Jim Murphy Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nathaniel Drollette
2 days ago
Chuck Fell was great, he has been very helpful not only with my purchase but also with My wife's purchase. Any concerns or questions were answered or looked into without hesitation. I would recommend him and Jim Murphy to anyone who asks.

  Stephanie Szymanski
6 months ago
As always, GREAT service. Usually always able to fit in emergency appointments and with cars that s just simply a must. Mike and Imran have always been more than accommodating and helpful to me and my paranoia always thinking my car will blow up. Thanks to everyone who helped sell me my Buick as well. Amazing dealership over all. They go above and beyond and even helped me get the number to GM rewards to help me fix problems I had with my account.

  J Hunt
2 years ago
If you ask 1,000 people to describe how, they imagination a car dealer to be like. You would probably get, the same stereotype description that you see on TV. A fast talking, gold tooth cap, slick combed back hair, outdated plaided suit wearing individual, with a gold chain sitting on top of his chest hairs. Even on the TV shows these people can't be trusted, they are always finding angles to rip you off. So I did my research and was totally prepared to go to war with the negotiations. Well it was pretty obvious that the car salesman (Peter) didn't watch the same TV shows I watched. Peter was totally different than I expected. He was genuinely friendly, and attentive to what my needs were. What impressed me the most was the fact he was very honest. Peter explained everything about the cars I was interested, including the details of the price summary. Peter wasn't pushy and he didn't sneak hidden charges on my bill. All this prep work I did to handle these guys, so far was a waste of my time. That is until Peter sent me to the finance guy (Nick). Now I'm ready to handle this guy, heck I figured I have to show Nick I wasn't playing no games. Well again, TV shows I watched was totally wrong about this guy as well. Nick was great, he showed all the options that was available to me. He explained how credit scores work to my son, since we are here for him anyways. He gave my son good advice on how to establish credit and how to get the right kind of credit. Nick just like Peter was nice, honest and wasn't pushy. I can say with no doubt, that my experience here was very good. I left completely satisfied with the vehicle purchase. Thanks Peter and Nick for all your help.

  Angela Robinson
3 months ago
First we had Brandon and he was as helpful as he could be with the test drive of 2 cars and a retest drive so husband could see. Had to come back with the gym family discount so we worked with Chuck. Chuck was great he went above. and beyond for us to make it as painless as possible and with my work schedule. He even stayed late to go through on star. Both these guys were amazing!

  Toni
2 months ago
My visit was a flat tire being serviced I had a stressed level of 4 only because I needed to be somewhere before 2pm. Not knowing or thinking to ask about your Courtesy ride until Brandon (associate) helped that took my worries down completely.So thanks for everything

  debra regan
3 weeks ago
My time spent there was a wonderful experience Philip is nice, considerate, and friendly. If ever, I need to purchase another vehicle, I will be back to see Phil because of his great service. Thank you.

  Ronald Gramza
3 weeks ago
No problem with oil change, however, I was under the impression that the fluids were to be checked and door hinges to be greased as common practice completed at other service stations. In this event, maybe, they were checked but were not filled, nor the door hinges lubricated. As the tires were rotated, the air was not checked for proper inflation. Looking forward to publishing my response.Thank youDr. Ronald Gramza

  Chris Manning
3 weeks ago
My experience with Jim murphy GMC. And my salesman chuck ,Was a great look into what buying a new Truck should be all about. He took his time with me. and there was no pressure sales at all. All my questions were explained to the tee. I would highly recommend This team to every one that wants to buy a new vehicle. Thanks Chuck Fell, And Jim murphy GMC. Buffalo NY, Looking now to buy a new Car. Thanks Chris M.

  Anthony Navarroli
2 months ago
Everyone from the Brendan Murphy and the service department member, Imran Syed, and staff were TOP NOTCH. They gave the best and most hassle free service I ve ever experienced. Well done. Thank you!

  jon tasca
4 months ago
Chuck Fell was a pleasure to work with. He showed me different vehicles, explained each vehicle in detail and discussed pricing options for each vehicle. Once I selected the GMC Terrain, Chuck took the time to show me how to operate all aspects of the Terrain. He answered all my questions and was courteous and respectful throughout the entire process. I will definitely recommend your dealership and Chuck Fell to my friends and family. I m a customer for life thanks to Chuck!

  Anthony DiRienzo
a month ago
Contacted Kevin Newkirk at Jim Murphy GMC. Kevin was not only personal and professional, but he knew job like no one I've dealt with before. From models to options to trade ins to financing to electronic set up, he knew it all. The next day, I called with a question and he was right there to help. Kevin is the kind of guy you want to deal with. Love my 2024 GMC Sierra SLT X-31.

  Jon Yerico
a year ago
Was a pleasure working with this dealership to purchase a used truck. Vehicles sold here are great quality, and worth a look. Brandon Alston took care of everything we needed and made the process straight forward and easy. Thank you!

  n alvut
5 months ago
I m so thankful for the service from this dealership. I bought a used car from here, and they have always provided the best care and comfort with services or issues that have come up. Irman has gone above and beyond to take any means necessary to provide the best possible service he can, and I cannot thank him enough! Highly recommend!!!

  Marissa Sims
5 months ago
Kevin Newkirk is the best I have been working with him since 2011. Which was my first car! He has always provided excellent customer service!!! My last two car purchases I have worked with other members of Jim Murphy & they have been great!!

