Par-K Jeep - Chrysler Dealership

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Renee Seib
a month ago
I had an issue with a couple of dash warning lights going off and on. I called Tyler at PAR-K and he got me in within a couple days. I dropped the vehicle off and they corrected the issue that day. When I went to pick the Jeep up, Mark took the time to show me the actual part they had to replace and explain what happened. He was very pleasant and professional. They also did not overcharge me for the work that was done. I will definitely be bringing my Jeep back to PAR-K in the future for service. Thanks for getting me back on the road :)

  Shananigans _315
7 months ago
Typically, nobody loves the process of buying a new vehicle, I've only purchased from other larger dealerships in the past, and the process has taken days and been super stressful. I had a completely different experience at Par-K. I came in for a test drive and was left with my new Jeep very shortly after with plenty of my day off left to spare. Judy was excellent to work with. She was beyond helpful, knowledgeable, and actually made the process enjoyable. The entire staff was awesome. Joel in accounting, John in the body shop, the guys who detailed my new vehicle, everyone. I can't say enough good things about this place. This will be the only place I purchase a vehicle from.Thank you, Miss Judy!!

  D Merriman
3 months ago
Update: I just bought another jeep, this time it was an EcoDiesel Gladiator to go with my 392 Rubicon, my 2016 Hardrock Rubicon and my 2012 JK Rubicon.Tom you messed up! Jokes on you BOZO. Who s the cheap POS now oh yeah, it s YOU TOM Tom the Owner of Par-K is beyond rude and disrespectful, he has no right to call anyone cheap. He will hang up on you and even threaten you if you don t bend over and pay whatever allocation fees he is asking.This isn t how you treat people, first time customers or a disabled combat veteran who is also the owner and founder of the VeteranSuicideAwarenessJeep Cause. Tom, go get a grip on yourself, you need professional counseling.We do not approve Par K Jeep, Tom the owner or his narcissistic actions or behavior. If you re looking for a Jeep, make the drive to Alex Bay Dodge and Jeep. Otherwise you have w been warned.FYI - and Civilians wonder why there s 22 veterans every day who would rather take their own life. Learn how to talk to customers Tom, and take a business ethics course. You could have had a lifelong customer, but instead you created an enemy.

  matt sawicki
5 months ago
Best experience at a dealer I have had. Judy was great!!! Will go to them for the next vehicle too.

  Megan Jock
8 months ago
I'd give 0 stars but that's not an option I remember having my aunts car towed here at night time, when i broke down. In the morning I went back to grab some money I had left in the glove box from when i had run errands prior to my car breaking down and i had put it in the owners manual and forgotten about it. When I stopped back to grab it out of the manual all of the money even the change was gone. I confronted the repair team. I questioned who worked on the vehicle they told me it was a relative of the owner and refused to provide me with names of those who worked on my vehicle. I got my vehicle out of there and never went back. Out right dishonest theives.I do want to say this was a few years ago. But I doubt anything has changed judging by others reviews that I've read on here.

  Jarin Thompson
2 years ago
Judy Rood helped us get into a new lease and was amazing to work with!! She will definitely be the one we go see in three years for a new lease again! 5stars for Judy! Thank you so much

  Mike Mercier
a year ago
Leased a jeep from here last year and heard some rubbing on the drivers side. They got me in and out in less than an hour basically lol. Very friendly staff. Best car experience ive ever had

  Billy
a month ago
Part lady who helped us did a wonderful job and we are thankful

  migiel garcia
6 months ago
Recently I took my 2019 ram because it has problem with the axles and the guy on service discriminated me because after they checked my truck the guy in service came with a paper telling me what was the problem when I told him from the beginning what was the problem I knew it because a mechanic checked my truck before I took it there and told me what was the problem so he came to me to tell me what was the problem and how much it was going to cost about $5,000 and I told him oh yes I have warranty on the truck his face change totally when I mentioned that I have a warranty and he said let see what happens what kind of warranty do you have so I went back to my truck and pull the paperwork out from the warranty and brought it to him immediately he said no we don't take tha without any explanations he rejected to take my truck warranty and told me that they can'twork on my truck because of my warranty and besides that he charged me $130 for telling me what I already knew

  Joe Bright
a year ago
I was charged 4.5 hours of labor even though I was only at the shop for 2.5 hours. When I got home I checked the bill and saw this so I called and Mathew told me that s what all the shops do now and hung up on me. I called back and asked for the general manager, a woman answered and said he was busy and took my name and number telling me he would call me when he was done. That was three days ago and never received a call back. Plenty of other Jeep dealerships around, Never going there again.

  Joe Nowicki
3 years ago
By far the best experience I ve had at a dealership. Gloria was very helpful and professional. Absolutely no pressure to buy. And there was no need for crazy back and forth over the price. Because a lot of their vehicles are fairly priced. Not 5k above fair value like other dealerships. I traveled almost three hours to purchase a vehicle here. And I d take the trip again in a second. A++

  Randall Pachoud 1
2 years ago
These people charged my elderly mother $800 for brake pads and rotors on her two year old Jeep that she drives 5 miles every day. They did it by telling her it wouldn't pass inspection, the car had just over 12000 miles so the warranty only covers brakes under 12000 miles, pretty convenient. There's no way this car needed brakes. Any mechanic can tell you how unlikely this is with no faulty equipment or harsh conditions. The convenient fact that I can not now prove this is the only reason i won't waste my time on this. If you are considering buying a vehicle or getting work done here , simply don't.

