Pat's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Na'eema Morrow
2 months ago
This place is awesome. I will never be going anywhere else for anything related to servicing my car. I love the system they have that shows you everything you need to know about your car and then it was amazing how thorough Scotty was when he called me to go over everything. Jane who answers the phone is also so lovely. This place has fair prices, and the people are not only nice but super caring. This is the blueprint of how every automotive shop should be. 10/10 recommend

  James Mula
a week ago
Went to Pat's this morning after reading all of the reviews. There's no exaggeration. This is some of the best customer service I've ever had, anywhere. Extremely friendly. It felt like walking into a place I've been going for years and it was my first time today. Every single person there contributed to a wonderful experience. I'm never going anywhere else. Pat's is the real deal.

  Zuwena Smith
2 months ago
I am very happy with the work they did on my car. They are professional and extremely kind every time I go there. I have recommended them to both my friends and family. Great job!

  Ryan
4 days ago
I live in Greece. I will gladly cross the city to East Rochester whenever my car needs servicing and deal with Scott, Melody, and Jane. You know that anxiety you feel when your car isn't working? Never had that feeling. And I love being able to support a local business, especially a business with integrity. My dad, who also lives on the west side, has already booked an appointment. Thanks, guys

  Vito Caraccio
a month ago
Completely explained issue with car and what it would take to fix. It was a high value complex job, one in which I was not concerned with the cost but getting the car fixed because that is what I wanted. Initially went to Cadillac dealer who turned me away and indicated that my late model 2010 could not be repaired for its oil leak and that they didn't have the expertise to repair. Pat's Garage fixed it with no problem.Only minor issue was oil pan that we tried to save on but needed to redo anyway. In retrospect, should have just got all new parts from the beginning of the job. Very pleased with the outcome and appreciate having a local knowledgeable family owned mechanic that can tackle any job. All my cars will be serviced by the extremely friendly service staff and mechanics.

  Brett Mccue
3 months ago
I saw a commercial late evening for Pat's automotive saying that they work on older cars. So I went to their website and filled out a simple form for an appointment. Got a text confirming the appointment. Dropped off the car. They did a lot of work on my 78 4 speed Camaro. Jobs done were, rear diff flush and fill, power steering flush and fill, clutch disc, pressure plate,throwout bearing and flywheel resurfacing. Also had a rear main seal and heater core done. That's a lot of work to be done at once,but they took care of everything without a problem. After losing three elite elders within three years I got behind on things I needed done on the car. Pat's Automotive got my ride back to being a great driving car again. They did such a great job, I just had them do a lot of preventative maintenance on my daily driver. Again , they did a wonderful job. Now they're going to get my Hemi Charger for some work. This shop is an excellent shop and I recommend them highly. Don't put up with a car that has problems. Get them fixed at Pat's.Okay, new update on a new repair. 02/11/23. Yes I've been working on my cars since I was a teen. (Too many years to think about). If you told me my thermostat housing was leaking I'd say no problem. Zip forward to 2014 and a Cadillac CTS with a VVT V6 and you now have a part that's buried on the motor that takes SIX hours to replace if you know what your doing. This is where I stepped back and let the professionals at Pat's step in. They made a hard job easy for me. Picked up my car, got home and looked under the hood, you couldn't even tell someone had done so much work there. Thanks again for another great repair. 06/04/23, was getting a smell of antifreeze when motor was hot. Once again Pat's Automotive comes to the rescue. They found another leak and repaired it. But THANKS to Pat's they did a thorough inspection of my car and found a rusted , swollen and leaking transmission lines. I'm so glad they found that because I was leaving for VA that coming weekend. And of course transmission lines on my CTS are buried and difficult. Pat's repaired my difficult repairs in a timely manner. Two days later I'm in VA enjoying a cold beverage with my Son's. I can't emphasize enough how important a high quality, Well run repair shop can be.Fast forward to November 2023. In all my years of owning cars, I've never had to have so many repairs that needed a professional in a short period of time. My Hemi Charger quit running and had it towed to Pat's. Diagnosis was a broken valve spring. Are you kidding, a valve spring? Unbelievable, what an odd failure. The wonderful team at Pat's repaired my car and welded my aftermarket exhaust to perfection. I highly recommend this shop for your next repair. Make sure you mention you read Brett's review.

