Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jack Perry
3 days ago
Got my oil changed yesterday. They left the cap off, so my engine bay is now covered in oil.I had given them a 3 star review mostly because the mechanic who changed my oil was friendly and it was an honest mistake leaving the cap off. After their response to my post and further email communication, it seemed they would give me a refund, for which I would have changed my review to reflect more than 3 stars. However, after a frustrating series of emails, Monro ghosted me without a refund. It has been a waste of my time engaging with Monro.

 
7 months ago
I went to several places, and I was not satisfied with their words or prices. After that, I asked several people and they advised me to go to Hana. When I arrived, everything was easier, the prices were appropriate, and the service was good. I went two days later and changed the spark plugs of my car, and the service was very good, and the car was driving better than it was. I am really grateful to DaShawn. He helped me a lot and made the experience smooth and good. I am grateful to everyone. This place was a great service. Thank you to everyone. I advise everyone to come to them.

  M B
a day ago
Tire was mounted far off the bead I m not sure how it even held pressure, photo attached if recent service from this location for new tires. In addition failure of mounting tire, 2 rims have quite a few paint chips, dings and scratches around the face of rim that will requires complete repaint to fix them. MONRO agreed to pay out to repair both rims, took about 3 weeks of working with their corporate team to address the issues.

  Nathan Hinse
a week ago
Went and happy I decided to stop in. Was a great experience, all my questions were diagnosed, was friendly, and professional, along with great customer service. The overall service on my vehicle was above and beyond. Will certainly be a returning customer

  Justin Schroeder
3 months ago
Don t go here. You will thank me. Not happy at all. Was told they were going to put new sensors on all four tires and it wasn t done, I was told everything is fine with car because I asked them to check car out because if damages were more than new winter tires I was going to buy a new car. I also asked if they could tighten my serpentine belt and never did. I came back to get car inspected and they said it would be over 3,000 to fix. Which when I asked them to check the car out before I put winter tires on it they said it was fine. Then I have them check it after I put new tires on it and now it s 3,500 to fix car!?! They charged me full price after a two day wait when I asked them to please have it done same day and they said they would get it done. They offered everybody else a discount except for me because I was understanding. Never coming back to this place. They cost me so much money for so little service.

  Garrett Manning
a week ago
Have been going here for a few years and always have a good experience. Everyone is incredibly nice and the price is always fair. Would definitely recommend for anyone needing work on their car.

  James R
4 days ago
Not very good. They did an inspection on the car and didn't even notice the transmission pan leaking! Thank goodness I went somewhere else to clean the engine coolant or it would have never been noticed.

  Frank Muia
4 days ago
I had many cars and of course many many repairs. My experience with Monroe on Western Avenue is my go to shop. The knowledge of the mechanics they employ is nothing short of the best in thier fields. They trouble shoot and diagnose until they find the exact problem the first time and then repair it again the first time. Thier prices are fair and in alot of circumstancs below market prices. I don't know how they do it but keep it up. You have a lifetime customer in me.ThanksJust want to mention Brett the manager who goes out of his way to recruit these mechanics and give them the tools to keep customers coming back.

  Efrain Dones
6 days ago
Place has gone downhill since Brett, Rob, and Gio left. Went there for a 2pm appt I made and I wasn t on their schedule and they asked me to reschedule. I was a longtime customer for many years but I wouldn t trust them with my car now. All new staff.

  Daniel France
3 weeks ago
I dropped my car off for an inspection and oil change. Received the car back without an inspection sticker and with multiple dashboard lights on that weren't there before. Check engine, required maintenance, and AWD lights. Hopefully, they will correct the issue this week. TBD. The shop was understaffed the day I was there. Maybe I would have had better luck another day. This is why I go elsewhere when I need any other work done on my cars. This place cannot be relied upon for quality work.

  Mikayla Mahoney
a month ago
I got out of work and noticed a flat tire. I called my dealership and they were not able to see me so I called Monroe and was told they could take me. They plugged the hole in my tire in no time and Mike was very helpful and friendly. I was very thankful that they made a sudden and frustrating situation very easy to handle.Very convenient location and great staff.

