Ferrel's Garage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mitchel Burnell
2 months ago
The people at Ferrel's Garage were friendly, but my experience trying to replace a mirror was a bit frustrating. I called three times, and each time they seemed confused or didn't have a record of my previous calls/appointment. I was promised a call back twice for more info but never got one. Disappointing, especially considering their good reviews.

  Suzanne S
4 months ago
Honest! Family owned by father (Paul) and son (Clinton) who really know cars. Paul also collects classic cars. They and their team of guys do great work and give me rides from and to the shop when I drop off my car. They have taken care of my 2007 Vibe for many years and have kept it in good shape!

  T
a year ago
My names Jordan, I recently had my 2000 Camaro serviced. Clint and his team were able to find me a used/new affordable rear end replacement for my car. Another shop id previously gone to wanted to charge double. I couldn t be any happier to now enjoy my car with no noises, and a safe rear end to take me to work. I will now say I m a loyal customer to Ferrel s garage, and will continue my business with them. Great job guys! Thank you for your quick and professional services.Services: Tires, General repairs & maintenance

  Robert
3 weeks ago
Always treat you right. Never any unexpected costs or surprises. Explained in detail, even a complimentary text the next day to check on you and your satisfaction.

  Megan Rossi
8 months ago
My experience at Ferrel s garage was fair; I received a NYS inspection and tire rotation for $85. I am writing this review as I was disappointed in the communication I had received. The garage called me to let me know my vehicle would need the tire rotation to pass inspection, okay no problem I said. They said they would call me back once the work was complete and never did. I had to make other arrangements to get to work that evening. After 5pm (when they close) I received a call while at work asking why I haven t came to retrieve my vehicle. I replied that I was waiting for them to let me know the job was complete. Now at work, I came up with an arrangement to have my vehicle picked up/paid for. At the end of the day the service was fine, the communication could have been better.Services: Tire rotations, Vehicle safety inspection

  Kori B
a year ago
I m known for getting nails in my tires. It happened again of course, so I called Ferrels at 4:50pm Monday and they told me to bring it in Tuesday after I was done with work. They fixed it right away in thirty minutes. Such a kind family and businessmen! Would highly recommend!

  Jeff Miceli
a year ago
Always friendly and helpful. In all my interactions with them I have been confident that I am receiving good and honest repairs, pricing and advice. Definitely recommend.

  Out Of Your Way
4 years ago
I already reviewed on my main account 9 months ago, and felt the need to review again based on my experience yesterday.Once again, Ferrel's brought me in quickly, had diagnosed within 3 hours, and had finished a multi issue fix before the close of business.Not only am I so far very satisfied with the work done, but I had agreed to what I felt was a reasonable cost. When I arrived, the bill was noticeably lower because "it cost less than we thought". A family owned business that does good work and conducts themselves ethically is what we should support. You couldn't pay me to take my car somewhere else.

  Julie Addis
6 years ago
I have been a customer of Ferrel s Garage since 2010 and couldn t be more pleased. Paul and his son Clinton ( and of course the rest of the crew), go above and beyond always making my experiences with them pleasant; They are professional, fair and trustworthy. Being a woman it is very difficult finding a garage where they won t try to take advantage of you. I always feel secure that my automotive needs will be met.If you want quality, professional competitively priced service, Ferrel s is the place for you!

  Luke Bushen
3 years ago
Paul and Clint run an honest and knowledgeable shop. They've always done a great job of letting me know what needs work and how much it'll cost. I can always trust them to make the repairs that are outside of my skill level and do it in a timely manner and at a fair price. Really lucky to have them in my neighborhood.Services: Exhaust, Tires, General repairs & maintenance, Auto engine diagnostic, Wheel alignmentServices: Exhaust, Tires, General repairs & maintenance, Auto engine diagnostic, Wheel alignment

  Kevin Murray
4 years ago
These guys know their stuff. They're extremely willing to go above and beyond for anyone. I was a first timer on Nov. 13 '18 and they treated me like they'd known me for years!!!! They had no problem physically bringing me winter tires to check out and giving me they're opinion (only after I asked for it, mind you) on each one. It was INCREDIBLE!!! I have never seen service like this before at a garage. They just got a new lifetime customer. Thank you Ferrell's Garage, for all your help.....See you guys soon!

