Garden City Jeep Chrysler Dodge RAM Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  AOB Blanding
2 months ago
Yet another disappointed with this dealership. I purchased my care with the Platinum Plus Package which insured 8.00 oil changed for the life of the vehicle at the dealership as long as I owned the car. Well that was short lived. Even though I still have my contact which they praised this package when I pitched the vehicle, now the story changed. They claimed they are under new management, the dealership name is still the same go figure. So I spoke with Steven Aulicino the So busy Service Director! He was too busy, distracted and dismissive to address my concern. His only response was what year is the truck as if that mattered when you sold the package. At this point I would never purchase another vehicle or recommend them to anyone. They are now charging 89.99 plus from the 8.00 per my contract. Moving forward to dealing with the breach of contract. If you're experience the same thing follow through with the breach of contract.

  Fary Luna
3 months ago
Impressed with Garden City Jeep Chrysler Dodge RAM's service center! The staff demonstrated professionalism and expertise in addressing my vehicle's needs. Timely service, clear communication, and a comfortable waiting area made the maintenance process hassle-free. Highly recommend for reliable and customer-friendly automotive service. Only negative is if you don't buy a car from them you can't get a loaner if you need repair for days. They not like BMW where as long it's a company vehicle you can get a loaner anywhere. Yes I own both bmw and jeep.

  From Scratch
a month ago
This dealership with take advantage of you during the car buying process I have a 5 year old car from them. A Dodge, the paint is already faded. They use cheap paint, cheap breaks, cheap everything. And now my 5 year old paint is fading. And they said it's a sun. Don't buy anything from these guys.

  Naren Sookraj
7 months ago
Be aware of this place. My wife and I purchased our 2012 Grand Cherokee from this dealership. When we purchased it in 2015 they offered lifetime $8.00 oil changes and free inspections. Fast forward to 2023 and this policy miraculously was not offered anymore. For the life of me I can't understand how a lifetime perk can no longer exist. The reason why we purchased from this dealership was because of the perks but because of them not honoring their policies I will take my business elsewhere and file a complaint with better Business bureau.

  Monica Acevedo
a year ago
I had a good experience here at garden city jeep . I brought my car in for a check engine light and MR.Murillo , first name Steven took really good care of my car and I . Mr. Murillo was able to find the problem and get it fixed right away and even sent me home in an Uber provided by them. I appreciate Mr.Murillo and the mechanics that worked on my car so fast and efficiently. Thank youServices: General repairs & maintenance, Auto maintenance

  edward stehr
11 months ago
Had my jeep serviced today .Delt with Kevin Chang service advisor.Very professional and polite a pleasure to deal with. Mechanic John Johnson did the work and did a great job car came out as clean as it went in. overall the whole staff there is very polite and professional.

  Danja Diaz
a year ago
I worked With Steven and he was so hands on and helpful. He assisted me with answering all of the questions I had. I rarely leave reviews but i couldn t not shout him out. Specially as a woman, it s easy for people to try to take advantage of you. He was honest, upfront & told me everything i needed To know. Thanks steven! Hope you get to see this!

  Benjamin Eason
10 months ago
Dealership gave my 2022 Summit 4xe reserve excellent service that I purchased out of state. Although it was towed to Garden City Jeep, they had me in and out with numerous code errors on vehicle in no time. Thanks Kevin and the mechanics of Garden City Jeep.Services: Auto engine diagnostic, BatteryServices: Auto engine diagnostic, Battery

  Zohaib Munawar
a year ago
Excellent customer service , i bought 2023 Grand Cherokee overland on 11/26/2022. Eric Ramos who guide me during buying process on each step and keep me always posted and informed. Great follow up by him. Highly recommended.

  Bernice M
a year ago
My first time at this dealership and I had a wonderful experience thanks to Steven. I took my car in for service and he was very attentive and helpful! I would definitely recommend 100%

  laura Ann
a year ago
Steven was absolutely the most helpful person I encountered today. Very knowledgeable and very kind. Definitely made the visit 10x better. Can t wait to do business again here in the future.

  Brandon Hougnou
2 years ago
Had an appointment made a month in advance for some electrical work. I drop off my jeep at the time of appointment. The man tells me it will need 1-2 days for diagnostic and then whatever time for repairs. It took them 5 business days to get back to me about the diagnostic then another 2-3 for repairs. They replaced some wiring to fix lights on the dashboard which worked, but did not fix the issue with my radio coming in and out. Also, since picking it up weeks ago, my gas tank doesnt go over 1/4th of the gauge (a problem i have never had before.) I have tried contacting the jeep service representative who took care of me 3 times, left a voicemail each time. I have not gotten a call back in 3 weeks. Today, I get to take my car to another mechanic to get more work done on it that jeep couldn t fix and may have even caused. Jeep also told me i d get an inspection included in the repair, but i would have to drive it around a bit first, didnt get that either.Services: Electrical repair, Auto engine diagnostic

  Lorna Smith
a year ago
This place should be avoided at all cost they are not very honest sold me a jeep not even 3 months and it needs tires, battery, and other parts they are the worst was supposed to have gotten a loaner but there was none so they say I will not be going back to them. One lady said she was there for 5 hours waiting on a oil change when I left she was still there so that was 6 hours for a oil change when I went back to the salesman he was very nasty but was very nice when he wanted my business please stay away go somewhere else.Services: Auto battery replacement, Steering & suspension replacement, Wheel alignment

  Barbara James
a year ago
Jonathan in the service department took great care of my car. I had a emergency last minute and he took care of my needs. He had me in and out. Excellent customer service!

  Daisy Lissette
a year ago
I came in for an oil change and Steven gave phenomenal and attentive service and experience as it was my first time here. Will be a returning customer :)

  Carla Chatelain
a year ago
Diane was able to take care of me and see about my vehicle after so many other dealerships turned me away. She put me in touch with my service advisor Keith and now this is the place where I will service my Jeep when needed. Thank you Diane.

  monica martinez
a year ago
took my car in to get fixed, Steven took great care of me, very knowledgeable, friendly and helpful. He s the best!Services: Electrical repair, BrakesServices: Electrical repair, Brakes

  Pizz
3 months ago
Waited over 2.5 hours for oil change. Done. Never again.

  kelly fernandez
a year ago
Steve M in service was friendly, attentive and helpful. First service in my new lease and was very happy with the overall experience.

  T W
2 years ago
I had an amazing experience at gardencity location the staff was very helpful and professional the service was quick and efficient Very thankful for Ms Diane who helped me with all the questions and concerns also my service rep crystal S .Services: General repairs & maintenance, Wheel alignment, Oil changeServices: General repairs & maintenance, Wheel alignment, Oil change

  TYLER THOMAS
2 years ago
Made appointment online but they couldn't see the appointment. They still serviced my truck but wasn't happy I was there. Staff seemed light. Maybe that day was a down day for them.

  Joe Dintino
a year ago
Jeff and Eric R helped me solve a problem that wasn t there fault. I m very happy with the resolution

  Valeria Donovan
11 months ago
Relmo Perez at the service department has been extremely helpful.

  Sheniagnia Mimms
10 months ago
Juan Estrella is absolutely amazing and very professionalService: Steering & suspension repairService: Steering & suspension repair

  Serenity Day Spa
a year ago
Customer service was great !!!

  Edward Taylor
a year ago
more radiantService: Auto engine diagnosticradiatiorService: Auto engine diagnostic