Ricci and Son's Towing LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alicia Schrom
a week ago
I called AAA for a flat tire and they sent a tow truck from Ricci s. The driver, Josh, was great! My truck ended up needing a tow and he went above and beyond to make sure my 2 year old and I were taken care of. It was raining & windy but Josh was super positive and personable. The company is lucky to have him!

  Ryan Moore
a month ago
If i could leave 0 stars i would, I have used Ricky towing more than once and every interaction has not been a pleasant. Very unprofessional, Proceeded to beat on my vehicle to see if he could get it to start. Then refused to tow it. Fun fact. I have a video from the last Interaction with the Tow truck driver. He got in my face and said I ll smile for my mugshot . Over All very bad service.

  Hunter Fuerbacher
a week ago
Fair pricing, great service and reliable towing! what more could you ask for! My family and I have been using Ricci's for more than a decade and they have always been great to work with. very much recommended.

  Richard Holland
a month ago
i wish i had completed a review in a more timely manor, but unrelated issues intervened. I have used Ricci's numerous times in the past and found them to be fair in price - with work quality above average. This last pick up was 4 weeks ago, ( again i apologize for a very late review) frankly I was rather concerned in that the tie down was on a single wheel. The price was near double the last two times at 190.00 from Fairport to Canandaigua , When asked, he said "thats what she said" I had intended to pay cash as I have in the past but realized how uncomfortable I was with this driver and opted to use a credit card for my own protection. I will most assuredly will use them again but will establish pricing prior to pick up, and will not allow a haphazard hook up -- they are a good company with a most difficult job --- there was no need to make it more difficult

  Jessica Jewell
a month ago
I personally have never even heard of this place but my daughter and her boyfriend needed a tow tonight so they used our AAA membership and unfortunately this is who took the call. I only wish they had remembered the drivers name. He was extremely unprofessional and absolutely relentless with trying to give them a hard time! The kids were having a rough night already by having to deal with being stranded along the road but then to have to wait over 2 hours for the jerk to finally show up (thankfully it was 65 degrees out), but then to have him treat them with the arrogant attitude? Are you kidding me? I WILL NEVER USE THIS COMPANY AND I WILL CERTAINLY SPREAD THE WORD. This young man, is a disgrace to the company and they will continue to lose business. Horrible experience.

  Leslie Kaufman
4 months ago
Yesterday I got a flat tire on I490. I called AAA, Ricci & Sons arrived, and within 25 minutes I was back on the road. Prompt, fantastic service and solid advice from a very nice employee. Thanks!

  Russ Johnson
7 months ago
This company was used to move my toolbox from one shop to another on Sept 13th. The driver/operator was extremely professional and unbelievably meticulous when taking care of my toolbox. I was greatly impressed with the entire experience! If they care for cars like they did my toolbox, I would very highly recommend them!! Thanks for taking such great care of my equipment!

  Mary taft
a month ago
We had to wait over two hours for them to show up. Then the driver was an arrogant jerk. Very rude! I wouldn't recommend them to anyone.

  lisa teber
a month ago
Thank you. Had a great experience today when Stephen showed up to tow my vehicle for me. He was polite and very professional.

  Hannah Burton
9 months ago
This is the second time this tow company and same tow truck operator has come to my house in three years. The gentleman who came is always so helpful. He has saved me a trip to the garage and fixed the car on the spot last time. And this time we have a new hybrid car, he was extremely knowledgeable. Also told us other tricks in similar situations with hybrids like these should they break down. For service he Gave us options. Told us he could help us but was worried about damaging brand new car because they would have to drag it out of the garage. His company doesn't have a dolly lift (?) because our hybrid safety mechanism where the parking brake is stuck on. He called AAA for us and arranged for them to send out appropriate people. He always arrives within 15 min of placing the call. Super helpful. I Was very happy when he was the one who pulled in our driveway. Thank you!!!

