Van Bortel Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Francis Cavalier
10 months ago
Fantastic service department. I did buy my vehicle here and have an extended warranty, but I have brought my truck here for regular maintenance. The quicklane is a great option if you're in a rush , they try their very best to get you in and out in one day. Highly recommend you bring your Ford or non Ford vehicle here.

  Michael Short
a year ago
I have been extremely happy with the service department at Van Bortel. I have brought my truck to several different Ford dealers in the area and Van Bortel is far superior in their service.I also recently purchased an extended Ford warranty from Van Bortel and they made the transaction extremely easy.

  raybob95
4 years ago
Took in my car for a passenger airbag recall replacement. They had the car the entire weekend, which is fine. I got it back and the contents of my organized glovebox were thrown back in along with a random dirty and partially ripped invoice from another customer. There is a cover on the side of the dashboard that was sticking out because they missed one of the holes with the clips and then mushed it down (breaking the clip) and left it. The clip is broken but I can at least get the cover to lay flat by putting it back correctly (see picture, top clip should be straight like the rest). The motivator for this review is the incessant rattling under the dashboard cover that has gotten worse with time (repair was last year) and was nonstop today. Drives me crazy on bumpy roads. I haven't been able to figure out what it is without dismantling the dashboard. Extra star for the pleasant weekend with the loaner vehicle.

  Cynthia Kettenburg
2 years ago
Best place to for customer assistance and maintenance for your car or truck. If you're looking for a new or used vehicle, must ask for a young lady named Christin. She is fantastic. The best thing is there's no pressure in your purchase and the sales people don't run out pretending they're talking to their "manager" about your deal. 5 stars Van Bortel

  Mark Wiater
a year ago
Ford Edge side view mirror fell out of housing due to defective clips. Van Bortal service referred me to their Quick Lane service to reinstall a mirror. Would not give me an appointment, told me to just bring it in. When I did, they told me I would need to leave it, hopefully they would get to it before end of day. When I explained it was a 5 min job, pop in the new mirror in the housing, they became annoyed, but found someone to do it. Then they attempted to charge me for something clearly covered under warranty. Very unprofessional and clearly not Quick . Will not go back.Service: Auto maintenance

  Lau Ra
a year ago
My vehicle died at the gas station around the corner and these guys literally saved the day. They walked to my car with me, jumped it, replaced the battery, and got me on the road again, despite me showing up mid-afternoon on a Saturday. They are great. Thank you!!! Service: BatteryService: Battery

  Steve R.
2 years ago
This is my go-to place for Ford recalls. Their service department is clean, professional, courteous, helpful, and efficient. I'll bet I had 6 separate people wait on me during the course of an hour -- only for a minute each, in rhe way of very streamlined and focused operations. I've always been very happy with the results of the work. For me, even more importantly, I have not had to worry about dirt or damage to the vehicle during handling or repairs, as I have experienced at other places. I also really appreciate their pre-appointment follow up voice and emails messages. They also include the option for SMS alerts on the completion of my repair.They just handed me my keys back on a repair that was supposed to take an hour -- I was in and out in 15 minutes. Amazing! Barely had time to finish a cup of Peruvian coffee and some Lorna Doone shortbread cookies. If nothing else, I'd come for the cookies.

  Steve Anderson (BelvorIV)
a year ago
Tried to get the free oil change you get when you buy a vehicle, they told me it was a two and a half hour wait and they don't make appointments for "Quick Lane" services so I went else where. I did get some recall work done afterwards which went much better.

  frank minnick
3 years ago
Right from the start i was deceived on the price of the vehicle. Then they overcharged me for undercoating. 3 times more than anyone else. Everyone was very nice but kind of difficult to get a few issues taken care of. I would not reccomend them.

  Richard Frisicano (Rick)
2 years ago
Excellent dealership. Service people are knowledgeable. I was kept informed throughout the service. Everybody I dealt with were very nice. I trust taking my car there for service.

  Kellie Wright
3 years ago
This is our 3td Ford truck we have purchased from Van Bortel and Paul Bowers. Paul is great to work with, very efficient and knowledgeable and always very nice and accommodating. It was an easy process and they always have what we need.

  ckippy1
5 years ago
Brought my truck in for an oil change, as I watched I saw 3 service tech's under the truck looking around . When the oil change was done the service advisor said I was all set and good to go. I asked what the service tech's said. She stated that the ball joints were a little loose. Just had them replaced less then 1 month ago with new wheel hubs. What I want to know is why service advisor did not lead with the ball joints being loose and said I was all set.

  Dan Jones
4 years ago
I have purchased two trucks from them without shopping around.I have spent around 90 grand there in 6 years. I can t believe you have to wait 4-6 weeks to get service done.I use my trucks for work I can t wait that long just to get it looked at .I guess loyalty only goes one way there.I guess that s way there are so many sub par Chevy on the road.

  Sean Gillen
7 months ago
My wife and I have gone here for years. Great service and fast.

  Donna J Dolan
2 years ago
Excellent service, went through fast lane and got tires rotated, inspection, and rear brakes replaced!! I am very happy!

  Mike Price
a year ago
Professional,organized, fair pricing. Keeps my cortisol levels low if you know what I mean.

  Steve M
3 years ago
Van Bortel was great and paying off my trade in so I could get the Mustang I wanted, Thank you very much and a special thanks to Dan

  Brian Edwards
a year ago
They got us in and serviced promptly, pleased too with how they handled an unexpected service need

  brooke greenwood
3 years ago
Thank you Tom Anne for making it right and fixing the issues I had with my car!! I really appreciate everything you have done to help me and I am very satisfied with how it turned out!!

  Thomas Gordon
3 years ago
Had a slight problem with the oil filter, they took care of it right away. Great service as always

  Wendy Bouchard
2 years ago
They fixed my truck, fast and below the quoted price!!! Thanks guys im ready to head south now!

  Sue Markowski
2 years ago
Absolutely fantastic service! The whole team works together and is efficient and helpful

  Bryan Donnelly
3 years ago
Always the best service on my cars. Quick, correct, informative, excellent every time.

  Don Kerwin
3 years ago
Best Ford dealership in town!

  Holm Bussler
5 years ago
Always a pleasant experience: service is thorough, effective, swift at a fair, very competitive price. Thanks guys!

  Tom O
3 years ago
Misdiagnosed several times. Issues still not resolved. Glad it is a lease and will turn in with unresolved issues

  James C.
2 years ago
Fast and efficient! Except oil chang and rotation is now 75.00

  Tim Cleary
5 years ago
Not very helpful but not pushy which is a good thing with a car sales man

  Ed Hufsmith
3 years ago
They have done excellent work for me.

  Mary JO Madigan
a year ago
Excellent service from beginning to end