  Mel Mel
a month ago
This place got me in quick, did the job right, rates were fair, and staff was super friendly. I'll definitely be returning.Update - went back with a new problem and they fixed everything, worked with me while I figured out how to pay for everything needed, and were so friendly. I also love that they explain what's wrong and what's necessary to fix versus what can wait and how long. I'm so glad I found this place and they're definitely my go to mechanics now.Another Update - they saved me when I got a flat for a super affordable cost and hooked me up with the friendliest tow truck driver ever. They also just fixed my headlights and gave me an oil change - all done timely, affordably, and by friendly and competent staff. LOVE this place!

  Lisa Jordan
a month ago
I had a great experience dealing with Scott and everyone there. I trusted what I was told was wrong with my car and he worked with me to get it inspected. I will be going there for all my car issues from now on. It was nice to know a loaner was available as well, as it is hard for me to leave my car due to work situations. Thanks again for your kindness and being professional, explaining details so they are understandable!Lisa

  Jason Wong
a month ago
They were diagnosing a small leak. When they couldn t find it they told me to drive for a week and bring it to them to revisit the problem. I did not get charged the 2nd time. Unfortunately, the cost for the repair of the leak was unreasonable for how much the car cost. They were honest about the cost and took care of the car in a timely manner.

  Carole Winslow
a month ago
My car was due for my NY State inspection. I called and scheduled an appointment. I was given an appointment for 2 days later. I used the drop box and left my car the night before. I received a text letting me know that my car was ready to be picked up by 3:00 pm. When I picked up my car I was even given a pine scented air freshener and a small bottle of moisturizing hand sanitizer. This is a small business that truly appreciates their customers.

  Louis Grossi
4 months ago
I ve gone to Pat s Automotive for a couple of things in the past and plan on using Pat s in the future. I was referred by family and the Louis J. Grossi Construction company. Ease of making an appointment was simple by filling out an online form. Following up with a computer generated detailed report with findings and mechanic recommendations that can be downloaded and viewed as issues or finding are being discussed over the phone by Scott or one of his mechanics. Definitely good quality, locally owned business. I d recommend.

  Kiyanna King
5 months ago
Great customer service. They are expensive, but very much worth it. You don t have to worry about constantly coming back for the same problem. For those of you who are not car wizards, they explain everything in a way that you can better understand. The cost of everything is broken down at the very beginning, so you don t have to worry about any surprise totals. I would definitely recommend.

  labattman
5 months ago
It's the same experience every single time I go there. Friendly and professional. I have been taking my cars there for years and I always felt like at least there was one place I could trust. I can't say that about a lot of things anymore.I highly recommend it.Services: Electrical repair, Exhaust, Auto exhaust system repair, General repairs & maintenance, Electrical, Engine repair, BrakesServices: Electrical repair, Exhaust, Auto exhaust system repair, General repairs & maintenance, Electrical, Engine repair, Brakes

  Jennifer Christensen
3 weeks ago
Love this place! We have been bringing our vehicles here for the past few years! They have great communication and have always done a great job!

  austin strang
6 months ago
I am impressed. They are very organized and very fair. Great prices. I would recommend, I am a mechanic myself but do not have access to an alignment rack so I checked them out. I would go back.

  Pam M
5 months ago
Friendly staff and owners. Scott and his team work very hard to give you their very best with not only services but with suggestions and prices too. They do everything they can to help and work with their customers.

  MARIA MAURO
a month ago
everyone is courteous, kind, and works with you to determine what you can fix at that moment especially now that my ca is at the 10yr mark. Hopefully I will get at least another 10 yrs. Thank you

  Derek W
a month ago
I ve been going here for over 15 years. Staff is always friendly and very helpful. Always tell you the cost up front and let you decide what you want to do.

