Audi Hawthorne

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ardrit Qelaj
2 months ago
Second time using this dealership. Armaan helped me both times. Amazing salesman, who goes above and beyond for his clients. Dealership is great overall. Highly recommend to friends and family

  Philip Alberga
2 months ago
I had a wonder experience in dealing with Jonathan Velasquez. He was an excellent salesperson and was very knowledgeable about the Audi brand. I would recommend him, if you stop in to make a purchase. I scheduled a test drive before I got there and the car was out front (no waiting for him to pull it up) which allowed me to see and walk around the car before getting inside. He was very professional and I appreciate his understanding of time. He was direct and didn t drag out the process, he was efficient and proficient. Thank you Jonathan!

  Susan Cable
6 months ago
My entire experience at Audi of Hawthorne was extremely positive. My salesperson Armon was 100% professional. No pressure and a delight to deal with. He was thorough, knowledgeable and efficient. Tim the sales manager and Denis, business manager were also most accommodating making the buying process smooth and simple. I had the pleasure of meeting George in the service dept who was also top notch.I m thankful to have found this Audi dealership

  Gabe G.
3 months ago
Bought a brand new Audi from here. Two times now I have received my vehicle back from service with a check engine light and oil change light. Hard to get a hold of service reps as well. Not what you would expect from Audi, what a disappointment.

  Nick Nicastro
a week ago
If I could rate the service received on our A5 with a Negative 10 rating I would. The worst experience ever and you would expect Audi to really want to do better . Things really could have been handled better by The service rep Tim . Zero communication and several issues from someone who states that he has so many years experience. Never again !

  D Mor
2 months ago
I just purchased a 2019 Ford Edge St from Audi Hawthorne, and my experience from day one was excellent. As you walk in, everyone welcomes you with a smile and ready to help you on what you re looking for. Johnny Rosalino was very helpful. He answered all my questions, and even the ones I didn t asked. He s very professional, friendly and willing to do whatever it takes to help you get what you re looking for. Really recommend Audi Hawthorne to anyone that s looking for an Audi or any other Vehicle that s available.

  Erik Voelkle
5 months ago
I had a fantastic buying experience at Audi Hawthorne! I was working with Peterson from a few hours away on a very specific car. He was more than helpful, no pressure added and a delight to work with. Once I got to the dealership, Tim and Jason were also phenomenal. I would drive 7 hours on a heartbeat to work with this team again. They are all a class act and wonderful to deal with.

  Kenny Imafidon
5 months ago
I recently had the pleasure of purchasing a 2017 BMW X5 from Audi of Hawthorne, and I couldn't be happier with the service I received from Nicolas and Jason. From start to finish, they made the entire buying process smooth and enjoyable.Nicolas from the sales team was a true standout. He was not only extremely knowledgeable about the BMW X5, but he was also incredibly friendly and personable. Nicolas went above and beyond to ensure that I had all the information I needed to make an informed decision. He patiently answered all my questions and provided valuable insights into the vehicle. It was clear that he was genuinely interested in helping me find the right car for my needs.Once I decided on the BMW X5, Jason stepped in to handle the purchase and finance process. Jason's expertise in this area was evident, and he made what can often be a daunting process remarkably easy. He took the time to explain all the financial details and options available to me, making sure I felt comfortable and informed every step of the way. Furthermore, Jason was always available to address any additional questions or concerns I had, which gave me a great deal of confidence in my decision.Overall, I can't speak highly enough of Nicolas and Jason at Audi of Hawthorne. Their exceptional service, knowledge, and dedication to customer satisfaction truly set them apart. Thanks to their efforts, I am now the proud owner of a 2017 BMW X5, and I couldn't be happier with my purchase. I highly recommend Audi of Hawthorne, and I look forward to returning for any future automotive needs. Thank you, Nicolas and Jason, for making this a fantastic car-buying experience!

  Zachary Rogers
2 weeks ago
Excellent experience with service - Joe, the Service Advisor, was nothing short of amazing! I appreciate the time Joe took to help me with my SQ5 and assist with an issue I was having with the SOS light. Joe, thank you for being so kind and helpful!

