Fredonia Ford, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adrian Peterson
3 weeks ago
Top notch! I worked with Rusty (sales), Darwin (finance), and Scott (sales) to purchase a 2022 Bronco Raptor. They were super straight forward, no games, and even threw in a free car wash for my wife's vehicle while we were wrapping things up.Thanks again!

  Lisa W
a month ago
This was truly the most fun and easiest experience I have ever had leading a vehicle! The crew is very willing to work with the customer to insure you are leaving with the best fit of a vehicle! Definitely will be back

  J C
a week ago
Very easy transaction of buying a vehicle. Found what I was looking for on the internet, made a call to them and made the deal with few pictures of my trade. It took longer doing the paperwork than doing the deal. Less than 24 hours later I was driving my new vehicle. Chad, Rusty and Darwin were great to deal with.

  Cynthia Welling
a month ago
Last week I noticed my inspection was long overdue! I went straight to Fredonia Ford to try for an appointment as soon as possible. They took my car right in and I was done and out in no time.Excellent customer service!!

  Brian Yeager
2 months ago
I've always had a positive experience at Fredonia Ford, and I have recommended them to friends and family. Keep up the great job, and thanks for making my new vehicle purchase as easy and painless as possible. A huge pat on the back for Darwin for going the extra mile!!

  JJ Z
5 months ago
I have purchased a few trucks over the years. I can honestly say my experience at Fredonia Ford was by far the best I have ever had. My salesman Jason was direct and to the point, he listened to what I wanted. The other gentleman followed suit and did not try to hide anything. The dealership is filled with a bunch of people who are not trying to get over on you, but still make a living. They are fair.I was in and out quickly with a true test drive, not a designated route like most dealerships make you do. To top it off, they even fed me lunch as we worked the financials!!! I can t say any dealership has even done that one.Well done gentleman, you for sure have a returning customer for my next truck. I left with a smile.Josh

  Scott Lovley
2 months ago
You have a drive in system in place and you don t use it. I have there twice in January for service and had to walk around for the service dept. you spent a lot is money for a system that you don t use. Niagara Ford does not have this problem. Your owner wants my service for my next truck. I most definitely will need to think on that

  Alexander Ewald
a month ago
I am 6 hrs away and found the perfect truck for me online. I contacted Fredonia and Scott helped me with photos and answering all my questions. The entire team at Fredonia were fantastic and super helpful.

  Taylor Stanley
3 weeks ago
My fiance and I worked with Scott due to a very unfortunate total loss situation. He listened to what we wanted, what concerns we had and worked with us for 3 days to find the right fit. Everyone at Fredonia Ford was beyond accommodating from the second we walked in.

  John Falkner
3 months ago
Bought new tires for my car. Staff was friendly and did a great job. I stopped at Dunn tire before but ford was cheaper and got me the correct tires for my car. Thanks for the great service

  Vicki Higbee-Seiberg
a month ago
The Sales dept was spot on! Very easy to work with, fully aware of what I wanted and did not want, very happy with the buying experience The service department on the other hand is very sub par they got my car right in when I suddenly had an issue with my car, which was great. But, overall they had my car for 21 days, had a part overnighted and never heard from them again for 14 days, when I got updates on the part that was ordered, was delayed from one warehouse due to weather, then part # got changed and then coming from an entirely different warehouse in another part of the country, delayed again because of weather there. But not once did they call me to give me updates on any of this, it was not until my husband stopped in 2 full days after i was told the part was in by this 3rd party, and he told them it will be done by the end of that day it was but the problem is still not resolved . I had asked for a loaner car twice and was told we don t have any I m not sure how you can honestly not communicate with customers what is happening with their vehicles that they just purchased from your dealership and expect them to come back Because I will not.I have since taken my car to a different dealership, who miraculously had a line of loaner cars on their lot for service customers, but they found the problem after some very detailed notes of what was done and not done from Fredonia Ford, and it was fixed!!!! no more problem.

  Randal Sowrey
6 months ago
Highly Recommend! Tyler Sack was great to work with and really went above and beyond to secure my desired truck and ensure top quality. He is very personable and I enjoyed working with him. He kept me well informed along the way about timing and next steps. His communication and drive to find what was right for me exceeded my expectations. It was a pleasure working with him and I would highly recommend him.

