Cazenovia Equipment Company, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cj Underwood
2 weeks ago
Bought a used zero turn here. Mike was awesome to work with. He got the machine transferred in from another store, got it serviced and ready to go and personally delivered it to my house. Great guy & great company. Will recommend friends here & will definitely do more business here in the future. 10/10 would recommend.

  T J
11 months ago
Go see Jacob! We were able to upgrade a tractor, implements, and two zero-turns this spring. The pricing was better than any other manufacturer and the availability was almost instant! Really great team in Lafayette, keep up the good work! Thanks for all the new toys!

  diver7510
7 months ago
The service people and the counter people were very friendly and very cordial. I paid a lot of money for my John Deere 155 lawn tractor repair cost three times more than I paid for it but I was happy that I would basically take home a brand new lawnmower. So long story short, I rolled my tractor off the back of my truck, I hope all pop the hood to see what repair they had done clean on the outside I left up on the hood and to my surprise the hood went flying onto my lawn because it was broken the plastic hinges all the hardware was broken. It was not broken when I dropped it off. But beyond that I can live with the hood being broken because it will stay on while I m mowing my grass. but how was unpleasantly surprised to find out I did not find any new wiring harnesses that they said they replaced because mice chewed my wires. Everything looked originally dirty. My oil filter was still dirty. They were supposed to give it a spring tuneup. I m not really impressed with what they charge me for over $1000 .

  Ed L
9 months ago
Two years ago, I traded in my 8 year old x300 and got a very fair deal on a new x570 (separate review). This spring, I experienced an issue where the mower would run for 10-12 minutes, and then cut out, getting worse each time. Took it into Lafayette store for service. Turned out to be a very tough fix, taking a couple tries. But Logan (Service) and Josh (store manager) stayed on it and even gave me a loaner (delivered on a Friday after store hours, which was amazing!!) until the problem was resolved. Really appreciate their effort and commitment. I recommend them highly for both sales and service!!!

  Locutus
8 months ago
Recently while ordering low cost Stihl parts this dealership insisted on charging me shipping fees. The shipping fees were actually double to triple the cost of the parts. Basically, the dealer is adding a gratuity to bill. The actual shipping fee for the part based on weight should be around a first class stamp (around fifty cents).Recently went to Runnings and they don't charge shipping / freight for Stihl parts.In response to the owner, I went back to order more parts and I was told by the salesman that there was no option available other than paying a shipping fee. I was not able to order parts to be included in a regularly scheduled shipment from Stihl and avoid paying a shipping fee. I stand by my gratuity comment above as justified and accurate.

  Timothy J Forman
a year ago
Bought a 584 with a few attachments. Jacob(hope I got your name right) helped me out. Smooth. Fast forward 7 hours of tractor use. Rear tire falls off. Call over at 2 on a Friday. Get Jacob on the phone. Sent a few pictures. He said more than once "that's not supposed to happen". Came over same day Friday at 5:30 with the 450 to take it back to the shop and arranged to drop off mower until it was fixed. Stuff happens. It's what happens after the fact. Couldn't be more satisfied. Th

  Melinda Feeney
2 years ago
This dealership in Lafayette NY goes above and beyond to help you out. I bought my big lawn tractor from them, bought my snowblower from them, have everything serviced by them and they do a great job! Unfortately I really hit a root and bent my blade and another small part and Josh helped me to get my tractor in and fixed as fast as possible. They are great to deal with and today Josh did everything he could so I could get by tractor back to mow before my grass got too long!

  Al Robertson
4 years ago
This is an excellent company to do business with.I purchased a mower and had issues during the warranty period that needed repairs. The service department was very accommodating, polite and professional. They explained what was being done on the repairs and also what the cause was. The service manager followed up after repairs and monitored the situation. It was determined the issue could not be fully resolved due to available repair methods to the affected components.Cazenovia Equipment management was notified and took prompt steps to remedy the situation to my full and complete satisfaction.I would highly recommend Cazenovia Equipment, they care about their customers and stand behind their products.

