CARSTAR Northeast Collision Depew
4.9 (479)
3480 Transit Rd, Depew, NY 14043
(716) 656-0022
carstar.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
CARSTAR Northeast Collision Depew is an auto body shop located at 3480 Transit Rd, Depew, NY 14043. They offer a range of services including painting, body & trim repairs, electrical repairs, and steering & suspension repairs. The shop is wheelchair accessible and offers amenities such as mechanic services and restrooms. Appointments are recommended, and they accept debit cards for payment.
Services offered: Painting, Body & Trim, Electrical, Steering & Suspension Repair.
CARSTAR Northeast Collision Depew Reviews Summary
Pros
- The staff is professional, courteous, and keeps customers informed throughout the repair process.
- The quality of work is excellent, and vehicles are returned clean and shiny both inside and out.
- Customers appreciate the extra mile service, such as coordinating rentals and detailing vehicles.
Cons
- Occasional issues with the thoroughness of cleaning the vehicles before returning them to customers.
- One customer experienced issues with thin paint application leading to chipping.
Suggestion
Ensure consistent attention to detail in cleaning vehicles before returning them to customers. Consider improving paint application techniques to prevent future chipping.
Positive Words
Professional, courteous, informative, excellent, shiny, extra mile, quality, appreciate, exceptional, great.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Theo Smith
3 weeks ago
I took my car into Northeast Collision after striking a deer. Everyone there was absolutely wonderful!!! Brandi, who took care of me when I first arrived for the estimate was professional, courteous and just a nice person. During the entire process, I was kept up to date and informed of the progress. When I picked up my vehicle, it was perfect!! They even cleaned the entire inside ofMy car including the floor mats!What a great business with great employees!!! Everyone I came in contact with was very courteous and polite as well as extremely professional. I would highly recommend Northeast Collision if you need and kind of collision work or body repair.Tim SchaeferDepew, NY
Jenn
a month ago
We will absolutely use Northeast Collision again! Very happy with the work they did! The hubbies truck looked like new again! It was easy, fast, and great service! Well done!
Shawn Jordan
2 months ago
Dropped my car off after hitting a deer. They did excellent work on fixing the front end. I had some trim and grille painted/wrapped black and they managed to pull off everything and copy exactly how it was dropped off. Wouldn't hesitate to bring a vehicle back if work needs to be done.
Rosanne
a month ago
Very pleasant experience from start to finish following a parking lot accident. Did excellent work! And the car was returned clean and shiny both inside and out. I would not hesitate to use their services again if needed.
Thelma Czyrny
2 days ago
I arrived 20 minutes before my appoinment at 8am, they took me right away, and I was done before my appoinment time. That was very nice the lady help me sorry forgot her name she took my car right away she knows I have to go to work. I really appreciates her that I able to work on time. From now on whatever my car needs I definitely come back here or I think this my new place for any if my car issues.Thank you again ,Thelma C
Angie Jean
3 months ago
Hannah was great is helping me schedule my repairs and keeping me updated throughout the repair process. They even went the extra mile and sent my car to the tire shop next door to put my new tires on. Repairs look amazing and the process couldn t have been smoother. Would recommend to family & friends!
Frank Steckstor
8 months ago
I have used other collision shops in the past, and I will say this was by far the best experience. The staff was very courteous from the initial estimate, all the way through the process. Consistent phone and text updates, the quality of work was perfect and our car was returned fully detailed. Highly recommend.Services: Painting, Body & TrimServices: Painting, Body & Trim
Toby Twiss
a week ago
My truck was in a front end collision, nothing extreme but the bumper needed to be replaced and painted. I went over it with them and instead of replacing a damaged piece they painted over it, the paint is single stage and applied so thin it s been chipping like crazy since the fix.I wrote this after a year because my partner just got her car painted and they did such a bad job. We went back, they acknowledged the issues and schedule a time to make it right. We get the car back and they painted over the issues and wasted our time.Have some integrity and pride in what you re sending out of your shop.
Philip W
a month ago
The staff was very nice. Explained the process in a manner that could be understood. They did an AMAZING job on the repair. Didn't expect the full detail which was an extra bonus to show they cared. HIGHLY RECOMMEND TO ALL!
Thomas Carli
6 days ago
Had a real good experience having my car Repaired by CARSTAR. Everyone there 8ncluding Brandy was great. Kept me aware of everything. Car was repaired flawlessly.
Mel
4 months ago
This place is fantastic! Everyone I interacted with was very helpful.I took my car here to get it fixed after an accident. My car looks brand new again. They even cleaned the inside for me, it looks spotless!I would definitely recommend getting your car repaired here. The service was wonderful.