  Cam Collins
a month ago
Had a heat shield re-attached for 60$ they came back with a packet full of issues with my vehicle, they spoke to me about the issues as if they needed to be replaced as soon as possible when in reality the only other thing I needed was new shocks in the rear, they wanted to charge me 900$ for two shocks and 1,300$ for a new part for exhaust, there was a long list of other stuff that didn't need attention in reality and in total they tried to get me for 4,200$ in repairs, I was able to go to another shop and got both shocks in the rear replaced for 650$

  Julie Frohm
5 months ago
Dropped off for an oil change and inspection. Provided a thorough digital report and spent time on the phone walking through recommendations for services. Nice staff.

  Kimberly Brown
7 months ago
I was traveling and needed services quickly. They were so kind in getting us seen and making sure we were safe to continue traveling. Fast AND thorough. Gave me great suggestions and plenty of economical options. Trustworthy business and wonderful people! I will be back!!Services: Tires, General repairs & maintenance, BrakesServices: Tires, General repairs & maintenance, Brakes

  Nigel's Person
6 months ago
I've had my vehicles serviced at this shop many times. Scotty and his team are everything you could ask for in a local garage- they're 100% honest and fair. You'll never feel hoodwinked here. They won't recommend work that isn't really needed, they'll advise you when an issue can (or shouldn't) be put off and they'll work with you to help you out however they can. Scotty is just a really decent, pleasant (and always very busy) guy. HIGHLY RECOMMENDED!Service: General repairs & maintenance

  Jessica Attridge
10 months ago
Pats has always been honest and diligent with their work. They have always been able to help with complicated diagnosis and have always gone the extra mile to help. The work and prices are transparent and well documented. Everyone is always friendly too. I have referred several friends to come here for services and they have always left very happy having their vehicles fixed properly and safely to be back on the road.

  Terry Garland
a day ago
Very knowledgeable and honest. Reviewed recommended options with me and was transparent

  Jan Case
a week ago
I have never had a bad experience at Pat s. Scotty is awesome to work with. Keeps me informed throughout the process so there are no surprises. Over the years, there s been nothing they couldn t help me with. Thank you!Services: Exhaust, Tires, Auto battery replacement, Auto exhaust system repair, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Auto tire replacement, Vehicle safety inspection, Wiper blade installation, Auto brake replacement, Battery, Oil changeServices: Exhaust, Tires, Auto battery replacement, Auto exhaust system repair, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Auto tire replacement, Vehicle safety inspection, Wiper blade installation, Auto brake replacement, Battery, Oil change

  Kenneth Blair
7 months ago
I had a repair I needed in short order and they got me in right away. Communication was fantastic as they give you a text and a call with a detailed report calling out any issues and contact you as soon as the vehicle is ready. Great workmanship and got me in and on my way quickly! I ll be back for sure!Services: Transmission, Auto brake replacementServices: Transmission, Auto brake replacement

  Sean Kanada
4 months ago
I have been looking for an honest local shop for a while now and I have found it. The communication was fantastic and the price was definitely reasonable. Thank you!

  Bruce Cutter
a year ago
Excellent commitment to service on the brake system on an antique truck that presented some unique unexpected challenges. Now running and stopping fine. Very friendly and supportive.Service: General repairs & maintenanceService: General repairs & maintenance

  Jeremy Simak
6 months ago
Scott and all the mechanics are great. The quality and honesty is greatly appreciated. I will always bring my vehicles there for maintenance, any repairs, questions etc.Services: General repairs & maintenance, Electrical, Vehicle Inspection, Auto maintenance, Oil changeServices: General repairs & maintenance, Electrical, Vehicle Inspection, Auto maintenance, Oil change

  Don G
2 months ago
Kind of expensive, but they seemed to be very competent and considerate of me wanting to minimize costs on an older car.