Excel Service & Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pink andahalf
a year ago
They responded to my AAA call for a blown tire just after sunset. I had been trying to get it off myself and failing. The first driver couldn't get the tire off, so his supervisor drove over and helped him. Both drivers were professional and competent. These guys helped me out of a jam and I am very impressed with their company.

  Phillip Pritchard
a year ago
I cannot say enough good about excel auto! They treat you with the upmost respect and professionalism. Barb at the front desk always explains everything thoroughly. I never feel like I am being talked down to like I do at other garages.

  Jason Koneski
5 months ago
friendly employees but still had to go there to get my car out ..so lol probably not my favorite place

  Iszac Pinczes
a year ago
Our truck was stolen off a public rode, hidden in the back of a storage lot so we wouldn t know where it was so they could charge us fees daily. On top of the $150 charge for dragging it across asphalt 50 yards. If you want your money stolen and vehicle taken without a clue of where it is then feel free to call these guys they will serve you best.

  jake sanfilipo
7 months ago
Barb and her crew are friendly, honest and efficient! It s always a pleasure coming to excel service 10/10!

  Trisha Spurr
a year ago
The driver was very rude, refused to use the wheel chock on my harley. Instead he pulled it by the rim and didn't secure it properly. We followed the truck as he said he needed assistance unloading at the destination. He pulled over and refused to continue until we went in front of him. At the destination, he was very intimidating and told me he is allowed to take my bike and leave. I took videos of this interaction and called triple a. They advised me that he has no authority to leave with my bike. He slammed his truck door and yelled "you see this? I work for excel not triple a!" I don't feel this was excel, it was just the driver.

  Amy D
10 months ago
I trust Barb and her team to resolve all my vehicle issues. Today was an inspection and safety check. My truck runs great and is ready for my trip. 110,000 miles and runs like it s new. Wouldn t take me vehicle anywhere else. Thanks Barb

  Edgar Earnhart
8 months ago
Excellent AAA service last night for flat tire. Germain was professional, friendly, and considerate of preventing damage.

  Paul Parks
5 years ago
Best service ever. Snowy morning, off the road. I called and was helped within 20 minutes. I do not remember the drivers name, but he was the nicest and most helpful person ever. After I paid he even told me to look out for signs of damage so it would not ruin my tires or alignment. If I ever need service again, these are the ones I'm calling hands down.

  rocky massara
2 years ago
The tow truck operator who I later found out is the owner was very rude when I asked him to use tow dollies on the rear wheels of my truck instead of towing it in neutral. He tried to charge me extra and instead of putting the dollies on he rather argue and try to price gouge. he even gave me a hard time when I asked him to drop it off in my drive calming he didn't have enough experience to back up his truck. I paid $351 for a 8 mile tow

  Robert VonBuskirk
5 years ago
I've been going to Excel for years. They have always been fair, honest and very good at what they do. They have never performed unnecessary work. If they find something else when working on my car, they call and discuss it with me. I have never had any complaints about their work. If I needed a car towed, these are the people I've called. I wouldn't go anywhere else for my car needs. Are they the cheapest? Probabaly not, but working on cars is expensive and I want someone to give my monies worth. I have always gotten it here.I would recommend this place to everyone

  Shana Colbert
6 years ago
I called another tow company at 8am, they never came. I called this company and they informed me that it will be about an hour before they can get to me. I informed that was fine since i had been waiting on someone else for four hours (it was now 12pm) this company came 30 minutes after i called them and got the car up and out. When i got to my mechanics shop they pulled up no later than 5 minutes after me. Great service great experience

  Lisa Mcfadden
a year ago
If i was able to give this towing company a 0 i will please dont use this compqny rhey have the worst customer service they lie there lazy. There very racist. im not just saying this I wil never use them again

  Justin Delfi
5 years ago
Let me try and explain my first and only experience with this place. I need a tow after having a flat tire on my way to work. I call this place and I'm told there extremely busy and it would be at least 3 hours before someone can come. I was very understanding that there busy and didn't mind waiting but I would like a call when the driver was on his way, ok cool. So 3 and a half hours later I call back just to make sure I wasn't forgotten about. When I get in contact with the driver I'm told that I was going to have to call the 11 o'clock guy and even then they might not be able to get to me until tomorrow morning. I truly don't understand how a 3 hour wait turned into tomorrow morning. @ this point I feel like I completely waisted my time waitng. If they couldn't do it today they could of just been honest about that from the start, it may have resulted in me still calling this place first when I need a tow considering how close they are from my home. However this first experience was the worst experience. All in all 1 call later I got a nother tow in less then 45 min and it was only $80 :) so thanks for waisting my time and saving me money

  S Kirpichev
2 years ago
Customer service very rude. One of the employees or maybe owner i am not sure wouldnt even listen to me when I wanted to ask for help. We picked up a vehicle to transport and the key was missing, i called to ask if they can look for it or maybe the guy who handed the vehicle accidentaly put it in his pocket, but they called me back yelling at me and not even allowing to say a word. Instead of politely offering help and saying something like " we will check with the guy and look around" he just yelled and hung up.That is unacceptable

  Stewart Laird
a year ago
Towed my car. No nonsense - very professional. Fair price, what you would expect. Actually answered the phone on a weekend unlike a lot of other towing places. Would recommend.