  Peterbxv Kallaur
3 years ago
Deserves ZERO stars. Had a great beginning. This not about price, vehicle, nor sales person. Deal came to conclusion, sales manager would not take a deposit until my personal financing matters were resolved. He would not give me a sales order to give to my bank. He told us three people were also interested in the same vehicle. Extremely unprofessional, and personally discriminatory to my needs as a customer. Spent an hour there, plus drove an hour each way to get there.

  David VanDyke
6 years ago
A small dealership, but lots of variety in stock. Kind of typical in the way they deal with customers (writing lots of numbers on the offer sheet, conveniently "forgetting" your trade details, and not always wanting to give a clear answer), but they were honest and honored my discount in the end. If you can stay patient with the dealer games, a great deal can be had. They were even willing to take my lease on trade, where some other local dealerships were unwilling to. All in all, I'm glad I went here to purchase my vehicle, because I got a much better deal than I was offered elsewhere.

  Cam G
4 years ago
They have helped me with paint, car issues from the warranty and I special ordered a new Jeep. They are always polite, but lose one star on the service side because an oil change should not take an hour and half. Period. Joel is an excellent salesperson and you can't go wrong with him, no funny business and he will make you feel important while going through the ordering and buying process.

  gloria squires
2 years ago
Coming from someone who worked for this company for a long time. Avoid this place at all cost.1. Service Department is horrible. Cars would break down within a hour or less of customers picking them up2. Sales Manager/Owner treats his employees like garbage. Not only degrades them but also doesn t allow them to take there days off, makes them all work open till close everyday. except for him and Wes Morrison.3. Finance Manager is a thief and they know it and laugh about it.Believe me!! Saving a little bit of money buying a car or having a repair here isn t worth it!!! Take it from someone who left this company because they couldn t handle the way they did business!! STAY AWAY!!

  Karen Dooley
3 years ago
Sadly I have to say that I was not pleased with procedures during and immediately after the purchase of our second vehicle with Par K. First experience 5 star plus! Second not so much. After signing the contract of sale, handing over the monies for the purchase and just as the plates were being placed on the newly purchased vehicle , oops forgot to tell us only 1 key/ fob for this Renegade. When we inquired why not disclosed at the test drive, the signing and even at the presentation of the vehicle no good response was offered. We could order one at our cost. Well of coarse a second set of key/ fob was requested. Only a fob was available to us and so we opted at that time for that. At our cost! Unbelievable ! It only gets worse from here, we set off with our shiny vehicle to land at home an hour and a half away to notice that the rear tires were not matching, in fact were weather checked and even splitting. Upon the discovery we sent word to the salesman who referred us to the service dept who refers to the tires as fine and those splits are nothing. What??!! We speak with local shop in our area who recommends we request dealer to reconsider the inspection of these tires as satisfactory. Upon speaking with Tom, manager I was told it s a damn used car, what did you expect . After chatter back and forth regarding our dissatisfaction and more importantly our concerns for safety I was again spoken to in an unprofessional manner and subsequently hung up after 3 requests to confirm the speakers name . We bore the cost of replacement to matching tires as per manufacturers recommendations, as well as replacing lugnuts that were also deemed in part to be potentially faulty due to their condition. I again requested just reimbursement for the cost we bore to make the vehicle sound and safe I was rejected - reason being we did not return with the vehicle on its splitting tires for them to review and determine if the status was unsafe. What??? They inspected this vehicle prior to our taking ownership............ it s too bad. I enjoyed our first experience with this dealership just under a year ago , this is how you treat the returning customers. Sad

  Trish
4 years ago
I ve have had one issue after another to the point where I need to forewarn future customers now. I purchased a Jeep from Rick at Par-K in August 2018. We made a deal with floor mats and 2 years of oil changes. Off the bat, we were skeptical to purchase the vehicle because we noticed it was rigged with extra trailer breaks. We were afraid the previous owner pushed the limit of the vehicle and added extra wear to the vehicle s engine. The salesman and his manager assured us that the vehicle only towed a small boat. We purchased the vehicle later that week with this understanding. Shortly afterwards we learned that the jeep had been towing an RV that was riding the threshold or slightly exceeding the towing limit of the vehicle. We confronted our salesman and his manager. The manager refused to apologize to my husband for this lie. In case this wasn t enough...it took 3 months to get our floor mats after they were given to someone else the first time and they were ordered incorrectly the second time. And the cherry on top? Rather than 2 years of oil changes, we received TWO oil changes. The disrespect from the sales team at this dealership is unreal. I do have to end this with one positive note. The service team is really great. They are professional, courteous, and do great work. Oil changes are done within 20-25 minutes with tire rotation and they do a great job. I would return to this dealership for service, but not to purchase another vehicle.

