Eagle Towing & Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Campagna
4 months ago
Great service, Driver John was excellent. Awesome customer service and his driving/parking was on point! Would definitely use them again in the future for my towing needs!

  Michaela Grassi
3 weeks ago
They have towing signs in Klugos parking lot in oneonta, yet I spoke to someone on on-call about my car being towed and she stated they no longer do this area yet there s signs for towing are the only signs in the parking lot. It s considered false advertising, and I had to call around to find out who actually had my car since it was NOT eagle towing and then I got told it was a waste of the guys time? I m leaving a poor review monthly

  M jay
3 years ago
Chad rescued us late last night after hitting a deer . We were from out of town and had no contacts in the local area. He got us and our car safely to our destination. Both the driver and dispatcher were kind and helpful.Service: Car towingService: Car towing

  Nikki Scales
2 years ago
Its embarrassing to admit that I managed to get myself into this doozy, but this company deserves a huge THANK YOU! After calling SEVERAL local Schenectady places and not getting any help, I called Uhaul and they sent Eagle Towing. George was there pretty quickly considering how far he had to drive to assist me. He raised the back end of the Uhaul and swung it off the barrier with ease and was even nice enough to pull it out from under the gas bays for me. George was incredibly nice and professional. He saved my day for sure!Service: Special vehicle towing

  B B
9 months ago
Hate giving a bad review, but.......Eagle Towing do not use. SUV needed towing. Waited just under 5 hours! Only 30 minutes away? Just never showed up? Horrific!!! If it was winter and a minus 8 degrees below freezing here in the Catskill Mountains, this tow service would be recovering my frozen dead body!!!

  Shelly DeJesus
a year ago
Great driver. ! I am from out of state and this gentleman went above and beyond . Thanks so much for your kindness and professionalism

  Wesley and Martha Greene
7 months ago
The two brothers that helped us get on the road again after a flat tire on our 5th wheel we re great! They were very professional and caring. Thanks!!!Service: Tire changeService: Tire change

  Jessica Parker
9 months ago
My insurance company said Eagle Towing was coming to get my car today at 12:30 pm, they still hadn't showed at 1pm so I called dispatch to find out what was going on the woman said they had nothing from my insurance company. I then called my insurance company again and they put me on hold, when they came back onto the phone they said Eagle Towing would be picking up my car in two hours and asked if that was okay, I said of course, this means Eagle should have been here at 3pm. It is now 5:22pm and still no tow!!!

  Khadesha Maxim
2 years ago
3 times in the past 3 months I have called on Eagle towing to come and save me. I stay up at the top of a mountain and it seems that Mother Nature always has a plan for me. Once stuck in the mud, once stuck in the snow, and today in a ditch. Each time a different person has come, but every time they have gotten to me super fast, great customer service and super professional. Exceptional service from Dylan and Jonathan - cannot thank you enough Eagle! Keep being greatService: Car towing

  Kimberly M. Hogan-Morley
a year ago
I locked my keys in the trunk and AAA sent Eagle Towing. They arrived quickly and provided very pleasant, professional, helpful service way beyond any experience with towing companies I have used before. I recommend them highly.Service: Car lockoutsService: Car lockouts

  N Casimir
2 years ago
Eagle was super kind and professional when I interacted with them. My car died in a terrible spot on the highway and before I was even able to dig out my phone to call for help Ryan was passing by, saw me and offered to tow me back to their garage while I called AAA. Justin recognized the problem and was able to fix it super quickly! They had me back on the road and heading home very promptly, even though it was a Sunday night. I d highly recommend these guys!Service: Car towing

  C S Sports
2 years ago
My vehicle broke down 3 hours from home and 3 hours from my destination. Johnathan and his rollback were there in a short time, suggested a local service center and got my vehicle loaded and on the way promptly. Recommended if you like fast and courteous service.Service: Car towingService: Car towing

