Ide Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Kasperski
4 months ago
Returned the car in good condition, detailed inside and out, and everything in working order. Communication was good with emails and phone calls. Took longer than antispated, but that was mostly due to two additional supplement approvals needed from insurance. Also, car was returned needing washer fluid. But I'd recommend and use them again.

  Dale Canning
2 months ago
Back in October of 2023, we smacked a deer and did a substantial amount of damage to our pickup truck. As a loyal Ide customer of over 30 years, I sent the truck to Ide Collision - BIG MISTAKE. It took them over 14 weeks to get everything done, the majority of that time the truck sat with no one doing anything to repair it. Not only will I never use the collision shop, Ide Honda didn't respond to an email I sent them to see about a loaner while their collision shop sat on my truck. Sorry Ide, when I replace my pickup soon, I won't be stopping in.

  Ryan Fletcher
a year ago
I recently had work done at IDE on my 22 Tiguan after hitting a deer. At first, I was very frustrated with the poor communication with the body shop, however shortly thereafter a new manager (Chris) took over operations. Chris was nothing but professional and communicative from that point forward, and I could tell that my vehicle was a priority to him and IDE collision as a whole. Even after completing the repairs after the accident, he buffed out all the minor scratches on my car free of charge, and paid for the price difference of the aftermarket to OEM hood because of the frustration I felt in the early stages of working with them. If there ever was a body shop that know how to treat customers who care correctly, it s this one. If I ever need any more work done on my vehicles I know where I ll be taking them.Service: Body & Trim

  Jim Wesley
5 months ago
I own a 2003 Honda Element with 234,700 miles! The driver side door hinges were all rusted and the door would not close. My two garages would not fix it "the parts are not available anymore" Ide Collision totally fixed it, replacing the hinges and even fixed the internal door damage I created from slamming it. All better now! Thank you Chris and your team.

  Lauryn Prindle
a year ago
I'm very picky about my car so when a dog scratched my brand new CR-V I went to Ide Collision to see what they could do. They tried buffing out the scratch but I could still see it so I went back again. They were very patient with me and even gave me a quote to repaint the door. I waited a bit because I was trying to deal with it. Then I had someone bumper brush my car in a parking lot. So back I went. Not only did they buff out that for free but they touched up the door again. I was very happy with the result. The time between the door incident and the bumper were months apart.The manager, Chris Bishop, was extremely professional and patient with my numerous emails, phone calls, and visits. He made me feel 110% better in the fact that a) I'm the ONLY one who will notice the minute scratches on the car and b) made some very good suggestions as to how I can fill in some of the rock nicks that occur on from driving on the expresswayAll-in-all I'm very pleased with Ide Collision. They could have taken close to $1000 to paint my door easily. However, Chris had his team take the time to do a quick buff that fixed 95% of the issue for me so that it looks just like new. That being said, they are NOT there to just take your money and offer fixes you don't need. Their prices are actually very reasonable and the people that work there are pleasant and professional.If ever I DO end up needing body work (knock on wood that I don't) I will be more than comfortable taking my car here for repairs.Service: Body & Trim

  Lisa Coriano
7 months ago
I would highly recommend going elsewhere if you would like quality work performed on your vehicle. Ide Collision Center WAS a great place to go to that you could depend on for quality work when Tom Fogg was the manager. Now that Chris Bishop is the manager the place has gone down hill very fast. From attempting to get the quote all the way to job completion was not a good experience. The work that was performed was sloppy and not checked prior to calling us to pick up the vehicle. Chris had no issue though letting us know that he would really like it if we could come pay prior to 4 pm even though they don t close until 5 pm. He could care less about the customer, the work that was done and the time he wasted of myself, my husband and even my father that had to come down because of the sloppy work that was done was absolutely unacceptable and ridiculous. When Tom was manager he took pride in the work that was done. Chris not so much. I don t think it s unreasonable to expect Chris since he is the manager or someone working there to actually take a look at the car prior to wanting customers to leave their jobs to hurry over to the shop to pick up and pay by the 4pm time he prefers payments by. When trying to express that and point out the different issues to Chris I was cut off constantly and had to actually ask him to stop interrupting me. Instead of owning the fact that the car was obviously not looked at since there was what he called over spray all over the hood of my sons vehicle but also approximately 8 spots sticking out in the paint job that was done. If that wasn t enough the fender was not lined up properly and Chris tried to insist that it appeared that way due to the sun hitting it the way I was looking at it. Chris was rude and extremely disrespectful to me because I wasn t just accepting all of his excuses that he came up with. Chris was busy playing the company guy and trying to cover for whoever did the sloppy work and gave excuse after excuse. I wasted close to four hours there today away from my responsibilities going back and forth with Chris. My husband took two hours away from his job before having to leave for a meeting. It truly saddens me as a customer of Ide in general. We have been purchasing and leasing vehicles from them for close to 20 years and always recommend Ide to all of our family and friends. Prior to today we had great experiences and fond memories of the staff. We still talk about Alex and how great he was and looked forward to seeing him each time we wanted a new car. We were actually sad when he retired. We also can t say enough great things about Jim Milella the service advisor at the Ide dealership. He goes above and beyond and is always kind and has never ever treated myself, my husband or my kids that have gone in for service with anything but respect and honesty. We have had our vehicles taken care of at Ide Collision many times. It s a shame that Tom is gone and that the quality of work done at the shop left with him. I should have listened to my gut feeling when Ide collision couldn t even provide us with an estimate with the correct paint color on it even after being asked to correct it for our records and went elsewhere but when we are used to dealing with amazing employees like Jim Milella always providing exemplary customer service and Alex Peterman, Rick Damico and Tom Storm before they left we decided to give Ide Collision the benefit of the doubt. Boy was that a terrible idea. We were just getting ready to upgrade our 2020 pilot next month but I will not be returning to Ide for anything if employees like Chris Bishop work there.Services: Painting, Body & Trim