  Janey Sweet
2 years ago
Having looked all last week at area dealerships in Syracuse, Cortland and Ithaca and unsuccessful finding my elderly Dad a new Jeep Grand Cherokee we found Judy at Par-K Jeep in Fulton, NY. By far the most exceptional service from a car dealership my father has ever experienced the last 60 years. A special thank you to Judy!!!! Your ability to answer all of my father's questions one right after the other, was exceptional. You definitely know your jeeps!!! The easiest car purchase we have ever had. !Speacial

  K
4 months ago
Didn t take long for an oil change & tire rotation.

  Cory D
4 years ago
Vehicle was leased as a previous demo unit- was delivered with warped rusted rotors (i did the whole deal over the phone) and a damaged emblem (as well as some other superficial scratches etc) and without a fresh service.was took 2 weeks to get a saturday appt to get this resolved, where I waited 1.5 hours AFTER my scheduled appointment to be taken in. I was not offered a loaner or other consideration. 4 hours after I arrived, my vehicle was "completed" with new rotors and pads, but another damaged rear emblem installed, now with adhesive visible around it. The guy that installed it tried to tell me that it's better than it was, and I should not let little things like this bother me.expressed displeasure to sales associate and all they could offer is to mail me another emblem, I guess for me to pay someone else to install or something.I have purchased nearly 20 cars at different retail establishments in my life for myself and loved ones and this was by far the most disappointing experience that I've had with a dealership anywhere.

  Jon Curry
5 years ago
Very satisfied! Came in simply to look at a car and maybe test-drive, and Gloria made sure she was able to get me to the price point I wanted to be at, made my circumstance work, and made the process go smoothly and quick! Couldn't have asked for a better sales rep! Go see her!

  Cassondra Miller
3 years ago
My entire experience with this dealership was AWFUL! I called days in advance to look at a certain vehicle, when I got there they had no clue were the keys were to come find out they had it in the service department getting a light fixed, they had no clue what was going on in there own dealership. I drove an hour to come look at this vehicle and was told I might not be able to test drive it. They were able to pop the old light back in and let me test drive the vehicle but it only got worse from there. There were multiple noises the car was making and I expressed them to Gloria, for instance the engine made a loud humming and vibrations while stopped at light or stop signs while idoling. When I brought the issues to her she attempted to tell me it was completely normal mind you I grew up at a car dealership I know what is normal and what is not. She basically told us they weren t willing to fix the vehicle or come down on the price. Gloria is super unprofessional,rude, and has an attitude. Definitely do not recommend dealing with her at all it was a waste of time and money to drive an hour to deal with this type unprofessionalism!

  Haley Armstrong
6 years ago
Had such a great buying experience with Gloria! She was incredibly helpful and just made the whole process so fun and easy. I would highly recommend anyone looking for a great deal on a Jeep check them out!!

  J Clark
3 years ago
I'd give them 0 stars if it would let me. My wife and I had an appointment to look at vehicles and i got a call the day before to tell me that they were going to be closed the next day and opening back up on Monday. I asked the guy when they knew they were going to be closed and he said earlier that day. I asked him it took that long to let customers know about this who had appointments? He asked who i had an appointment with and I told him it didn't matter cause they lost a sale. Horrible customer service.

  Herb Smithson
5 years ago
I can tell you pretty fair place to buy a vehicle. Sales people are very down to earth .Very fair place for trade a little better than I thought. We couldn't be happier. A THANK YOU TO RICK AND PARK FAMILY.Also want to give a thumbs up to the guys in the garage.Excellent customer care.No hassle and a great attitude. Thank you to all the staff.

  Stefan Bojko
4 months ago
They diagnosed the problem and fixed it. Will b

  Ginger Lyons
4 years ago
For being a Jeep dealership you would think they could properly diagnose a problem with a Jeep. But instead gave the run around and told me it was something else. I had to go to another place to have the problem fixed right. When confronted about this they were unapologetic about the whole situation.And they were confronted about it from the other mechanic and myself. My suggestion would be to get a second opinion and also have VIN numbers checked since they will not let you know if any of their vehicles were in an accident .

  Richard Hall
4 years ago
I myself have worked for the dealership a few years ago now. It's a great place to do business with. The staff and salespeople are friendly, and they will go out of their way to help you find, or get what you're looking for. You just can't go wrong while there. You will be glad that you stopped by.

  Ashley Pinkster Cashman
5 years ago
I went to Par-K to test drive my dream vehicle (Jeep Wrangler Sahara) There was literally no pressure to buy a vehicle (unlike my last purchase from a different dealership and now I'm stuck with a vehicle I don't love) They even counseled me about my financial situation with trading in my other vehicle. These people didn't care about scamming me or forcing me into anything. They legitimatly cared about me as a human being and not a dollar bill. I didn't purchase a Jeep today from Par-K but I will be when my finances are more in place. Thank you Par-K!!! Best dealership hands down, 100% recommend!