Tracey Road Equipment | Syracuse

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carmen Lalau
3 months ago
Jenny and the service team are always pulling through for our Company! I can't thank Jenny enough for her communication and urgency to get our trucks serviced.

  Ayar Nafi
5 months ago
Just take money not fixing my truck and 6k$ dollar after 55 miles back at the first problem don t lose money and don t coming here there no micanic

  Butch Baroody
7 months ago
I've been in the Transportation Industry for 15 years and have over 2,000,000 miles under my belt. I've driven everything from Kenworth to Peterbilt to Freightliner so needless to say I've been to a "Dealership" or "Two" over the Years. Dealerships are like Truck Driver's. They're only as good as they want to be. Tracey Road Truck Division exemplifies what a True dealership experience should be. Everyone from the people working the service desk to the techs turning the wrench Tracey Road Truck Division of Syracuse get 5 Stars in my book and will be sought after for repairs by this "Driver" if the need arises again!!

  Nathir Haji
11 months ago
Tony, the manager, in the service is incredible he really helped me out with the programming on my new CPC. Jenny was also amazing in keeping me updated. If you are ever in the area, please go to them! I guarantee you will not be disappointed.

  Carmen Kroll
8 months ago
Tracey Road Syracuse always takes great care of First Choice Transport. We buy trucks and parts, sell trucks and have our current trucks serviced at this location. Jenny in service, Samer in Sales and Mason in parts are always going above and beyond for us. Thank you all so much for everything you do for us!

  T. Wolf Home Improvements
a year ago
Was turned onto the Tracey Truck parts guys by Julian Hansen of the Minimizer fender company, as I was looking for a distributor of their products. Called and spoke to one of the online parts counter guys (John) and we had a discussion about the product, warranty, shipping and delivery options. He explained things about the products that I had no knowledge of, and cemented my thoughts regarding whom I was going to buy my parts from.John made it so I couldn't have had a better conversation, and experience. After our phone call, I went online as he suggested, placed my order, and before you knew it, the parts were on my doorstep.From my initial experience, these people are top notch ! I will use this company for my truck parts needs in the future.

  Bud Fisher
3 years ago
We just picked up our 2018 motorhome that had a problem with the DEF system. This was covered under warranty without question. The parts were not in stock but on a back order but the service writer Mark Poissant let us know that he was doing his best including checking with other dealers but to no avail but his best option was to order the parts for a down unit . I of course called several times since we had a trip planned. He was very supportive and the guys got it together as soon as parts were there. Thanks to Mark and the guys in the shop as well.

  Vakavaka Boomshakalakalaka
5 years ago
Greg the Manager is awesome. He was polite, helpful and patient with me. They did a wonderful job repairing my truck and they were extremly professional. They washed my truck and kept it in a safe location until our driver came to retrieve it. Aiken Legacy Logistics, LLC appreciates you.

  Litsey Turkish
7 months ago
U serous u make people wait until 10 of cotober 1 one small job people should make business with u

  Blittzzs Zee
2 years ago
After having issues at a popular Freightliner repair shop in PA with mutiple locations was recommended that Tracey Road Equipment was "THEE PLACE TO GO". An hour out while under load called ahead for a check engine light, they would not be able to get it in for repair but would plug into it for potential problems. I pulled in and service manager was literally waiting for me outside with computer in hand, WOW!AMAZING EXPERIENCE! Currently have my work horse in TRE Kirkwood, NY locacation, so far so good.

  Joel Allen
2 years ago
Gary Sprague is as dishonest as they come. He is the truest definition of a shady salesman. He will tell you anything he can, just to sell you a truck, true or not, right or wrong. Basically, just tells you whatever he thinks will sell a truck, that he actually knows nothing about. As long as Gary works there, I'll never buy anything there. A chain is only as strong as its weakest link... That's definitely shady Gary.

  May Yee
6 years ago
On 9/7/17 . We brought our truck to one of their dealers to fix an air leak on back side of the truck. After few days, repair was finished . We paid & left. 10 minutes after we left , air leak happened again; we drove back , they fixed again AND promised us everything is going to be fine. We trusted them & droved away. On middle of the highway everything was falling down . Highway trooper was able to help us, God was with us on that day , we are alive. So I called general manager: Toby Hann , He sent message to me , say: he's not going to do anything & tell me do not call him again . Bad reputation , I can't believe this is how they do their business , put driver's lives on the line to make money ? Sad . Once you paid & left, you're on your own , no warranty not for one day. Don't be a victim like us. Don't serve any star .

  Kostas F
6 years ago
Very Happy with the service ,Fast and professional , Accurate diagnostics ,The truck delivered at the time promised ..Mark, Rodney and Randy are the key people there. Ready to help at a moments notice.I will recommend this Company over anybody else.

  joseph legere
2 years ago
TRE is a 1st rate shop all the way. Not only is their shop huge with lots of bays, it's clean & organized, nice lounge/waiting area my tech's mechanical and customer service skills were both A+ these are the big boys they got the equipment, staff, & facilities to take on ANY job

  KEVIN AUD
2 years ago
Excellent Expeience!!!! A++++ All The Way!!!! Jenny Goes Above and Beyond to Ensure that you Receive Great Customer Service!! Always in Contact to let you know whats going on...

  Thomas Lanoce
4 years ago
Very pleasant place to do Business. Love the body shop. Repair my truck and on the road in a timely manner. Had DOT done. Thanks to everyone at tracey.

  Kenneth Johnson
3 years ago
The parts department is ok but a couple in there do not listen very well, I think i will discontinue buying my parts there and use another dealership.I give this company a 1 star for now for the head aches a few have given me, The day after i posted this review the the general manager called me and told me he would make some changes and he listened to my concernes, He seemed like a very nice guy , proffessional and Polite.He gave me his number incase i had any futer issues so I could call him in the futer.

  Darrain Loomis
4 years ago
You know once long ago Tracey was a very good dealer they have forgotten their roots on how they once tried to take care of the individual an now they take advantage of of customers that's is why I do very little business with them anymore I do order mostly online same quality lower price if you can weight a few days mostly I can to save myself money I know alot of people dont have that option but it's an awful shame people do that an if say something they get mad but why last time I knew this was a free country iam not saying bad just the truth anyways use yur own judgment I was a good customer for 20 years plus not anymore

  Rena Saya
7 years ago
Twice my husband brought a truck there for a air leak and twice they failed to fix. $1,800 later the air is still all out of the system within 10 mins of shutdown. Not coming here again!!!!!

  Vlad Z
a year ago
Great service. Accommodating and good communication in getting fixed what I needed done.

  Eric Happy
3 months ago
Very nice and polite

  Edwin Heath
6 years ago
The gps is wrong brings you to a road that's 15 minutes away from Tracey road equipment. Very unhappy with how it worked

  Ravi Kumar
3 years ago
Very very bad service..they took my money and time but never fixed the problem.

  DAVE SINGH
3 years ago
Very Bad Service they charged us for $676 for engine oil and driver takes the truck next finds out theirs NO engine oil in the truck .

  Timothy Niles
a year ago
It is a wonderful place to work atMy coworkers are nice

  Mike Ogle
3 years ago
Only delivered a wheel loader the guy that unloaded was friendly easy in easy out

  Robert Boldt
5 years ago
Went there for parts. Everything was ready to go. I paid and they helped carry items out to my vehicle.

  William Pearson
7 years ago
Very professional nice shop was in and out very quickly thanks

  Gregory Tiner
2 years ago
Took the truck right in. Nice people

  Andre Fraissinet
6 years ago
Ver nice very well organized got in and out quickly