  Thomas Moore
7 years ago
I have been a grateful patron of Ferrel's since moving to the city, twenty something years ago. The service and advice I have received from Ferrel's keeps me coming back no matter what sort of car I am driving. I've appreciated their honesty and reliability, and it is with confidence that I recommend their services to friends and neighbors.

  Carly Simmons
3 years ago
EDIT: I recently had this same service (oil change and tire rotation) completed by my dealership at $50 flat, leading me to believe I was overcharged when I paid nearly 3x more at Ferrel s. Thank you to the owner for clarifying that $140 is the standard rate for this service at Ferrel s. I have updated the review score to 3 stars.

  Greta Niu
10 years ago
Paul, his son Clint, David and the other folks here are wonderful, customer-oriented, friendly, honest, knowledgeable & helpful mechanics. We have been bringing our various cars here--Volvo, Toyota, Honda--since 2001. They take the time to explain things, always answer questions thoroughly, and will also let you know if something needs immediate service or if it can be delayed, which is helpful when budgeting. My spouse and I actually enjoy dropping our cars off at Ferrel's Garage. Great customer service. Several of our neighbors also bring their cars to Ferrel's--it's truly part of the neighborhood. Wonderful neighbors for the Neighborhood of the Arts (NOTA)--they even have an awesome weathered sculpture/sign-post which is their contribution to NOTA. We highly recommend them. I hope they stay here forever!

  Nate Pelletier
4 years ago
First time seeing a mechanic in the area and I got lucky. Paul and Clint were straightforward after diagnosing, did excellent work on my car and gave good recommendations/estimates for other work that was needed. Highly recommend.

  Bryan Melanie Collins
5 years ago
We ve been going to Ferrel s for years now & they ve always been good to us. Having had bad experiences prior with other mechanics attempting to take advantage of us (or the typical practice of finding a new issue as soon as you leave after a repair), Ferrel s has always been open & honest in what needs to be done ASAP vs what we can save up a bit for. They ve always given us a heads up if something will be needing repair eventually, so we can prepare. Not to mention that they re generally very kind people, which speaks volumes... at one point we had scheduling conflicts and my husband was going to walk to work because I couldn t pick him up, but they offered him a ride without hesitation! They ve always done great work on our cars & we have zero complaints. Despite moving a year ago and doubling our commute to them, we still prefer to go to Ferrel s. We trust their expertise and knowledge, and will continue to go to them for everything.

  Michael Leonard
4 years ago
Fantastic family run shop. They are fast, always curious and do a great job. Finding a mechanic like this is extremely hard any more. We got really tired of the corporate run garages, Ferrel's is the perfect solution.

  Jim Chapman
9 years ago
I wanted to get some new winter tires. I found Ferrel's on the Nokian tire website. I had never been there. Paul Ferrel was great. Treated me well, answered my questions. Got my car in the next working day. I plan to have them deal with the other service needs for my car.

  Nicholas Roes
a month ago
High level of service, thorough, and knowledgeable team

  Michael Hanlon
7 months ago
Fair and honest work for fair and honest prices. Best garage I ve ever found in this city.