  Lindsay Snure
a month ago
I brought my car in for a whole list of issues and my car was fixed and I was able to pick it up when promised. I have used this location in the past and the customer service is better than previous visits. Would recommend.

  Richard Rubin
a month ago
Had 4 tires mounted and balanced. Tires delivered here fro The Tire Rack-could not have been easier. Price very reasonable and the technician hand checked the torque rather than relying on the impact wrench which was above and beyond.

  Kevin F
3 weeks ago
Complete waste of time. Left my car here for 2 days, both days assured it would be done by the end of the day, and both days they did not touch it at all. Don't bother dropping it off because they won't do it. You must stay there and wait if you want something done. If you can even get a hold of them over the phone. I was depending on them to just swap 4 tires for me and they are incapable, turned an inconvenience into a headache and ruined plans.If you have any sense of urgency at all you should go somewhere else

  Don't Matta
2 months ago
During a routine inspection, they took all of my wife's tires off and messed with the brakes. The brakes were fine prior to the inspection. Then they requested we book another appointment the following week to replace the brakes ($600 for front tires, $600 for back tires), while still passing the inspection. They are disingenuous, and I would not recommend getting work done here or an inspection.(I put 2 stars for visibility purposes, I'd rate this place -4 stars).

  Alan Karivelil
3 weeks ago
I typically do not write reviews, this is my first review. But at a time when I needed help this shop was there for me.On my 2017 Nissan Pathfinder I heard a grinding sound while driving and noticed burned transmission fluid dripping from the bottom once I pulled into a nearby parking lot.I debated to take my car to this shop or not since around 6 years ago my CRV got messed up during a regular tire rotation resulting in me having the wheel bearing getting replaced.However, I felt its best to take to the nearest shop since I expected the worst and I wasn t wrong. They took the car on the lift and explained to me exactly what was wrong with it. All that free of charge.I have never felt valued like this by any business and I felt so grateful towards them.I plan on bringing my cars here since I feel Tony and his men are not greedy, know what they are doing, the old incompetent crew is gone and are extremely reasonable to deal with.

  Alan Lewis
2 weeks ago
Needed to get a tire patched and had already been turned away from another local store which didn t have time. Nate at Monro said they could do it, and he took care of it in five minutes with no charge!! I was blown away. Thank you so much, it really made my week easier.

  Dan Saddlemire
a week ago
Most places had a week + wait for an inspection. Got me in early the next week day and it was a fast in and out appointment. Will be back for the next service need.

  Zhang Yu
2 weeks ago
Horrible. 1. we spent large a mount of money and the problem of the car still in there. 2. The manage is a liar. Her lied to us 3-4 times. Waste our precious time and caused the indirect serious consiquence to our car. For your safty concern, go to other places or dealship. The world can be better.

  Morgan Manning
6 days ago
Went in with a flat tire and was hoping it could be repaired. They fixed it for me free of charge! Definitely will be coming back.

  Patrick Miller
a year ago
Worst car experience. Originally had inspection done. Told me back brakes needed everything replaced, so they did, which it was already overpriced for the calipers. Come a few months later, car is shaking and bouncing while braking, I find out the rotors are completely rusted (no way they were ever replaced). Eventually got them to drive it and find out yeah the one caliper was busted and rotor warped so they replaced everything (thank god it had lifetime warranty). Leave there and find out my front ones are warped still causing bouncing (different issue not from them) but then find out from Honda that the back emergency brake was never reconnected, and that the one caliper was already leaking (after one week may I say). They definitely replaced rotors and pads that second time but the fact it yet again broke or was never put back together properly is awful. I constantly felt like they were acting like they knew more when it was apparent the back rotors and pads weren t ever replaced (or had old parts put on). These rotors, were supposedly new. I would not suggest this place. I get their busy with lots of customers and cars, but everything just seemed to go wrong