  Emily Grethel
11 months ago
Shout out to Chris Bishop and the rest of the team at IDE Collision for doing a WONDERFUL job on my car repair! They were extremely professional, kept me up to date on repair progress, and even detailed the inside and outside. My car hasn t looked this good since I bought it. Highly recommend their services

  Lawrence Natural Stone Romina Lawrence
11 months ago
Someone rear ended my daughters 2019 Honda civic hatchback.. it looked terrible..!! However, after bringing it to Chris at Ide Collision.. it looks PERFECT!! & he even detailed the inside of the vehicle !!! There also is a woman who handled scheduling, and insurance for me.. she was awesome.. Thanks again!

  Jeremy Felt
3 years ago
Called Ide Collision ahead of time to figure out an appointment. Young lady who answered the phone asked me to come in any time! Arrived in the morning to a mostly empty office; an unmasked gentleman approached from an office and asked what I needed, I told him I was here for an estimate. He asked if I'd had it estimated elsewhere, I said yes, I was looking for a comparison quote. He said "Why would I write an estimate if you've already had it done elsehwere?" and that set the tone for the rest of the interaction that left me walking out. Immediately went down to Dorschel Collision and they took care of what I asked for- without hassling me.After walking out of the facility, another gentleman was operating a hoist with a load over my head, and set it down right where I had just been walking. There was no sign, no cones, no flagger, no nothing.Takeaways: Look up before going in or out, and look out before working with this place.

  John Guiggey
a year ago
I had a problem with my door closing properly and stopped in hoping to schedule an appointment. Manager Chris Bishop looked at the door then asked me to have a seat in the waiting room. In little more than 5 minutes he handed me back my keys and my door was fixed. It's always great to be on the receiving end of old school customer service. Great people!Service: Body & Trim

  Ken G
11 months ago
Just had great experience with Ide Collision! Excellent service, rather quick also. Amanda is the best,great personality, happy,glad to speak with you, also great communition! Chris is was also was very good. The repair was excellent and highly recomemmended collision shop!!!!Service: Body & TrimService: Body & Trim

  james newcomb
11 months ago
We chose IDE COLLISION to repair our Honda CRV after an altercation with a number of deer which in moments did about $7K of damage to the vehicle. The deer all ran off - the CRV was we think the worst casualty. Chris Bishop who runs the shop was stellar in making certain everything was in place and in perfect working order. His colleague Amanda, at the front desk reception area, attended to my every question and detail over the course of the repair. My experience with IDE Collision was exceptional in a day and age where stellar service is a rarity. Bravo to Chris and his team.Very happy clients.James and Kathleen NOntario NYServices: Painting, Electrical, Body & Trim

  Darlene Klier
a year ago
I am very happy that I went to IDE Collision.I was rear ended while stopped for a flag man. My car is a Honda HRV which had less than 4,000 miles and sustained over $14,000 worth of damages. In a nutshell, I ve been driving the car (after repairs by Ide) for approximately 6 months, and it drives like new (and looks like new.)Elizabeth/Liz was kind, thoughtful and a wealth of knowledge. She kept me sane as well as helped me navigate through a few insurance concerns that I had.If my car should again need repairs in the future, I will not hesitate to contact IDE Honda.Service: Body & Trim

  Jason Berl
a year ago
Great experience! Best part was the excellent communication throughout every step. This was so appreciated as there are challenges everywhere with how busy everyone is and getting parts. The office staff were great and the work done was excellent. Vehicle done timely and overall I can't say enough great things because their work and professionalism exceeded my expectations!

  Marcia Jarrett
6 months ago
AMANDA ROCKS!!!!!! AMANDA is PROFESSIONAL And Kind and TOOK CARE of ALL MY NEEDS . Having my car picked up and Towed Called and got an EXTENSION On My RENTAL car . Called and kept me in the loop on My car Amanda was EXCELLENT Service: Body & TrimService: Body & Trim

  Barb Shortslef
10 months ago
Collision repair. They did an awesome job, very professional. Chris (manager) was was great to deal with. He even had someone detail my car!

