Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Victoria Clark
a month ago
I had a wonderful experience getting my Nissan repaired at Caliber. Clint was incredibly helpful and informative every step of the way, Zack did an amazing job with the paint work, and Victoria and the rest of the staff were super friendly and helpful. My car ended up being finished early, and it was super clean on the inside and looked brand new on the outside. I m 100% satisfied with my repair experience!
Sara Toffolo
a month ago
Best auto repair place I have ever been to. They are so friendly and relatable .They make sure that your car is looking brand new after an accident. I was astonished to see how beautifully they did. Thank you again guys!
Albert Taylor
5 months ago
Great work, very professional, excellent communication, and prompt overall process. We are very happy we chose Caliber. Thank you for making a tough time much easier. I will try and update finish photos as soon as I can.
Amelia Galasso
5 months ago
Exceptionally positive experience with the folks at Caliber Collision on Lake Ave. The quality of work and customer service is outstanding. I was rear ended resulting in a crushed bumper and trunk; pictured is the result. Like it never happened. Thank you Clint, Victoria, and team!Services: Painting, Body & TrimServices: Painting, Body & Trim
Nate Kester
2 months ago
I took my 2013 Nissan Sentra here after I got rear ended, and they were great to work with. I've never had to go to a collision place, so they walked me through everything. Unfortunately, the insurance company totaled my car, but the good folks at Caliber commiserated with me and made the process easy and less painful. Clint worked on my car, and was helpful and thorough. I hope I never have to use their services again, but if I am every in need of collision repair, I'll head back to Caliber in a second. Highly recommended.
Maurice Phillips
2 weeks ago
The team here was very polite. I forgot the gentleman that helped me out but he did an amazing job keeping me informed about the delays and updates to my vehicle on a consistent schedule without me calling to ask. The body shop workers did a great job bringing my vehicle back to looking like it came from the factory.Thank you guys
Cecilia Hoskins
4 weeks ago
Everyone at Caliber Collision is great! They re professional, friendly, and flexible to work with. Clint is amazing and was very on top of what needed to be done for my car.
Andrew R.
2 years ago
I bought a used car and someone backed into me at a drive through. I took the car to caliber they helped get me in the rental and where extremely friendly and professional. They kept me updated on the repairs and fixed the car really quick, it looks amazing. Better than when I bought it! I definitely recommend Caliber CollisonServices: Painting, Body & TrimServices: Painting, Body & Trim
David Mongelli
5 months ago
Brandon handled my daughter s and my collision work. They worked directly with our insurance company. Great experience both times. Brandon kept me up to date with the progress, and they did very nice work on both of our vehicles.
Sharon Smalley
6 months ago
Caliber Collision was the most super friendliest customer service location ever to get my car repaired at. I would go back there over and over again when needed. They fixed my car and a timely manner they updated me twice a week every week they had the car. Best body shop in Rochester New York!Services: Painting, Body & TrimServices: Painting, Body & Trim
Shane Stone
a month ago
Very happy with my repair at Caliber Collision on Lake Ave. My car was ready before scheduled completion time and was even detailed beautifully.
Kristen Marconi
5 months ago
Brandon and his team at caliber collision on lake are exactly what Rochester and surrounding communities need! We brought our Jeep in to get repaired after getting side swiped and they exceeded our expectations! Thoroughly communicated with us through the entire process. We will continue to support them if we ever end up needing another repair. Thank you to the whole team!
Olivia D'Amico
6 months ago
They did an AMAZING JOB on my car repair after an accident!!! Well worth the wait. Brandon I think his name was, was very helpful and kept me informed during the whole process. My car looks amazing, would definitely recommend them for car repairs!!!! Thanks everyone! Services: Painting, Body & TrimServices: Painting, Body & Trim
Zach Hall
3 months ago
A great team that made our vehicle repair completely painless. Clint kept us well informed, and was able to get us the best work in an extremely timely fashion!
johanna correa
6 months ago
This place is great! I definitely recommend for your vehicle. When I brought my vehicle in, it was busy but they were still able to get my vehicle fixed in a reasonable time. Brandon was very helpful throughout the process, as everyone was who played their part. Definitely a 10/10!
