North Coast Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Vince
3 years ago
The guys at North Coast Service Center go above and beyond! I took my car in to get my wheel bearing replaced on my Subaru Forester. Jamie discovered one of my rear coil springs had snapped. Before even telling me, they went ahead and called Subaru and found out that the springs were under a safety recall and that they would replace them for free. North Coast could have just suggested repairing it themselves without even suspecting a recall or checking with Subaru, but they went the extra mile to look further into the issue and saved me a good amount of money. That is what you call honest, intelligent and thorough service that inspires trust. Thank you, Jamie and North Coast! You guys are top notch!Services: Steering & suspension repair, Brakes

  Ken Armstrong
5 months ago
I m so happy I found this honest, fair and dependable service center! They do GREAT, timely work and don t try and sell you something you don t need. In fact, there were some things I thought I needed done and they told me they weren t necessary. James is awesome and extraordinarily knowledgeable. They will continue to get my business and referrals.Services: General repairs & maintenance, Vehicle Inspection, Brakes, Vehicle safety inspection

  James Graves
a year ago
I was in Rochester, NY over the Weekend for my son s hockey tournament. On Saturday morning, as I was pulling into the ice rinks parking lot, I noticed a very loud noise. It almost sounded like my muffler was dragging on the cement. I was completely stunned, as I drive a 2021 Cadillac Escalade, which only has 39,000 miles on it. I turned off my engine, and typed in Google, What s the closest auto body shop to me? A place called, North Coast Service Center in Fairport, NY came up, as it was only 3 miles away from the rink. I called North Coast Service Center in a panic, as I live in NJ, and was worried about getting my son and I home on Sunday. A guy named Steve in service answered my call. I informed him of what I was experiencing, and he said that because it s Saturday morning, they have a full day of customers, BUT, please bring your vehicle in, so we can at least find out what the issue is. I drove my car to their shop, where James the manager of North Coast greeted me with a warm and friendly smile. James and his mechanics, Steve & Chuck took a look at my car and said, wow, this is a very rare problem you have. We re not sure we can even get the parts from Cadillac? James, the manager took it upon himself to call Cadillac to see if they had the parts. Cadillac said they did not have the parts, but did have them at an offsite warehouse. James literally drove to this warehouse two times to locate the necessary parts to get my car fixed. Additionally, Steve & Chuck we re supposed to be done with work at 11:00am on Saturday, and ended up staying until 6:30pm to complete my job! I can honestly tell you that North Coast Service Center came through for me, as I was in a real bind. Not only did they get the job done, but you could tell their pride was on the line, as they legitimately love what they re doing. If anyone in the Rochester area is having car issues, I would strongly recommend North Coast Service Center. They were truly amazing!!Service: Engine repair

  laura burgess
3 years ago
This by far is the only place I will bring my car to be serviced!! I had something wrong with my car and brought it to another service repair center and they told me it was my transmission. Needless to say, I couldn t drive my car off their lot. I had called Northcoast and spoke to Jamie and he got me right in. I had to get my car towed there. After 5 minutes they figured out that it was NOT the transmission as the last place stated and in fact was a easy repair! James was so pleasant to work with. He doesn t give you the run around or over charge you, like most other places I have been to try and do. They are honest, have amazing customer service and do amazing work! They gained a life long customer!

  Michelle Leone
2 years ago
My father recently stopped by North Coast Service Center to see about getting an appointment to have a scratch down the side of his vehicle repaired. Much to his surprise James came out, looked at the vehicle and did the repair right on the spot. The kindness that was shown to my father by James is truly appreciated. Instead of potentially trying to take advantage of an elderly person, James did the opposite and treated him with respect and kindness. The car looks fantastic and we cannot thank him enough. I highly recommend them and I know we have now found a repair shop where we will be treated fairly and receive great service.Again, a huge thank you to James!

  Seanna Wilczak
2 years ago
I had a terrifying drive on the Thruway yesterday. Coming from East of Syracuse to Pittsford for a doctors appointment. The roads were dry. Yet about ten miles into my drive in heavy traffic my front tires were making the most horrific sound. There was no shaking of the vehicle. When I went to leave from my appointment, the issue was even worse. I connected Google Maps to find me the closest, highest rated service shop. 5 Stars does not even come close to the professionalism of the crew. I think that 10 to 20 stars would be more accurate. They took care of a distraught old woman who was not a local customer with grace and kindness. I grew up helping my father working on our vehicles. So if I take it to a shop, I expect the same attention to detail.This vehicle was not mine. It's a 2011 Jeep Liberty. This vehicle was just inspected by my, now former dealership. A Jeep Dealership. The front wheels were not put back on properly, they were not wire brushed to make sure that the tires would be seated correctly after the inspection. I am incredibly grateful to EVERYONE here who fixed this issue. They probably saved my life. Thank you. Thank you so much for fixing the problem.~ C. Giroux

