West Herr Collision Center & Auto Glass Henrietta

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Igor Nikolayev
a month ago
I brought my car there after running over a deer. Had a number of issues, some of which were far from trivial. All necessary repairs were made at a high professional level. Received excellent service and attitude from John Furey and his team.

  Alec Dietsch
a year ago
I m always worried with trying a new mechanic, but Mac s alleviated all my concerns. They quickly diagnosed an issue with my car that hadn t been diagnosed by previous mechanics. They were super understanding of my position with insurance, and worked to get a win-win solution. Also their turnaround was very fast, especially at a time when other mechanics are very backed up. Extremely professional operation.Services: Tires, Engine repair

  Victoria Tanner
9 months ago
I went into Mac s Auto Service today to get my car inspected. A few hours later I received a phone call from them saying my car won t pass inspection as my transmission fluid was leaking and I needed my left and right front control arm worked on and then my car to get re aligned. I was told this would cost around $1,000. I wanted to get a second opinion, so I drove my car to a dealership where they performed the inspection. My car passed the inspection and the dealership said if those were really the true issues, then I wouldn t be able to drive my car. I m very disappointed as I ve been to Mac s Auto Service in the past and have loved their service. However, this most recent experience has caused me to lose my trust in them.

  Mark Wolcott
9 months ago
I have been a Mac's II customer for over thirty years and they are the best shop in Rochester. Unfortunately for me, I have hit a few deer over the years and Mac's II collision has come to the rescue. When I pick up my previously damaged car it looks better than new!Services: Auto body & trim repair, Steering & suspension repair, General repairs & maintenanceServices: Auto body & trim repair, Steering & suspension repair, General repairs & maintenance

  Will
9 months ago
Took my truck there after hitting a deer and they replied it. When I went to pick it up 7 days after leaving it I noticed the paint wasn't even close to the same color and it liiked textured like a orange. I was told because the bumper was plastic the color would look different. I asked why it didn't look different before the accident I spoke to the manager and they said they would fix it. A few days later it was fix (it still looked off but it was much closer so I took the truck) this all happened October 2021. The other day I was washing my truck and noticed the bumper looked funny upon closer inspection I noticed the clear coat is separating from the bumper. I called them and they said they would fix it however I am worried about this continuing to be a issue. Personally I am not thrilled about this and I will never bring them another vehicle to repair.

  Chris Banderson
a year ago
A few months ago, my fianc�e and I took our car to Mac's 2 for its inspection after reading all the good reviews here. We also asked for a quote on our hood latch release, as it was no longer able to pop the hood.They completed and passed the inspection, and gave us a quote for something like $400 for the hood release. I'm handy and that quote seemed ridiculous, so we declined the extra work and I said I'd do it myself.Less than a month after getting the car back, the front brakes started to grind. We're talking metal on metal. How is this possible? They just looked at it and should have failed it for pad depth, or at least *warned* us about it. I've attached photos to show the blatant neglect and disregard for safety (and the law). I highly doubt they looked at anything if they missed something so brazen.As for the hood latch, my lazy self finally got around to doing it. The only issue was a $11 bracket being bent. The whole mechanism didn't need to be replaced, but they wouldn't know because they didn't look at that either.Looking at all these positive reviews is perplexing. As someone who does all their own car maintenance and basic repairs, this is the most dishonest experience I've ever had with an auto shop.Services: Vehicle Inspection, Vehicle safety inspection

  Bethany Smith
a year ago
Getting in a car accident is an unwanted hassle for anyone. After my accident I called a few auto body shops and was told I'd have to wait weeks to just get an appraisal. That's when I talked to Bruce at Mac's Auto Service. Not only did he get me in for an estimate the next day, he also scheduled the repair much more quickly than any of his competitors were able to. He helped set me up with a rental car and kept me informed every step of the way regarding my car's repairs. It could not have been a more seamless process. 10/10 would recommend this place.

  Nicholas Scinta
3 years ago
Fantastic service! Very friendly, excellent work. Our car was in an accident and Macs 2 was able to fully repair the car much sooner than we expected, considering the damage. They offered to take care of setting us up with a car rental and were quick to answer any questions we had concerning the repair. Thank you for the excellent work you did and while we hope to never have to see you under the same circumstances again, it s good to know that there s a grade A body shop just down the road.

