Jim's Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ian Mercurio
a year ago
Absolutely outstanding quality of work and communication. They did a fantastic job on my 2004 F250 with the front-end alignment.I brought it to them on the pretext that I had installed new front suspension components and needed an alignment. They went above and beyond to properly diagnose my front solid axle being out of alignment in the right front. This was on the ball, as I had been involved in a front-end collision a few weeks prior, which was primarily in the right front. They were equipped to handle the job with ease, which involved using a frame puller to move everything back into place (and some new hardware).They did a great job at a fair price and clearly have strong integrity with their work. I highly recommend this place for any medium to heavy duty truck suspension needs. The truck drives straight and true now!

  Pest Express
a month ago
Jim let's me know exactly what issues my truck has and will even on occasion show me the deficiencies he's found and I appreciate his honest and thorough assessment. You can really tell Jim loves turning wrench

  Moe Leddick
2 months ago
Gotta admit there are alot of shady mechanics out there! But JIMS SERVICE CENTER IS NOT THAT!!!! They were polite professional and understanding they didn't try to upsell me anything and actually fixed what needed to be fixed! Family friendly!!

  Lakeisha Grayson
6 months ago
I paid for a full diagnostic and repairs worth $2450. Random lights came on after their "repair" so I asked Jim to look at the car because something wasn't right. Jim then blamed it on the age of the car and refused to answer questions with a clear response . He became extremely nasty shouting for us to leave because he "had customers" and began cursing at my family and I. I do not recommended this shop at all!!!Services: Auto body & trim repair, General repairs & maintenance

  Ralph Tetta
4 months ago
Jim s is my go-to shop for all my automotive maintenance and repair needs. Fast and friendly service and always dependable!

  Donn Taylor
4 years ago
I ve been coming to Jim s for years and have never left dissatisfied with his services. He always keeps you well informed of what he s doing, performs all important safety checks and alerts you of possible issues that need attention, he will search far and wide to find parts at a decent price, his team is very friendly and completes the work quickly and I never have issues after I drive away that requires me to return anytime soon. It gets better; there s a cozy waiting area with refreshments should you choose to wait on your vehicle or there is a shuttle service if you need to tend to other errands. Thank you Jim and the team for consistently being awesome at what you do and your team s excellent customer service.

  Anita Dunbar
3 years ago
Owner is hands on, will show you what needs to be fixed before he touches your car, and prices are reasonable. Not one of those shops where you go in for one thing and they try to get you to fix several other things that are not needed. Everyone seems to be happy working there which really shows in the customer care that you receive. I give this shop an outstanding high five. Also they will take you back home, work while they fix your car and pick you up when it's finished! I definitely recommend this shop!!!

  Jonathan Shultis
6 months ago
The lady on the phone lied about the diagnosis charge said she told me on the phone but my wife was standing right there when we called them out on it jim said oh well I was right there no you were not keep the money you needed it more than we did it's all because the warranty company said the parts were not covered so they figured well we need to get some money out of themService: General repairs & maintenance

  HCR HCR
4 years ago
I have been bringing my vehicles to Jim's for approximately 10yrs. I was referred by another customer. I have had nothing but great service . Jim and his staff are excellent seasoned mechanics and all repairs have been excellent . He has given me great advice that has always been in my best interest, but also respects my choices . He gives repair choices and options in consideration of my financial limits at the time . He has only been absolutley firm on a repair need if it has to do with safety or required by law. He literally shows me what needs to be repaired, shows me the new part I purchase, shows me the old damaged part removed ( sometimes even if I'm not interested). He is very accommodating to my schedule . I have watched him interact with a variety of customers and he works well with all customers. He and his staff are especially respectful of women . I have been a vehicle owner for 35yrs, been to several different repair shops , and know what great service and quality car repairs are .

  Ashley Shultis
6 months ago
Absolutely disrespect wife told me to go to he'll and Jim is rude as well God don't like ugly people like this make me sick there is a right and a wrong way to handle things but it's ok karma will catch up

  David Stickney
2 years ago
Jim Andrews of Jim s Service has been my trusted vehicle partner for quite awhile. His shop is honest and does quality work. It s not always what you want to hear, but you know it s right. I feel fortunate to have developed this relationship.

  Marissa Lake
3 years ago
I brought my, new to me, car to have Jim run a diagnosis to see what was exactly wrong with my car, which the dealership wouldnt tell me. Jim took the time to explain everything to me, and made sure I understood what he was saying. He also led me down the right path of filing paperwork with the DMV because of how the dealer I purchased the car from was liable. He also completed an oil change on my car which was the shortest time I have ever waited for an oil change. I could not recommend Jim's service center enough! Everyone is so kind there and they treat you like family!!

  Jinny Hollins
4 years ago
I literally stayed across the street for an entire year and never once reached out to them reading some of the reviews and seeing some interactions . Going in there probably saved both mine and my children's lives I went in only for a flat tire and came out well informed of what was wrong with my car and what needed to be done . He told me he was morally obligated to tell me what he saw under the car and that means more then the world to me. I so very much appreciate their service and I think they're amazing people with fast and reliable customer service.

  Tracy Stevens
7 months ago
I ve been a customer at Jim s call, since 30 years ago. He is fast, efficient and fair. He s an expert at his craft.

  Christina M
3 years ago
Went to Jim s after getting a high quote by another shop. I was going to be taking a long road trip and he squeezed me in last minute. He gave me an honest assessment of what needed to be done and what did not need to be done. He saved me time and money and ensured I d have a safe road trip.