  William Rickard
2 months ago
I took my 2010 Ford flex to Fredonia. Ford had some weird electrical issues. They've found out what the problem was and fixed. They promptly got me right in within a day of making the appointment I was on my way. Thanks again

  Linda Kozel
6 months ago
Staff are friendly, efficient and knowledgeable. The building is clean and comfortable. My only issue was the cost of the work and parts for two front brakes and learning my vehicle needs new tires. I believe the service personnel do the best they can to keep vehicles safe for customers and meet requirements for inspection. I m satisfied except for the cost involved when I wasn t expecting major problems.

  Tom Abbott
5 months ago
Chad , Randy & Bill are awesome! This is the 4 new truck so far this year # 5 on order.

  Jayson Burnett
2 months ago
It was a nightmare. Problem after problem, unnecessary parts were used on my vehicle along with services I said I did not want. Truck came back in worse condition then what I brought it in. Every appointment I had there was a new problem along with unnecessary appointments where nothing was done, but still billed for. The bill just kept getting hire and hire with unnecessary work and the quotes kept changing. If I could give zero stars I would. Will never do business here again.

  Mark Walden
a year ago
Would love to just say that they were lovely Dealer easy to work with called me back instantly. If I missed their call or they missed my call service department amazing one out there pick my truck up they were doing the brakes. They stayed after hours to finish it to make it all be good for me there s a really all-around great dealership I would recommend to anyone to go to.

  Vanessa Volk
4 months ago
Appointment was at 8:30 and contacted at 9:30 it was done. Dropped vehicle off the night before. Oil change and routine maintenance. Courteous & prompt service.

  O.T. the Traveler
5 months ago
I dropped my truck off and they had it for 3 weeks and never figured out the issue. Stating "you should probably find a real mechanic" I have an after market tuner on my truck, I gave them all of the codes and that didn't help.despite this, I was charged nearly $400. The positive is now will I have a real mechanic for all of my Fords.

  Mary Alice Carey
5 months ago
Excellent service. Everyone was courteous, efficient and competent. The actual work was done correctly as well. You really can't ask for more than that. I will be a returning customer I'm sure.

  Brad Malin
3 weeks ago
Salesperson Scott was so friendly he treated me just like family. The best experience I ever had in buying a vehicle!

  Trina West
6 months ago
Very disappointed. I brought my vehicle in for a recall and to have my front headlight looked at. I knew the headlight issue could possibly cost me $1600 but they had my vehicle for over 4 hours and charged me $140 to just confirm that indeed my headlight was out and that the cost to fix it would be $1600. I definitely feel taken advantage of and should have been told that it would be $140 to tell me my light needed to be replaced.

  Howard Ross
4 months ago
Mis diagnosed problem with transmission, wasted $ on part not needed.Had the problem fixed at a transmission shop , who are reputable, and not just part changers.Will not ever go back for any service.

  Eric Thompson
7 months ago
Everyone was super friendly and I got right in for my appointment time. The service on my vehicle was completed at the promised time and the repairs were perfect. My 2009 Ford Focus is driving better than it has in years. Thank you!

  Erich Brucker
4 months ago
Chris in services was upfront and genuine about what was needed and what wasn t with my vehicle s condition, everything was fixed at a fair price and my car s totally restored! An honest guy who knows what he s doing.

  Judy Sprague
5 months ago
I was met at Service with very friendly employees. They knew my needs and checked to see if I d be waiting. I left and saw them putting my vehicle into the garage area for work to begin

  Andrew Pagano
5 months ago
Good work. Labor estimates are really out of control. Took 5 days to get a part. Unsure if I'll go back.

  shawn white
4 weeks ago
What a wonderful experience! Will definitely come back again! Scott was the best!

  Linda Douglas
6 months ago
I switched to Fredonia Ford from my previous dealer/service and have been happy with Fredonia Ford. Appointments are easy to make at times that work with my schedule. Customer service has been excellent.

  keffer Smitt
4 months ago
Squeezed me in for an oil change and rotate, last minute. Didn't expect that was going to happen, so that made my day. Super nice to deal with. Thanks