Service King Collision Gates (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Diane N.
3 years ago
Service King, I have to say the name sounds hokey but in the end they are the king of service. My new truck with a special color metallic was fixed and looks new again. I was worried they wouldn't match it or the front headlight would look different than the other one. You Cant even tell!!!And their service is genuinely like they treat you like royalty. I dropped my truck off they had the rental car waiting and they were done within a week and a day early. They really do rule!!!Services: Painting, Body & Trim, Welding

  Mike Baker
a year ago
My truck was hit by something on the construction site. I did an online estimate and they were pretty close to the online quote. They got me right in and did the repairs.Service: General repairs & maintenanceService: General repairs & maintenance

  James Carr
5 months ago
Service King collision has many locations. They will take care of your auto repair needs. Give them a call and they will direct you to there nearest location.

  Ronald Hatch
a year ago
My truck has taken a little longer than expected, but just wanted to say Mike the manager has been nothing but helpful and straight up with me. He just called me for an update on my truck and I told him I have no rental anymore because insurance companies stink (well leave it at a miscommunication). Anyways, he said give me ten minutes called them himself and took care of everything and now enterprise is actually dropping off another rental for me at my home as we speak. Really appreciate the customer service here. Danielle you re great too haha!Services: General repairs & maintenance, Body & Trim

  Blake Myers
a year ago
Service King handled my damaged truck with great care and professionalism. They kept me informed of its progress. It came back looking great. I admit it took longer than expected, but I cannot really fault Service King for supply chain problems that the entire automobile industry is experiencing.Service: Body & TrimService: Body & Trim

  Dave Servati
4 years ago
These guys totally surprised me car was done ahead of schedule they had Geico and Enterprise rental car representatives right there in the office. when I picked up the car Not only was it fixed but the interior had been detailed and cleaned just amazing our service writer was Ian

  CalvinPortia Thomas
a year ago
I am totally satisfied with my results and the customer service I received from Service King. They repaired my vehicle in a timely manner. They gave me frequent updates and was always available to answers questions during their business hours, no long wait times! I would not take my vehicle to any other repair shop in Rochester. Repairs make my car look just as it did and maybe even better then when I originally made the purchase! Thanks Service King!Services: Painting, Body & Trim

  Brenda James
2 years ago
The staff and repairmen/women at Service King were phenomenal! Not only did they handle the claim with my insurance company, they also helped with my car rental. They were in constant communication with me regarding the status of my repair, always friendly. Not only did they wash the outside of my car when they finished the repair, they cleaned the inside as well! I love it when businesses go above and beyond. Thank you!Services: Painting, Body & Trim

  Harold Martinez Alies
3 years ago
My wife s car looks brand new! They did an amazing job repairing the front bumper and the left fender. The alignment of the car was affected but it wasn t no problem for them. Took a lot less time than what the estimate was! About three days sooner. Customer service is amazing as well. Always keeping you updated on your car s status while they work on it. My insurance company referred me to them for their services due to a claim. No regrets!Services: Painting, General repairs & maintenance, Body & Trim

  DPM Sales
a year ago
They did a good job fixing my truck. They made it look better than it did before my accident. The staff were cool and helped me with the rental car process as well. They also send text to keep you updated with your vehicle.

  Susan Olsen
2 years ago
We brought our new Jeep Grand Cherokee Trailhawk to Service King after it lost a battle with a deer. Our insurance company, who normally is great, let us down at every turn. But Service King did an amazing job. They bent over backwards to get our repairs done before we had to leave for vacation and the staff were beyond nice throughout the whole process. The Jeep looks great and drives even better. We will never take our vehicles anywhere but here in the future!!Services: Painting, Body & Trim

  Pauline Muehleisen
3 years ago
I had never heard of Service King when the insurance company had me go there for an estimate. I inquired through my town website if anyone had ever used Service King, every response was totally positive. So I decided to have them repair my car. They did an excellent job! My car really looks brand new. They not only repaired the damage from the accident, but cleaned and waxed the whole car. They also totally detailed the inside. Fantastic!!!Services: Painting, Body & Trim

  Trista Buscemi
2 years ago
My car was hit by a huge buck and damaged my entire driver side of my car. Service king in Gates did amazing work and extremely fast ! All of the staff was professional and ready to answer any questions I had and when I got my car back not only was the outside looking brand new, the inside was cleaned and looking new as well! I highly recommend them and I will be going back for any service needed on my car and future cars !Services: Painting, General repairs & maintenance, Body & Trim

  Peter Jonah
4 years ago
Great service! Edwin was very courteous and honest. The staff were all very welcoming. Brought my truck in for a bumper replacement. They reinstalled all my aftermarket parts and even washed my truck inside and out!Highly recommend for any collision needs!

