Romeo Toyota - SERVICE

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan Mazierski
a month ago
Romeo Toyota s Service Department is second to none! It is easy to schedule appointments with them online or over the phone for routine services. If you have an issue that requires immediate assistance, they can usually find a spot for you. They are also able to do virtually any repair; big or small. They have nice courtesy cars available for overnight or longer repairs. Danielle has consistently provided great assistance in servicing my vehicle. All the members of the Romeo team also do great work for their customers. If you have a Toyota that needs servicing stop by Romeo and you won t be disappointed.

  Burns Amy
a month ago
Danielle Kana helped me today while I waited. I brought my SUV in without an appointment because I got a nail in my front passenger tire and I had a slow leak that was causing me issues. Thanks Danielle and team Romeo Toyota for great service! I bring all my family vehicles here and this is why. When you need help they take care of you!

  Mike Baldwin
a week ago
Danielle always does a great job. Great communication and makes the whole process of servicing a vehicle very easy and stress free. Highly recommend!

  Linda & Bob Edwards
a month ago
3/13/24. We were pleasantly surprised when we called for service on our Tundra this morning and able to be scheduled that very afternoon. Naomi assisted us at the service department when we arrived. She was knowledgeable and efficient. She offered information on upcoming service needs that we could do this day or on another trip there later on .no pressure! Everything explained to us thoroughly. We opted to get things done to avoid a future trip for us. Parts were ordered right away that were needed to repair our tailgate and she set up an appointment, that fit our schedule, so we could get that work done as soon as possible. She explained everything to us in detail. She did a fine job for us. Thank you!!

  Shelby Sherwood
a month ago
Service was impeccable. I have absolutely no complaints and Danielle went above and beyond to help me with my needs. She got it resolved quickly and efficiently. Definitely coming back and requesting her only going forward.

  Eric Lynch
a month ago
Danielle s consistently outstanding, exceeding my expectations every time. I m always impressed with her professionalism and customer service. The ambiance here is always inviting and comfortable

  gregory Bayan
a week ago
I was very impressed how staff member Danielle Kana could tell me what services my Toyota Tacoma was due for that I was not aware of and the genuinely courteous and professional manner in which she treated me and informed me of the various services. It was definitely a first class auto service experience! Thank you Danielle and the mechanics at Romeo Toyota!Greg Bayan

  Ariann Geppner
a month ago
My check-in process at Romeo Toyota is always handled by Larianne, who is pleasant and helpful. She explains the work that needs to be done and answers my questions. The service provided by her and the technicians has been reliable for years. If there are any problems, she keeps me informed. I appreciate her professionalism and recommend Romeo Toyota to anyone looking for a service provider.

  Jocelyn Rainville
a month ago
Danielle in service has the knowledge, courtesy, and takes the time to discuss any issues you may have thoroughly. And a beautiful smile. She makes you feel welcome.

  Mary Perry
a week ago
Had to get new tires and Romeo Toyota has a buy 3 get one for $1. Got good all season tires mounted, balanced and installed. And also got alignment and car drives smoothly, quietly and straight as an arrow!

  Dustin Knapp
a month ago
Danielle is always professional and services customers with a smile. Very knowledgeable and always takes really good care of customers. Always satisfied when i bring my vehicle in and shes the one handling everything

  Colleen Smith
a month ago
Have been servicing my car here since I bought it 31/2 years ago. Have always been very well accommodated. Today, Naomi was my receptionist. She was very friendly, helpful and knowledgeable. I appreciate this kind of customer service. Thank you, Naomi and Romeo Toyota

  gary murray
a month ago
Danielle was a complete pleasure and to work with. She was extremely kind and precise with everything she did and explained. She is the one to ask for if you want satisfaction of a job well done.

  Margaret Peca
3 weeks ago
My customer service rep, Danielle Kana(236), was very concise and knowledgeable, telling me what services needed to be performed on my Rav 4 and why. She took the time to explain the service costs and what coupons I could use and discounts. I give my service experience today 5 stars!

  Shawn Wall
a month ago
Great service every time I go. Danielle was a pleasure (as always) to work with. I truly appreciate the loaners that I request to be able to drop truck for service and still get back and forth to work!!! THANK YOU To the entire ROMEO TEAM!!!

  Ed R
a month ago
Should be 10 stars for the wonderful Larrianne! In the years I have been coming to Toyota in Glens Falls, she has always been honest and wonderful to deal with! She makes me feel like I am family! Never lose her, she is a gem!