  Julie Zoli
9 months ago
Just moved back to pittsford after living on the west side for 27 years and I DEFINITELY FOUND MY NEW TOWING AND ROADSIDE ASSISTANCE COMPANY!!!!! CANT say enough !!!! Not only were they so nice when I called but they were here in a half hour. !! Less was amazing and fixed my brand tire that was flat and was such a nice guy and I felt really comfortable since I am a recent widow and my husband usually did this stuff. He was so professional and quick !!!! RICCI AND SONS HAVE A NEW CUSTOMER !!!!! Highly recommend!!!!!Service: Tire change

  Ajcapone85
2 weeks ago
Josh was amazing and extremely friendly and professional. Highly recommend.

  kimberly brown
10 months ago
Worst appalling customer service I've ever experienced. This guy literally threatened to leave my truck multiple times, and started putting the flatbed back up if we didn't have a ride. The ride shouldn't matter to him at all. He argued about every single plausible reason why he couldn't show up. He said I didn't even want to come at all. He pulled my truck up sideways which made the flat tire come right off the rim while he was dragging it. This guy should be fired right away. I certainly wouldn't want him to represent my business in any way.Service: Local hauling

  Christina Cappucci
a year ago
Just wanted to give a huge thank you to Bob last night at Riccis! The gas tank on my husbands bronco literally fell and we got stuck on a horrible part of 490. He was there in ten minutes and had us up on the flat bed in 5. Friendly and personable the whole way home. A great experience on a horrible night!Thanks for the excellent service and great conversation!Services: Special vehicle towing, Car towing, Local hauling

  audrey meyers
a year ago
Eddie was the young man that helped me get my car started.He also was very informativeand explained how I should care for the new battery he installed. Nice person to help you if you need to call Ricci. Five stars!Service: BatteryService: Battery

  T D
11 months ago
I had a flat time at my place of employment. Took them less than 15 min to get here and had it loaded and on its way to my mechanic to fix it within minutes . The driver was super polite as well!!!! Awesome job!!!Service: Car towingService: Car towing

  A CleverPun
2 years ago
Zach is the man! Thank you so much. Unstuck a very buried truck (mud central) and jumped a dead battery.Services: Car towing, BatteryServices: Car towing, Battery

  Brian Caiazza
a year ago
Called AAA, when I realized I had a flat tire and they routed the call to Riccis Towing for service. The lady on the phone said it would take about an hour, but Ricci's was there in about 15 mins. Eddie was the service tech and was super nice and helpful and had me on my way in about 10 minutes. Very happy with the service that day from Riccis and shout out to Eddie for the awesome service!Service: Tire change

  Rebecca Giannetti
2 years ago
Had to tow my car unexpectedly from my home to the Van Bortel Ford Repair Shop (The highly recommended Ricci s) after my battery decided it would no longer hold a charge. I called Ricci s and they said there would be about an hour wait, but I was just happy they had time to come out. They actually arrived earlier than anticipated which was fantastic. They took down the necessary info and my spare keys and brought it to Van Bortel without me having to be present so that was pretty nice too. Overall great customer experience and the pricing was extremely fair as well. Highly recommend!Service: Car towing

  Ellen Lewis
a year ago
Had an awesome experience with Rocco s Towing today. Eddie came out to jump a dead battery. He was more than helpful. Tested the battery. Recommended we keep it running. Professionally discussed our options. Thanks Eddie, you rock!!Service: BatteryService: Battery

  Rachel Campbell
3 years ago
I broke down on the side of the road and called Ricci and Son's. I never dealt with a tow company before and heard horror stories from people I knew who had needed to get a tow. I was VERY pleasantly surprised that this tow company was so easy to work with. They told me that someone would be there in 25 minutes, and they were there right on time! The man who came was very friendly and the whole process was quick, easy, and professional. He was also wearing a mask (COVID-19) during our interactions, so another plus for professionalism! I was also shocked at how affordable the cost was--only $85 (plus tax) to get my car towed from Victor to East Rochester. Overall, I had a very good experience and would definitely recommend them!

