Griff's Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Randy Barrett
4 months ago
Our van had engine failure tonight so I had to call AAA to get it towed. I was on the shoulder of the 390 expressway. It was dark so the conditions were not exactly safe. The good news is that Mason from Griff s Auto Service showed up to give me a tow in less then 10 minutes. Mason was very efficient and professional. I highly recommend Griff s if you need help.

  Hannah LaDue
10 months ago
Kayla was amazing! My car was absolutely in the worst place to be towed out of and she worked it with quick resolution. She had an amazing personality and great customer service, making an already stressful situation a little lighter

  Stephanie Vallone
3 months ago
My first experience about 4 years ago was needing a tow, requested where to tow it, then lied to about why they brought it to Griff's. Most recently because my son's car broke down on the road impeding traffic Griff"s towed it. The tow price for the distance was almost double what I've paid other providers. After one day if you don't have it gone or them fixing, they start the storage fees.

  David Sherburne
6 months ago
Honest, reasonably priced car repairs. Took 2017 Lincoln MKX in for electronic trunk latch issue draining battery. Problem diagnosed and fixed in under four hours. Very positive experience.

  dar clifford
4 months ago
I highly recommend Griff's Auto service they where able to squeeze me in and the did a wonderful job on my car , I had called other shops and was told it would be a week before they could get me in and I really need my car done asap , Thank you to all at Griff's Auto service you all rock, Thank you so

  Ryan Hart
8 months ago
I had a nail in my tire and called to see when they could fit me in. They told me to drive up anytime that day. I immediately drove up and they were able to fit me in. I was there for a mere 25 minutes from beginning to end. They were friendly, had free WIFI (so i was able to work) and the price was fair! Great local business to support!Service: Tires

  spoiledchick148
6 months ago
Brandon provided me with a new battery and was very knowledgeable and quick. He was funny and kept me informed of what he was doing. I absolutely recommend Griffs Auto Service for your auto needs!

  Irene Diakomihalis
3 months ago
Excellent service and reasonably priced. I repaired my side view mirror and they kept me up to date on everything

  josh clifford
4 months ago
Mike the technician/mechanic was great. He did fast & efficient work on my car.

  Matthew Kennedy
9 months ago
Alex F. WAS MY OPERATOR WHO SERVICED THE TRIPLE A CALL..He was fast and his communication was on point as well.Griffs Auto Service is fortunate to have such an amazing employer. Check them out for any future Auto Service needs.

  Bryan Aguilu
2 years ago
If you need any sort of tow these are the guys to call !!! My car broke down and they were there within 30 minutes. I was a little worried since my car is only 3.5 inches off the ground but they got the car home without any damage. Dispatch was super friendly and professional and the tow guy even more.He went above and beyond by putting my car exactly where I wanted on my narrow driveway. To top it off it was extremely affordable too. Highly recommend.

  T M
a year ago
Zack is THE BEST! Used AAA today as my car was stuck in mud at my house. A driver came from Brockport in the morning from another company had no clue how to pull me out. Zack from Griff s Auto Service just showed up and in 2 minutes has THREE options to choose from on how to get me out of the mud I was stuck in. Within minutes he got my car freed. Knew EXACTLY what to do and clearly has a TON of experience in his industry. All I can say is BRAVO!

  Eric Romig
8 months ago
Nice folks! Just had a timing chain done on our Acura. Done on time, and we just drove it to Pittsburgh. Smooth sailing. We've had A/C repairs done here, too. Thanks, Griffs!

  Tyger
a year ago
Griff's AAA services are top notch! As soon as I put in the request through AAA Griff's has been here in a fraction of the ETA. Swapped out my battery one cold winter eve in no time, and was with a friend when their car needed a tow to the shop and bam no issues. Always super polite, good humored (a plus in my book), and quick to get the service request complete.

  sarah carmichael
a year ago
Where do i begin. I only used this place because its AAA recommended. My car wouldnt start for two days so I had it towed in. The gentlemen who towed it was extremely nice and said it definitely had an issue. My car went in and I reached out to see if I could go get it. They said there wasnt a problem but theyll call me back. They never called me back. I ended up having to miss work that night. So i call in the AM and they seemed annoyed i was calling and said there was no issue. So i go to pickup and findout they charged me for testing . the same testing that can be done for FREE elsewhere. The least they could have done was put my hubcaps back on! The guy said the problem i was having was most likely going to happen again, after i told him i work late hours and was nervous of being stuck somewhere. now ill have to bring my car elsewhere. little tip save your time and money!

  Danny Sweeney
a year ago
Amazing!! I had zack and chad and they were extremely prompt. Excellent help would highly recommend their services!! These guys came through quick and we re just awesome from attitude to trying to help beyond anything from anyone else I ve gotten dispatched. 5star all aroundService: General repairs & maintenanceService: General repairs & maintenance

  Edward Carstens
4 months ago
I had a faulty oil filter installed. They made it right. No charge.

