Sam Lovetro Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Lyon
5 months ago
Sam Lovetro Automotive is, in my experience, the most honest, experienced, expedient and no nonsense auto repair garage in the Rochester area. Sam and his incredibly gifted mechanics complete work in a timely manner with respect for the auto and the owner. I will continue to take my auto there until he tells me that the doors are closed. Thank you to Sam, the office staff and the mechanics.

  Elizabeth Chamberlin
6 months ago
I have had multiple great experiences with Lovetro, which was recommended to me by a friend. They are easy to contact, have open availability, and fair prices. I recently took my car in for an oil change and they also replaced my very old wiper blades and filled up my tires. Highly recommend!Services: Wiper blade installation, Oil changeServices: Wiper blade installation, Oil change

  Kyle Deffenbaugh
9 months ago
I ve been taking my car here for 3 years and always get great service. Sam explains issues to you and goes over options before doing any work. Recently I had brakes replaced and noticed some squeaking after, so I brought it back and he replaced it with no charge. They stand by their work and care about their service and customers.

  Sarah Leverett
5 months ago
Lovetro does great work at a fair price. Sam is always honest and won t try to sell you on something you don t need. I would highly recommend Lovetro!

  Alicia Busto
a year ago
Sam communicates efficiently regarding the damage and the cost of repairs. He s honest and reliable. He went the extra mile in taking care of my car. He has years of experience and I would recommend anyone in Rochester to go to him if you need your car checked or fixed. It takes a while to get an honest mechanic and I am glad I went to him when I got into an accident. 11/10!Services: Tires, General repairs & maintenance, Auto brake replacement

  Luana Cardoso
10 months ago
I ve been bringing my car to Sam for years. I wouldn t take it anywhere else. If you want an honest mechanic with great prices he is the best.

  Erica Jansen
3 years ago
I needed tires and took a friends advice and called Sam Lovetro Auto. You could definitely tell he has been in the business for a while, he was so knowledgeable and answered all my questions without trying to up sell like I ve encountered in the past. I ended up having to move my appointment date because I was stuck at work and when I called I talked with his wife Arlene, she was super friendly and understanding. I think think that is so cool that they are a true family business. I would recommend and go back next time I need something for for my car!

  Nathan Rummage
5 years ago
Was very impressed with my experience here. I came in with a number of concerns about the performance of my 09 Honda Fit and Sam looked into each one. The only issue that really needed addressing was a bent back plate on my brake which he straightened out. He didn't even charge me for the diagnostic work but let me go for free. Definitely will be coming back due to his honesty and generosity. He was quick and communicated well with me about the status of my car.

  Latoya Sanders
4 years ago
This is by far the best automotive shop Ive ever been to! This year I've had my car serviced here 3 times and every single experience were genuinely good experiences. My favorite part about going there is that I always get my car back in a timely manner. For example, today I went for a broken car horn, seat belts that didnt work, and an inspection. I got my car back in under 1 hr. and I'm able to get my other errands done. The prices are affordable and reasonable. The customer service is always in point. Truly the best place to get your car serviced in Rochester!!

  Christopher Brandt
7 years ago
I had blindly had my car serviced at a local dealership for years. After all of my coworkers strongly recommended Sam, I made the switch about two years ago. Sam is an upstanding, honest, and clever mechanic. He always strives to provide the best service for his customers, while always keeping cost in mind. He will never up-sell you or try to convince you to repair or replace something that does not need attention unlike many dealers. Sam will always have my business no matter what car I have in the future.

  Hannah Lowry
4 years ago
I recently moved to the Rochester area and this shop was recommended to me by a friend. I'm so glad it was. I've had to take my car there twice now to deal with a check engine light problem and both times they've gone above and beyond in the service they've provided. They've been able to get me in quickly and efficiently and best part, they didn't charge me at all for the second time I brought it in. Instead they did the research and let me know that a pricey repair would covered under my car's extended warranty and that I should take it to the dealer. I will definitely continue to come back to Sam LoVetro and will recommend their shop to my friends in the area. Thank you for such great service!

