Joe Basil Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Barczykowski
5 months ago
AWFUL!!! I wish I could give them ZERO stars!! My husband s 6 year old truck that he bought here new, transmission went. Joe Basil of course found corrosion on the transmission lines so the warranty was voided. Really how does a transmission go on a 6 year old vehicle?? It just passed inspection there too. The truck was towed to Joe Basil and it sat there for 8 (EIGHT) days before anyone even looked at it. My husband would call and just receive a text saying it was in line really ? Eight days?? They had no loaner vehicle available we were told there was a wait list for that too. I went there twice to ask about the vehicle. Once was early morning and there was about 6 service salesmen at their desks. No lie I walked in and out of the 6 men there 5 were stuffing their faces with doughnuts!! Let s just say none of them really needed to be eating any doughnuts. The man that waited on me was rather large. When I walked outside and peaked in the service garage I noticed workers standing around smoking cigarettes. Maybe this is why it took them 8 days to look at my husband s truck. They are too busy eating doughnuts and smoking cigarettes. Joe Basil must be paying a small fortune in health insurance for their UNHEALTHY employees. I m so happy I bought a Toyota. They get you in the same day, and given answers. I DO NOT RECOMMEND this dealership or service center!! Stay far away go somewhere else!!

  steven Herbeck
5 months ago
i took this lemon truck to them for a brake issue were the braked wouldnt stop the truck do to a service bullitin if the air pump failure to whick could have killed me and my grandchilfren ridding in the truck. they told me ill still have to come up with several hundreds of dollars to repair it . they put the faulty part in the truck and want us to pay . they robbed my brother on his truck after 3 weeks the egine went they made him waite over 3 months to fixe it. they should be shutdown they are dirty shady dealership. and know i am suing this company for endangering my life and refusing to fix there junk vehicleServices: Transmission, Electrical repair, Auto A/C recharge, Auto brake repair, Brakes, A/C installation & repair

  Diane Safarowicz
9 months ago
Was there with my Equinox Friday because I had a other tire split on me. 2nd one in about 2 months. Was told that day alot of Equinox's are having flat tires. Was told the last time I was there that they're having problems with the certain Michelin tires that are on the Equinox. The first time I was there I had new tires put on same brand and the new one split. Is anyone else having problems with these tires ?

  Tim Dyet
2 years ago
Some auto shops can be sketchy, especially some that are connected to the guy that sells you the car. So far I've found honest customer service and my vehicle hasn't shown any issues post services. It is a new car and the services I've received are connected to the vehicle purchase I did last summer. Though so far great efficient service!

  Carl Smith
a year ago
I went to basil for a oil change I didn't have a appointment but they took me anyway,I was done pretty quick. The service Representative was very knowledgeable and friendly. Very good job

  Keegan Phalen
a year ago
1+ hours for an oil change. Transit rd basil service center called me stating my first oil change was free and I made an appointment for 1pm. They took my truck at 12:45 and I m still sitting in the waiting room at 2pm. This is why I go to Valvoline bc I don t have time to sit for 90 minutes for a simple oil changeService: Oil changeService: Oil change

  kaysha matthews
4 years ago
The experience I had today was very inconsiderate and unprofessional. I arrived to see a used jeep liberty at 5pm after making my appointment at 1130 am with custiner service rep Alisha, only to be greeted by Sales man Cory with an awkward smirk on his face only to say "yeah we just sold that jeep a few hours ago". "Didn't someone call you?" I told him I received no call at all which was odd because Alisha had been in communication with me so frequently the past week�or so. I was really upset that I rushed there from work with my children. Took 45mins to get there in the traffic from the westside of buffalo just to be brushed off. No one bothered to call me in Hope's to stick me with some quick sale to boost their sales goals for the month. I guess everything is just numbers and sales to the Basil company. Very disappointing and frustrating experience to say the least. But the worst part was getting an email at 8:38 pm from the same customer service representative Alisha asking me how did I like the jeep, with photos of the jeep and if there was anything she could do for me. Like seriously? There is zero communication and consideration skills at this establishment.