  Benny Xmxracer
8 months ago
Great experience with Ide Collision. After an unfortunate run-in with a deer in Canandaigua in June, Ide quickly restored my Honda Ridgeline back to like-new condition. Thank you!

  Taylor Wroblewski
4 months ago
Great work and people! Chris, the manager, was awesome to work with and provided such a great experience. Highly recommend!

  Jax Dugan
a year ago
Chris and his team made sure I was taken care of providing me with updates and a fantastic job fixing up my car. Also provided an interior detail which was amazing. Would recommend to anyone looking to get body work done.Service: Body & TrimService: Body & Trim

  Lynn Panton
a year ago
Body work done from a front end collision. Amazing service. Work was completed on time as promised. They took care of all the insurance paperwork and saw that my loaner was returned. And the best surprise was the interior of my car had been cleaned and detailed. Had not expected that since repairs were all exterior.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tom Finnefrock
a year ago
Our Ridgeline was sideswiped in Philadelphia and I hired a car hauling company to take it to Ide Collision. It was worth it. They did a wonderful job making it look like new again and they are local should there ever be a problem.If your Honda is in need of collision work, take it to Ide.Service: Painting

  steve hanning
3 years ago
Took my car to Ide Collision for warranty repairs, basically a ton of body work. They were polite, well informed, kept me in the loop along the way. They had my car done when they said they would. ( big bonus!) The quality of their technicians work is truly something to behold. I am one happy customer, and want to express great thanks to the team!Services: Painting, Body & Trim, Welding

  H S
5 months ago
Price way too high. Told me it would very complicated to fix. I ended up at my local garage and he fixed it for 85.00. Ide wanted 1000.00!!!

  Brianna Bliss
10 months ago
Great experience. Had car repainted due to recall and they consistently contacted and updated me on the progress. Looked great when I picked it up. New manager has great customer service.

  Isaac Ko
3 years ago
I've gotten really good service from this shop. Especially the manager, Chris was amazing in addressing a situation for me.Somebody scratched my car and left a message saying "Sorry, I'll pay to fix". So the manager did awesome job as a mediator between myself and the other side.Even though he didn't have to do it, but he made sure that everything is good for me. I will definitely use this local store for next time.Good luck with your business.

  Judy Pollatta
a year ago
We are very pleased with our repair at Ide Collision! Our van looks and feels like it's brand new, inside and out! Customer service is top notch! Thank you Chris!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jeremy
a year ago
Manager is a liar!!! Had my car fixed by ide for the most part they did a decent jon for 10k worth of damage. Where the issues began was when I went to pickup the car after them having it for 8wks. I noticed they reused the same spoiler from the accident cause they are cheap and cutting corners to save themselves money. The spoiler has road rash on one corner of the spoiler where is looked like someone dragged it on concrete after they took it off the car. When I asked him to repair it his response was " those are rock chips sir, that's not from my guys" I tried not to laugh too hard in his dumb face. Had to argue with him for 20 mins about how it was scientificly impossible for rocks to chip the corner of the spoiler in a straight line about 3inches long. He finally agreed to take off the spoiler and repaint it, again they never should've reused the part in the first place unless requested by me to save money. Never will I ever buy a car from any IDE dealerships, nor will I use a collision shop of IDES either. Do yourself a favor go to Ralph or Gerber honda.Service: Body & Trim

  Nick Ebersold
7 years ago
My car paint was cracking pretty bad and I called competing Honda collision shops and they didn't seem like they wanted to bothered with the issue. Ide Honda explained the issue over the phone and were extremely nice about the defect. Chelsea in the office is awesome and made it a smooth process and I got my car back on time without a hitch. Never bought a car here but my next purchase will be here no doubt due to the customer service! Oh yeah, paint job came out great too!

  J.R. Marshall
a year ago
Highly recommend! They did a great job and the car looks brand new. They even took the time to explain what they did and a walk around before I left with the car. Very good service!

  Ruth
4 years ago
Long story short, my garage door was left 1/3 of the way down and I didn t notice and backed into it, knocking off the top spoiler on my Honda CR-V. I took it to Ide to find out how much it would be to replace it and it was a couple hundred. Not too bad, so I agreed. They didn t have the part they needed though so a worker had a mechanic take a look to see if he could rig it so it could be driven safely at least. When he brought it out - he had fixed it for me on the spot! He said he had saved parts from another job that and so he just used them and attached it. It only ended up costing $40 - saving me basically a couple hundred!! I was so grateful for that honesty and willingness to think out of the box to help. They even cleaned up the scuff marks from where it had hit and somehow removed the duct tape left behind. It s like new and so much cheaper than I expected. Highly recommend them for their honesty!