  Peter Yoo
3 months ago
I had a fantastic buying experience at Audi Hawthorne! I was working with johnny he was more than helpful, no pressure added and a delight to work with. They are all a class act and wonderful to deal with.

  Admin
3 months ago
This place blew my engine. Brought in a perfect running car for a recall on the back seat, they weren't even supposed to touch my engine, but they did and didn't put the hose back on right and my car overheated on the way home. They blame me, and won't take responsibility even though the report says the hose was checked for the thermostat, and amazingly it wasn't put back on...... scammers! Stay away from their service department. I'll be contacting the better business Bureau and attorney General.

  Gary Blum
4 months ago
An actual service dept...that knows how to service the customer... I never thought I would say that. I've gone to all the Audi dealers in the area....not mentioning any names. I had a few rattles that were driving me crazy. Richard the service Mgr. Promised me that they would locate and fix them. IHad my doubts. But a tech. named Adam did and now I wouldn't think of taking my Audi to any other dealer! Just had all four tires replaced...Went to Mavis to check If I could get a better price... a waste of time. Basically the same price butThese are warranted for two years. It's nice to know that some dealers actually know they should remember it's called a service department.

  Jonathan Goldberg
2 months ago
Working with Craig Garon [sales] was a pleasure, as was true of Jason [business] and Aniello [Sales Manager]). I never felt pressured and the team worked efficiently to find and deliver the exact vehicle I wanted. Thank you.

  Brianna Stanton
6 months ago
We really enjoyed working with Audi Hawthorne! Nic, Jason, Tim, and Rich were all a pleasure to work with. There was even an issue with the navigation/entertainment system (we discussed it prior to purchasing) and they fully intended on fixing it, however, we were not able to stay in town long enough for the part to come in, so they actually worked with another dealership closer to us in SC to cover the repair! Great dealership to work with, and we love our new car!!

  Stephan Bogardus
4 months ago
Really pleased by the service and hospitality of the dealer. Jonny was so helpful even the day before Thanksgiving. Purchased a Porsche there which was new to the lot and not ready for sale, Jonny and his team not only got the car ready the same day but helped with any/all of my request. Would not only highly recommend Audi Hawthorne but specifically, ask for Jonny!

  Sara Imburgia
5 months ago
Had a great experience at Audi Hawthorne. Worked with Armaan, he was so helpful throughout the whole process & made everything so easy. Audi Hawthorne will be my go to for any car needs and would 100% recommend them to family members and friends.

  Jonathan Patrick
4 months ago
Great buying experience from an out-of-state buyer. Dylan and team handled everything extremely professionally from the process, transaction, and communication. Can't say enough good things about the team at Audi Hawthorne.....use Dylan and team for your next auto purchase.

  Rebecca Toseland
4 months ago
Thank you to Marty Cerrone and the entire team at Audi Hawthorne for helping me purchase a CPO Audi Allroad on short notice to replace my previous CPO Allroad, which was totaled in an accident. Marty is knowledgable, fun to work with, and does not pressure the customer to make a purchase. He and the entire team are professional and efficient. As an added bonus, the dealership is beautiful with nice amenities. The whole process was a great representation of the Audi brand.

  Daniel Altro
a year ago
Outstanding sales staff! Lucky was amazing and very helpful. Constant communication and immediate response to questions and concerns.My whole experience from locating my new S4 online yo pick up was quick easy and awesome!!!I strongly encourage anyone to shop here!!!Take a look at my new baby!!!

  Deniz Karahan
5 months ago
I had a very positive experience with Audi Hawthorne.I have worked with Armaan Ogunc for sales, he was the most incredibly professional ,conscious , especially honest and straightforward person I have ever worked with.He answered all of my questions and provided us for more information to make the best choice and we have very satisfied with our SQ5 purchase from beginning to end of buying process.Thank you again Armaan and also for business manager of Denis who made buying process smooth and simple.