  Homerpez
5 years ago
Brought my car in to address a problem that a "chain" repair shop not only missed, but completely ignored (brake rotors). I was able to bring my car into Sam's and was offered a reasonable flat-rate package for the repair. Within a couple hours the car was done, and the work was flawless. Will definitely be returning if I ever need any maintenance done on my vehicle.

  Michael Barrile
4 years ago
Sam and Arline were extremely helpful, and professional when helping us purchase a vehicle. We are from Massachusetts, and bought a truck in New York. We needed a mechanic to look at the vehicle for us as we are out of state. The dealership was not very respectful when they brought the truck to his shop, but Sam continued to look at the truck for us. We appreciated his honesty and time to do this for us. He even cared by checking in a week later to see if we purchased the truck. Thank you Sam and Arline for making this process less stressful for us!

  Julie Fitzsimons
3 years ago
They are fantastic! The skid plate under my car came down & was scraping the road while I drive. I am on a very tight budget so I saved $100 to fix it this week. I brought it in & 15 minutes later my it was back up & reattached! Then he said no charge..just remember us when you need more work done. I surely will & am so very appreciative of their help. It's rare to find any mechanic like this. I highly recommended them!!!Service: General repairs & maintenance

  Richard Vega
5 years ago
I first went to Sam Lovetro when my former mechanic suddenly passed away and I need to find another mechanic. My former colleague recommended him and I took a chance on going to someone new. I have not been disappointed. He is very thorough and very honest with the work that needs to be done. Will not do any work just to charge you more. I now take my two vehicles to him. If you want a job done well and be professionally treated, go to this shop. I HIGHLY RECOMMEND IT!!!!

  Ryan Vogt
6 years ago
Brought my car in for a slow leak in one of my tires. I didn't have an appointment scheduled but Sam fit me in to his schedule right away. Sam and his crew were both professional and efficient. They will definitely be my go to for any car troubles I might experience in the future.

  Lauren Rosenzweig
5 years ago
Sam and his team are true gems! Brought my car in because I thought something was wrong. His team did a thorough check through of my car, without any charge. Him and his wife were beyond helpful, kind and respectful! They are my preferred mechanic throughout Rochester.

  Brian Stotz
8 years ago
My wife and I have taken our vehicles to Sam's for years and will never go anywhere else. On more than one occasion he told us we did not need any repairs, and on two occasions with flat tires he not only fixed the tires but did not charge me. This honesty and professionalism is becoming more and more rare in our world and I can't recommend his business highly enough.

  Joe
4 years ago
Sam and his people do great work, and he seems like a straight shooter who's not going to tell me that I need work done if I don't need it done.There were a couple of times where I asked Sam how long the work would take so that I could bring the car in before work and not lose income from having to miss work, and Sam either didn't get the work done when he said he would or didn't call me to let me know that the work was done, and I ended up losing income because of it. But after letting Sam know about it, and telling him how much income I had lost, he offered to knock the lost wages off of my bill the next time I bring the car in. He apologized and made it right, which I really appreciated.

  Nika G
7 years ago
I am new to the Monroe County area from NJ. My car's check engine light came on and so I researched for a reliable mechanic. Sam Lovetro's was the first name that appeared. After reading his reviews I visited his shop and made an appointment. I had an idea what was wrong with my car but once they looked my car over the repairs were much more dire. Actually my car was unsafe to drive and the costs of repairs were substantial. I really appreciated that Sam allowed me to explore my options because I considered buying a new car but after a day I decided that the repair on my old girl would be best. I am glad I did. My car drives like a dream even better than when I purchased it and the repair I thought I needed Sam informed me that it could be repaired at a later time. I definitely want to cosign all the reviews and state that this is one of the few times a mechanic didnt buy and sell me because I am woman. He was fair and honest and even gave me an approximate 15% discount. Thanks Sam you and your staff are the best!!!