  Josiah Crouse
3 years ago
I was in a pinch with getting my winter tires on for my Corolla, due to me going out of town that weekend. When I called North Coast & I explained my situation they wanted to get me in right away like I was absolutely blown away because usually it s a 3-4 hour wait with these other service centers, but I didn t have to wait that at all it was way quicker than I expected. They made an exception for me & that s true service. I really felt like they put me the customer as number one priority & you cannot beat that. Thank you North Coast!Service: Tires

  Jeff Stubbe
3 years ago
I had my vehicle serviced there and they exceeded my expectations. They did an excellent job in an extremely timely fashion and at a fair price. I had an appointment at 3:00. They took my keys at exactly 3:00 as they promised. Not only did they repair my vehicle they went beyond to do some little extras that made them stand out. These things I did not mention to them but they did it anyways.I usually don't write reviews because I have extremely high standards which are often hard to meet or unrealistic, but these guys are worth the effort as I am extremely pleased. They have earned my business as they will be working on all my vehicles from here on out. I wouldn't hesitate to recommend them to my family and friends. Just a class act and in this business that's hard to find.Service: Engine repair

  Dave B
3 years ago
The rumors are all true: a Service Center that is honest friendly and affordable with zero BS. They went way beyond my expectations when I brought my Audi A4 in for service. They explained what was needed and gave me options. Truly a knowledgeable and professional team. Communication was excellent. My car drives perfectly now. Highly recommended. Thank you!!!

  Sarah Greive
3 years ago
North Coast knows their way around cars. All of my vehicle maintenance is done by them. Always top quality work. Ethical and professional; I know when they work on my car I am not being jerked around, or pushed towards work I don't really need. It's nice to have a trustworthy place to take my car to for repairs. Love these guys!

  James Stanistreet
2 years ago
An hour from home, my wife heard a loud noise coming from under her car. Called shops nearby and all were booked 2-3 days out. Even though their shop was full, the manager at North Coast asked us to bring it in so he could personally evaluate the problem and let us know whether or not it was safe to drive. Within 10 minutes he had his mechanic fix a loose part that was creating the noise. A HUGE thanks to North Coast Service Center, I HIGHLY recommend them for the quick, professional, honest service!Service: General repairs & maintenance

  Gerry Fish
2 years ago
James and the guys at North Coast were great to work with. I took my truck in to have the back-up camera fixed and they also fixed my trailer wiring plug! James didn't just tell me what was wrong or how I could fix it, he grabbed the tools and spent the time to do it himself and make sure it was working! That's the kind of extra effort that will keep me coming back!Service: General repairs & maintenance

  Bob S
3 years ago
These guys are the best. Brought my vehicle in for an oil change and it was making a noise when I stepped on the brake. Figured I was in for a big bill because I told them it needed new brakes. They inspected my brakes and found a clip out of place. A few bucks for a new clip and I'm back in business. They could have soaked me for an entire brake job. Honest, fast and professional. From now on my vehicle comes to North Coast Service for all maintenance and repairs.Services: Brakes, Oil change

  Chasie Poo B
2 years ago
I would give 0 stars if I could. The whole process was a nightmare. Buying the car here, then fixing the car, I have never seen a more poorly run car dealer, and that is saying something. They put a new engine in my vehicle, multiple loose bolts, didn t attach 2 different sensors, lied and said I needed a cat. converter and at the end of it started swearing and the owner told me he wants to fight me because of returning a loaner vehicle back without filling the tank which was an honest mistake I would have gladly paid for. the worst most unprofessional business I have ever walked into. DO NOT EVER GO HERE.

  Aaron Brechko
3 years ago
Excellent shop! My A/C didn t work and a different shop wanted to charge $$$ s to replace the compressor. North Coast did a more thorough check and found it was a different and less expensive repair. Saved me money, plus got me in within 24 hours. Very honest and clear about what needs to be fixed and provides options to fit a repair budget. They are now my go-to shop!

