Morris Auto Repair and Collision Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shawn Puffer
a month ago
I ve relied on Morris Auto for a few years now and they are always amazing. They do great work, have stellar customer service, they re scheduling and drop off/pickup are very convenient, and best of all, they are honest. They don t overcharge, they tell you what you need and don t need and are overall amazing to work with. Wish I could rate them higher than 5 stars.

  Tevin Hendess
2 months ago
This shop was great! They fixed my car quickly and were very communicative and flexible. They worked with me through the process, even as I changed what work I wanted done multiple times. I also appreciated their friendliness and honesty with what needed fixing.I will certainly be coming back for any future repairs.

  Brie Clark
2 months ago
This auto shop was very ethical, communicative and thorough. They gave me an accurate quote and expected time frame, which they stuck to. My vehicle even came back to me cleaner and more organized than when I brought it there. Jesse texted me updates throughout the entire process. I ll definitely be going back in the future if I ever need more work.

  Dylan Pratt
3 months ago
Jesse and his crew are great! Very honest mechanics, they will never try to fix or sell you anything that isn't absolutely necessary. They always ask your permission first before doing anything, and that is hard to find these days.

  David Ash
8 months ago
Excellent service, in every meaning of the word. I was involved in a hit and run recently. I was really worried because I had a new job with a long commute and this was my only vehicle. I called almost every collision repair shop in Rochester. Not only did Morris Auto Repair get me a quote first, they were also able to get me in first. They fixed the car faster than anticipated. They were able to re-use some of the wreckage that I had picked up from the crash, making the total cost less than what was quoted originally. All this and they had excellent customer service every step of the way. I ve never written a review for anything, and was so moved by their unparalleled ethic, I felt compelled to write this. Thank you so much to Jesse and everyone else, I hope to not need your services for a while but when I do, I know who to call.

  Irfan Punekar
4 years ago
Today I completed my first dealing with Morris Auto and I am very happy with my experience. I needed some cosmetic work done on my car after a collision and if the work is always as good as this time, I'll never need another auto shop again. I was a little worried because my car is a somewhat uncommon colour but my expectations were met and exceeded. I cannot tell even under close inspection where the factory paint ends and Morris' begins. The work was done beautifully and the car looks just as good as it did before the accident. They also got it done very quickly compared to other shops I've used in the past and the prices are very reasonable. I highly recommend this place and will definitely come back the next time I need work done.

  Thomas J Coleman
3 months ago
Jessie and his crew are very nice and happy go lucky..that is why they have my business. Always a smile. Tj coleman

  Bridget Querns
a year ago
I was grateful to have been referred here by a friend many years ago. I always refer my friends and family to Morris Auto as well. They are genuine, honest, and truly good people. You can expect them to be busy and service/repairs to take a day or so. That s a great sign! I d much rather they be busy because they re trustworthy and skilled than quick and unreliable.

  Jazmin Valle
7 months ago
Did an awesome work on my car! Feels brand new! Very reasonable prices too!I highly recommend going here.Not that very accommodating as well!!

  Tom Ferris
a year ago
Jesse and his crew are Top Notch !!He will Always tell you up front what the best course of action should be to fix and maintain your vehicle !!If your vehicle needs something, he will tell you, If it doesn't, He will tell you !! I've never been burned by him !! He is a Great, down to earth guy who doesn't play games, He just tells you what your vehicle needs and how he will fix it, and charges a fair price !! If you decide to have your vehicle fixed at Morris Automotive, you will be very pleased !!

  K
a year ago
I typically never write reviews, but this establishment deserves this and so much more!!!!!! As a mom of a RIT student 5.5 hours away, it's unnerving to say the least, when your kids car is having issues. My son dropped it off, they quickly assessed the problem, ordered the parts and was repaired in less than 2 days!! This is the second time I've used Morris auto!! They are quick reasonable and don't over sell you on services you don't need. I tried calling today to personally thank the management, but couldn't get through. Thank you soooo very much from the bottom of my heart for attending to this so quickly and giving me peace of mind being so far away. THANK YOU THANK YOU THANK YOU!!!Sincerely,Karen (mom of Brendan) 2008 CamryService: General repairs & maintenance

  tristin guanzon
3 years ago
So far I have just went for a free estimate to get my car fixed after an accident. I have to say even within the 20 minutes I was there this is possibly the best mechanic I've been too.So friendly & I could tell they are honest people. It definitely feels like they care about customers and HELPING rather than just making a profit off whatever they can.Plus the art in their sitting area is super dope!I will definitely be going to them again :)

  Jason Uruburu
3 years ago
Honest shop! My wife, son and I have all had work done on our cars from oil changes, brakes, and air conditioning to body work. They've done a great job on the older 2007 Honda Civic and our new, uncommon hybrid cars. They've done better work than at the dealership and for a MUCH better price. I appreciate their texting capabilities and quick turnaround when I emailed them. They've made working with insurance as easy as possible. Jesse, Jenna and Tom (and probably others that I don't know their names) have all been great to us lately. They're friendly and have my trust. I go out of my way to recommend Morris Auto Repair and Collision to family and friends.