  Max McDonough
3 years ago
I was towed here by AAA after my car shut off while driving, and told that my issue was an improperly connected battery. I was told that my starter, alternator, and electrical system were checked and were okay. Three days later I had to be towed again because of my starter, which when replaced (by someone else) was found to be completely shot (it was falling apart from rust). Just because a car starts, doesn't mean the starter is in good condition.They found $600+ worth of work to do on my wheels from when I had it towed. Although those aren't the reason I had my car taken to this shop, I recognize that these were long lasting and significant issues my car had, and I appreciate Lovetro doing fast and quality work on that portion of my car.3/5 for the mixture of positive and negative experiences.Services: Electrical repair, Tires, Battery

  J. D.
3 years ago
Sam and his team of mechanics are some of the most honest and knowledgeable guys I've had the pleasure of doing business with. Sam has told me on multiple occasions that i don't need to replace parts that I've suggested to be replaced. Thats when you know you're dealing with an honest mechanic. I highly recommend.

  Hayley Spoljaric
6 years ago
Today I went out to my car, only to realize I had a flat tire. I called AAA and got towed to the nearest automotive shop. Sam Lovetro took me in as a customer and fixed my flat within 10 minutes! I highly recommend this place as they have amazing + honest service. Extremely nice people. 10/10 review.

  Caitlyn Workman
5 years ago
I found Sam's shop just a few months ago after I got a flat. Since then, I've been in a few more times for various unexpected issues. They always get me in right away. Sam always explains what is going on, what needs to be done, and why. They work so fast and the process is so easy. Very reliable, professional, and trustworthy! Thanks for everything! I will keep coming back. I have been recommending this shop to everyone!

  Jeannine Koneski
9 years ago
Best shop around hands down. We've been taking our car here for 2 years now and Sam is always very honest and accommodating and never tries to upsell or make you pay for repairs you really don't need. I can usually get my car in and out within a day. Him and his crew do great work and I won't go anywhere else.

  HN
a year ago
My partner and I have been coming here since moving to the city about 3 years ago and have nothing but great experiences each time. The team have always been knowledgeable, friendly, quick, and honest.

  Dave Armon
9 years ago
My two experiences with this garage have been superb.Unlike the many chains and franchise auto repair facilities around Rochester, this garage has not made a business of charging car owners extra for unneeded and unrequested work.Today, I asked for diagnosis of a clunking on the rear driver's side when I hit a bump. I thought it was a bad strut or a loose exhaust part.Sam drove the car, put it on the lift and saw a leaking shock absorber. What he did next was amazing and really appreciated.He phoned a local Hyundai dealer from whom he orders parts and confirmed shocks are covered on my car for 10 years or 60,000 miles. My car has 50,000 miles and is five years old, so Sam advised me to get the repair for free at the Hyundai dealer.When I offered to pay him for the time and diagnosis, he would not accept payment.It's a pleasure doing business with such an honest mechanic and nice guy.

  Jason S
8 years ago
Sam and his team are awesome, honest guys. I went in for an oil change and asked him if he could look at my steering since it was making a clunking noise and had loose steering. Instead of insisting it was a bunch of things Sam was straight up and told me its extremely common in G6s and it's going to be very expensive to fix and it is not worth it because there is no safety issue. He also got a chunk of rust out of my rear rotor that was causing a squealing noise. Then he went and searched the problem for the steering and turns out GM dealers will replace the part for free if the car is under 150,000 miles. He saved me a ton of money and stress. This is how every mechanic should be. I won't take my business any where else now. Hard to find a businessman who's honest and treats you As he would expect to be treated.

  David Allen
5 years ago
We recently moved downtown from Pittsford and were looking for a place to take our vehicles for repairs. Sam and Arlene have been awesome to work with. It is a pleasure to deal with the owners who are honest and always looking out for your best interest. Small job/big job, do your self a favor and run it by Sam before going any where else.

  Bailey N
2 years ago
I have been here on multiple occasions and been happy each time. They re thorough, they explain in a helpful way what needs to be done, and the price is always fair. They also did me a favor because I didn t have a tool once even though it was the end of their day. Definitely recommend.