  malcolm rieck
5 years ago
I would give them zero stars if I could.NEVER GO TO FERREL'S GARAGE! (read the whole review, it keeps getting worse)They will scam you and completely mess up at least a few weeks of your life.I took my car in to Ferrel's Garage for a NYS inspection since my trusted mechanic wasn't available. Upon dropping the car off everything seemed fine and I was expecting to pass the inspection or at least need to pay for some minor repairs. I have enough of a knowledge about cars to know when someone is trying to scam me.After getting a call telling me to come pick up my car I started to walk there. I arrived about 45 minutes later to have them tell me that they need to bring my car out of the shop, so I waited another 15-20 minutes. You'd think that they would at least tell me to come get my car after its done and not before its even out of the garage. On the phone they said that they barely had room in their garage to take my appointment so you would expect that they would be in a hurry to get my car out of the garage too. Apparently not.I paid the $21 cost for a NYS inspection and the employee proceeded to tell me that I'm looking at around $3,000 in repairs (more than the value of my car). I was surprised to hear this and told them I wanted to take the work to my trusted mechanic.I got into the car and started to pull out of their parking lot. Immediately I realized that my brakes didn't work AT ALL! I had to use the emergency brake just to avoid hitting other vehicles in their parking lot. I immediately parked and went back inside to ask how that happened. The employee was extremely rude and told me that "it was and old car" and said that these things happen. I said that it had to have happened while in their care because the car was fine going in and they did not make any note of brake problems on the list of reasons for a failed inspection. I drive this car every day so the likelihood of my brakes failing on their own in the two hours that the mechanic had my car is extremely low.I also realized that the odometer reading they recorded was the same for when i dropped the car off and when I got it back. This did not match the actual mileage of my car. They took a 2 Mile JOY RIDE!!! Thankfully I have a dash-cam. I was able to pull up the footage of the whole 2 mile joyride. The person who was driving was speeding excessively, going 50-60mph in a 30 mph zone. They were also slamming on the brakes and swerving for no apparent reason. It is NOT necessary or even recommended by NYS to take a car on the road for an inspection. The reason for this joyride was to put my car to the test. They wanted to get as many things wrong with the car as possible before inspecting it. A mechanic should have the common sense to treat a car with some respect and care if its an older vehicle. Obviously, they knew they could cause more issues for my car by driving recklessly so they could charge me more for repairs.Ferrel's Garage is should NOT be trusted. They are a bunch of scam artists and con-men. The owner Paul Ferrel is just as conniving as the rest of the employees that work there. I spoke to him in person about the matter and he kept telling me all of these blatant lies and reasoning for taking the car out.DO NOT GIVE YOUR BUSINESS TO THEM. They will take your money and leave you in a worse place than when you first contacted them.Right now I am without a car and have been stressed out trying to get to work and finding a new vehicle. All thanks to Ferrel's Garage for ruining my entire year. I hope you guys are happy that you successfully did something immoral and illegal.

  Nathan Ontiveros
5 years ago
They're extremely professional, corteous, and efficient. It's hard to find a mechanic you trust, but when you do, you have to hold on to them. Ferrel's absolutely has earned my trust.

  Jennie Shaw
5 years ago
Oh man when I moved here I didn't know where to go so I followed the ratings. I never regretted going here. Everything they do is quality. I have been going somewhere else because they're cheap and my old beater was on it's last legs. Now that I've got a new car we're going back to Ferrel's. I won't let anyone else touch her!

  Alejandro Rodriguez
5 years ago
Scam artist and con men. Do not trust this garage mechanic. I brought my vehicle in for a nys inspection many years ago. They told me my vehicle did not pass the inspection because I needed $500.00 worth of "repairs". My car was fairly new. So I decided to go to another shop for a second opinion and inspection. My car had passed the inspection and I was told no repairs were needed. Stay away from this place!!

  Meghan T
4 years ago
Just went to Ferrel's for the first time for a quick oil change. They were super accommodating and dependable. As long as I'm in Rochester, I'll be going there for all of my car maintenance and repairs.

  Nicole Fleming
5 years ago
Ferrell's garage is awesome! They take the time to explain the issues with your car, discuss options, and remember customers even months later! Fantastic service, reasonable prices

  Michael Calabrese
5 years ago
Ferrell's was able to find and fix an issue that I've had for years, when multiple other shops and chains wasted my time and money while accomplishing nothing. Additionally, I was able to drop off same day, and it was ready less than 24 hours later, for a very reasonable price.

  Doug Kanter
2 years ago
I've been coming here since 2012 and I've always been impressed with the service. Paul and his crew have done a great job of keeping my ancient pickup truck running smoothly.Services: Exhaust, Auto engine diagnostic, BrakesServices: Exhaust, Auto engine diagnostic, Brakes

  Victoria M. Lang
4 years ago
I took my 2003 Cadillac CTS & they did what no other garage could do fixed my heating issues. I now have a newer Cadillac CTS & if & when it needs repair I'll be taking it to Ferrel' s Garage also. Family owned Father & Son make a great team

  Darek Wolek
11 years ago
Very good experience with these guys. Everyone is very knowledgeable and the service was timely and well done. At no point did i feel like they were trying to make an extra buck off of me. Definitely going back for future repairs.