Sabina
6 months ago
Truly the best collision shop in Rochester. Everyone is kind, professional and they are GREAT at communicating in a timely manner. Unfortunately for me, I ve had to use them twice now for my collision repairs, but they make the experience very quick and pleasant! Highly recommend!
Amber Paeth
7 months ago
Customer service was great! They definetely made everything as convenient as they possibly could. They partner with the insurance and the rental car shop so not much communicating needs to be done on your end. I had an issue getting a hold of anyone from farmers (the insurance of the person who hit me) the lady at the desk of caliber was able to get me to someone from farmers the next day. When i got my car back i swear its cleaner inside then it was when i dropped it off.Services: Painting, Body & Trim
Brett Thompson
5 months ago
Would highly recommend taking your car here for repairs. Kevin was incredibly helpful and communicated with me every step of the way. Great customer service!Service: Body & TrimService: Body & Trim
Donna Thompson
7 months ago
Brandon, Kevin and Victoria are very informative and responsive to my issues. They let me know how to handle my insurance claim. I will be using them to repair my vehicle once the claim goes through! Thanks again;)
Mike Marsh
8 months ago
Clint and the whole team was very friendly, professional and helpful. They all did a great job with repairing some damage to my door and bumper. There kept me informed with daily texts messages and phone calls twice a week.Service: Body & TrimService: Body & Trim
CHARLES TAYLOR
5 months ago
Customer service and quality work is the key to successful business and in my experience with Caliber Collision i rate them as Rochester"s finest!!!Service: PaintingService: Painting
Nicole Keller
5 months ago
Unbelievable customer service and management that took my beaten up stolen Kia and made it look like it came out of the showroom. Kevin the general manager went above and beyond to make sure everything was done just right! I ll never go anywhere else!!
Robert Sweet
10 months ago
The team at Caliber Collision did great body work on my vehicle and helped to make the whole process very smooth. They were very professional and courteous. They also assisted in my car rental which included a free shuttle to Enterprise. Thanks Caliber Collision!Service: Body & TrimService: Body & Trim
Nate Baker
11 months ago
Caliber and staff kept me notified the entire time they were repairing my vehicle. My car had a lot of damage, Caliber and Brandon especially made sure everything was good to go, and they were very precise and efficient. I definitely recommend!Services: Painting, Body & TrimServices: Painting, Body & Trim
Amanda Perez
10 months ago
Great customer service and communication!! Brandon kept me updated through the entire process and my truck was fixed faster than I expected!! Stephanie was super nice and very helpful with the rental process! They honestly made everything so easy for me in a stressful time!Services: Painting, Body & TrimServices: Painting, Body & Trim
Thomas Gawronski
10 months ago
After hitting a deer one night, my insurance directed me to Calliber Collision as one option. The team at Lake Ave. were great. They found the parts I needed and made the repairs, dealt with my insurance promptly so I didn't need to, and even found completed a diagnostic to make sure everything such as the AC and heat were working. I would recommend them for body repair.Services: Painting, Air conditioning
TOMMY G ROBINSON
9 months ago
Caliber Collision Did An Awesome Repair Job On My 2012 Toyota Camry. I Was Notified And Kept In The Loop From Start To Finish!!!...The Lake Ave Staff Treated Me Like Family Great Customer Service.
Frank Imo
6 months ago
I had my car towed to caliber collision and the staff did an excellent job on my front end and they also went above and beyond to get my car ready. I would recommend anybody to take their car to cailber
Karolyn Saetta
6 months ago
Great customer service Brandon,Kevin,Cling,and Victoria are all professionals in what they do with insurance company,and myself used did nice work kept me informed what was getting done, Thank you.
Scott LaForce
7 months ago
Terrible service and they play games, are disrespectful to customers and insurance companies. They kept pushing back the pickup date, not providing adequate information, picking fights with me when I attempted to get clarification... totally unacceptable. When I finally did pick up my car, they had me pay in full and when they showed me to my car they said, "oh btw, there's a part we still have on order." Are you kidding me?! I said fine, let me know when it comes in. A week later now and I've continued to argue with them and no part. I just found out today that the part came in two days ago and nobody informed me. Don't waste your time or money on this company unless you want A TON of hassles.Services: Painting, Body & Trim