  Dawn Bowman
a year ago
Definately great company! They went above and beyond a normal towing company! The driver was willing to sit and wait while his wife went for parts. And when that didn't work, she drove our kids to the hotel since we couldn't all fit in the tow truck. Then ran my husband around for parts the next day.Highly reccomend!

  stephanie sassoon
2 years ago
Amazing service! We were contacted within minutes of calling AAA. Eagle s Justin arrived swiftly and helped us talk through our options for towing. He was incredibly knowledgeable, professional, patient, and kind. We couldn t have asked for a more perfect tow out of a very unfortunate situation. Justin went beyond the call of duty with heart.Service: Car towing

  Lona Pitts
2 years ago
Eagle Towing & Recovery did not disappoint. A tire blew on my fifth wheel RV requiring a tricky recovery in addition to a tire change. When Eagle s employee, Ryan, arrived he got to work creating a solution. Eagle has a hard-working, ingenious employee in Ryan, which saved my RV a great deal of damage. After the recovery process got rolling, another Eagle employee, Justin, who was obviously off duty, stopped to see if he could be of any help. It says a lot about Eagle Towing to have two employees who love their work like that. Thanks, Eagle Towing for having quality workers.

  Jesse Michael
3 years ago
Very grimey people. My car got towed there on a weekend. Supposedly nobody is there on the weekends to accept payment and release the car. They charged me over 100 extra dollars for "storage fees" even though I never wanted to leave the car there all weekend. I showed up Monday to pick up the car explaining how I never wanted storage in the first place and would have picked the car up on Saturday. I was charged almost 400 dollars for a 2 mile tow. Straight crooks these people are. I will never recommend them to anyone I know. On top of that neither of the people I dealt with there even had the decency to wear a mask when "helping" me. Very inconsiderate, money hungry people all around. If I could give them 0 stars I would

  Hawaiiantrixie
3 years ago
First I would like to say Thank you very much to the 2 employees that helped me personally. Shane and Craig were absolutely wonderful, completely professional and very friendly. I am not from the Cobleskill, ny area and my vehicle broke down and would not start right in the middle of the road, very very deep in the Catskill mountains. Shane drove by and saw that we needed help, and helped us with no hesitation. Got my car off the road and towed myself and my boyfriend to the nearest hotel. If he had not helped us, honestly I fear that we would have been in major trouble. Because of our lack of knowledge of the area, if we had gone any further or had not been helped, we could have very well been severely harm, As it was extremely cold 19 degrees and snowing very bad. The car wouldn't start so we would have had no heat and were under dressed for the winter weather.. Shane did not have to stop and help but he did. We can not thank you enough for your gesture. You saved us.The next day we called the office and the secretary was very accommodating and was completely reasonable with their charge to take us from Cobleskill, ny to Rome, ny which was over a hour and a half away. (75 miles) Which is how we met Craig. Thank you Craig for being professional, friendly and accommodating. Even asking us if we needed to stop on the way to get something to eat or drink as we had no car to get anywhere. Also waiting till our uber ride showed up from the garage we transported our car too.I personally want to thank everyone involved for getting us and my car to our destination safely. Much appreciated guys. Be blessed in your future endeavors.Services: Car towing, Long distance hauling

  Jennifer Cook
3 years ago
My driver was very professional and kind, quick response and went above and beyond to find a shop open late on a Friday to get my car repaired. He even waived the rapid response fee for me! Highly recommend these guys.