  Kamay Lane
a month ago
Danielle is always welcoming and smiling anytime you come into the Service Department. She is consistent with her job and always makes everyone feel important.

  James Gaffney
3 weeks ago
Dealership addressed all my concerns. Service Advisor Danielle was polite, efficient and made sure my vehicle was ready when promised. First-rate experience in every way.

  Linda Anunziato
a month ago
Absolutely made my day!!!I came in to ask a question & I went to Danielle Kana at the service desk, I had been in several months ago and she was very helpful. I came in because my maintenance service notification was going on in my car and it was only 22,000 miles when my next check was 25,000 miles..On my last visit my service contract was over and Danielle told me about the price of another two year service contract.She gave me her card & a flyer w/ the price that was advertised. At the time I was not prepared to pay for it so I told her I would come back and she told me that I could still get the price of $349.Today, I just came in to ask about why my Maintenance notification kept going on? She looked at my account, and she told me that my contract was up and then she said we are having a sale through March on that two year service contract that I was thinking of getting. She proceeded to tell me it was $100 less than what she had told me several months ago. I was thrilled!!!!I signed up that day for a two year service contract, which I paid for that day, and I couldn t be happier.Danielle was very friendly, helpful and accommodating to me as a customer. I am always a little hesitant when I don t know much about a situation. Danielle guided me through, & made me aware of the best deal & I liked that!!It turned out to be my lucky day!!! To add to it after I left, I came back to ask her if someone might be able to put my car registration in my window because I just couldn t do it without messing it up because I have kind of short arms. ( )She said I could do it! and she came out and when the scraper that I had was not good enough, she went back in and got one that worked better and completed the job!! BRAVO!!!!!!!I left quite happy !! Danielle Kana in my opinion is a wonderful customer service representative.! She makes Romeo Toyota service department very efficient and she does it in the most pleasant & welcoming way! Definitely, a keeper!!!Thank you! DanielleSincerely, Linda Anunziato

  Beth Fisher
5 days ago
Thank you Romeo service for keeping our vehicle in top condition. Danielle Kana did a great job coordinating routine services, state inspection and a couple of warranty issues.

  Emily Stranahan
a month ago
I have been very impressed with their service department, they are usually able to get my car in and out quickly. I love the fact I can text them to get an appointment and I don t have to make a phone call. It makes it all so much easier.

  Jo bo
a month ago
I regularly service at Romeo Toyota, Danielle is always smiling, friendly and approachable! She gets me in and out in a timely manner, and fully explains any issues or concerns to keep an eye on.

  Maria Pelton
2 weeks ago
The last two times I ve dealt with the service department Naomi was my service rep. She s always kind, courteous and lets me know exactly what s going on, and keeps me up to speed on my vehicles service process. Thank you Naomi and Romeo Toyota for the great service!

  Jennifer Blanchard
a month ago
Naomi is the best service advisor! Always takes the time to explain everything thoroughly and never pushes a sale just for a sale! She's the only one I go to! I trust whatever she says!

  Kamay Lane
4 weeks ago
Heather is always so sweet and welcoming anytime I am there in the service department. She is always working hard for her customers and making sure they are taken care of in a timely manner.

  Diane Dobraj
3 weeks ago
Scheduled my 2021 RAV 4 for service and my plans changed so I requested an earlier appointment. Danielle Kana was my service advisor and not only was my car taken care of earlier than I d hoped, she made me aware of a $249 prepaid maintenance program that was offered in March that included 3 oil changes and 5 tire rotations over 2 years. I do a lot of driving, 78,000 miles in 28 months, so I jumped at the opportunity to save some money. The service dept mechanics have always provided great service and the advisors have been very accommodating whether we needed a loaner vehicle when one of our Toyota s was in for work or working with us to schedule appointments at our convenience. Best vehicle service and staff, thanks Danielle! that I have ever experienced!

  Steve von Schenk
5 days ago
Service advisor, Danielle Kana, was great! Sent text updates throughout the morning and vehicle was ready when promised.

  Tom Lapp
3 weeks ago
This dealership has been great. I moved to the area a little over a year ago and have brought my truck in for service a couple of times. Very friendly, quick and accommodating. Danelle Kana was fantastic.

  Victoria Schumacher
a month ago
Naomi Woodbeck is a very kind considerate person who is willing to help anyone with their needs. Always there to count on for the best service.

  Gordon Dupuis Jr.
a month ago
Service advisor Larianne B. was very polite, courteous and friendly. Constantly kept me updated about my vehicle when it got serviced. I would highly recommend to my friends.