Mercedes-Benz of Rochester

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  LaQuisha Bridges
a month ago
Glen is my service Manager and he absolutely took great care of me! I had questions he answered them and made sure I had what I needed! I appreciate that kind of respect and service! 5 stars! He also reminded me of upcoming services that will be needed and I appreciate that as well!

  Christopher Rivers
a month ago
I recently had the pleasure of visiting Mercedes-Benz of Rochester to purchase a new vehicle, and I cannot say enough about the exceptional customer service I received. From the moment I walked in the door, I was greeted with a warm welcome and made to feel like a valued customer.The staff at Mercedes-Benz of Rochester went above and beyond to ensure that my needs were met and that I found the perfect vehicle for me. They were knowledgeable, friendly, and attentive, making the entire car-buying process a breeze.Not only did they help me find the right car, but they also took the time to explain all of the features and options available to me, ensuring that I felt confident and comfortable with my purchase.I was truly impressed by the level of professionalism and dedication displayed by the team at Mercedes-Benz of Rochester. I would highly recommend them to anyone in the market for a new vehicle, as their exceptional customer service sets them apart from the competition. Thank you for a wonderful experience!Specifically, Justin Latorre, James Jones, Ibrahima Cisse, Larry, Morgan and Maria. Even the guy who drives The Mercedes- Benz shuttle was awesome every encounter was great.

  Carrie Midgett
a week ago
First time getting service on the car and the team was amazing. Met at the door and went right to the service desk (Mariah) and was given an estimated time of how long the service would take. The waiting area was nice and I worked on my computer the entire time. Drinks and snacks. My service technician Chris came and talked to me about everything that was done and they cleaned my car.

  cafina tuggles
5 months ago
The experience shopping for my new vehicle at Mercedes-Benz of Rochester was great. I loved the fact that I was treated with respect. Never once did I feel pressured to make a decision until I was ready.Thank you Robert.

  John Iota
4 months ago
I had a great car buying experience. Servicing my vehicle has been top-notch and convenient. The personnel are friendly and have been very helpful when needed. Of course, my car is superb!

  Jessica Tozzo
6 months ago
The process of purchasing and paperwork went super smooth, I drove from buffalo and it was well worth it! My salesman Justin Allen was exceptional- he went above and beyond, took the time to explain the cars technology features and power train specs to a tech challenged person lol he was patient, has excellent communication skills, was understanding and intuitively new my needs. Had an amazing experience and will return in the future! Thank you

  Erica Young
2 months ago
Max is the man! I had an issue with my Mercedes' massage seats and ended up having to return to the service shop THREE separate times before it got resolved. For this reason, I could not rated 5 stars. However, my service rep Max was very courteous, kind, polite, professional, and obliging the entire time, which is why I rated 4 stars instead of 1. He kept me up-to-date on everything that was going on and even saved the service center from me demanding a refund and taking my car somewhere else. Mercedes Benz West Herr is very fortunate to have Max. I will be looking for him any time I have to have service on my vehicle. Thank you Max.

  LASHANNOD ROOKS
2 weeks ago
My experience with Mercedes-Benz of Rochester was amazing. They made me feel secure with my purchase, and I love the customer service. I m so blessed to have chosen them to do business with. I wouldn t change it for the world. Amazing experience If you re looking for a car Mercedes-Benz of Rochester Is who you want to do business with.

  Martin kaufman
5 months ago
Only good things to say about my experiences with the Service Department at Mercedes-Benz of Rochester. My car has been maintained well without any problems or hitches. My Service Advisor, Stephen Murphy, is terrific and is always very pleasant, professional, and accommodating. It s somewhat rare today to find great service wherever one goes, but I can honestly say that Stephen makes the experience very easy and stress free. What more can one ask!

  Phillip Vance
a month ago
My experience was excellent. James Jones was great. He was able to provide everything I needed in a short period of time and the whole experience of my trade in to the delivery of my new Mercedes was top notch!

  Xavian Shaw
2 months ago
I had spectacular experience with MB of Rochester. I was a out-of- state buyer and purchased my vehicle via internet & phone. Jeremy and Fred worked diligently to complete the entire sale process and home delivery of my vehicle within 2 days. The team is extremely personable and they made the process easy. The great service is appreciated.

  James Bouwens
4 months ago
Robert welcomed me as if I was a member of his family. I m a GM retiree that has never had to negotiate a deal. Robert, Zara and I quickly agreed on a price and finalized the deal in less than a hour. I would highly recommend this dealership and if you can these employees. Respectfully Jim

  Kristina Rauscher Bianchi
4 months ago
I have never had a bad experience with Mercedes Benz of Rochester! Their attention to detail, their willingness to go above and beyond to avoid any unnecessary inconvenience with appointments is greatly appreciated. I love having one contact person who handles all of my needs in the service department. Stephen does an exceptional job!! He actually makes having to go in for appointments pleasurable!

  John W. Gates
7 months ago
Buying my Mercedes Benz 450GLE was a pleasurable experience. My sales advisor, Joe, was very knowledgeable and friendly and thankfully, he was very patient with me as I was going back-and-forth on which model to get. The whole experience was awesome and I know where I ll be getting my next Mercedes from.