  Joseph Jurkowski
6 months ago
Did a great job on my car. The employees were very friendly.

  kfoser
11 months ago
Fantastic and speedy service! They were able to get my vehicle in and repaired on the same day that I called. Highly recommended.Service: BrakesService: Brakes

  Joe Meyer
7 months ago
Joe Glazer was an outstanding mechanic with customer service always in mind managed to fulfill all of my needs with great service.

  Jake Coluzzi
a year ago
Alex F was fast and very personable. Tested my batteries for me so I could figure out if my issue was I needed to replace batteries or the alternator.Service: BatteryService: Battery

  Deb
4 years ago
Really happy with the service, they fixed a few issues with car and it now runs really well. I wish they wouldn't smoke in the building, it's so disgusting. You go in to pick up the car and can't breathe it's so completely filled with smoke. If your check out isn't super quick, you leave smelling like an ashtray, I showered as soon as I got home and had to air out my coat to get the smell out of it. They should.be more respectful of the customers and keep the smoking in the garage.

  Calvin Gregg
3 years ago
This was my first time being towed after a traffic accident, so I wasn't sure what to expect.They needed my insurance company to call and confirm coverage with them, and only took payment in cash. The business closes at 5, but they lock up the cars at 4.Wasn't too much of a hassle, just want to give other first-timers the heads up.My car got hit Saturday, they were closed until Monday morning and I finally got my car at noon. It was 189$ for the tow and the impound, then they towed it out of the lot before closing time so that AAA could come and tow it to my mechanic.Not going as high as 5, because there were a lot of hoops for me to jump through for a towing lot the police sent my car to on default. But not as low as 3 because they were friendly, and I honestly don't have the experience to judge what standard accident towing looks like.

  Colleen Wolfe
6 years ago
We called AAA this morning because our car wouldn't start. We assumed we needed a new battery. Griff's was sent by AAA and the employee told us that a machine would tell us if it was the battery, starter or alternator. When it was ready to give a report, he held it in front of us and went through the screens, telling us that there was no problem with the battery, starter or alternator. We were very impressed with the way our problem was handled, especially as he explained the results. He "jumped" the existing battery and our car started. We now knew that the battery was fine and nothing else showed as a problem. A very pleasant experience!! Would not hesitate to recommend Griff's to others.

  jackie dods
2 years ago
I had to get my car towed yesterday. I called some local tow services & couldn t get anyone for hours to help me. My car was dead & sticking out in the road. I called Griff s Auto Service for a tow & they came very quickly. Very helpful & friendly.

  Rob Breitmaier
3 years ago
so today i had a issue where i was getting my car towed by another company (harding towing) and they were suppose to drop the car off at a dealership that i was buying a new car at. they were suppose to pick it up at 1 and didnt get there til 3 and then went ahead and dropped it at the wrong dealership...and didnt even tell me it was dropped off so i didnt kno...anyway long story short i found out it was at the wrong place when they were all closing and it needed to be there so i could get my new car in the morning and it was all about to fail. then i was lucky enough to come across griffs towing. the tow truck driver zach called me, he was very friendly and sat on the phone with me while i explained everything that was going on he showed up almost 20min. earlier than expected and knew exactly what dealerships i meant and knew the area better than me so my awful explaining didnt slow him down he made quick work of it and got the car to the exact dealer it needed to go to before they closed literally saved my weekend from more stress couldnt be more greatful and i shoulda just called griffs from the beginning seriously thank you. you guys are top notch.

  Samuel Winburn
2 years ago
I will be a returning customer to Griff's Auto. I appreciate their masking among the employees, even when not required by the state and even saw one employee remind another to put one on while in the waiting area. Plus, they were timely, friendly and easy to work with. Thank you Griff's.

  Joey R
2 years ago
I ve brought in my 04 Nissan Xterra for a couple repairs and the receptionist is always so nice. Nathan has performed every repair and oil change I ve gotten here so far and he s so fast at his job.Services: General repairs & maintenance, ElectricalServices: General repairs & maintenance, Electrical

  Kevin Christie
2 years ago
I can't say enough about Griffs, From the outstanding service they provided to the speed, Along with their knowledge of vehicles. Kim always has a smile on her face and brightens up everyone's day when you walk through the door! I can't thank them enough from taking a stressful situation and making is easy and hassle free for me to get my Vehicles back on the road! Big shoutout to Chad and Kim for running a clean trustworthy mechanical shop!. My family and friends will be life long customers and look forward to getting our vehicles serviced.

  Danielle Lillie
3 years ago
Went to pick up Dads truck. It was loud. Asked them about it. They're going to look further and fix. Very nice about it. They'll let us know further whats going on.Update**They did a custom fix. Now perfect. Awesome place!!Service: General repairs & maintenance