  Jayda Shaw Cooke
2 years ago
I ve used Service King twice-Once when my (previous) car was broken into leaving a smashed window and door, and another time when someone hit my (current) car and damaged the passenger side back in a few places.Both times they were friendly, kept me well informed, and fast. They made everything so easy, and most importantly you would never know by looking at the car!Highly recommend this shop!Service: Body & Trim

  Kathy Chapple Hill
a year ago
Aaron and Mike are the best of the best. In a time when parts are forever back ordered Aaron did not let an order sit and Mike did a phenomenal job getting it all ready to go. As for their work? Our truck looks showroom! Hope I bever need a collision shop again but if I do- it's Service King in Gates.Services: Painting, Body & TrimServices: Painting, Body & Trim

  OA Dorsey
3 months ago
This is a GREAT Company. They do AMAZING COLLISION work. I HIGHLY RECOMMEND!

  John Rabish
8 years ago
I am a long time customer of Gates Automotive and they have consistently provided me with great service. My family has had collision repair, towing and regular service done at both locations, and we have always been treated fairly. The quality of the work done has been good and the cost is less than what I have experienced at local big dealerships. I have recommended them to my friends.

  Brandon Geer
5 years ago
Excellent quality, fantastic customer service, and quick repairs! I hit a dear with my truck, and had every problem fixed within a couple days. Not only that, they washed the truck and shined the tires. It looked brand new by the time they were done. I'd definitely recommend them.

  Greg Monroe
a year ago
They are simply the best. I have used Service King 5 times or so, and went smoothly every single time. Great people, great team, and great communication on what's going on with repairs day to day.Services: Exhaust, Steering & suspension repair, Painting, Body & Trim, WeldingServices: Exhaust, Steering & suspension repair, Painting, Body & Trim, Welding

  Progressive Early Learning: Drew Beeman
6 years ago
For the past nine years I have gone to Gates Auto for all of my repair needs. That is fairly often since I am poor and have a 20yr old car. They have always been dependable, honest, and thorough. When Service King took over I got nervous because of the shift from a locally owned and run business to a franchise can sometimes affect quality of services. That is not the case, thankfully! They have helped me so much recently and have even gone out of their way to help me. Craig Phelix the Service Manager has been so accommodating and understanding, and has helped me reduce costs and is always a straight shooter with me. Honesty and Integrity are policy at the Service King!

  Scott Morris-Bouza
5 years ago
UPDATE:dropped from 5 stars to 1 starI initially liked Service King however since that time they have greatly disappointed me. I was trying to get my vehicle repaired under an extended warranty and they messed it up. They gave out personal vehicle information without my permission to a third party warranty company. Any reputable shop would have contacted their customer before providing a third party with any information. This company was not an insurance company which they would normally speak with concerning vehicle body repair. This was a third party which they do not deal with. Service King was not repairing my vehicle for this issue. They should have contacted me, the customer that they work for, before giving out personal information on my vehicle that they had nothing to do with at that time.I advise anyone that is or will use them as an auto repair shop to explicitly tell them that they are not authorized to share any information with any third parties when they are not repairing your vehicle. One would think that is common sense , but I guess it isn't at this business.I will no longer be using them for any further auto repair. They have violated my trust and no longer deserve to have me as a customer.Just have to say Craig, service manager, is FANTASTIC!!! Actually all the staff are great!!!Started going to Service King a couple weeks ago when my normal mechanic fell ill and has closed his shop. I have used them in the past when they were Gates Automotive Service and was happy then as well.The mechanics, or Craig, will go over any issues they find with you. There is no pressure, but they will tell you if something is urgent. Prices for labor and such are typical for area, definitely less expensive than dealerships. A bonus is they are a Geico approved collision center with appraisers on site, at least at the Marway Circle location.This is my new go to mechanic, am very pleased with the work they have done for me over the past couple weeks.

