West Herr Toyota of Rochester Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  VENNILA
a year ago
The prices here are cheaper than the one in Batavia. We really enjoyed our visit here. Everyone was so friendly and resourceful. They were pushy about selling anything. The service was great and they called us multiple times to verify this is exactly what we need. I really appreciate the great service here today.

  Carrie C
8 months ago
Everyone is so nice and helpful at this dealership. Jordan Wallace is very down to earth and very professional. Every time I call him with questions he's been extremely helpful and answers all of my questions. One time I had come to the dealership he greeted me outside which was very kind of him. Great service and I couldn't be happier with my car!

  Robert O'Brien
8 months ago
I have bought and have had my Tacoma serviced at West Herr Toyota since 2017. Service staff are friendly and helpful. I had my Tacoma serviced today and Ryan (service technician) is excellent.

  Abisha Dowla
a year ago
I had a screw in my tire and they were able to get me in the same day and patch it up right before they closed. I appreciated their promptness and ability to get me in so quickly!

  Mike Wendt
5 months ago
Very helpful and got me out quickly

  Anne Dennis
2 years ago
Salesman Joe Wyse was very helpful to show what was available in my specific car requirements. He listened and gave helpful advise to make the car research a positive experience. I would recommend both him and the dealership.

  Todd Czebatol
2 years ago
Took my truck in for a recall, oil change and driveline fluid exchange. There was some initial confusion about pricing. I spoke with Tim the service manager and he listened to my concerns and honored the pricing. When I picked up my truck David apologized for the confusion again. It was my first experience with West Herr. I will not hesitate to have future service done there and when it s time for a new truck, West Herr will be my first stop. Thank you both

  Lois Cariola
4 years ago
Have bought several of our Toyotas here & have all warranty service & maintenance service done here. I think they've learned that pushing services not needed aren't appreciated by customers getting pushed down our throats. I appreciate them telling me what they recommend is due to have done soon so I know. But it's not pushy any longer. That is quality service.

  Ken Boyer
a year ago
Great store and awesome team.

  Matthew
2 years ago
Great experience with Tony the sales manager, he was thorough with every request I made. I will be back soon enough to purchase a vehicle.

  Curt Hamlin
2 years ago
Was not to happy that I have to return because they needed a part that I told them I needed when I first made the appointment. Made this trip kind of a waste of my time.

  Clinton Goodman
a year ago
They had the exact part I needed. Ready and waiting when I arrived to pick it up.

  Linda Kent
7 months ago
Very professional. Excellent workmanship.

  David Lamb
2 years ago
These people are always reliable. They fit me in for emergency service when "the other guys" would not.

  Caleb Spring
3 years ago
I was in and out on my 20,000 mile maintenance service in under 1 hour. I have never been in and out of a service appointment that quick before.Service: Oil changeService: Oil change

  AD Hunter
3 years ago
The staff was 110% professional and never pushed or tried to over sell anything.

  Raymond Goulet
2 years ago
Purchased maintenance supplies and parts department was very helpful

  Debbie McCann
3 years ago
Great service! Very friendly and helpful

  Alex H
a year ago
3 words: Kind, helpful and professional.

  Bill Koller
2 years ago
The Toyota is at all great place to take your Toyota for service

  Grace Romig
3 years ago
Vanderstyne Toyota. In for routine maintenance; fast, friendly and efficient.

  Laurie Bellucci
3 years ago
Great service, friendly and thorough

  Rob M
a year ago
everyone was very helpful!

  Amr Mohamed
2 years ago
Good customer service

  John Trupo
3 years ago
Fast and friendly service!

  Raymond Sanna
3 years ago
Great Family Operated Business !

  Eric Johnson
2 years ago
Top level service!

  Fernando Menezes
2 years ago
The best

  Paul L
3 years ago
Very professional treatment