Independence Car Care Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Johnson Jean
3 months ago
I had a coolant leak issue in my Ford Focus, Independence Car Care was able to take care of that for me the same day. Now my heat is running, and there is no more leak. They provided me with a free estimate and the choice and freedom to decide, which was great. Their tariff was reasonable and Jeff showed me great customer care and I was satisfied with the service. It will be great if you call and book at least one day in advance, so you can reserve your spot. I will definitely call Independent care "home" now for my car repair and service.John, Rochester, NY

  Healthy Highway
a week ago
I have been going to independence car care for over 10 years. No matter why I make a phone call To check something about my car, Jeff and Cody are always so helpful. What is important for me is that I trust them with my car.

  Joseph Smith
a month ago
I had a check engine light on and look to be transmission fluid under my car .I tried many of the chain shops in the Rochester area they would not touch a vehicle with Possible transmission issues. so I called Independence Auto Care not only to my surprise could they do everything that my vehicle needed they were able to fit me in to their schedule at my convenience. I felt the price was very reasonable their work was outstanding not only did they fix my vehicle they called me later on the next day to check to make sure everything was working properly with my vehicle .I would say that's going above and beyond standing behind their service . I will definitely bring future business to Independence Auto Care . So I'd like to thank all people involved Mr klipfel ,Cody ,Pam and any service technician that worked on my vehicle thank you. sincerely Joe Smith

  Eric
2 months ago
I have been a loyal customer since Independence Car Care Center opened their doors. Their friendly customer service, knowledgeable and skilled techs, flexible scheduling and overall quality of experience have kept me happily on the road for years. I recommend Jeff, Cody and the entire team to anyone who will listen. 10/10 - I will always bring my vehicle maintenance and repair business to Independence!

  Dave V
4 months ago
Went to independence car care, Monday. We have been coming here for almost 8yrs, the staff and mechanics are incredible. Had tires battery oil change and inspection done. I know I had a couple of minor issues before I went. Everything was corrected, no haggling, if somethings not broken they will tell you. What I like the most about this place is its family oriented. Prices are fair, the workmanship is outstanding. I wont bring my cars to any other place, not even the dealer. I totally trust this place, and never had a bad experience. You need help, this is your place.

  Doug Snyder
3 months ago
The crew at Independence was awesome. I had a regular lube and tire rotation, but they also did another job that was outside the norm for them. I had helper springs installed on my truck. Cody was great making my appointment and keeping me posted on the work, Darrell the mechanic came right out to the waiting area and asked questions when he had them instead of going to Cody and having him ask. It truly felt like they cared. It was my first time there, but by the way I was treated, I felt like a long time customer. They will definitely be servicing my truck when it needs it. Thank you guys!!!

  Michele Stone
5 months ago
At Independence Car Care Center you will find a trustworthy team who provides quality work at a reasonable price. Thank you to Jeff and team for the excellent service. We appreciate you going out of your way to help us with a difficult automotive situation. Our family will be coming to Independence for all of our automotive needs.

  Ryan Pinney
3 months ago
This shop is amazing! I've brought 2 vehicles to them and they both were fixed right the first time. Jeff has been amazing and I will continue to bring vehicles to him. I highly recommend these guys.

  clary gonzalez
a month ago
A very pleasant experience. Will be definitely taking my car there from now on. Took my vehicle there with many problems, now my vehicle sounds like a brand new on. Very professional and friendly. Will be recommending them to friends and family.

  Nate Higham
a month ago
Had a few issues with a 2010 Yukon including brakes and they were able to get me and out all in the matter of a few hours at what I felt was a reasonable cost. Will be returning for any of my car repair needs.

  Michael Garrison
2 months ago
They didn't tell me stabilizer bar was gone and it took my inspection sticker off and then let me know about it I understand it was out of date but at least let me know about it so I drove around 2 days without in an inspection

  Matthew Hannafon
5 months ago
Went in for rear brakes and some questions regarding issues going on with my vehicle. The front end service was outstanding with their knowledge and willingness to help me make decisions on how to proceed with an older vehicle and its needs. I will absolutely be a repeat customer. Great job to the whole team.Service: BrakesService: Brakes

  Noreen Flanagan
2 months ago
Recommend them highly! Dealt with friendly, knowledgeable staff from start to finish. Roomy, inviting wait area. They explain things clearly, fair pricing. Will definitely be back! 5 stars in every area.

  Mark Andrea
4 months ago
Jeff, Pam & their staff are always friendly, professional & trustworthy. Always accommodating too my schedule. They've been doing my work for over 15 years. When you find a mechanic you trust, you stay with them.