  steve degnan
3 years ago
I had an appointment to check out a front end noise, they met me at the door and brought my car in right on time. They advised of the issue, explained my options and estimates upfront. Everyone was extremely polite , helpful and knowledgeable. I have recommended Service King to several relatives and friends.Service: Steering & suspension repairService: Steering & suspension repair

  Deborah Anderson
4 years ago
The team at Service King were very professional and friendly. My car was returned cleaner than I left it and it smelled brand new. Exceptional job on my vehicle - very pleased! Thank you and I will recommend others to check you out!

  Creo 360
10 months ago
Relaxed,and professional environment. My repairs were completed in a reasonable time,and my vehicle was washed & detailed upon pick up.Service: Body & TrimService: Body & Trim

  Jen Stubler
5 years ago
Brought my car in after an accident. The insurance company happily honored their quote on the job having good experience with them. I had my car dropped off on a Tuesday and was told it would be ready the following Tuesday, but got my car back early, on the Friday of the week I dropped it off. I was expecting to have to wash it after due to the salt that had built up on it before dropping it off, only to find it cleaner inside and out than when I dropped it off. Only downfall was I had to have a family member dropped off my car due to conflicts with work and the scheduled drop off time.

  Kathy Phan
5 years ago
This was the worst experience I ve ever encountered. I was told by my insurance company that this shop was part of an express program where my estimate and rental were going to be on site and my car will be taken in that same day. I set up the appointment a week ahead and come to the day of drop off they had no idea about my appt. They said that their scheduling guy forgot to put it on the calendar and I had to sit and wait 2 hours to re set up the appt. while the repairs were being done there were automatic texts every day letting me know my vehicle was expected to be done on time. On the day of pick up I was waiting for the call to let me know my vehicle was ready and I didn t receive one until about 5 pm telling me my car wasn t ready and that it was going to be another 3 days. When I finally picked up my car I noticed the side camera they just installed wasn t functioning at all and called them back. They said to return the vehicle and take back the rental I have been driving because they forgot to set up and calibrate my camera. After returning my car they apologized and claimed they didn t know the camera had to be set up because it s a newer car(2016). After returning it so they can finish their job, I picked it up the next day and noticed they forgot to replace the air caps on my tires and the guide lines on the camera they just calibrated were pointing up in the air instead of on the road where they re suppose to and had to return once again. When I returned I was greeted with Your back again? Your not gonna give me a bad review are you? When I pointed out the guide lines the repair guy got in to look at them. His went in my settings and turned them off and his response was Problem solved. you can just turn them off. you don t have to look at them they re just there for reference. My guidelines are still not calibrated and I highly recommended not wasting your time here.

  Catelyn Augustine
5 years ago
I woke up to an email that I had to be in NYC by end of day with a delivery of my product. I knew I needed an oil change soon however I didn't have time to stop at dealer and nor did they have an opening. I stopped in here because it is near my house and asked if they could check it quick so I could get on the road. He immediately went to work and got me all set to go. He even did my windshield wiper fluid at no charge. This is the exact service I was looking for. Go here for real service which is hard to come by these days.

  Mengya Wu
2 years ago
Garbage garage, the car can't be repaired after three repairs. Never come back again. It was the first time that I told me that the car was repaired and asked me to pick up the car. It was found that the reversing image had not been repaired, so I took it back and repaired it. The second time I was asked to pick up the car, but it still didn't fix it. The lane change assistant has not been repaired. They can't find the problem with your car at all. I wasted my day. The car drove home and then to the garage. Terrible service. Please check the problem of the car, fix the car, and then call the guests back to pick up the car. It's not a waste of my whole day, all running around.

  Tony Morales
3 years ago
Great customer service by all associates. Impressive facility and they exceeded my expectations with everything. The end product of my car done ahead of plan and no issues was great. Hard to find this level and quality of service these days.Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim