be inspected. Christine who is the Service Advisor noted down the problems also provided me the shuttle service to get back home. She called me around 4 pm to pick up and explained it was a battery problem. In conclusion, I had a great experience so far with the service center. They listen, understand our problems with the car and take all the responsibility to fix any problems.Services: Auto battery replacement, Tire rotations, Vehicle Inspection, Battery, Oil change

  Janna Rodriguez
6 months ago
Jonathan and Dwayne are exceptional, and I always come here due to their professionalism and helpfulness. Highly recommend

  Acenaia Fall (Ace)
2 years ago
Edit: I was contacted by Dwayne the CS manager who discussed the issue with me and offered me an apology and a partial refund. He seemed dedicated to fixing and preventing any future issues. I very much appreciate that and will continue to use this service center. As I said, I'm very understanding of working under suboptimal conditions. I'm happy that it was acknowledged and someone is looking into it.Original: Went in for what should have took 2 hours, took 4 hrs because they needed to order a part (which was not communicated to me even after they were having an aside in front of me) and lost my paperwork. I understand being backed up as I have worked in customer service but misplacing paperwork and then taking a half hour to figure out the invoice is unacceptable. Not even an apology was delivered.

  Sonny�
9 months ago
Scam, scam, scam. Please do not go here if you want to get your car fixed. They will not let you know when they're done (I had to call, even though they specifically let me know that they will contact me). My car is still having the same problems, and they have not given me my receipt. Plus, they are pretty rude. They do not care about you at all.Service: Transmission repair

  Gregory Berman
2 years ago
Don't go to this dealership service center. This service center does not have the ability to estimate when your car will be done, you will be waiting hours longer then they originally told you. This is the second time I was stranded at the service center. By stranded I mean I made an appointment, came in early for the appointment, I waited 2 hours from my appointment time and asked for a status update and they told me the car was just brought into the garage. They don't care about my time or yours, I'm assuming they will rush and not do everything in the 15k service appointment I paid for because they are so behind.The last time I came in was for an oil change and it took them 4 hours with an appointment.Disappointing, I gave them enough chances. I'll find a different location to handle my car maintenance needs.