Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Edward
a week ago
Had great customer service and experience from Josh and Karen very helpful help me put my wipers on and I really appreciate it everybody stop by there ur go to people 10 out of 10

  Lisa Coles
a week ago
Josh was wonderful great guy 10 out of 10 helped me put my windshield wiper on great customer service love coming to this location

  Rose Luna
3 days ago
Thanks Josh - Amazong experience getting my wipers blades replaced. Fast and efficient. I'll definitely be back.

  Susan Gilberti
3 months ago
Great place to go for things for your car. The people that work there are extremely knowledgeable and helpful

  Jonathan Hernandez
4 weeks ago
Josh is the man over there great customer service thanks !!!! He deserves a promotion!!!

  Thomas Schanz
a year ago
Excellent. I recommend the store to all. The rep there not only helped me with finding my part, but he installed it as well. What a Great Place.

  Joseph Dertinger
a month ago
Ez in and outKnow your prices

  Brittany
a year ago
I just left Advance auto parts and was helped by Rohan who was very knowledgeable and polite. I highly suggest you ask for him when you go he gives great customer service and very professional.

  Joe Smith
5 years ago
Good luck going there with your kid staffs are unprofessional uses nothing but profanity in front of customers. You place an order paid just to find out it was never placed. I never go on any site to make complaints but that store definitely earned my time in doing so.

  Leonel Gutierrez
9 months ago
I wanted to make a return of a product that did not work for me and they treated me the worst but it is only at this time very bad customer service

  Daniel Polonia
3 years ago
I was purchasing a battery for my car that comes with a 3 year warranty. When I realized after looking at the receipt and examining the sticker on the battery, it said that the warranty began in 2020; it is 2021. When I wanted to fix the mistake, The employee verbally abused me and I could see that the situation might become physical. The employee's name was David G, he screamed at me and told me to "shut up." The situation escalated so much that David needed to be removed from the front of the store.The problem got this far when I had noticed a mistake he made, which was not putting my name in the system. Also, the GM Karen Schneider was not very helpful and had an attitude with me. I remained respectful until I felt verbally threatened by David G., Karen did not help much, she asked me if I "wanted to fix the situation or leave" when clearly, after spending almost $200 all I wanted to do was resolve the situation.

  Di Ana
6 years ago
The staff is always friendly and knowledgeable. They always offer to help me carry my heavy items to the car. Very easy and accessible location. If they don't have what you need. They can order it or find a location that has it for you.

  Johnny Kash X The Nomad
2 years ago
Corry Jonas is phenomenal. He is the assistant General Manager and was taking care of 20 customers by himself. He only had 2 trainees in the store while trying to do a defective exchange for me. The part was originally purchased by a commercial auto shop in Queens that did an alternator job for me. Despite the fact that the districts were different and he was having computer problems he called the original store in Jackson Heights, verified the purchase, and helped me with the exchange. I would have to take public transportation to Queens which would have cost me 4 hours of transportation and another day of work effectively costing a financial crisis to provide for my family. Words cannot express my gratitude. Thank you Advance Auto Parts. Auto Zone would have never given me that service.

  Jose Gerino
2 years ago
Store employee was very helpful and courteous made my visit very easy to find what I was looking for really enjoyed it it's nice to go to places where you can feel relaxed

  Rhonda Singh
2 years ago
I went to advance auto for the free battery test & installation if needed today. I told the rep Rohan that I would like to get that service, but instead he charged me for the battery then proceeded to install it. He obviously sold me the most expensive one for the car the Dir Hard Gold Battery (group size 35, 640 CCA). He never checked my old battery. After installing it the car would not start, so he used a battery pack to boost the new battery which then started! I then turned the car off & all the nights were flickering like the battery was dead. There was another person there telling Rohan that it might be my alternator & that I needed to get that fixed. Being a girl who didn't know better, I drove out the lot & was 30 seconds down the street when the car completely shut off & I had to steer it to the side. It wouldn't start at all not even the hazard lights. I had a battery boost pack that I plugged in & was able to get some power. I then went back to the store to demanded my money back or a new battery as this seemed to be the issue. I called my brother who had them perform the load check which they should've done first & replace that new battery with another one. Once Rohan did that my car started right away. I'll let you know tomorrow or later this week if it lasts as the warranty states 3 years. Rohan was nice but I shouldn t have to demand a new battery if that one was dead from sitting on the shelf. Never going back to Advance Auto Parts! Horrible experience.

  Jose Valle
3 years ago
Billy was very moody, i got my things happen to know aloot about my bmw, but the one brand peak makes various, by mistake took the asian but wsopped it after he charged, listen billy just scan the first one remove the first one is simple, the customer doesnt need the attitude when they trying to not even be a bother to the workers that aren't eager to help

  Chris Holman
5 years ago
Great staff. They always come and check to see if you need anything. They always help you try to figure out whatever issue you have. Great place!

  Victoria Stephens
a year ago
I needed a battery for my keyfob ,.they installed the battery very quickly and walked me to car to make sure it worked.

  Silvia Panton
a year ago
Had a great experience. Staff were helpful. Solve my problem.Thanks

  Jarhead
4 years ago
Most of The workers in there are not very motivated to help customers and not knowledgeableabout cars at all. I been there few times and once it was to buy a battery for my car and the guy was like he does not know the kinda battery my car uses and that my 09 fx 35 have two kinda battery and he asked if i have a smart key and i said well its uses a key fob to start help dtart it so i guess thats a smart key. and he was like well he is not sure if it is. So i was like well how would it not be and he was like i dont know if it is or not. So i got fed up and said fine i will try somewhere else which i did and got my battery the same day from autozone.

  Lorraine Spyce3 G
5 months ago
Wonderful and friendly service

  Mike Ergin
a year ago
Advance auto always good employees and helpful. Always what I need I got from here.Thank you advance auto

  Matt Neil
6 years ago
I will never order online and pick up in store from this store location anymore. They always wait till you get there to pull the order. Why order online and pick up in store and after the order is ready email, you still stand in line and then wait for someone to actually pull the items. At the store in baldwin ny

  Manny Coronado
4 years ago
I live a few blocks away from the store it s very convenient Best team and knowledgeable very friendly Always feel welcome when I come in the doorAlways hearing welcome to Advance and always willing to help.

  Nita Bariffe
5 years ago
Did not have a good experience at this advance auto parts. My car battery would not start 4 times this week and. When I told the worker Manuel . He said he could not come outside to check my battery because it was dark outside. It was a waste of time and I came all the way from Queens. This is not good customer service.

  Brian Vaughan
2 years ago
The staff is very friendly and knowledgeable. I recommend the South Hempstead Advance Auto Parts for your car shopping needs.

  J Ren3
5 years ago
Great service by staff today (especially the very helpful woman associate), unfortunately they did not have the parts needed and not available to order.

  Mike H
6 years ago
It said Advance Auto Parts what more is there to say can be a little slow getting service. As this usually aligned with only one person working. Prices are decent

  Sara Hill
6 years ago
Great customer service. I got a discount from the owner on a battery, and the sales staff were wonderful and extremely helpful.

  Toni Coleman
5 years ago
Super fantastic! The customer service is always excellent . i enjoy my visits with staff .