Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Emily S
5 months ago
I'm only giving 5 stars for the gentlemen who installed my battery. The guy looking up my battery was an idiot, he didn't put in my correct vehicle because he apparently didn't think everything that came out of my mouth mattered (now you know Chevy had two completely different models in 2016) and butted into the conversation I was having later with another employee about the correct battery, we weren't even talking about the battery on the counter, we were talking about the previous one that wasn't the one I needed and he goes "Yeah that's the right one right there." It's like calm down buddy, your lack of masculinity is showing. The guy who installed my battery was an angel, other guy was a straight up tool.

  Roderick Wells
2 months ago
Needed a new battery.Quick service desk help and the associate had it on his cart and waiting for me at the door!Less than 15 minutes and then on my way.

  Brian Florence
9 months ago
BUYERS BEWARE: BEFORE YOU LEAVE THE STORE OPEN UP ALL OF YOUR PARTS IN FRONT OF THE EMPLOYEES TO MAKE SURE THEY ARE THE CORRECT PARTS THAT YOU ARE BUYING THAT ARE DISPLAYED ON THE BOX!!!I bought a $5.99 oil filler cap for my 1993 Chevrolet. When I got home I opened the box to put it on the car as I had lost, or so I had thought lost, the oil cap. The cap that was in the box did not look anything like the cap on the picture, but I figured it was ok as it seems common these days with so many interchangeable buyers and sellers behind the scenes. Anyway, I looked for my original cap and didn't find it, but as I was putting the new one in maybe one turn tightening it, I found the other cap behind the engine stuck to the firewall. I cleaned off a small amount of oil that got on it with soap and water, and put the oil filter cap I had purchased back in the box with the receipt to bring back to the store.A couple days later I brought it into the store, and the employee said that the cap in the box is not the one from their store and he wouldn't allow me to return it. I spent a half hour to return a $6 oil filler cap, but that's not the point. I felt terrible being accused essentially of stealing or trying to rip off Advance Auto parts, a store that I thoroughly appreciate and have used for over 30 years, when it was Parts America and Western Auto.Thank goodness the manager had some sense and believed me and processed the return in 30 seconds. I have nothing against Advance Auto parts, and nothing against the employee that gave me a hard time. He seems like a nice kid, but he's a little too strict with the rules, especially over a $6 part. I worked in customer service and retail and the amount of commotion caused by that far outweighed the $6 that you would have lost in an illegitimate scheme. And, if I was trying to scam Advance Auto Parts over $6, there would be something seriously wrong with me.So, my advice is, and what I'm going to do from now on is open up the boxes at the counter before I pay for them and make sure everything matches the pictures on the box.

  Tibor Bodai
4 months ago
Good place for auto parts, but so expensive, I can't afford it sometimes

  Rick Ramsey
3 years ago
I have been a customer since they opened here in SGF. The comment about Shannon is unjustified. She has always been most helpful and friendly and courteous. I look forward to seeing her when I visit the store-. The other employees there ( I don't want to give names because I might overlook someone) are likewise in attending to my needs. People who read this should not be mislead- good old-fashioned home town service will be found there at every visit!

  Caroline Bearor
3 years ago
Really an off-putting unpleasant experience. The Middle aged blonde woman, receipt says "Shannon W." Was extremely rude. I was just picking up an online order for one item, literally the easiest thing I could've come into the store for, and she still made the experience unpleasant.

  Sara Anoe
9 months ago
Staff was very helpful and installed my battery in no time.

  Gregory Nelson (Sarge)
5 years ago
Every time I go into Advance Auto Parts for a part for the car the staff there is extremely knowledgeable in what they do. All your information is saved in the computer so they can pull you up and find out what vehicles you have things like that. The Isles are always organized and faced and nothing is obstructing your way through. If you can't find something they will help you find it immediately.

  James Dean
7 years ago
The staff here is not knowledgeable and anyone can apply and get a job here. If you have a foreign vehicle I recommend not even going here for parts let alone advice. Convenient if you need some wash or Armor All. I stopped shopping here because of the unkempt appearance of their staff and the fact that they have felt free to tell me what they think of my VW and Volvo. (Using language I don't expect a sales associate to use or even be allowed to.)

  Diane Winters
2 years ago
So helpful. They only had one can of paint so they called around to other stores in the area & got me three more. My car looks ready for winter.

  Mike Richards
4 years ago
The guys there, Scott and I think "TJ" really went out of their way to try to help me. They both, especially Scott, really bent over backwards for me. A customer that came oto the store really tried hard to help. Eventually AAP didn't have the part I needed. Another customer, Kenny, just so happened to have the alternator I needed on an engine at his home. He went home and got the alternator and came back and gave it to me. All I had to do was promise to pay it forward. Which I have done in the past, and will do again as soon as the opportunity arises. Thank you to everyone involved!

  New York
8 years ago
To the manager, for the sake of returning business, don't charge a customer for a car battery and pull and render the wrong battery, makes no logical sense. when a customer walks out that door with the impression he can trust that he spent his hard earned currency on people they trust, trust goes out the window. To the public, when buying here, make sure your leaving with what you pay for, don't assume. I assumed and walked out with a new wrong battery that I litterily should not have had to come back for.

  Anthony Marciano
10 years ago
Although googles location is 4 miles off, This is why I shop advance auto, By far gentlemen all the way. They welcome you, they will if they have time socialize about the automotive industry and are Competent in checking for codes, installing wipers ect. Auto zone employs the rudest people in the world right off the street with no automotive exp. Always spend your currency at advance auto. Any vehicle made after 2005 needs a relearn adjustment by a set of procedures when disconnecting or replacement of your battery, if power is supported prior to battery replacement, no adjustments need to be made for the fuel trim and other computer management settings remain in place.

  Maurice Winch
2 years ago
Very helpful employees took their time with answering all my questions and assisting me.

  Megan Jones
4 years ago
This location has no idea what customer service is. I'd recommend going to their Queensbury location or better yet O'Reilly's just down the road as they are both wonderful.

  Noel LaBonte II
7 months ago
Good auto parts store

  Dawn Murray
10 months ago
Always pleasure doing business at this store

  Mike Hastings
5 years ago
Always in and out real quick and if they dont have the part they will get it for you most times the next day

  Bobby Murphy
5 years ago
Very nice people who work in the store and knowledge of parts best advance Auto I visited to date

  Rachel Perez
a year ago
Fantastic, Great service... Friendly, knowledgeable!!

  Jeff G
6 years ago
Good place close too home to get parts n other items for your vehicle.

  William Morehouse
4 years ago
Good people very knowledgeable and work hard to find the parts you need

  Pat B
4 years ago
Always ready to help with finding the parts I need. Especially sorting thru the air filters.

  Matthew Saunders
2 years ago
Stopped in for a/C recharge for a relative. Very nice associates and extremely helpful.

  dave miller
4 years ago
Actually the one of the best pizzas I have had,the staff is very polite

  Ronda Sherwood
6 years ago
They r very helpful and good service when they r not busy

  kristopher schaefer
3 years ago
Used the engine computer thing my car drives fine now

  Skip Harsha
4 years ago
People are friendly. Very helpful getting what you need.

  James Bouffard
6 years ago
Helpful and friendly staff, free battery/starter/alternator testing, free battery installation.

  Joseph Metzler
12 years ago
Helped me through fixing my vehicle many times. They also do a military discount!