  Anthony Troia
a week ago
The coolant pipe, radiator and thermostat all broke down on my 2018 Q5 Audi which has 52,000 miles. Audi quality products which were maintained via Audi Care for the 1st 5 years should not have resulted in all 3 aforementioned items breaking down. I am not happy that the service representative did not push to have a better price for the service and repair of my vehicle. I would not recommend purchasing an Audi in the future, as the quality of the car is not reliable.Updated Audi care visit in 2024 resulted in another repair estimate of $6k. After telling them I would not perform service at dealership, they still passed the car for NY state inspection. The service department is not fair with pricing on repairs (labor and parts are extremely high). I would not recommend Audi or this dealership in the future.

  lara a
6 months ago
Went to Audi Hawthorne to get a Q5 and my time there was seamless and easy. They really want you to get the best price possible according to your budget and I dealt with Yasmin and Aniello. This Audi dealership was the only location that understood my price range and which vehicle I wanted. I will definitely stick with this location in the future!

  Joseph Sweet
9 months ago
I would just like to thank Craig and Jason at Audi Hawthorne for a very easy, honest, and pleasurable car buying experience. I had to travel a bit to get this vehicle and it was well worth the effort. Craig was direct and forthright during the entire transaction. Jason was exactly the same. That was very much appreciated. Moreover, both were always very responsive to any calls or emails. That too was appreciated. If you are looking for a no-nonsense, no pressure and personalized experience find Craig and Jason at Audi Hawthorne. They are worth it. I would purchase from them again in an instant.

  Claudel Larose
6 years ago
We sought to upgrade our Audi Q5 to a Q7 and Jason, Nick, & Paola seamlessly assisted us with processing all the paperwork necessary to get our new certified pre-owned vehicle. Jason was not pushy at all and totally understood our situation. He was genuine in his approach and was willing to work with us on making sure we made a purchase that fit within our budget. Since we couldn't close our deal in the same day due to timing conflicts, Jason came in on his day off to see the deal through & continued to follow up with my wife and I following the deals closure for anything we needed. Paola & Nick assisted with making the deal seamless with paperwork and pricing as well. They allowed us the time we needed to sufficiently read what we were signing up for and running our numbers to make sure everything was correct with our budget. They were not the typical pushy car salesman and quickly responded to any questions or issues we had. The process took a couple hours but it was worth it. When the vehicle was ready Christopher assisted us with showing all the features and answering questions we had related to the car's functionality. He was really nice, patient, and he seems like he's got a bright future. My wife and I love the new vehicle and it was an awesome purchase. Thank you Audi Hawthorne for all your assistance and putting us in a great position for our future. We truly appreciate everything you've done for us & will continue to refer people to you as our experience was totally positive.

  Kim C
6 months ago
Armaan was exactly what you d want when purchasing a new car. He answered all of our questions and provided us with more than enough information to make the right choice for our family. He was easy to talk to and we are thrilled with the ease of purchasing from him.

  Rishi Kothari
a year ago
While I don t leave reviews often, I felt compelled to describe my first purchase experience at Audi Hawthorne. My wife and I stopped by on Saturday and were greeted by Julius and Marty. You could tell that Marty had a keen appreciation for Audis and its history. Julius also knew the cars inside and out; which is huge when you re considering a $50-60K purchase. Dominique made the paperwork process a breeze and wasn t pushy at all. I was really impressed with the courtesy and level of service. Thank you!

  Josh Levine
3 months ago
Audi Hawthorne is excellent! My advisor Joe Sackson is nice, honest and super knowledgeable. I d totally recommend him.

