West Herr Chrysler Dodge Jeep Ram Fiat of Rochester Service

4.2 (25)

  4477 W Ridge Rd, Rochester, NY 14626
  (585) 537-4111
  westherrcdjrfrochester.com
  Claimed

Auto repair shop Auto parts store Brake shop Car repair and maintenance service Oil change service Tire shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Greg Galligan
2 months ago
West Herr Chrysler Dodge provided a great buying experience from the minute I walked in the door till I received my vehicle. They asked all the right questions, provided me with an abundant amount of options, right down to following up with me after the sale. Highly recommended!Greg

  Leon Williams
a month ago
Had too replace my oil cap. Thank God they had one in stock. Quick easy and out service. The people there was so nice. That was my first time there

  william hess
a year ago
Second time here. First time for a maintenance job. Overall, the repair job was done VERY well done. Granted it did take a bit longer than estimated, but with a frame repair issue, I would rather it be done properly and take a while, than quick and unsafely done. 10/10 for the service dept. I worked with Corbin through the process and he was very timely in his information relay. Professional yet laid back. He was great.Only small gripe is, upon booking my appt, I was never told the check in process for service center. Stood in the service dept a good 5 minutes before I was even acknowledged. Then I met Corbin and thing were smooth from that point forward.

  Joseph Koval
a year ago
Had a confirmed appointment set 45 minutes before arriving to drive the SUV I wanted and was told the car would be ready when we got there. Got to the dealer and they did not know anything about my appointment. 20 minutes later a salesman approached, made pictures of my license, but then informed me the car had been sold already but was still there because they did not have a title. So it was a waste of time for me and my wife. The manager tried to blame it on someone which was a poor show of character. I left and am now looking at other dealerships.

  Curt Hamlin
a year ago
They appears knowledgeable, but I say there for over 3 hours with no updates. Service just finally came out after that time to say I was all set. Long time to expect someone took sit there with no updates.

  M
2 years ago
I purchased my jeep here. Good car. It has four wheels and goes

  John Harrigan
2 years ago
I was disappointed with the service department. I brought my jeep in for a state inspection.I was quoted $1200.00 to fix the parking brake. I feel they were up selling me.The problem is left axel seal leaks and fouled the parking brake so it would not hold. They quoted pull the axel, replace the bearing, replacing the seal. Replace complete parking brake assembly on both sides.I feel that's over kill. The seal can be replaced with out the bearing, I understand that brake shoes come as an axel set, but I don't think a complete hardware kit would be required.

  Karen Catone
a year ago
My 2019 Jeep Compass is in for a head gasket leak and is being fixed under warranty. It will take longer than usual so I was offered a car to use from Hertz for the time mine is in the shop

  Dijon Jenkins
a year ago
They never contacted me worst service ever I really do think west Herr is for white people there not really happy to help when another race walk thru the door I'll never go back

  JOJO SAEZ
2 years ago
Very nice people respectful and helpful so I got the rt car to pull out they lot

  jannie jones
2 years ago
Not sure if I can trust the service departmentOn work did on my Infiniti Qx60

  M JP
2 years ago
Great service, great prices, awesome staff. Highly recommended.

  Rob M
2 years ago
Had a great experience getting my vehicle serviced!

  travis kerr
2 years ago
Great experience ill definitely be back for future service

  Hoang Levin
a year ago
Great place to buy Cars!!

  Paul Coene
2 years ago
The people I dealt with were awesome.

  Kathy Salerno
a year ago
Friendliest staff!!

  Mike Wendt
2 years ago
Always a great experience

  Keith Willis
9 months ago
Quick and professional

  Opening Hours

Monday 7 AM-6 PM
Tuesday 7 AM-8 PM
Wednesday 7 AM-6 PM
Thursday 7 AM-8 PM
Friday 7 AM-6 PM
Saturday 7 AM-5 PM
Sunday Closed

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