CARSTAR Agor Collision Penfield

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  BOB x
a month ago
I just got my 2016 Mazda CX-5 back from being repaired & CarStar Agor Collision did an AWESOME job. Thank you so much CarStar for taking such good care of my vehicle

  Kristin Rush Palmer
a month ago
Awesome customer service! We have used CARSTAR multiple times.They are very professional and communicate regularly about the status of your car repair. My car was fixed very quickly and I appreciated the car wash and vacuuming!

  Jenna Bellucci
a month ago
Outstanding experience from start to finish. Working with John was such a breeze, and his attention to customer service and seamless communication was what made the process headache-free. Beautiful quality work, done in a timeframe that exceeded my expectations. 5 stars all the way around!

  Barbra LaRue
3 weeks ago
John was very friendly and knowledgeable about the process. They fixed my son s car in the time frame given. The car was warmed up and someone brushed all the snow off for me while I checked out. I would recommend them to anyone.

  Stacey Stauffer
5 months ago
This was our first time using CARSTAR and would definitely recommend using them. We have used other body shops in the past and had bad experience, but Cathy at CARSTAR was great! She was detailed, efficient, and even called after the first week with updates. Everyone there was friendly and the work was great!! We will definitely be going back if and when we ever need more repairs done. - Stacey S.Services: Painting, Body & Trim

  Kenneth Pepin
4 months ago
It was not a difficult or outrageously expensive ordeal. I was treated with true professionalism and was made to feel that my car would be in good hands. John was on top of it and called me about a short delay and again as the car was ready. I would not hesitate in recommending them to my friend.

  Kathleen Brown
5 months ago
Carstar did a wonderful job repairing my car after a parking lot collision. John was very patient in preparing a complete estimate, directing repairs and notifying me in a timely manner on all that was happening. He was particularly helpful with all the business matters, which was wonderful for me since I am a disabled senior citizenServices: Tires, Painting, Body & Trim, WeldingServices: Tires, Painting, Body & Trim, Welding

  Thomas Pasqualucci
4 months ago
I had a great experience at Carstar Agor. Everyone working there was informative and helpful. I mostly worked with John, who answered all my questions and updated me with the status of my car regularly. If I need a body shop again, I'll be going to back here.

  Linn Bruce
2 months ago
Great experience! Cathy was wonderful to work with. Efficient, responsive & timely. Repairs were well done.

  Aimee Reeves
2 weeks ago
Great service and now my van looks awesome again. Thanks for the wash, too.Def a 5 out f 5.

  Colleen Bosse
a year ago
Unfortunately a deer put my vehicle out of commission for a time. Cathy went above and beyond in making this experience as easy as possible! Working in collaboration with Enterprise rentals everything was addressed so I was never without a vehicle! Carstar worked miracles and my 'baby' was repaired in a timely manner! Excellent repairs, excellent customer service. Would highly recommend! Thanks for making a stressful time so effortless!Services: Painting, Body & Trim

  Jimmy Grillo
a year ago
Carstar did a great job with an accident repair I had done there just recently. They were up front and honest about lead times but were still able to get my repair done in a very timely manner. I dealt primarily with Cathy and her service was top notch customer service. Would recommend to others that need body work done, my van looks brand new.Service: Body & Trim

  Connor Frank
8 months ago
Very fast and good service! Very impressed with the outcome. Will recommend to others!Services: Painting, Body & TrimServices: Painting, Body & Trim

  John J
a year ago
Cathy was great to work with! After my accident she took time to explain how everything works with their shop, the insurance company and Enterprise. Although getting hit by another car wasn t pleasant, Cathy made the whole process enjoyable and smooth as she coordinated with both the insurance company and Enterprise. I strongly recommend using them for repairs if you ever find yourself in a similar situation.Service: Body & Trim

  William Stapleton
a week ago
Great customer service. Used them multiple times and zero complaints

  William Rubley
5 months ago
The people at CarStar were easy to work with and explained what was actually going to happen through the process of estimating and then actual repairService: Body & TrimService: Body & Trim

  Daniel O'Brien
8 months ago
If you go there do not deal with John at any cost. He tried to overcharge me by $950, and then became irate and chased me to my car yelling did I think I was a tough guy, I'm 65 years old for God's sake!The work was a 5, John is a zero, so 3 stars is generous.

  Matthew Foisy
a month ago
Speed of service was outstanding so was customer serviceAnd the work performed thank you very much

  Juan Carlos Medina
3 days ago
They match my white pearl truck pretty well

  Mary Keefe
a week ago
The work was done very quickly and it looks like new

  Marvin Knoeck Jr
a year ago
CarStar did a great job repairing my side front passenger door that had been side swiped. John was great to work with. He did the estimate and kept me informed of the repair status along the way. I would definitely consider CarStar Agor again if I needed body repair and painting services again.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dylan Webb (Gdx1932)
5 months ago
Used these guys twice now and both times I ve been extremely happy with the timeliness and quality of their serviceService: PaintingService: Painting

  u demydiv
a year ago
Amazing customer service. Cathy is the best.She called me and kept me informed all the time from the beginning until the day I was able to pick up my car from the shop. 5 stars for Cathy.

  J August
a year ago
First and foremost I want to thank John and his team at Carstar:My car was dropped off at Carstar at the beginning of February and was due to originally get picked up at the end of February; my employer relocated me and I gave John A call to see if there was A way to expedite the process - Here we are February 17th and my car looks like it was never damaged! Hear me out, my car had A good amount of damage.John - I wish you well with your upcoming retirement and all the best to you and your family.Carstar team - Thank you all for your hard work and the urgency in getting me my car back so I can make my trip down South on-time! You are all amazing.Best regards,-Juan A.

  Karen Zugibe
a year ago
Had a great experience at CarStar and with Cathy! I had a head on collision with a deer that caused significant damage to my car. They got me in on the same day and calmed my nerves. They found all of the parts needed and had my car back to me in just two weeks again significant damage so this timeframe was amazing!

  Andrew Winderl
a year ago
Can't say enough good things about Mike and the team at CARSTAR. My wife got into an accident and we brought her car there to be repaired. They kept us updated throughout the entire process and went above and beyond to be personable. It was a very inconvenient time for an accident and without the care they took, would have been a way more challenging ordeal.If you need repairs done to your car I would HIGHLY recommend CARSTAR. I won't go anywhere else from now on.Service: Body & Trim

  Joshua White
7 months ago
Great experience all around. John, and everyone I interacted with, went above and beyond with customer service. Highly recommended for the quality of the work and the people.

  Emily Gisleson
2 years ago
Paul & the team at CarStar were WONDERFUL. I m a tough customer (high expectations for Customer Experience) and Paul s regular communication with status updates made an unfortunate experience -that which led me to them - that much better. They had seamless integration with the Enterprise Rental office down the road as well. My car is good as new - excellent technical work as well as service. Thanks again!

  Beverly Smoker
a year ago
John and Mike at CarStar are truly attentive to their customers.They did an expert professional job on the body work they did in my car. They made the process as easy as possible for me.Service: Body & TrimService: Body & Trim

  Marie Forman
2 years ago
I hit a deer a couple of months ago and Carstar Agor Collision was one of the local companies recommended by my insurance company. Since the reviews were good, I picked them. Mike was fantastic from the very beginning. He was professional, very consistent with communication and did a fantastic job. Went above and beyond. Would recommend!Services: Painting, Body & Trim