West Herr Chevrolet of Rochester Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  CHARLES WILCOX
6 months ago
Your salesman Chris Balewick was one of the most understanding salesman i have dealt with in my over 50 years of car buying. He took the time to listen and try to find the vehicle that is right for us, including transferring 3 vehicles from other dealerships so we could test drive them. His customer service was incredible, and we would recommend him to anyone looking for a vehicle.

  Donald Steffes
a year ago
Bought a truck December if 2022. Salesman Casey was great to deal with. However, I wouldn't rely on anyone else in the dealership. My paperwork was filled out and submitted incorrectly to my state and when trying to follow up with the dealer, they won't answer the phone. And when you leave a message they won't call you back. I finally received my registration 3 months after the vehicle was purchased. And I reviewed my title application which was filled out incorrectly as well. So basically I paid all the dealer fees and such, for them to actually fill out most of the paperwork wrong, and put me in a bad situation to have to handle it all myself. So thanks West Herr for doing everything wrong.

  Jen and Dave Ricotta
8 months ago
Wanted to get a feel for the place in case we buy another Chevrolet. Service was slow to book an appointment, slow to return the car and they unplugged a dashcam without notification. Won't be back.

  Heavily Unarmed
5 months ago
The technicians seem to be be the lifeblood of this industry, this place exemplifies the concept as the techs here will do anything they can for you with a smile.It's a shame they are treated so poorly.

  Robert Raiman
6 months ago
They tried to pull the old "You need a cabin filter" scam.I had replaced it a week before my service visit.