M&K Truck and Auto Repair & Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gavin Kendig
3 weeks ago
They were able to help me in a pinch and get my car towed to a shop. Very professional and absolute great customer service. If I ever need a tow again I will definitely use them again.

  Shaggy Dog Lodge
6 months ago
I have been using this business for a few years and had been very happy with the work they have done. Recently the owner seems distracted and is not getting parts ordered or calling when parts are in. But I have still always had faith in their work. My business van was in recently for a variety of work including a sensor being replaced. When I picked it up the check engine was on before I returned home. By the next day, my DEF light was on and my diesel engine was entering countdown mode.I still thought that this was unrelated to the work they did until I talk to Mercedes. Unfortunately when it comes to a Mercedes sprinter van M&K does not know what they re doing. They were supposed to do some sort of reset or reprogramming after installing a new sensor and that is why my van is entering count down mode. They did not do this. The next issue was they were supposed to get my ever warm system running which is an auxiliary heating system that uses less fuel than the main motor. When I talked to him initially about it he said it was an ignition problem and just had to be cleaned. Next thing I know they had drained and pulled the water tank from my van but did not tell me they did that. I found out when I went to top off the tank. They reconnected the waterlines incorrectly and lost one of the washers to the waterline. I reconnected everything and went to fill the tank not realizing there was a missing washer and the back end of my van was showered before I could turn the water off. That is where all my electronics are located. I called them to discuss these issues and let s just say he does not like to be doubted in his work. He was screaming at me through the phone and would not allow me to ask the questions that I needed to ask. It is the first time I ve seen this side of him, needless to say for various reasons I will not be back. Since I called him and tried to talk to him I also noticed that now I have a coolant leak in the back of my van because they were not careful when they put the water tank back in, they cracked the line. I can t get into the Syracuse dealer for a week, and once they have it it could be up to a month before I get it back. My van is my income.Normally I would send an email to a company I have a problem with, but I was not able to find one.Update: I received my check back with an apology from the owner. It was greatly appreciated. After I get the work done to correct the issues I will be paying them for the part of the work that was done correctly. I increased my rating due to the apology and I really had enjoyed doing business here. They had always gone above and beyond until this incident. It is ok to have limits, you just need to realize what they are.

  Fluffy Devil
5 months ago
Im very happy with the service I have received at this garage. I've taken my vehicles here several times and will continue to do so. Waiting for the work can take longer than expected, but I think thats due to being good at what they do, and the workload reflects that.

  Stephanie Gates
4 months ago
New to the area and needed a brake light fixed. They were able to get me in next day and fixed it immediately. Super friendly. Would highly recommend

  Gary Shatraw
9 months ago
I needed an inspection for my motorcycle and stopped in to make an appointment. They asked if I had time right then and sent a tech out. 15 minutes later I was heading out with a fresh inspection. Shop has alot of commercial work but found time for me. Clean shop and waiting room. Very happy with the service.

  Frank Evans
6 days ago
Great place Nice friendly people always willing to help other!

  Jason Batista
a year ago
Garrett and crew took care of me. After a couple months and about a $1000 trying to get my ck engine light off, I was finally ready for inspection. M and K got me in a timely manner. Cone to find out my license plate light was out so I wouldn't pass. Got me in quickly to fix my light but on my way back there my ck engine light came back on. I showed up so distraught and ready to snap and Garrett was super nice and knowledgeable and assured me I brought the car to the right place. I was weary when I left thinking I would get the call that they can't inspect the car because the Evap codes and you need another smoke test. Got the call next day that it was inspected and ready for pickup. He took extra time out of his day and drove my car around that night to clear the code. I can't express my gratitude enough and will recommend everyone I can to go there. Its very rare nowadays to find a car shop run with honesty and actual care for the customer. Glad I found them, don't hesitate to take your vehicle there and thanks again guys!!!!!! I would rather drive the extra 20 minutes from watertown to have peace of mindService: Vehicle safety inspection

  Magi Of Thoth
a year ago
Awesome Customer service, handled my emergencies on more than one occasion quick and reliably. Usually when I drop my car off for work at a garage I'm anxious, not with these guys in the shop.

  Amandalynn Stephenson
4 months ago
They did a great job fixing my car.

  Skip starr
9 months ago
I have to say the are great. Pulled my bike in and before I got off they were walking out to do my inspection.

  Nik B.
4 years ago
Had an issue with our daughters car air conditioning. Tried to you tube recharge myself, but didn't fix the problem. Knew I was in need of help. Called and they got me in same day, drained/recharged the AC, (also didn't fix it) then diagnosed that the radiator fan wasn't working. Parts ordered, arrived next morning, fixed in an hour. The dealership at our daughters college town wanted $250 just to look at it, MK fixed it parts included for just a little more than that! Definitely recommend, thanks to all at MK!

  AngelaEatsMusic
5 years ago
I took my vehicle there to find out why the CHECK ENGINE light was on, so I could get the car inspected (pass). Paid over $230 for a new secondary air injection part. The CHECK ENGINE light came back on during the drive cycle. So, I took it back and the light was reset and I was told to try again. That time I drove the car with an OBD and it still only passed 2 monitors before the light came back on. Took it back again and wasn't offered a re-check on my vehicle that day.Took it to a family member, and was told a hose was disconnected and the part didnt even need to be replaced! A new gas cap, connected hose and engine bracket adjusted: fixed at a cost of less than $20.I gave 2 stars as I've usually had good service in the past, but paying for a part that didn't need to be replaced AND being sent away to try again, twice? Very upsetting. Especially since I'm now out over $230.

  TUNN TruckingLLC (TUNNTruckingLLC)
a year ago
Great truck repair shop, good crew and leadership. Heavy truck maintenance and repairs done a few times. They always go the extra mile for you.

  Samantha Fritz
7 years ago
They have always done my work when I lived there! Wonderful service and great people! Miss taking my truck there. Prices are also great. Jim and Tina will always take care of you.

  Patrick Youngs
11 months ago
Great place get your car fix . Owner and staff great and very professional

  Darcey Wood
10 months ago
Owner is so kind. Vehicle was done at time predicted. Also helped with an emergency flat tire

  tim morgan
2 years ago
Excellent place to get your vehicle repaired, friendly staff and great customer service. Best prices around

  Nicholas Drouse
2 years ago
Amazing service and helped fix all my vehicle needs. Honest, and worth making an appointment.

  Jodi Mulligan
7 months ago
Honest skilled mechanics. Great service

  Erica Lamoreaux
4 years ago
These guys are always reasonable, friendly and get the work done on my family's vehicles quickly and well.

  Timothy Morgan
2 years ago
Great place to have your vehicle repairs done, very friendly staff.

  Jen Barbot
a year ago
Seriously honest and knowledgeable car care! Will not go anywhere else.

  Rayne Farrell
3 years ago
A very honest and trustworthy place to take your vehicle. Highly recommended

  Robert Marsden
a year ago
Nice friendly people work there and answer all of your questions and concerns.

  Sara Strader
2 years ago
Amazing people, amazing service, honest mechanics do exist!!Services: Steering & suspension repair, General repairs & maintenance, Brakes, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Brakes, Oil change

  Robin Simpson
3 years ago
Friendly,Honest family owned business. Very reasonable!Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance

  Jason Farrington
7 months ago
Outstanding people to work with

  Kim Nicol
3 years ago
Very friendly knows his stuff.

  Bradley Sharpe
a year ago
Great place good people

  Robert Callahan
5 years ago
Good service, hometown feel