  Bill Smith
3 years ago
I have used Macs II for auto body work on a number of occasions over the years. Their services are the best of any business I've ever dealt with. Their body work is done with the most punctilious perfection. Your car comes back to you looking better than before the fender-bender that sent you to them. The advice and help from their knowledgeable staff is up to the same standard of perfection. In this regard I single out for special praise Bruce, manager of their collisions operations. They are very smart people who know their stuff and whose insight has helped me get the best possible result. Their work is prompt, their interaction with the insurance companies is seamless, their responsiveness to their customers is exemplary. So is the timeliness of their responses. If anything can take the sting out of having your car hit, it's being able to work with people like those at Macs II to get it fixed. From start to finish, and point-for-point, Macs II is the very best. I wouldn't think of taking my car anywhere else. And for the record, I have no relationship with Macs II, its staff or owners other than that of a very happy and satisfied customer.Services: Painting, Body & Trim

  Jimmie Fries
5 years ago
I've been going here for years for my cars. The staff has always been kind, and caring. They treat you like you're part of their family. Very honest and trustworthy place to get your car fixed. Even if all you need is an oil change, they'll still take care of you. They have a shuttle service as well, which is incredibly convenient. I wouldn't take my car anywhere else!

  Yuqiao Huang
a year ago
Great place. My car's ac was not working and went to two other places before coming to Mac's. Neither could found out the problem. Mac's did their examination and found that it was a electric problem. Solved it and let me have my car back within the day. Highly recommend.

  Roshi Chan
2 years ago
Bruce and his team did an amazing job repairing damage to my vehicle from an accident. He was extremely helpful in guiding me through the insurance process and getting the repairs done in a timely fashion. Really glad to have chosen them to repair my vehicle!Services: Body & Trim, BrakesServices: Body & Trim, Brakes

  Bill Beamish
2 years ago
I have used Mac II for all my car work for more that 35 years. The reasons I go there are many. They do the job right and on the rare occasions when it isn't right, they fix it immediately. They are trustworthy and never try to push a repair that isn't necessary. They may be a bit expensive, but in the long term it pays off in reliability, convenience, and avoidance of bad repairs. In short they do what they say they will do and when they said it will be done. And they will drive you and pick you up anywhere you need to go.Yesterday I was reminded of all this. I was coming into Rochester for the day for some appointments and heard a ratting sound from my car. This was a problem for me because I needed to return to the North Country in the afternoon and couldn't be stranded somewhere on I-81. I called Macs and asked (Walter) if they could take a look at my car. Despite the fact they they were fully booked, they made time, fixed the broken exhaust bracket, and refused to accept any payment.This is why I go back, even while living out of town. This is the way a business should be run.Service: General repairs & maintenance

  Yufeng Huang
2 years ago
Asked for an NY State Inspection on a Friday. Vehicle had gas cap fitment issue that caused the check engine light to go off, which I already knew and told the service representative. They told me later that this won't pass inspection, and they need to perform some kind of comprehensive check on the engine (or maybe I misunderstood what that is, but the representative described in very fancy terms). I asked to fix the gas cap first and then see whether additional service needs to be performed. They pushed back, telling me that their procedure is standard. They performed it the next Monday and found that (1) the gas cap is not fitted correctly, (2) the carbon canister has a leak, (3) there's a crack on one of the turn signals. At that point, cost already incurred was $21 for inspection and $122 for the performed checks. The proposed repairs would have cost around $450 for the carbon canister, $170 for the turn signal (they propose used parts, while allowing me to use new parts that have a longer lead time), and $60 for fixing the gas cap. The reader of this article could Google what these parts cost for a Jeep JK. I declined the proposed repair. And when I picked up the vehicle, I asked "did you find anything else wrong on the engine" and was told "you didn't ask us to perform an engine check." In conclusion, the one-star rating is given to the non-transparent price estimates (including their high labor cost and big parts premium) and the forceful sales person (in pushing back what the customer would like to do, without a clear and transparent explanation).Service: General repairs & maintenance

  Craig Thomas
2 years ago
Went in to get brakes checked out. Asked for an estimate to replace brake pads. Was told by the gentlemen at front desk you HAVE TO replace all rotors and pads because its "the only way to do it" which is a flat out lie. Anyone who has basic knowledge of how brakes work in an automobile can confirm this. This is all before they even inspected them! Brake pads and rotors are two separate parts and do not wear at the same rate. He then proceeded to tell me it would cost $850!! Went to a qualified mechanic who found the rear pads were worn, one rear rotor was bad, but the others were all in great shape including the front brake pads. Bought my own platinum pads from advance auto parts for $53 with 18% discount and paid $127 for a new rotor and labor to replace the rear pads. Front pads are hardly worn at all. Brakes are working great. Be sure to get a second opinion if you get a quote that doesn't sound right. Don't let them fix it if it aint broke! Unless you want to be broke too. It's a shame places like this act this unprofessional.