  Richard DeLorenzo
10 years ago
I have had great service at Jims. Hands down they fix it right the first time - every time. I don't have to keep going back, He fixes the car right and without charging a lot either. They also took care of me when I hit a deer last year and matched the paint on my Cadillac perfect (Black) which we all know is hard to do. Black shows everything. Service is great and the staff knows exactly how to take care of you. I worked on cars for many years, granted I don't know the new technology, But at Jims they know it very well. If your looking for a great mechanic, Jim is your man.

  Victor R
4 years ago
I was there today 12/5/2019 with my Infiniti because it had electrical issues. Jim and his team not only diagnosed the problem, they fixed it and had me out of there in no time. I can't forget to mention how professional and kind him and his wife and staff are. Treated me and my little son like family. Very good people, loved my experience there and I HIGHLY RECOMMEND this place!!!

  Kristine Bryant
4 years ago
My father is a mechanic and my two brothers are mechanics. Unfortunately, they're not close enough to service my car - so Jim has been my mechanic since I moved to the Rochester area - over 20 years ago. I wouldn't trust my car to anyone else - and coming from a family of mechanics, that means something. Jim has worked with me over the years to maintain each of my cars, since the years when I was a struggling single mom. He explains what he's doing and why, and he offers options. I wouldn't trust anyone else to take care of my car.

  Tim Paige
4 years ago
Jims Service is the absolute best. Jim, Linda and the rest of the Jims Service family are top notch. I will not take any of my vehicles any where else. Jim walks me through any repairs necessary with a full explanation before the work is performed. He even takes me home and picks me up while the work is being done!! Jim has actually become a friend, not just an acquaintance. It is now 2 yrs since my original posting. I went to Jim this morning with an issue on my wifes car, He and his team worked on the car past closing time, called me and said the car was ready! What an awesome group of people, Friday night, 20 degree weather, and they all stayed and got my wife "on the road again" I am so grateful for the crew at Jim's Service.

  ROC City Project:Paranormal
10 years ago
Jim's Service Center was a life saver! I recently brought in my 2006 Buick Rendezvous when it suddenly quit running. They quickly diagnosed the problem and gave me several options to fix not only this issue but a few other issues that, had they not been addressed, could have caused problems down the line. They even took the time to help me prioritize what should be taken care of first according to my budget. What really stuck out to me about this shop was their high regard for customer service and professionalism. I would DEFINITELY recommend Jim's Service Center to anyone looking for a good, honest place to take your vehicle!

  Jim Sloey
15 years ago
I discovered Jims through a friend many years ago after getting ripped off (again) at an auto service franchise. Over the years the folks at Jims have consistently performed excellent service on our vehicles at a price that is usually below the competitors. How can they do that? My guess is that it takes a lot less time to make repairs when you know what you re doing and have fully trained staff. These guys are great and I would recommend them for any type of auto repair.

  Tony B
3 years ago
Great shop - Jim is great! Although on one special occasion, in unfortunate times, I passed some serious gas in Jim's waiting room... I felt really bad and embarrassed as the Secretary looked as if she needed to flee the scene and run out of the place. Not really sure what got into to me that day and what was brewing. I tried explaining the situation to the clerk at Walgreens (mentioned in a previous review) and she assumed I belong in sometime of circus. I give Jim and his staff a lot of credit for putting up with this behavior. It speaks volumes of the the kind, courteous professionals they truly are!

  Kristen Murdola
3 years ago
I have been going to Jims since he first opened up in the 1990.s. I know my car will be fixed correctly. I have restored many cars in the past, and I always take my cars to Jim to do the finish work. Always done right.

  elizabeth lape
4 years ago
Is willing to do service on my modified ramp van, and does great work on it. One of the few mechanics in the area that will work on modified vans. Whole family had been coming here for years. Never had a problem. Nothing but respectful and polite.

  mitch ruoff
6 years ago
So do not go to Jim's. It's a scam. I went in to get an estimate on what was wrong with my car. The lady at the front desk was rude and very unhelpful and racist. Once they told me their was a 45 dollar lift fee I decided to call other places to see if I could get a cheaper deal. While I was on the phone Jim overheard us and immediately became aggressive. He yelled at us saying "there's no such thing as free work" and that "his kind isn't allowed here", talking about my friend who is black. I was completely outraged when he continued to follow us outside while we were respectfully leaving and insisted on fighting us. He yelled profanitys at us such as "f**k you" and the "n" word while he followed outside and to our car. I'm still in shock about all of this. Do not go here. He does not deserve your business and Dave's Auto on west ridge road near Tim Hortons is far better and cheaper. I'm going to go to Dave's for now on after heading there after and having a smooth, positive, helpful experience. Please do not support this aggressive racist company.

  Wesley Converse
4 years ago
I have been coming to Jim's for 21 years. In all that time I have never been left disappointed.All work in completed in a quick and curtious manner.My whole family is treated like part of Jim and Linda's family.I would recomend them highly.

  Steve Eckel
4 years ago
Jim s Service on Norton Rd in Rochester is full of very nice and knowledgeable folks. They will take care of you like family and treat your vehicle like it was their own. Highly recommended!

  Cj McMaster
2 years ago
When you call the owner is always available to speak to you, he is very friendly and knowledgeable Jim does his best to help you with your vehicle problems. Fair priced and can usually get you an appointment the same day or the next

  Peter Vancola
4 years ago
Jim's auto is the most over priced.most deceiving hack I have ever been to he blew up at me after charging me 370,00 for a simple short I had a wire hanging out of my hood he got in my face and told me everyone here hates you! The guy is nuts I have given him a few jobs .the prices were real high now I found out why while trash 100.00 per hr.he told me he was the cheapest # liar also

  Vincent Marasco
3 years ago
Jims service has been great to my wife and I for years they service both are daily drivers and my company truck and we wouldn't bring our vehicles anywhere else. We highly recommend Jim's for there great service and reasonable rates.