  Matthew Mulosmanaj
2 weeks ago
Great service , clean inside area , I m a college kid can t really afford the high services at other places and the man tony helped out a lot for me really appreciate them

  Robert Zitowsky
5 months ago
I went to Monro to get an oil change on Saturday, 11/4 and replace the battery in my key fob. The service person told me the battery was not available, but he would order it and install it for free on Monday, 11/6. I called on Monday morning, and he said it would be available on Tuesday, 11/7. I went on Tuesday morning, and a different person said three batteries were available, but it would cost $210.00 to replace the battery in my key fob. I left and had the service done at AutoZone for $9.00, saving me $201.00 (a 96% discount)!

  ming chen
2 months ago
Nothing to said for it, never give me a call back for my jeep car pipe repair price quote. I call three time want to know the price quote never get quote always said need to wait then call me call but never got call.

  Dawn Geoffroy
a year ago
I was traveling and got a flat tire on my husband s Tesla. Monro Auto was able to replace the tire and had me back on the road quickly! Fast service, excellent and friendly customer service, what more could you ask for? 5 stars!

  Lindsay Goodwin
a day ago
Simple state Car inspection that I had an appointment for, took over an hour! Never using Monro again.

  Mary VanDenburgh
3 weeks ago
I can't say enough good things about the manager and staff at Monro Auto Service on Western Ave. They are knowledgeable, professional and really pleasant to work with. This shop will be my "go to" place.

  Chloe Daemon
5 months ago
They fixed my muffler, and were polite about it. But I was quoted one price, then when I went to pay, the price had increased by $300 by mistake. They swiped my card and if it hadn t been declined I would have been charged that extra $300. It turned out to be a mistake, which I understand, and I was charged the original price, but only after I realized that I had been overcharged by a significant amount. My trash can in my car also looked like it was dumped all over the place on the inside of my car and my seat is now stained. So I m not thrilled with the whole experience.

  Richard Bader
4 months ago
Went to get tires from Tire Rack installed.The Good: Made an appointment for a time that I could wait for, car taken in 20 minutes after appointment time, work finished in about a half hour.The Bad: They were replacing two rear tires of the same make & model I purchased directly from Monro #0035 two years ago, Pirelli Scorpion AS +3, rated at 70K miles, worn to 3/32 in under 30K miles. Ask the counter person, Rob, about processing a warranty claim and he told me that I had to contact the manufacturer directly. I did, and Sue at Pirelli informed me that since Pirelli does not sell directly to consumers but only to authorized dealers (of which Monro #0035 is listed as one on its website), and those authorized dealers need to submit the claim. I put her on speakerphone so Rob could understand this and submit the claim. Then and there I emailed him a request to process my warranty claim, providing him with a copy of:1. The Monro receipt for 2 Pirelli Scorpion A/S +3 Tires purchased from Store 0035 for $361.98 on 10/30/21, mileage on vehicle: 95,150.2. Per Rob's request-Tire Rack Receipt for 2 Pirelli Scorpion A/S +3 Tires being installed by Monro today (11/20/23), mileage 125.7K3. 10/25/23 State Inspection report showing tires at 3/32 (the Pirelli Warranty claim point). Mileage on tires 30K/ 60% warranty per Pirelli (spoke with Sue @ Pirelli 11/20/23 11am)4. A listing of the tire rotations which comply with Pirelli Warranty terms.I told the mechanic not to dispose of the tires because they were needed for a warranty claim; another counter person told him that as well.Rob said he forwarded the email to a central office to be processed.I hope I hear back about my warranty claim without having to follow up with Monro about it.UPDATE: (11/28/23) Dropped a star after no response from Monro after more than a week, and a follow-up email from me.

  Neanna Deloreto
6 months ago
The customer service I received was amazing! They got me in & out in a timely manner & have a very professional atmosphere. DaShawn took great care of me & made my repairs very transparent. I strongly encourage anyone who needs their car fixed to give Monro a call and ask to speak with DaShawn, he ll take care of you!