  Susan Bell
3 years ago
My car needed to be inspected, new brakes, and some body work done. We ve used Macs II many times, and this time, they yet again did not disappoint. The work was done well, car looks and runs great. Will definitely continue to do business with them.Services: General repairs & maintenance, Body & Trim, BrakesServices: General repairs & maintenance, Body & Trim, Brakes

  Claudia Groenevelt
5 years ago
I am a regular in the body shop at Mac's II, unfortunately. As the first contact with the business, Jeff is outstanding. He is a can-do person and always comes through on-time and on-budget. He always has a smile for everyone, and as an ambassador for this business, he is the best. He always manages to exceed your expectations. In fact, everyone that greets you when you walk in is pleasant and helpful. And the body and detail work that they do is excellent. I highly recommend Mac's II for body, detail, and mechanical work.

  Nathan Kauffman
11 years ago
We had some work done on my wife's SUV after a minor fender-bender. Jeff S. (one of the managers) was fantastic to work with.... he coordinated with the insurance company, communicated clearly and honestly every step of the way, met deadlines and was friendly and flexible.After the initial work was complete, there was another issue with the electrical connection to one of the doors.... no problem though, Jeff went over and above and completed figuring out what the cause of that was and fixed it at no charge and no hassle.Mac's II would be my first call if I ever needed any repair or body work done in the future - no hesitation whatsoever!!

  Ivelyz Ciprian
7 years ago
I absolutely adore the service i have had the pleasure of encountering at Macs. Jason is such a wonderful soul and kept me updated daily on the process. To top off my experience, after having a miserable morning a such smile was put right on my face when i got into my car and noticed a carnation on my seat. I highly recommend coming here and will continue to use their services.

  Blake Versace
4 years ago
Outstanding service from start to finish. They helped me work with my insurance company. They answered all of my questions ( which were many). The repairs look great. They even cleaned the inside of my car! Highly recommend them!

  Tyler Davis
a year ago
Super honest, great prices, no-BS advice and care. They even have a complimentary shuttle to get you to and from work so you don't have to stay there all day! Walter is the Man!

  Cam Scotsman Conley
7 years ago
I bought a 2 year old car-the former owner was a smoker and the car stunk. Ken had the interior cleaners use an ionizer plus a thorough cleaning and now it's like brand new. I can't say enough about the service and personal treatment.Again, thanks to Mac's 2 for working with me on reducing the cost of repairs from a recent accident by finding after market parts reducing my cost by several hundred dollars--thumbs up!

  Pedro Godinez
13 years ago
I dropped off my car, because it was idling rough. They diagnosed the car and told me it was a bad Idle Air Control valve. They gave me the bill and broke down the cost of the parts and labor. I opted to replace the valve myself, but the shop was great about answering my questions about the repair. Friendly and knowledgable staff. They get high marks for not pressuring the customers to get the repair done by them.

  Brian Griffin
7 years ago
Long story short, these guys took care of me in an emergency situation when I was 8 hours from my destination, had I of made it in earlier instead of a couple hours before closing I most likely would've been back on the road same day. Friendly staff, great customer service, very clean and well maintained facilities. 5 star would definitely recommend.

  Holly Yeneralo Panas
4 years ago
We have brought our cars here a few times over the years for body work. Everyone is very friendly and helpful. Service is great and the car looks wonderful after.

  Jackie M
8 years ago
Always great service. They explain in layman terms the work that a vehicle needs and are always upfront about their prices and when the car will be ready. Have used them for years and will continue to. Love their free shuttle service too.

  Roy Remington
5 years ago
Exceptional service! Very professional staff. They went above and beyond what I needed done. They also we're very good at keeping me updated. I highly recommend taking your vehicle here when you need a repair done.

  Zach Zmich
3 years ago
I had never needed collision work before and I was very happy I went here. They took care of the car rental and stuck to the time line they laid out. Car turned out great and I can't say enough positive things about the people who work here.

  William Lueck
5 years ago
The service was outstanding and very professional. Facilities are clean and modern, the staff is knowledgeable and friendly. The car was completed when promised. This service included both body and mechanical work. Would highly recommend to anyone.

  Fil Tovich
2 years ago
Amazing customer service. Trustworthy experienced people. Great waiting room. Quick shuttle. Took my car there several times, it is now mechanic of choice.