Mercedes-Benz Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisa D.G. Rosenblatt
10 months ago
Very disappointed with Mercedes road side service. Waited more than 4 hours to be towed! Again, run flat tire problem. Unable to drive. Had to beg for loaner. Antoinette was as accommodating as she could be, but nevertheless I am not happy.

  Ken Lynn
a year ago
I dropped the car off on Tuesday afternoon. Was told the car be ready by Thursday. Never heard from anyone Wednesday. When we called on Thursday we were told by Ruth our service agent that the car will be ready Friday. This is for a simple rim replacement. The brakes were also squeaking. I was told Thursday that the pads were fine but there is some defect regarding the ceramic surrounding them. Mercedes does not stand behind that and they wanted us to pay to replace them. I passed. Called on Friday to get an update on the car. Was told that Ruth was out of the office. Asked to speak to somebody that was assisting her. Was put from voicemail to voicemail. Called late Friday afternoon finally got somebody on the phone who told me the car is not ready. Called again Saturday morning. Got put to voicemail. Had to go to the service center. Spoke to Vinny who told me they were working on the car and it would be ready within two hours. Received a call from Ruth an hour later telling me that the rim did not come in and the car would not be ready until Monday. The poorest execution, communication I ve ever had with any business. Amazing to me that they can operate this way. Very poorly run. Looking forward to receiving their survey.Service: Auto tire replacement

  Suzanne B.
a year ago
The employees from this business test drive their customers vehicles and their own personal vehicles by speeding up and down Rose Avenue in a residential neighborhood where children play and residents walk. This is an everyday occurrence which creates a great risk of harm to everyone, especially the young children who ride their bicycles around the neighborhood. We will be making a formal complaint to the Village and the Town. No need to wait until they injure one of our kids. Slow down and test drive the cars on non-residential streets like Pennisula Blvd or the highway which are a couple blocks from this business. If you get your vehicle serviced here and your car is used in a reckless manner on residential roads and it causes injury to a third party, be prepared for a lawsuit.

  Souka Ulysse
a year ago
The customer service here is horrible. I won t recommend this location to anyone. They would need to re-staff and re-train this location in order to achieve great customer service. Let s just say if you drop off your car for service then you won t see your car until two weeks or so. And they didn t even provide a loaner.

  Joseph De Marzio
a year ago
Great guys, very helpful

  Joseph Santiago
a year ago
I'm not sure of the name of the valet guy that helped me but he went above and beyond for me. Also the woman in the front was really sweet she made sure that I was comfortable the whole time I was there.

  Lex E
2 years ago
Bad customer service, horrible follow up.The last time I was here my car was diagnosed incorrectly and thousands of dollars were misspent. I called my rep to inform them that my car was still not running properly and I NEVER got a call back. I wound up getting rid of that specific Mercedes shortly after.Most expensive car washes ever.Do yourselves a huge favor and stay away!Services: Air & cabin filter replacement, Auto glass repair, General repairs & maintenance, Body & Trim, Battery

  Tony LaPenna
3 years ago
Tried to charge me $998 for brake pads. They said brake pads were 75-80% worn out and need new ones. I brought it to two different places and both said they were only %50 worn-out. Will never bring my car back there again. They don't even rotate your tires on oil changes.

  SIR Rabbit
2 years ago
Marlon.L went the extra yard on the phone then did the touch down in person to get me a key not a regular key but a key for a 1971 250c mercedes and I appreciate the extra effort from him when other mercedes dealers said they would get back and never did shame on them ...rockville center mercedes benz forever..

  marie guerrier
4 years ago
They re very courteous, polite, reliable and professional. They try very hard to meet their client s needs.. Ms Samantha, Patti is an aspiration to. me

  Errol Douglas
5 months ago
Professional Courteous Customer Oriented

  Lego Google user
5 years ago
This was an amazing experience. The vehicles looked exquisite on the showroom floor. Parking is available for free and the restroom were kept very clean. The service center staff was very professional.

  Diana Neway
2 years ago
Samantha is an outstanding rep. She made the whole process of servicing my car actually enjoyable.

  Rob Cooke
5 years ago
Parts Dept hella no-go... Searched for a part for my S-Class on web, found it was here, sent message from website, no response 4hrs later, could order from Amazon, part supplied by MB of Rockville centre,$28.59 ...drove from Queens to parts for part, Mike says it's $57.97, that's an internet price. Sorry, I don't believe you. Worse than junkyard.

  Karen Groll
2 years ago
They said i wasn t covered but they never put the claim through , i called my warranty company and the told me that Mercedes never called them , bad business for themService: General repairs & maintenanceService: General repairs & maintenance

  Virgil Cumberbatch
2 years ago
The receptionist and service are very friendly and courteous. George especially is very to the and does push unnecessary service or repairs on you

  D Bardales
3 years ago
The service is very professional and they treat everyone with the utmost curiosity, thank you for time and professional service

  Lisa West
8 months ago
Excellent as usual!

  Tarschan Prag
2 years ago
My service guy George always takes care of me. TP

  Frank Macedonio
2 years ago
Happy people very clean great service parts

  Alvonne Pearsall
a year ago
Too long waiting 4 HR.

  soul
a year ago
First service at this dealership service department very professional

  Tim Pastor
6 months ago
Not informed

  Anthony Austin
2 years ago
Service well done very excellent

  Patsie Sax
5 years ago
Great service.Lovely waiting facilities.

  Geno Manna
5 years ago
Long wait on site. Courteous staff

  Joe Lamoreaux
4 years ago
It's a Mercedes so yeah I go here alot

  Lennox Oliver
2 years ago
Wonderful service center.

  ANDERSON GUERRIER
a year ago
Good

  Carl Brissett
4 years ago
Very polite staff