  Otar Zaridze
10 months ago
I would like to share my recent dealership experience, which was truly remarkable, especially considering that my purchase began overseas online. Despite the initial distance and unfamiliarity, the dealership made the entire process seamless and enjoyable.When I first contacted the dealership through their website, I was promptly greeted by a responsive and helpful sales team. They understood that I was making a long-distance purchase and were eager to assist me every step of the way. It was during this initial communication that I was introduced to Julius, a salesperson whose invaluable assistance made the entire experience worthwhile.Julius, with his extensive knowledge and expertise, guided me through the online car-buying process with utmost professionalism. He patiently addressed all my queries and concerns, providing detailed information about the available vehicles and their features. Despite the geographical distance, Julius managed to create a personalized experience that made me feel like I was right there at the dealership.Throughout the entire online process, Julius was readily available via phone and email, promptly responding to my messages and providing timely updates. He shared videos and images of the vehicles I was interested in, giving me a virtual tour that allowed me to make an informed decision. His dedication and commitment to ensuring my satisfaction were evident in every interaction we had.When the time came for the purchase to be finalized, Julius seamlessly coordinated the paperwork and shipping logistics. He carefully explained the necessary documentation and helped me navigate any complexities that arose. Despite the potential challenges of an international transaction, Julius made sure everything ran smoothly, putting my mind at ease.Upon receiving the vehicle, I was thrilled to discover that it matched all my expectations and preferences. The seamless transition from the online purchase to the physical possession of the car was a testament to the dealership's efficiency and attention to detail. It was evident that Julius and the dealership had taken great care in ensuring a smooth and hassle-free experience, regardless of the distance involved.Even after the purchase was complete, Julius continued to provide exceptional support. He followed up to ensure that the vehicle arrived safely and that I was fully satisfied with my purchase. His commitment to customer satisfaction extended beyond the initial transaction, solidifying my trust in his professionalism and dedication.In conclusion, my dealership experience, which began overseas online, was made exceptional thanks to the assistance of Julius. His knowledge, responsiveness, and genuine care throughout the process made it a truly positive and memorable experience. I highly recommend Julius and the dealership for their outstanding customer service and their ability to make long-distance purchases as smooth and effortless as possible.

  Dennis Simmons
a year ago
Just leased this incredible 2022 RS5 from Audi Hawthorne. This dealership makes the process very easy and simple. Many thanks to my sales guy Jeff Sharif for calling to start with and letting me know this beauty was just delivered into the dealership and available. Love this car, love this dealership and love Audi!

  Liam Joy
3 years ago
I originally walked out of Audi Hawthorne as a relatively content new car buyer. However, since my purchase this Fall my experience with this Audi location has been anything but enjoyable.There has been a list off issues with my vehicle within the first month of ownership that I trusted Audi Hawthorne would remedy. Especially considering I paid for the car in full and purchased the pre-owned certified warranty (THINK TWICE ABOUT THIS OPTION AS EVIDENTLY, AUDI ATTEMPTS TO SUBTLY WEAVE IN PLENTY OF NON-COVERED ITEMS). Needless to say, I feel as though the 300+ point inspection Audi claims to conduct as part of this offering is likely a farce. It has been about 2 months since I purchased my car and I have not been able to drive it without issue to this day.I have made multiple trips back to this dealership and had many calls back and forth about an ever growing list of vehicle concerns culminating with safety features being disabled on the car. Audi's proprietary 'Audi Pre-Sense' software de-calibration is supposedly the main cause of why my dashboard lights are malfunctioning, the traffic warning mechanisms are broke and why my airbags will not deploy. Audi Hawthorne claims the cost of repair is hundreds of dollars but they cannot identify what caused the issue and even assuming I continue to drive responsibly, they still cannot guarantee this won't happen perpetually.As I've owned the car for 2 months, I'm not only concerned for myself and passengers safety in the car but also for why Audi can't see the harm in seeking funds from someone who just bought a vehicle (in full) when they can't explain the reason for why the car requires extensive vehicle service so close in proximity to the purchase date. I would've thought this Hawthorne location would prioritize customer safety over minor corporate profits but it appears I was unfortunately incorrect.Multiple family members have been Audi drivers for a decade or more but have used the Mohegan Lake Audi location. They were appalled to learn of Audi Hawthorne's decision making up to this point as their experience has been a delight elsewhere over the years. I truly hope things turn a corner when it comes to my first Audi buyer experience.