  Mike Grover
3 months ago
If you're looking for an honest place to get you car repairs done this is the place to go. Jeff is very knowledgeable and honest. You can be assured that you're not getting screwed over. Jeff will tell you exactly what needs to be done and not sell you stuff you don't need

  Austin
7 months ago
The service here was excellent. I didn't have any troubles with my oil change and tire rotation. The wait was short and they have a nice mini lobby to wait in. Their prices were fair, not too cheap but certainly not overpriced, AND as I was checking out I was given a customer care package with all kinds of added benefits. It was very surprising and appreciated, that's such a great added benefit for using their services. I'll definitely be stopping in again when needed. Thanks again guys, pleasure doing business with ya :)

  Carso
6 months ago
Nice to go to a professional, well organized clean shop. This was my first time here. They did excellent work in a timely fashion. They kept me well informed during the whole process. I m tired of dirty, unprofessional shops where you don t know what s happening. These guys were great. Sometimes as a woman dropping a car off at a shop you feel a little apprehensive. Like they think you don t know anything. Did not get that vibe at all from this shop. Very friendly, respectful and courteous.

  markell mims
a month ago
Cool place nice affordable prices very knowledgeable

  Mark Julian
7 months ago
I recently did some repair work on my Avalanche and it needed a front end alignment afterwards. I looked online at my options of alignment shops, l made a few calls and spoke with a few mechanics. They all seem to have attitude problems until I called Independent Car Care they were courteous and professional and I was able to get my vehicle fixed the same day. They did a great job! So If you're not happy with your current repair shop I highly recommend checking them out you won't regret it.

  Mario OCTO
7 months ago
My car was plagued by an annoying, consistent squeaking sound. I took it in to Jeff and his crew. They quickly diagnosed the problem, wrote up a fair estimate, and got to work. The service was performed efficiently and proved effective. No more squeak squeak. I have been doing business with Jeff, the owner, for many, many years. He has always provided solid solutions, and his customer service is top-notch. I highly recommend Independence for whatever car problems you're having.

  Enrique Gonzalez
3 months ago
Been there twice and they do amazing work clean environment. There's no other place for me . As soon as I get my finances right I'll be back cant wait to get my air suspension back and running.

  Michael Moore
4 months ago
It's rare to find a service shop that has integrity, skilled techs and a customer service oriented staff. This store has all three. Reasonable prices and a genuine concern to take care of their customers issues. So glad I found this place!

  Markeith Cash
4 months ago
This shop is the real deal. Great customer service, honest mechanic's, and prices reflect their workmanship. This is the go to place for repairs and maintenance.

  G
2 months ago
I would actually give them a 1000/5 stars due to the fact that they got me in within 10 minutes of me calling and fixed my car VERY quickly . They are very reasonable and kind .

  Gyna Gibson
6 months ago
I brought my 2007 Chevy Silverado to get a bolt drilled out. I got it towed from another shop to get some work done and they called me when my vehicle was repaired. When I arrived I had a check engine light on in my truck that was not there when I had it towed. They started falsely accusing the tow truck driver for driving it off his truck with 0 coolant, even though I saw the driver use the winch to pull it off. They had to drive my truck into the bay with 0 coolant and then he did his diagnostic and wrote the check engine light was on. I noticed the check engine light was on when I went to pick it up and I kindly told them to address that issue also. They went out and came back saying they couldn t do anything about it instead of giving me the full service I asked for. The owner called me later telling me to google the company and to see how reputable they are, and defended sending me home with a check engine light when I came there for full service, even though I d just had horrible service. I m tired of dealing with shady shops. I m not saying don t go here because they did fix my truck but I d advise everyone to be cautious!

  Jodi Selbig
10 months ago
I have been using Independence for several years now after they were recommended by a friend. They have done several different types of work on both of my vehicles. Jeff and Cody are very attentive and helpful. I have been very pleased with the quality of work that they provide and I feel like I can trust them. I would highly recommend Independence Auto to others looking for a reputable business to service their vehicles.Services: Exhaust, Oil change

  Jim Harrison
7 months ago
My cars A/C quit the Friday before the Labor Day weekend and due to health issues I was housebound, Took my car to Independence Tuesday and told them what happened and told them if it was under $1200.0 just fix it. Got an email Wednesday morning saying it was ready to go! Cody let me know there's a very small leak in the system, they put dye in it and to check back in a week or soo to determine the cause. now THAT"S great customer service!I've known Jeff since the late 1980's and I will be a customer for life because of the uncommon treatment I received and I will tell EVERYONE about my positive experience! My sincere thanks again.Services: Auto A/C recharge, Air conditioning

  Allison Michie
2 years ago
Great experience. I was having brake issues and Jeff was able to squeeze me in the same day. They are also much cheaper than other shops around.Service: BrakesService: Brakes

  Lindsey Hawes
3 months ago
Will be bringing our cars here from now on. They are honest with good pricing. Would highly recommend!

  E.V. Hanks
8 months ago
I have taken all of my cars here for several years. I appreciate the excellent customer service, they take time to listen to my needs, often go above and beyond to assure my car is road ready. They are honest and never oversell or recommend unnecessary service. I highly recommend!Services: Tires, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Oil changeServices: Tires, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Oil change