  Jacob Scarani
2 years ago
I've used Morris Auto Repair for a lot issues with my car over the past 2 years and they were always great. They'll never bring up bs charges and will always teach you exactly what the issue is and if it's pressing or not. Jesse and the crew are just amazing all around and I couldn't recommend these guys enough.Services: General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Oil change

  Daniel Autovino
a year ago
I've been to Morris Auto a few times and I get the same type of service everytime - Excellent! This time, they gave me a quote that included a car battery replacement. I knew it needed to be replaced but figured I'd do it myself so I turned down the service. As I went to pick up my car and i jumped in, I realized my car was dead... Knowing the battery was bad, I probably should have expected it....but there comes Jesse (the owner) walking out with a portable jumper to get me on my way! This guy cares about his name, he cares about his business, and he cares about people. He's the kind of guy that makes you want to jump on Google and write something positive...something people barely do these days. Thanks Jesse!Services: Vehicle Inspection, Auto maintenance

  George Vaisey
6 years ago
I've used Morris for nearly 20 years. The only mechanic my family trusts. I love dropping the car off before work for routine maintenance and picking up later that day.Jesse has done extensive work on all vehicles including collision work and it's been top of the line quality and service.Additionally he is the most honest mechanic I've ever had. If it doesn't need fixing he will tell you.

  nathaniel cascini
3 years ago
I love this place and even bought a sweatshirt with their name on it because they are that awesome. Morris Auto has been taking care of my parents cars and my cars for years. When I was younger and couldn't afford to get my car fixed when surprises came up, they always found a way to help me get it fixed. They do excellent work. They are 100% trustworthy and on the customer's side. Do yourself a favor and go to them - you'll see why I bought a sweatshirt!

  Pedro Barinas
4 years ago
Recommended by a friend. Went in for muffler repair. I dropped it off for repair the next day. It took them a while to get back to me with a quote (they said 9ish, but they got back to me around 2p). But in the end, they fixed my car by the end of the workday, as promised, and they welded the muffler at reasonable price. They aren't cheap, but at no point were they saying "oh you need this... your car needs that..." Just prompt, no nonsense service. If you put a premium on reliability and trustworthiness, I'd suggest you try them. As an added bonus, they also give you updates by text.

  Cathy Fraser
5 months ago
Very qualified mechanics. They re always booked because they do great work.

  Ian Stroszeck
3 years ago
Morris Auto is far and away the best car mechanic in town. They are always professional and up-front. Every time I've had to bring my car in, they've been honest about repairs and costs and didn't try to BS me on anything. Plus, being close to RIT's campus makes them the best spot to get my car fixed without having to trek across town.Services: Exhaust, Tires, General repairs & maintenance, Brakes, Oil changeServices: Exhaust, Tires, General repairs & maintenance, Brakes, Oil change

  Lewis
7 years ago
I've taken my car here 3 times. They have always been extremely helpful, giving me ample information about each situation and letting me know all of my options. I can really tell that they care about me and my car first and foremost. They deal with a lot of students and are very conscious of the fact that money isn't always easy to come by. They get a lot of business, so they usually don't get to my car day-of, but I've never had to wait more than a day.

  Jeanne Murphy
2 years ago
My son goes to school at RIT, six hours away from us here is Massachusetts. Last week his catalytic converter was stolen. Jesse took such good care of us and helped us so much during this very stressful situation.He was compassionate and patient, and explained all of our options. He worked with the insurance adjuster to make sure that they understood exactly what needed to be done to fix the vehicle. I would recommend him whole heartedly.Service: Exhaust

  Kathy Harmon
8 years ago
We have been taking our vehicles to Morris Auto for years and have always had great service! They are able to work around our schedules, they are friendly, polite and are great people. They are truly a blessing.I highly recommend them for minor work, major repairs and any auto repair needs you have. You will be very satisfied with them.

  Sue Nielsen
3 years ago
After getting a few estimates on fixing our car, we went to Morris Auto upon recommendation from another company we deal with for all our car care needs. Jesse came through with a much lower estimate and time frame. Even during COVID-19, he was willing and able to help us out. No hands on transactions and work was done on time! Easy drop off and retrieval of our vehicle!

  Noah Kalinowski
2 years ago
Best mechanic I've ever been to. Got me in quickly for an appointment on my catalytic converter. Said there was nothing wrong and didn't charge me at all. Dealership wanted $1200 to fix something that isn't even an issue.

  Adam Del Rosso
2 years ago
Excellent! Working with Jesse was a breeze and the text communication system is convenient when you are getting your car fixed on an otherwise busy day. They also digitally send you a quote that you can approve online. Work was completed promptly and fairly. I only wish I found this shop sooner...

  Md Saiful Islam
a year ago
I had a sudden exhaust problem, and they fixed it very nicely. On top, Jesse is a very nice and friendly person, and he makes sure the commitments made to the customers are fully satisfied.

  Zak Gier
7 years ago
Great service, definitely the best place around. I had gone to other repair shops but none of them were as high quality and friendly as Morris. They explained the issues with my car very well in a manner I could understand and gave a very fair, balanced recommendation for moving forward. Absolutely would recommend and will totally return for any future work.

  Paige Harrington
4 years ago
Truly the best auto repair shop I've ever used. They're honest and don't try to rip you off which is sadly so uncommon these days. I chose this place because of the good reviews and I know I'll be going here for any service I need in the future. Absolutely the best experience I've had. Such great guys to work with! 10/10

  Connor Besaw
3 years ago
Great, honest mechanic with a quality service and customer experience. I don t know much about cars so I m always hesitant to go anywhere and take the chance I m getting something done I didn t really need. I want to make sure whoever Im bringing my car to is honest. In comes Morris auto. Morris will never try to upsell you or get work done that you don t need. In fact, they ve saved me a ton of money over the years by telling me I didn t need something replaced when other shops were saying I absolutely needed it done. I really can t think of any shop I ve been to that has done this. It s a great place and all the reviews speak for themselves. You won t be disappointed!