  Andrew Rendsland
3 years ago
I highly recommend North Coast for any maintenance or inspection needs you have. James is awesome to work with and he has been so transparent and generous throughout my multiple trips to his dealership. The pricing is reasonable and the service you receive is exceptional. What an addition to the Fairport area!Services: Tires, General repairs & maintenance, BrakesServices: Tires, General repairs & maintenance, Brakes

  Scott Werner
3 years ago
This is my go to for any repairs that need to be done the technician is fantastic(one of the best driveability techs around), pricing is always fair, and the customer service is top notch!!!!! Great Family full of honesty weather your buying a vehicle or getting repairs done. I've had both of my trucks and my cars repaired by them and all the work has been great, very clean and tidy facility.Services: Air & cabin filter replacement, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Brakes, A/C installation & repair, Oil change

  Isabella Gilner
3 years ago
I took my car in to get detailed and they did a great job! There were a lot of small scratches around my door handle and most of them are gone. Before I came here I had gone to another dealership to have it "detailed" and they didn't even try to get scratches out for me. I'm so grateful they took the time to actual detail it for me here. I plan on taking my car back to get rust proofed before winter.Service: Auto detailing

  Steve R.
2 years ago
The proprietor, who I did not recognize as such, thinking him perhaps a mechanic, was working at the counter, on the phone, and in the office. During the time I was there I got to hear how he treated multiple vendors and multiple customers, both on the phone and in person, during what I was surprised to later learn was a very professionally stressing time due to the actions of an unscrupulous individual (my assessment of the person, not his). I talked with him about various major repairs where he had a large assortment of demonstration parts to help explain. I hesitated to mention that because it was such an incredibly useful differentiator over any other garage I've seen that I almost felt like I should keep it a trade secret or something. So in this way I not only understood the repair, I understood he had a wealth of practical experience and knew what he was talking about. I know cars, but I don't let that out. It was clear to me that this is an honest person who does right to earn your business. When I need my BMW serviced, I plan to come here again.

  Ray Cruz
3 years ago
I purchased my 2014 Jeep Wrangler from James. I highly recommend making your next purchase from this dealership. Customer service is second to none. They made sure I didn t leave satisfied. They truly make you feel at home.Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim

  Casey Keefe
2 years ago
I will not let anyone but North Coast touch my vehicles. James and his staff are fantastic. Not only can they fix anything, they will give you options on how to proceed depending on your budget, etc. As weird as it sounds, I actually look forward to having to bring my vehicles in. Thank you James and team!Services: Tires, General repairs & maintenance, Engine repair, BrakesServices: Tires, General repairs & maintenance, Engine repair, Brakes

  Tom Benson
3 years ago
I took my 15 year old Honda Pilot to North Coast Service Center to replace the transmission seal. They sourced quality QEM parts and fixed my leak at a fraction of the price quoted by a transmission shop. My regular mechanic could not even do the work. When I need service, I know where to go!Service: TransmissionService: Transmission

  Rob Vulaj
3 years ago
I brought my car here to fix a suspension problem. The car was under warranty and they processed everything for me very smooth and easy transaction. Very professional and timely service. The car has been running perfectly since. I will be back for future inspections and repairs! A+++Service: Steering & suspension repairService: Steering & suspension repair

  Mike Morgante
3 years ago
My first time going here and I ll definitely be back. Had to have my brakes fixed, oil changed and winter tires put on and they were the cheapest by far of all the places I called. Work was done quickly and they even went above and beyond and checked all my fluids.Services: Tires, General repairs & maintenance, Wheel alignment, Brakes, Oil changeServices: Tires, General repairs & maintenance, Wheel alignment, Brakes, Oil change

  Christine Williamson
2 years ago
James and Brian took excellent care of us. They got us in right away, listened attentively to the problem and.went through the brake system thoroughly going the extra mile grinding the sliders to eliminate a sceeching noise. Very professional and friendly. Bonus: The bill was completely reasonable when they had every opportunity to gouge an uninformed customer. Great expertise. OlllllllO : )Services: Tires, General repairs & maintenance, Brakes

  Trey Clower
3 years ago
Great new shop in Fairport! Family owned! Got an oil change and they did a full check on my truck. Pricing was better than I have found at other shops. Really nice waiting room. Will be returning for future maintenance and repairs. Great job guys!Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Oil change

  Kyle Homer
3 years ago
Called same day and got an appointment within the hour. Very professional and friendly. The waiting area is very modern and a great place to relax while you wait for your car. Even made the payment process easier by letting me pay with my phone when the car was done. Highly recommend.Service: Oil changeService: Oil change

  Joe Maloof
a year ago
This place is top notch in my book, they got me in for a complete brake job on my daughters car and keep the price down. I was on a tight schedule and they did there magic and got the job done. this place will get our business for sure.

  Matthew Anger
3 years ago
Bought several cars from North Coast and I m so excited to be able to have them service our cars too. First few experiences with the service department have been awesome!Service: General repairs & maintenanceService: General repairs & maintenance

  odiemagee
2 years ago
Amazing service, these guys are extremely helpful, very knowledgeable about what might have been the problem with my car got to the root of the causes & fixed them !Highly recommend 10/10 definitely have a return customer !Service: General repairs & maintenance