Brian Tippett
3 months ago
Excellent service to get my truck in and complete. They went above my expectations and answered all my questions. All issues that developed were addressed and communicated appropriately. The next time I allow my vehicle to have any issues, CARSTAR Northeast Collision Depew will be the first choice.
Ryan Derk
4 months ago
From the very first phone call, right up until the day that I walked out with my keys after the service/repairs were completed, my experience and quality of service was easy, seamless, and very efficient working with CARSTAR Northeast Collision! Their scheduling was extremely accomodating, and the shuttle service was awesome! Highly recommend to everyone and anyone considering or needing any sort of vehicle service or repair. It is very evident that the employees genuinely have the best interest of the customer(s) on mind.
Mike Lovelace
a month ago
The collision work they did was excellent, but what is even better was their communication. I knew everything that was going on every step of the way, and when there was a small delay in parts, I was notified in the communication they gave was the best I ve ever had in my entire life couldn t recommend this company more
Debra Ambrosoli
4 months ago
They did an excellent job on repairing my vehicle. It was done in a timely manner. The staff was great. I would definitely refer someone to them. Thanks to all for your service
Michael Cochrane
6 months ago
The staff was excellent. Tony took care of my claim. He explained all services to be done down to a T. Work performed was of the best workmanship I've seen in quite some time. The front desk associates took care of my rental return and all paperwork, they did a great job. I will highly recommend to friends and family.Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim
Jordan Burkdoll
5 months ago
I am so pleased with the work they completed on my car!! Completely exceeded my expectations. They were also so easy to work with and made a stressful process so smooth. I HIGHLY recommend them to anyone in need of a collision shop!Services: Painting, Body & TrimServices: Painting, Body & Trim
Edythe Kelsey Bartz
11 months ago
i crashed my husbands truck and wrecked the back bumper earlier this year. Carstar was struggling with technician staffing issues(what business isn t struggling to retain professionals right now i guess!), but my truck did eventually come back to me in great condition. they coordinated the rental and the supplemental claim with my insurance seamlessly. i did not speak with my insurance once after they took over. and they vacuumed it out meticulously before i picked it up!Services: Painting, Body & Trim
Paul Bolis
3 months ago
Made the experience quite enjoyable and painless Brandy was especially helpful her professional demeanor and keeping me informed every step of the repair work if I could give this place and Brandy six stars I would ! Thank you for the great customer service.
Robert Budniewski
7 months ago
Estimate was a breeze, setup date and time for appointment was great. I got the car back sooner than expected even after I added more touch-up work when I dropped it off. Great friendly people to work with. You get what you pay for! Kudos
Stephanie Martindale
2 weeks ago
Everyone was very polite, friendly & helpful. Only issue I had was that the part of my car that was worked on (the trunk) couldn t be opened when I arrived home so I needed to bring my car back in so that issue could be resolved
Samantha Ducette
6 months ago
They were nice quick and efficient. I didn't realize I had accidentally booked at the other location and they didn't even say anything just took me in. I didn't even realize till I got home that I went to the wrong place. They could have given me a lot of grief and maybe on a busier day it would have been different but they seemed fairly busy and still went above and beyond for me. I just went for an estimate but if I get my car fixed by them I will be sure to update on their work.
Arris Campbell
4 months ago
They do amazing work in a very timely manner. Plus I got a rental car delivered to me from right across the street. Highly recommend!
Jeanne Janicki
4 months ago
My car was involved in an accident and it was towed to CARSTAR Northeast Collision in Depew, NY. I want to thank the staff for their excellent customer service in keeping me apprised of the car s repairs and the technicians for doing my repairing in a timely manner. Thank-you.
Diane Whiddon
7 months ago
On a Saturday when CARSTAR closes at 12:00 PM, it stayed open longer while the staff got all the information ready for my insurance company, arranged my loaner car, ordered the parts needed and scheduled my appointment so I wouldn't have to worry about it over the weekend. My car was finished within the time frame they specified and was cleaned beautifully inside and out when I picked it up. Staff was efficient, courtesy and friendly! I definitely recommend CARSTAR!
Stacie Wier
4 months ago
Beautiful work to my vehicle. Would definitely recommend for quality and professional service! Flawless.
Jason Piechalak
2 months ago
Great job on the outside and damages. They even cleaned my interior, which they did without me asking. While that's minor it shows they went the extra step
Dominic Russo
a month ago
They did a great job on the collision repair. I felt that they could have done a better job of cleaning the car before I picked it up
Linda Bannochie
3 months ago
Outstanding service, kept me informed during the repair process, answered all my questions. Did a great repair job.
Christina Rinehart
8 months ago
My family has been long time clients of Northeast Collision. They treat you like you are their best client and they do exceptional work. My vehicles have come back almost better than new and the work is done right the first time. We don t use anyone else.Services: Steering & suspension repair, PaintingServices: Steering & suspension repair, Painting