  Terry Mielnicki
2 months ago
Mercedes of Rochester was the best experience I had for warranty work on my 2022 Mercedes GLS 450 ! I first spoke to Patrick was very professional, and explained the recalls on my vehicle. He also offered me a loaner car for the work that needed to be done. When I came to the dealership, Glen the service advisor was more than professional ! He explained everything about the dealership and what is going to be repaired on my vehicle. Upon picking up my vehicle, I was explained everything that was repaired. In addition, the vehicle was vacuumed and washed. I couldn t ask for better experience, and I look forward to do business at the Mercedes of Rochester in the near future, I highly recommend them !!

  Jessica
a week ago
Had a car special ordered through a rep, unfortunately after waiting 8 months the car was completely wrong due to the error of the salesman who didn t follow through. I was extremely disappointed and had to purchase a similar one a few hours away but the service department was awesome with my new vehicle.

  Dolphan McFadden
4 months ago
This was Best Dealer Auto Service experience EVERI ve had service at other dealerships over the past 60yrsMy Service Person Max listened to my issues and made me Feel comfortable, assured and all the Attributes of real Customer Care Person. The Support team stepped up as when when I called back with a question. To top it off, I didn t buy my car from there. Yes 5 Star Service Indeed

  Carolyn Ames
a month ago
I had the best experience here. Justin Allen was a great salesman and the fiance team was amazing as well. I ll be sending anyone and everyone I know looking for a vehicle there.

  Christina McBride
10 months ago
**note** this is from a few months ago- I didn t realize this review was sitting there unsent :) so here it is, 60 days later Have to let people know if you want a Mercedes Leeann and Jason St John, at West Herr Mercedes, are who you need to see. We came in and took a test drive of a car we saw on the website, (we had a former West Herr Mercedes purchase from them to trade in) loved the car, and an hour later it was a done deal including financing. Jason and Leeann St John are amazing to work with! West Herr Mercedes, and especially Jason and Leeann, are top notch, friendly, happy and no nonsense.. They will work to get a straightforward deal on the table for you. They want you in the car of your dreams. Highly recommend these two!! Our son went in today and got a deal as well.

  Dick Bridwell
2 months ago
They had my S Class for several months trying to eliminate a low whining noise between 53 and 65 mph. Much of the time was waiting for parts of which they changed many but without success. They told me it was the same as all other s models of the same year, which I did experience in another vehicle of the same model and year. In other cars that don't ride nearly as quiet as the S-class, you might not hear the whining noise at the stated speed range. I feel the service level from the dealer was excellent, in spite of not being successful Illuminating the noise, and they kept me in brand new loaner cars while they had mine. I would give their service level alone, five stars and I believe they tried their best.

  Kaileen Shoemaker
2 months ago
I prefer to handle car negotiations and purchases via email, and I have to say, Jeremy at Mercedes of Rochester was incredibly accommodating. He made the entire process smooth and stress-free. It was absolutely worth the drive from Buffalo for such a positive dealership experience.

  Yolanda Beaner
a week ago
I had the best experience with my tune up appointment. My car was picked up and dropped off . Both my drivers were very nice.

  Germaine Jefferson
a week ago
Merahya Colon service advisor was able to fit me in last minute without an appointment for vehicle inspection, she was kind and courteous. Five star service.

  Blair Banks
a year ago
From the ordering process to the final pick and purchase James was absolutely wonderful. He kept us apprised every step of the way and made our buying experience exceptional. His colleague David was also fabulous. They both took the time to ensure we were completely satisfied. Thank you both and I would recommend Mercedes Benz of Rochester. Though it was a distance they made it worth it.

  Ajinkya Buradkar
2 months ago
Extremely satisfied with my recent purchase of vehicle from MB Rochester. Justin and Zaka were kind, polite and extremely helpful throughout the process. Glen went step ahead and helped to keep my car maintained by proactively verifying CPO. Would definitely recommend MB Rochester for buying you next car.

  Rick Sheffer
5 months ago
I have been working with MB of Rochester for 5 years now and every time the service is fantastic. Each time I have my car in for service I am treated to exemplary quality service. Specifically, Max took extra care with getting me a loaner vehicle and also double checked my paperwork so that I didn't get charged for services that were not necessary.

  Paula Leone
a month ago
Great service department. Merahya is always a great help with keeping you updated on everything, and will answer any of your questions. Thank you for being an awesome service department. I love my vehicle.

  Joseph OShea
5 months ago
I'm thrilled to share my positive car buying experience! Our salesman, Jeremy Wabick, at Mercedes-Benz Rochester, was incredibly helpful, guiding me through options without pressure. The process was smooth, and he went above and beyond to ensure I found the perfect car. Overall, a delightful and stress-free experience!

  Gary Meta
2 months ago
Max, customer service representative, was excellent. He is always professional, courteous and very helpful. He deserves a 50% raise for his great work.Gary Metz

  Behiye Mansour
2 months ago
I would like to express my sincere appreciation for the exceptional service provided by Service Advisor Stephen Murphy at your Benz dealership. Mr. Murphy's professionalism, attention to detail, and commitment to customer satisfaction truly set him apart.During my recent visit to the dealership, Mr. Murphy went above and beyond to ensure that my service experience was seamless and efficient. He demonstrated a profound knowledge of the vehicles and addressed all my concerns with clarity and expertise. His friendly demeanor and willingness to assist left a lasting positive impression on me.In an industry where customer service can make all the difference, Mr. Murphy exemplifies the highest standards. I believe his dedication to excellence reflects positively on your dealership and contributes significantly to its reputation.I feel gratitude to Mr. Stephen Murphy for his outstanding service. It is employees like him who make a significant impact on customer loyalty and satisfaction.Thank you for maintaining such a high standard of service at your dealership.