  Catherine Maycock
a month ago
Kevin was quick to come to an agreement on a deal that worked for me and was very efficient with the paperwork. It was a pleasure buying my truck and Kevin made the transition of insurance and OnStar a breeze!

  Ophell Terrell
3 days ago
Any service was great I would love to buy another car from them again salesperson was great.

  Melissa Shields
5 months ago
Saturday November 11 2023 I had an oil change appointment at 11 am. I go sit in the wait room and the service manager the person you check in with in the service area comes to me and says I need to talk with you. I said ok I went into the service area where my Gmc 2022 vehicle was going to be serviced but ask was your vehicle in an accident? I said about a year ago someone backed into me and they replaced the driver left fender and headlight had to be replaced. The service manager continues to say we cant get your hood open? I said what? I have had it here previously for an oil change after it was fixed from the accident. Then this idiot who was going to do the oil change says I can take a crow bar to it! What? The manager says we can t get hood open the hood has shifted and there is a gap. You didn t have your truck fixed here so there s no warranty and you have to take it back where you got it fixed. So I left without the oil change and Monday after my job I live in Lakewood New York fyi I went to the place where I had the work done I told them what happened at the DEALERSHIP and they said try to open it guess what it opened and they said everything is fine! They open it two more times it opened fine.I was there for half hour! I said I had an oil change since the repairs and I had it detailed in October which was last month I said I don t understand!? I bought my truck there and this is my third maybe forth oil change. I don t think I want my vehicle to be serviced there anymore. Its not cheap it s 80 dollars I was going to use my rewards points plus my time with no oil change. Im disappointed. Im not sure how the hiring process but when someone says I can take a crowbar to it doesn t leave me with confidence about the services there in the garage.

  Shaquita Mccreary
5 months ago
I had the most amazing purchase experience with a salesmen by the name of Brandon Alston . Although the entire facility was knowledgeable and fair , Brandon had gone above and beyond the call of duty . I ve since referred 3 additional people to the Jim Murphy dealership . The service is prompt and exceptional . I m extremely happy with my purchase and I ve received compliments on my vehicle nearly everyday . Brandon knew my style and put me in a vehicle that fit my esthetic

  Gerald Brzoskowski
4 months ago
Service Manager, Michael Haberer, went above the call of duty. I had a paint issue and Mike contacted GM and it resulted in a positive outcome. I couldn't be more pleased with the repainting. Mike is a professional and deserves recognition .I have been going to Jim Murphy Buick for years, and I will continue.

  Meghan W
6 months ago
This by far has been the best and most stress-free experience I have ever had purchasing vehicles, all thanks to such an amazing salesmen Brandon Alston!Brandon goes above and beyond to get you exactly what you want and is very professional and throural with his work. He is straight forward, doesn't beat around the bush or tell you what you want to hear, he is very compassionate with his customers wants/needs and makes YOU the priority. I 110% recommend this gentleman to help you get into your next new vehicle! I have purchased not one.. but two! Vehicles from this dealership and I will forever be a Jim Murphy customer from here on out!This amazing team made me feel like I was apart of the family, right down to Cory (my apologies if the spelling is off) in finance/ accessories and Rodger the man!! I am so blessed to have had the opportunity to do business with them! Thank You Brandon for making my experience at Jim Murphy the best of the best!Brandon.. #LFG!!!

  Gale Wetzler
a month ago
What a great experience we had. Phillip Sigouin was awesome and we will definitely call him in the future.

  Vincent Consiglio
4 months ago
Phil was awesome helping us out with our new Acadia! Getting us a price that works perfectly within our budget.

  David Janak
a month ago
I came in for a recall fix I had an appointment dropped the car off and a half hour later I was called and told the part didn t come in yetYou would think I would have received a call to tell me this before I left my house

  CPM
8 months ago
Brought my 2021 Sierra for the first time for warranty work. The service advisor, Imran, was extremely polite, helpful, and communicative! Seemed very organized and a no nonsense type of place. They fixed what the dealership I bought my truck from told me was not fixable. I will be bringing my truck to Jim Murphy for service going forward. They fixed my truck quicker than anticipated too! Couldn t ask for a better experience. I appreciate the cleanliness from the tech as well. Thank you!

  henry harris
2 months ago
The staff is very helpful and polite.I am pleased with the service that I received.Overall the staff was very good .

  ThomasO
7 months ago
I had a 7am appt on 9/1/23 to get an oil change, tire rotation and NYS inspection. The service mgr asked if I would be waiting for it. I told him that my wife was here with her car and that we'd go out for breakfast and return afterwards. He promised to have it done when we returned, which he did. We were back in less than an hour and my vehicle was finished and waiting for us outside. I was impressed.

  Seibel Modern
7 months ago
Phil Sigouin is outstanding! Building a relationship with Jim Murphy customers is really important to Phil and it showed throughout the whole buying process. He knew the vehicles inside and out and answered every question that I had. I left there feeling more like a friend than a customer. Overall great experience!

  Tina Forsythe
7 months ago
Corey Cole was courteous, knowledgeable and upfront with me regarding my new vehicle purchase. I am very pleased with the service he provided and will be recommending friends and family to him in the future. Thank you for my beautiful vehicle!

  Melanie Rosier
5 months ago
I actually worked through Greg Sisti of Towne Chevrolet in North Collins. He was amazing, very knowledgeable, professional, and accommodating. I appreciate the relationship between your two businesses.

  Dawn Nye
5 months ago
Erin and Roger were very personable and made our experience of returning our previous lease and getting into our new one a worry free experience!