  Ryan Moore
a month ago
Couldnt post a zero star review so here i am posting two one star reviews.

  Isabel Van Heyningen
10 months ago
Silly me, got my keys stuck in my car! Rachael came to the rescue and she was the loveliest of beings! 10/10 would recommend their services.

  Samuel Heinle
4 years ago
Great, prompt service. Called Riccis late for a tow after getting my vehicle stuck in mud. They were quick to arrive (~10 mins) and were very helpful. I appreciated the experience that the driver brought, and he got the truck out in no time. I live in the area and I know that if I ever need assistance again I will be calling Ricci and Sons Towing.

  Jenna Buscaglia
8 months ago
They never tow when we call for towing at my job. We call they say they are going to be right out and hours later I call back saying the car moved. A waste of money truly and they guys are rude when you call

  Jason Winnebeck
3 years ago
Got stuck in an unplowed drive and needed a pull out. Ricci's came on time and pulled my out however they made a mistake and the end of the chain gouged the side of the car. Mistakes happen. What matters is how you deal with them and Ricci's dealt with it properly and promptly. They got it into their body shop and fixed it like brand new. They were friendly throughout the process and didn't give me any grief. It was an inconvenience to have my car away for a few days but they took responsibility and that's always worth 5 stars.

  Charles
3 years ago
These guys came out right away to tow my van to the repair shop. My van is full size. The driver of the tow truck backed my van through the parking lot and right into the bay. What a show off ! Both vehicles were a long wheel base and he backed it in a very tight spot with no problem at all. Very skilled driver. Appreciate the quick professional service !!!Service: Car towing

  Dave Hergert
3 years ago
Called them on a Sunday night via AAA. Was there in <30m. Had a real doozy with my car stuck in a snow bank 90� to a driveway in a tight spot. Showed up with flat bed, used some clever pulley setup and got us out. Started at 8:02p, out by 8:08p. Amazing. Good younger dude too, super cool and polite.

  Erin DiPrima
4 years ago
Ricci's towed my car after an accident last week. The Sheriff called for the tow so I didn't really have a choice who was used. Upon arrival, the gentleman asked for my car key which he immediately put into his mouth while he used his hands to grab various items such as his pants, a pen, etc. You can imagine my initial horror; that my car key is now inside the mouth of a man I don't know, but especially because I'm 8 months pregnant and hygiene affects both my health and my babies health. After I pushed aside my initial disgust, I then thought to myself, 'That key is totally going to get lost'. No tag was placed on the key, no receipt was given to me identifying my car key.... I was given a business card and watched him throw my key inside my vehicle from the driver side door. Fast Forward to several days later when my car needs to go to a collision shop, where my key INDEED WAS LOST. The third party company that came to retrieve my vehicle from Ricci's was only given a receipt and no key... when they showed up later that day to inquire where my key was, so that ultimately my car could be opened, the owner's son confessed he didn't know where the key was and they would 'need to look for it'. Because my key was never tagged or identified internally, and because the employees/ownership have a serious lack of judgment and care for quality service, I had to make separate trips to give my spare key. I also had to arrange to get a new key made and paid for, for which Ricci's never offered to compensate me for. All while 8 months pregnant. The local Sheriffs office has a contract with them, and when I complained to them directly about my experience they acknowledged the consistent poor service and stated they didn't have a choice in the matter. FOOD FOR THOUGHT.

  Rebecca Kerr
3 years ago
Last week, Ken from Ricci's towed my fianc�'s truck thru a AAA call. He was quick to the call, so helpful, and genuinely inquisitive if I had a safe place to go and even called me to let me know the truck made it safely. Would highly recommend them and Ken specifically!Services: Battery service, Motorcycle towing, Car lockouts, Special vehicle towing, Car towing, Long distance hauling, Fuel delivery, Local hauling, Tire change, BatteryServices: Battery service, Motorcycle towing, Car lockouts, Special vehicle towing, Car towing, Long distance hauling, Fuel delivery, Local hauling, Tire change, Battery