NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nataly Lopez
7 months ago
My friend and I went to this location since he really needed a piece for his Scion TC. David, one of the employees who we recognized from another auto part store was working there. David was extremely helpful and very nice. Great customer service!

  G V
a year ago
I've gone to this business for more years than I care to remember. Easily 10+ years. The service team is knowledgeable and they work diligently to help every single time. And the parts have been consistently reliable.

  lou Quintanilla
2 years ago
Worst auto parts i ever been to, waited an hour almost for a part that i ordered 2 days ago, person who works there had no idea know what she was doing and was unable to find the part , the other people who work there were treating me very rude because i didnt have a receipt... but were able to find the part number through their transaction history because i already paid for it. i canceled the order and demanded refund for the amount of time it took to just find a part that i ordered . Received No apologies from any employee, i will never going back there again.

  Sara Rashwan
7 months ago
How can someone deny a small service because of the way I look! Very dissatisfied and disappointed won t ever be coming in here again. Dont remember the white mans name but it starts with a M!

  Matt Benincasa
a year ago
Purchased 6 quarts of Castrol oil on August 22nd for 12.99 a quart. 10 days later it's on line for 6.89 . Called the store and was told that's the way it is . Also no one responded to my online question . No credit or adjustment was offered. This is very poor customer service.

  Tim Doris
2 years ago
I shopped here a few days ago. Nice store with fair prices. Matt and Anthony explained what I needed to know about the battery warranty policy and were very helpful.

  bts bangtonboys
7 months ago
they're very racist and i did not appreciate their service as they were being very hostile toward me

  Mike Lopez
2 years ago
I usually use napa store for most of my need to have immediately car parts. Order online pick up in half hr. But not this store ordered on a tuesday got email same day that my order is ready, showed up on Wednesday and didnt have my items ready. Told me they will have them in a few hrs from another store, I show back up and yet still no items that I ordered. Now I have to take another half hr trip to get what I paid for. I can't complain about employees that tried to help me, but the incompetence of a few messed it up. A shame the yonkers store had its roof collapse.

  Nusrath Kaleel
7 months ago
Did not like the attitude of the worker and treated me differently and negatively than others.

  Cesar Hernandez
2 years ago
Napa has always taken good care of their customers. Be it buying or returning any car part the staff in this specific location always go above and beyond to ensure a good experience.

  Tanny Leo
5 years ago
Not impressed with this location. Friday, Jan 11, 2019 was my very 1st time in this store. I purchased a canister for my Honda CRV, got to my mechanic and it was a used product. I go to return it and they didn't give a damn that it was used. A guy stated " well just return it". The attitude was unbelievable and my absolute last time I will walk into this location.

  Anil Nand
4 years ago
Worst customer service ever ! I bought a NAPA battery from them about a year and a half ago. The battery started giving me problems. So I took it back to a the same NAPA store I purchased it from in Elmsford NY. The guy tells me that I have to call NAPA Corporate in order to exchange it. At this point I am annoyed and ask him to prorate it, which he tells me he cannot do. I decided to take my business elsewhere. Autozone was so much better and super helpful with my battery. Thank you Autozone!!!

  kadeeja !
7 months ago
A white man refusing to give service bc of my skin color. Unbelievable

  Eric Velazquez
5 years ago
Needed a specific engine oil for my car. The clerk was very helpful and friendly. Also needed a bulb for my headlight. He showed me how i should replace it. Thanks NAPA!

 
7 months ago
the man looked at me with disgust and told me to get out of the store.

  Michael Teitelbaum
2 years ago
Good service, sometimes long check out lines because they're helping so much. AAA discount! They help you make sure you get the right stuff.

  Gregory Lee
4 years ago
Good parts selection but the store is old and poorly lit. I stood on line for almost 10 minutes without being helped. Some employees just stand there and pretend to be busy.

  philippe gabulon
5 years ago
Nice selection of oil,accessories, light bulbs.Located in Elmsford, Westchester, New York the shop is nicely located close to gas stations and you can even have your dunkin donuts across the main road.Easy parking behind the shop. Lots of replacement parts, wipers, light bulbs , oil but also all you need to washand wax your car.It is a simple affair, rather easy to navigate, open every day.Overall no thrills but useful car maintenance shop.

  Lanre Oshisami
a year ago
First time shopping at Napa Auto parts store and I was helped real fast. Shop at Napa shoppers and you won't be disappointed.

  Tony Wisniewski
7 years ago
This is my preferred auto parts store in the region. They have a good selection of direct replacement parts as well as some customization items. Prices are good too, staff is always helpful.

  Yves Henry
a year ago
Horrible service... everytime u call, they put u on hold without u saying a word. Take forever and constantly forgot they put u on hold

  Ramy
6 years ago
Been my usual go-to spot for car parts since I was 16 years old. Keep coming back cause they always have what I need. The fact they have park parking in the rear and it's nearby me help too.

  samaa Rashwan
7 months ago
RUDE AND RACIST, the denied me service because of the way I Look!!!!!

  Bibisz13
2 years ago
Very nice place. Good quality parts at affordable prices, helpful and informative staff .

  I P
4 years ago
Helpful, knowledgeable staff. Have nice return policy, when sometimes I don't get to use a part.

  James Pintado
2 years ago
Highway robbery! Literally 100% markup on windshield wipers. Walmart had same exact kind fow wwwaaaaayyyyyy cheaper

  TJ xenos
6 years ago
They have plenty of stuff. Spent a day doing my brakes and they helped with parts and even took my old calipers back for a core deposit. Savings

  Tim Dugan
a year ago
Good place to get your auto parts and necessaries at fair prices.

  DeltafangEX
4 years ago
Great store, however, please take note of the updated hours - Google seems to be a little slow to update its listing.

  Jorge Velez
2 years ago
Great service I went at 7 pm and he went above and beyond to found that part