  Mark Decker
a year ago
I used Eagle today for a Big Job moving my Prevost Coach . Used two trucks to get this unit back to the road across a lawn .. I can tell you one hing .. Brian and Ollie know there business !! Great work guys !!Service: Special vehicle towingService: Special vehicle towing

  Michael Davis
3 years ago
I was in an accident, in shock at first. Driver could not coordinate with AAA auto club ,(I'm premier long time member) the driver's dispatch and the driver were very secretive, especially when I had AAA on the line and ready to talk to the driver. (I had AAA) on the line most of the time but much of the time on hold. The aggressive driver several times wanted to take the car to his shop to salvage it (keep it for parts or whatever they have working on their side instead of my repair center. Finally his attitude grew more aggressive/frustrated and after a LONG tine, he said I do not have time and said if you don't just pay me with a credit card that he would take the car to his shop. At least an hour plus with the driver on his phone with his dispatch and as nightfall came I ended up finding a credit card to pay his outrageous fee of 418$ for a 30 some mile tow. Also charged extra for "recovery" despite the car pulled with no resistance onto the flat bed in a yard. It's 4wd but he would not let me back it out. No alcohol or drugs I involved I don't recommend this company if you have any choice. Of course the driver wouldn't let me ride with theo car. Took me six hours to get home as a walked until I could reach someone for a ride. Nightmare. From other reviews, I can see that if the circumstances allow them to take advantage of you they will.

  Robert Smith
2 years ago
In Summit Lake NY My tire got shredded. Justin showed up in 15 minutes after I called AAA. I was at Mavis in Cobilskill within minutes for a tire replacement. And he was polite and we had a great conversation in the truck on the way to Mavis.. Thank you Eagle Towing, Bob Smith , Delanson NY. Oh and I got 2 updates that he was on his way texted to my cell phoneService: Special vehicle towing

  Denise Leinonen
6 years ago
Eagle towing came to get my car (through AAA) after the battery died (completely) - the tow truck driver was very kind and gave me the tip to go to Advance Auto Parts for a new battery instead of a repair shop because it would be much cheaper and faster. And it was! I am very appreciative of his advice!

  Anon
5 years ago
Got into an accident driving to work around 7 am. Got towed by these guys and then charged 700.00 dollars for a 21 minute tow... Couldn't get my insurance to tow it to my selected placed. They even didn't let me choose where I wanted my car dropped off! So they basically were holding my car until I paid for their overpriced bill for a 21 minute tow. I would not recommend these guys. They will steal from you.

  Eric Canestraro
a year ago
Tyrone was very professional / personable and took care into towing /securing vehicle to truck. Great to deal with. Would highly recommend.Service: Car towingService: Car towing

  Eric Freedman
3 years ago
The owner is a greedy, lying, cheat who will leave you high and dry for a quick buck from your insurance. Go through a different company so you don't waste your time with a criminal. The actual driver I dealt with was very nice and helpful. Unfortunately his boss is a complete scumbag .

  Sonya LaBombard
8 months ago
Eagle towing saved the day and my sanity. Driver was courteous professional and understanding.Services: Special vehicle towing, Car towing, Long distance haulingServices: Special vehicle towing, Car towing, Long distance hauling

  Woods Wanderer
4 years ago
Excellent roadside assistance. Fast, friendly and knowledgeable. A big thank you goes out to EJ. He was able to extract a rusted donut so I didn't have to be towed. You guys rock!

  Natalie H
2 years ago
John k. Went above and beyond for my father and towed him when his truck was stuck. This guy was patient ,compassionate, understanding and was there in a jiffy, this is a professional towing company that cares!Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing

  Christina Farley
a year ago
After waiting 4 hours for roadside assistance calling the company for 2 hours they finally answer save my insurance company which has my roadside assistance policy canceled it call them back and my insurance company said they cancel it cuz I didn't have equipment what a place to get your stuff delivered from when you break down I would not call them if I could give him zero Stars I would they're a bunch of low life scumbagsService: Car towing

  anthony byrnes
4 years ago
Make sure you get one of the head dispatchers it makes things a lot easier they take AAA however they won't always have gas on a rollback so make sure you have gas and if you need a jump start they can usually take care of it I guess if you have a complicated toe just let them know what's going on ahead of time and they'll get it done Make sure the driver gets told not just the dispatcher honestly I've had a lot of positive experiences with them but I had them forget some gas for me once That's why I'm drowning on lol