  John Steele
4 years ago
Like Cazenovia equipment but not so happy with John Deere. For starts getting parts takes longer than what it should take. Deere should be able to get parts to customers much faster than they do.Also how the parts are listed seems random at times and much time and effort was required to even find the proper part with increased chances for mistakes . Which happened on my last order. The wrong part was ordered... It took over 20 minutes just to find the parts in their data base. Deere really needs to do a better job when putting kits together.Even more concerning is how Deere sell parts. In my last visit I needed a loader handle grip but in order to get this $25.00 part I would be forced to also buy several not needed parts that were arbitrarily put in a kit to make it easier on J D. A total cost for the kit over $ 220.00 because Deere forced me to but a full kit.

  michael fancett
2 years ago
I just would like to say how great they were in helping me solve the problem with a snowblower that I bought from someone else and needed a part for it they went out of their way to locate both parts and got me going again great service and very friendly

  Tish Evans
2 years ago
More inventory here than at other similar shops, and a truckload arrived while we were there yesterday. Some toys and Deere clothing for all ages as well. Always good parts department staff.

  Douglas Dewey
2 years ago
Great place to get John deere serviced and parts. Parts came in and got my tractor fixed and back to me in a timely manner...great work and no complaints..will definitely keep going back for future services

  Tom Swart
a year ago
The sales department was helpful with discussing which trimmer would be best for me even though they are sold by the parts counter.

  Mary Fox
5 years ago
Small, but friendly place. Parts me service get the job done well and the sales team is great. Love the tractor I got and my sales guy was so nice. Thanks for everything!

  Josh Fox
4 years ago
Bought my used 2025R form Adam in 2015. He was really friendly, helpful and knowledgeable. Pricing was better than I could find anywhere. Thank you!

  Clarence McNair
4 years ago
If you need parts,advise or think you'd like to check out the new small tractors these people will take good care of you...they got the parts that I needed to keep my old John Deere tractor going and without trying low rating it or suggesting I get something new....I really liked that about them..very helpful..my go to place for parts..

  Jonathon Bishop
4 years ago
Jason is very honest and upfront. I did buy from a more nearby jd dealer but the Lafayette location was great to deal with

  Rory Bennett
5 years ago
A huge shout out to Doug @ the Cazenovia location! What a great guy , he helped me out with my tractor with minutes to spare at the end of the day,, thanks so much for being there for your customer's. :)

  Carson Bush
a year ago
Evetone one was great helped me get the parts i needed was at LaFayette location PS this is Cathy Bush

  Mick Thorpe
2 years ago
Jacob was very helpful in getting us into a machine that was a good fit and in our price range.

  Catherine Mroszczyk
4 years ago
We have done business with them before and they are wonderful. I wasn't there this time. I wish Google would stop bothering me when I haven't been to a place

  Paul Rush
3 years ago
Planning on coming down and shopping riding mower. I would suggest going on Facebook ad page you just posted. Got some nasty stuff on there you should be aware of. Thanks

  William Joseph
2 years ago
Very helpful! They located a deck belt for my Gravely 5665 50" mower deck for me!

  Trevor Griffin
5 years ago
I work for Clay Coleman and Doug in parts is always helpful with lawn mower issues.

  Michael Humphrey
3 years ago
Always great service, knoweldagbe staff who are always willing to take the time to make sure everything is perfect!

  julie sherman
4 years ago
Very reasonable prices on John deere accessories like shirts and hats. First stop for new hats

  Joe S.
5 years ago
They had parts on hand that I needed. Pleasant customer service experience.

  Amir Findling
3 years ago
Covid-19 or not, they are open for curbside business. Very courteous and efficient despite the conditions.

  Jim Beadling
5 years ago
Honest and reasonable-been buying there for years-no hype-great, service!

  Jo
5 years ago
Doug in parts exceeded my expectations, always the right part the first time!