  Patricia White
7 months ago
Fast, friendly and Great Customer Service. Definitely recommend.

  Patrick Ranney
4 years ago
I have Drone Mobile on a vehicle and I see when the engines on, doors are open, Alarm is armed and vehicle voltage on the battery. Everything they said contradicted what I saw. Especially after two conversations on the second day of the second time in 2 weeks they had the truck. They told me they don't know what's wrong with it multiple times. magically an hour later on my 3rd call of the fourth day it's all set, when the vehicle was armed the night before and never touched again. Keep in mind this was the second week I had to bring it back to them. They had it for 2 days the week before. I'm not a mechanic but I have the engine code reader from Harbor Freight. The $12 device told me what was wrong with the vehicle. It took them 2 weeks, two separate trips for them to figure it out. And what my Harbor Freight vehicle reader told me was exactly what was wrong with the vehicle. NOTHING MAKES ME MORE UPSET THEN BEING LIED TOO.

  Robert James, Jr.
a year ago
I'm not a fan of this place, but my father insisted on having his car serviced here. Waiting room is very nice, but the service is kinda slow.

  John Maczka
2 years ago
Service was really good & quick.In for oil change, inspection & tire rotation.Out within an HR.Impressed with the speed & service & gree car wash.

  Patrick Mulhern
2 years ago
I called in regards to replacing an under warranty battery that was purchased at Basil. I spoke with a service member and the guy was rude as well as didn't listen to what I was saying. I'll never go there again.

  Sean Beu
a year ago
The guy who I had helping me was awesome but the manager there undermined my intelligence and give me a low value on my car I would not recommend going there with that manager on duty he said to give me 7,000 for my car even though my car is worth $10,000 from multiple dealerships

  Norman Tolsma
a year ago
Excellent service and service tech was very courteous thank you very much would recommend to friends and family

  Howard Korman
a year ago
Very curtious. Always very helpful and great place to take your vehicle in for any kind of maintenance.

  Brayton Meyer
a year ago
Excellent service; took care of what needed doing on short notice and did it well.

  Lena Patterson
2 years ago
the service attendant was cordial and was patient in attending to my questions besides knowing I had come in for a yearly inspection purpose...additional services were presented that were unknown to me.

  Diane Domogala
3 years ago
Safe & clean business. Explained services and wait was not long.Received a car wash coupon to use at my convenience.

  Barb Walters
a year ago
great,friendly people, very clean,my vehicle was ready when they said it would be!

  Astonoshine Home-Services
a year ago
We take our trucks in for service. They have great service skills and do good work.

  Ronald Getlach
a year ago
Hard to find a new vehicle anywhere. Didn't have contact with anyone. Just looked around and didn't find anything that I was interested in.

  sonya khalid
2 weeks ago
Bought a new car

  Leo Rudny
a year ago
Good service ,in out ,under a hourOil change , Tire rotation

  Rich Pembrock
3 years ago
Tried to sell me a $160 rear differential oil change on my 34k miles front wheel drive 2018 equinox i said yes to see what they would do and the guy did come back and say it is not serviceable

  Cassandra Wiseman
3 years ago
I paid 78 dollars for a oil change is that right? This is not a place for women. The crook tried to up sell everything he could. I wont be back!

  Craig CZthecryptobum Zuchelkowski
2 years ago
Very Good . Nice customer service an the job was done just as fast as they said

  Joseph Summers
3 years ago
The wait was so long and the cost is way too much and having to pay for tire rotation is wrong. That should be part of the inspection or service.

  Andrea DreMama
3 years ago
It's always a long process but Ricardo and Colton were good to us!

  James Morrissey
2 years ago
Free oil change was great and a comp free car wash.

  Shelly Seel
3 years ago
Excellent deal in under 30 minutes! Highly recommend Andy!