  Chelsea Ambeau
3 years ago
Mark I believe his name is, came and helped me unlock my car after leaving my keys inside... he got in so fast it was literally unbelievable!!! He was so sweet and made sure I didn t need help with anything else before just taking off! I recommend this company 100%Service: Car lockoutsService: Car lockouts

  Lexus Hernandez
5 years ago
I wish I could give this place no star. Customer service was very rude over the phone and they took 2 hours to NOT COME after clearly stating they d come in 90 minutes. When I called back they said they never gave me that time frame. & wanted to argue but I took the high road . I mean come on! I have 2 witnesses who also heard 90 minutes. Suddenly you said you d call when a tow was available . What a jerk! I will NEVER utilize or recommend this place to anyone.! East ave car shop on the other hand is very fast and efficient

  Alex Cashman-Rolls
3 years ago
We've been bringing our cars to Excel for service for nearly 20 years. In over 15 years of working in corporate America, I have rarely found a manager as straight-forward, honest, and effective as Barb, or a team as precise and efficient as the technicians at Excel. Highly recommended.

  Melissa Niedermaier
2 years ago
Excel Towing towed my car and was asked to leave keys in vehicle and when we got to our vehicle there were no keys. The tow truck driver insisted he had left them under the passenger seat but they were not there. I made several calls to Excel Towing with no return call. When the body shop where the car was towed finally opened after being closed several days for vacation they found the keys in their drop box. All this after we went through having a new key made because the tow truck driver insisted he left them in the car so we assumed they were lost. I even placed a call to Excel Towing to let them know the keys were finally found in the Dropbox and there wasn t even an apology for the inconvenience. Very disappointed with Excel Towing.

  King T (Semper Fi)
4 years ago
So this was the SECOND time I've had Excel help me out. Last time my motorcycle key broke in my ignition and they got my bike safely towed back to me apartment. This time my friend got her keys locked into her car. Mike was here this time to help as well and sure enough, within minutes he got the jeep open and keys out. I cant thank them enough and if you're lucky enough to get Mike, your in great hands.

  Roc 1020
4 years ago
Called at 10:30am was told it would be an hour and a half. 2pm no tow truck. Called back to see what was going on and was told I wasn t scheduled for a pick up and they weren t doing any cash calls because of something going on. Would have been nice to get a call to tell me they weren t coming so I wouldn t have been waiting for 3 1/2 hours for nothing.

  Utility Player
4 years ago
When my vehicle died, Excel was recommended by my usual vehicle repair shop (to whom the vehicle was towed, and for whom Excel apparently does "all our towing"). The tow truck showed up exactly when I was told it would, and the operator was courteous, personable and efficient. I would recommend them without hesitation.

  S Morgan
2 years ago
Great service they came out immediately and changed a flat tire in my driveway. Her name was Christine and she was courteous and efficient. She knows her stuff.

  Judy Morrow
a year ago
So helpful at taking care of a problem caused by me and doing it quickly. Many thanks for great service!

  A Rivera
5 years ago
Locked my keys in my car at wegmans like a jackass. I called a few places and one company that wouldn t be able to come my way for several hours gave me their number. They were responsive, got to me and my keys before my hour lunch was up and the serviceman they sent out was great. Now I know who to call. Thank you so much!

  Maureen Wilbert
4 years ago
My son was in a car accident in Greece. I called AAA and a truck from Excel arrived within 15 minutes. Nathan was extremely helpful and friendly. He made a really bad night a bit better. Thank you!

  edo chig
2 years ago
Was supposed to pick up my car and tow it, bought a. bus ticket back to NY they said they were gonna do it but then refused without telling me. They had me waiting for 3 hours, now I have a bus ticket with no means of getting my car back. Thanks for NOTHING, Excel.

  Mallory Potthoff
3 years ago
Terrible customer service. Was hung up on by the man who answered my call and refused to answer my questions. He was nicer to my husband.. but still rude in general. Definitely better towing services and kinder employees in Rochester. My advice would be to bring you business elsewhere!

  Richnjca Rich
2 years ago
Arrived early, a good thing for me. Took care in loading my 20 year old Mustang onto the flat bed. Polite. Reasonable fees.