ROYAL MOTOR COMPANY Chevrolet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin Laubacker
2 weeks ago
The mechanics really take time to check out your vehicles to make sure to get it right. Their new text to customer messaging system is fantastic and they are glad to show you the problem with photos. Thank you for ensuring that your customer is satisfied.

  Anderson
3 days ago
Great place, bought a Blazer from here and Justin was very helpful and pleasant to speak with.

  Lyndsie Collis
a year ago
I went in for an oil change and mentioned that a few days prior an engine light had started coming on intermittently (it would come on infrequently but not every time I started the car, and would sometimes come on but turn off while I was driving). The mechanic checked the light and it appeared to be an error in the sensor, not in the engine, so he reset it. I got my oil changed and my tires rotated, and when I went to drive away I noticed my braking was very erratic and my ABS was engaging. It was dangerous to drive the car and I was still in the parking lot, so I went back to the service counter and explained the situation. The service manager tried to accuse me of "not taking care of the engine light" (which I did take care of-- it had just started coming on right before my oil change, and I asked to have the mechanic check it, which he did and deemed to just need a sensor reset). I very calmly explained that this malfunction had nothing to do with the engine light that had been coming on-- this was a new issue and had something to do with my brakes. Furthermore, there was a new warning light that appeared with the breaking issue, and it was different from the light that had been coming on previously. The service manager still didn't believe me, so I got in my car and showed him how my breaks were no longer working. They took my car back into the shop, and they told me that apparently the mechanics had damaged something in my breaks when they rotated the tires. Didn't apologize, just had me wait another hour while they fixed it and charged me a few hundred dollars for the repair. I'll never go back to this shop.

  Jay Davis
a year ago
It makes me sad when a business chooses to not help the customer. It shows its ugly head more and more in garages that care more about worming a charge to the customer for doing absolutely nothing. Even the person helping me said what they did was "morally wrong". To be charged a 1/2 hrs. Labor for driving my vehicle in the garage, not lifting the truck, driving it back out in the parking lot and saying they did $70 + tax worth of work is just plain wrong. I paid there hostage fee to get my truck back and will NEVER go back. In my eyes I hope this place goes out of business. They have zero business ethics, and only cares about the bottom line. Shame on a business who's saying is " no hassle??? No razzle dazzle???"

  Matt B
a year ago
Long story short, went to get an inspection and oil change and their mechanics told me that I needed a new radiator and one of my brake calipers was seized up. I called their bluff and said no on replacing them as I am pretty sure they were just trying to get as much money from their customers as they can. Fast forward to today, almost 3 years later and 40k more miles and my radiator and brake caliper are still fine. In fact I've gone to multiple mechanics since then and questioned if those items were okay and they have all said they are fine. Also when I posted my review on the "royal auto group" page this dealer actually called me and tried to argue with me on my review. Instead of apologizing and trying to make things right they'd rather argue with their customers that call them out on their lies.

  Sherri Walrad
2 years ago
Ryan was trying to sell us a really nice truck, however the price kept going UP !! The first time was after the test drive and we told him we liked it, it went up by $3000. And then when we insisted on using our own bank the price went up ANOTHER $4000. !!! SOOOO we drove up to Tully and bought the same truck another year Newer and more extras for the original price that we were told!!!! Ryan is a VERY poor salesman.

  Randy Foster
a year ago
Terrible experience starting from purchasing the truck to the 4 issues in 6 months. Still have transmission issue that they can't find. Definitely won't be going back!

  Robert Green
2 years ago
Completed repairs that I request along with advising me of transmission leak and being able to also take care of it.Provided a complete detailed estimateAnd all the repairs were completed when promised.

  Thomas Chimera
a year ago
Friendly and caring staff. Took care of all my services and needs.

  O A
a year ago
Was recently there for an inspection, in and out. Always a positive experience when dealing with them, staff is always friendly.

  Mary Baker
a year ago
Needed warranty work done on my truck. Got right in on time and only took about an hour.

  Dean O
a year ago
Great body shop! Friendly staff, always a busy place. Atanda behind their work

  Scott Reynolds
a year ago
Sue and Scott are Great

  Ithaca Native
8 hours ago
I decided to post this review because I ve had poor service in the repair shop side of this dealership. I own a Subaru and wanted to take my business to a local businessman.The first time I brought my car in for a scheduled repair, I sat for over three hours before I inquired what was taking so long when I was told it would be under an hour- they then discovered that their technician forgot my appointment and my car had just been sitting there while I waited in the shop.The reason at the time was that the check in staff who takes your information and keys did not relay the information to the tech.Thankfully the service manager ( Tina) directed them to take my car in and after apologizing, she gave me a rental to use for the day. With her being so sincere in her apology for her staff, I accepted that sometimes people are not properly trained and don t communicate well.The next time I came over for an annual inspection, a leaky tire, and an issue with my hood closing. This visit went well- I was only there about 1.5 hr and my car passed the inspection just fine. The service staff quoted me $45 for a tire stem and $200 for a new hood latch. When I asked why I would have to replace a hood latch on a 2017 car with no accidents and no rust, the response was because the technician said it was bad I declined this service- but had brought in a letter from Subaru about the Computer Data Module -and after reading it, the service check in representative ( Taylor), made me an appt to come in the following Tuesday morning to have it replaced. She told me it would take all day, and asked if I wanted a rental and I said that I would. The day after my inspection , I went to Monroe where they replaced the tire stem for $21.00, - and sprayed the hood latch with WD40 free of charge. The two service technicians at Monroe were very kind to resolve these issues for $21.09 instead of $245 Royal quoted me.Still, Royal sent me a reminder of the Tuesday appointment by text and I decided I would keep it.I arrived for tge repair, but was soon told that my car would have to be diagnosed before a repair was done. I asked him ( Derrick) why I wasn t told that before by the service scheduler. His response was they don t know what that letter from Subaru is about and he told me they would look at my car.At that point I sat in the waiting room and Taylor came to ask me about the control data module. Minutes later, Derrick came in the waiting area to tell me that because you don't have a subscription to Star Link, he could not tell me if there was a problem- that I could sign up for a 3-yr subscription by contacting Subaru, otherwise my car had no problems . When I asked why this information was not provided to me before I scheduled with them to do the repair, Derricks response was to say they are new, and it s not a perfect world I told him that I found that instead of apologizing and properly training staff so mistakes were not as frequent, he became rude- he talked over me, cut me off whenever I tried to talk, told me I could talk all day long, it is what it is At that point I asked to speak with the manager, and was told that she was not working today. I asked for her business card, and for a copy of the paperwork. He then continued to finish his documentation before I got a copy of the service I was supposed to receive according to their scheduler.So is this worth my calling the absent service manager- I don t think so. I ve had three experiences with this group of people who lack customer service and training in the service department. I also don t need such inflated sales tactics to repair my car. Would I recommend the home of no razzle dazzle - no I would not, based on the service department incompetence and the rude behavior of Derrick who is hyper and full of excuses. 1 star may be too generous.