Impact Motors

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Caitlin S
4 months ago
called in a panic as I had a slow leak in a tire and my psi was extremely low. they told me to come right in and took care of me even though they did not have any lifts available. he jacked my car up and got it situated right away. the lady at the service desk is so nice and pleasant. they charged me $35 for the patch and offered to check and top off fluids. extremely grateful they were able to take care of me so quickly so I could make it to work.

  M D
3 months ago
Saab ExpertsOther mechanics look at my 2002 Saab and see "the ugly girl at the dance" but not at Impact Motors. They're knowledgeable, friendly, communicative, and fast. Impact is where I would send anyone looking for a Saab mechanic.

  Chris Peterson
a month ago
Impact Motors is one of the best Saab service shops in Western New York.

  rT Vibez
7 months ago
This was the worst experience ever, wish i never brought my car here, way to overpriced and i got my car back with more issues than it had when brought there. even had them double check my car and they said it was fine. LIESS

  Philip Watkins
2 years ago
Honest - I asked about replacing my front shocks - he looked and reported back that they were new - I would not have known and he could have replaced anyway.Reasonable - We bring a Mercedes and classic Lincoln here. Both are tricky and his hours always come in reasonable.Never tries to upsell or take advantage.Highly recommended.

  Chad McConnell
10 years ago
These people are great. Took my car in for an inspection (had already failed at a dealership) and they inspected and repaired it for $100's less then every other place I had checked. (~15 places).They were kind and courteous and were quite knowledgeable. Also they were quite prompt and fast with the repairs (full strut assembly replacement in the rear) and my car was finished within 5 hours of taking it in.(Note: I had been referred there by my brother-in-law who is a mechanic himself for the city.)

  felicity cubed
2 years ago
Without a doubt, this auto repair shoppe values honesty, integrity and the finished product above all else. Time and again, i come to them with any problem whether overt or perceived and they get to the heart of the matter. Methodically - and with a fair amount of skill meets imagination - the mechanics here always seem to examine my car s inherent strong suits benchmarked against whatever really is the - often times hidden - issue that many an auto repair shoppe might miss. I know this from personal experience. This attention to detail does not waver according to what Mother Nature may or may not be doing at a given time - ultimately to achieve a job well done. My heartfelt thanks goes out to Al, Phil, Gus, Francis & Dan for 25 Years of keeping my car young!

  Will Salmon
8 years ago
Al has been working on my Saabs since I had an '83 Saab 900 Turbo. This is the best Saab mechanic in the world. He is fair and honest. I drove my car all the way from Atlanta Ga to have Al work on it and still saved $500 with travel expenses included. He's a real Saab guy, not a Saab mechanic looking to rob you. He knows his stuff. I can't say enough good things about him. Totally trustworthy. If you aren't satisfied with Impact Motors, you are impossible to please. Great place.

  wasd wasd
7 months ago
this place will try and take all of your money over easy and simple repairs, asked the mechanic simple questions and he was yelling, got the car back with more issues than it had when i brought it there

  Li Huang
7 years ago
Phil and Al are hands down the most friendly, knowledgeable and honest mechanics I came across in Rochester. Each of them have over 30 years in the industry. They took my car (VW) out for a few test drives to find the root causes of the issues. And then very patiently explained to me. The charge was fair. I'm highly recommending this place!

  Austin Hancock
9 years ago
Awesome place, people, and service! I do my own maintenance, but had my inspection done here for my Volvo S60. I got the impression they were true Euro-gear heads. :-) If I ever need a repair too big for my hands, these guys will get another call from me!

  Kimberly Ann
5 years ago
My car was in for service last month 2015 Volvo, because the power steering was going in and out and I could hear what sounded like a squeaking belt, daily.Later that day the manager call and said my tires are completely worn (new 2018) and I needed to replace the gas pressure pump. I repeated my question and regarding why I came in for service. At that time I was told that during their test drive no sound(s) was heard.Upon pick up my vehicle $700 I was informed that the sound, that was now aparently heard, should probably dissappear soon.Driving home the steering wheel locked and the vehicle turned off. Shortly after it started smoking under the hood. I called the manager/owner and was told that there was nothing that they can do, becauae they didn't have the vehicle to look at and they did not perform work on my steering.

  Errand ofMercy
10 years ago
Have been going to these guys for 5 years- great staff and very accommodating. They are very honest and will not try to trick you or push products on you the way other shops do. They really go the extra mile, too - I have had them add extra services (that I didn't ask for!) free of charge just because, and one time my girlfriend's mom (also a long-time customer) was stranded and they drove way out of their way to pick her up! :)

  E&M Essentials
7 months ago
This place will scam you for your money and and cause more issues than you all ready have then when you ask them to fix the issues they caused they make you pay for it. DONT GO HERE

  Rob Grayson
9 years ago
We have a german & swedish vehicles. It does not matter which we take there these guys are awesome. Straight forward, helpful, informative, and just great folks to deal with. I will not take my vehicles anywhere else. Which includes my 1968 Saab

  Mike Hunt
7 months ago
Don t come here completely ruined this Saab after claiming to be professionals.Service: General repairs & maintenanceService: General repairs & maintenance

  Barb Glassman
2 years ago
Great guys doing great work to keep us happy with our toys. TU!

  Marina Lisser
6 years ago
Great place, highly recommended for European cars! Professional and caring!

  david wilson
5 years ago
These guys rock. It s part of the reason I love Saab.

  John Weymann
3 years ago
Honest and do great work.