AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gina Johnson
5 months ago
David was so helpful when buying windshields wipers. He offered to put them on even though it it was snowing pretty heavy out . He said he liked snow so he didn t mind. Did it quick and efficiently . Pleasant and friendly. Something you rarely see nowadays in customer service.

  Danny
5 months ago
Stopped by for help finding the fuse I needed and the younger man working here today went above and beyond to help me out. He helped me figure out exactly what I needed, gave me options, and even came out and helped me get the part replaced.I'll definitely stop by here again next time I need help

  Tom Donahue
4 months ago
I was looking for wiper blades today. Kimberly was very friendly and knowledgeable. She also installed them. A true asset to your team.

  Antwan
6 months ago
On September 26th, I visited AutoZone at 7:30 AM to have my car battery checked. In summary, I had a fantastic experience with John K, who delivered exceptional customer service with a smile. John was friendly, patient and attentive to my needs. After diagnosing that my battery was no longer functional, he took me to the computer to explain my replacement options. In less than 10 minutes, he efficiently replaced my battery. Thanks to his assistance, I avoided the need to go to Cadillac Valley and saved a significant amount of time and money.

  Jason Shifley
3 months ago
The older gentleman who gets passed between stores for the last 30 years currently works here. Expect to be blown off, belittled or feeling like you want to shop somewhere else after being served.

  Pamela S
5 months ago
Very helpful! The store manager assisted me with what I needed. I will definitely go to this location in the future.

  Scott Borzillary
7 months ago
I witnessed an employee completely swamped with customers handle them professionally and courteously. Kimberly diagnosed that I needed a new alternator. She called 5 auto shops to see if they could get me in today, since I was leaving town tomorrow. She succeeded. Kimberly was great!!

  mike calleri
2 weeks ago
Top notch customer service, store is filled with product

  John Bower
3 months ago
best place great they so great help me with light bulbs for my jeep

  Ashlie Jones
3 months ago
Glad I didn't actually have to buy anything here?! Less than friendly staff, no thank you!

  John Cena
8 months ago
I visited the autozone shop to have my check engine light diagnosed, but I had a unpleasant encounter with one of their employees named Logan. Upon entering the store, Logan quickly retreated to the back and didn't provide the service I needed. His behavior was rude and peculiar.

  Jim Wesley
8 months ago
Fantastic super cool attitude and they know their stuff. Hooked up diagnostic for engine check light. Great. John K took care of business!

  Bob H
6 months ago
Helpful staff, all of my questions answered cordially. Wish I could complain about prices but it is what it is.

  Kingo Jewell
a year ago
The old boss absolutely Would not help me, told me come back later. Just getting my battery charged. Been hours & simply Would Not check on it. Not sure when to go back & get my battery cause after he told me to come back all he did was stare at me like I m doing something wrong. Horrible service. I guess I ll go back little later & hope I get better service when I was told it would only take an hour

  Mark Goldberg
a year ago
The old man with white hair had no personality at all and really wasn't any help at allThe other older man was really nice and knew how to listen and apply my words to a positive solution and purchase. The second person cared and the first person was just there and didn't really care about what I was looking for

  Brittany
2 years ago
This place was great. They helped me replace my battery. It was not an easy battle to pop in and out. Tommy H. provided excellent service. He was very helpful, kind and patient. I would highly recommend him to friends and family.

  Jason Bramwell
2 years ago
Great clean despite knowing all types of mechanic gear is sold in the store. Customer friendly, and if the don't have the part or item they would be more than happy to order or recommend other close options. The rep that was extremely helpful was Mr. Hundley

  Khanh Nguyen
a year ago
I went to the AUTO ZONE in Greece this morning 6/1/2022 for an Engine light on checks. Mr. Dave helped me all the way to get a right part and guides me to replace the sensor at the store. It makes me very impressed about the AUTO ZONE. the employees at this store is very friendly and willing to show you how to fix your car and answered all the questions you have. Thank you very much Mr. David I don't know your last name. I would come again and again this store whenever I need parts for my cars. I would strongly recommended this store to my family, friends and anyone I know.Thanks DavidKhanh Nguyen

  Danny Liberto
a year ago
Needed a headlight for my car - went to Auto Zone, on West Ridge Rd.They had the part, and also offered a discount for all veterans ! (my kinda store) - I had difficulties with the instillation of the headlight and Bill, Auto Zone Service agent came out and did it with me.In this day and age, their customer service and professionalism is appreciated and applauded - Thank You

  Micki Abbatiello
a year ago
Had to return a GPS holder as I needed one without a magnet. Exchange was handled swiftly and competently. Wonderful and helpful attitude of sales personnel

  Carol Patten
2 years ago
Anytime I need anything for my car; I go to AutoZone. All of their associates are very knowledgeable, patient and happy. AutoZone has wonderful customer service! AutoZone goes above and beyond to help their customers. They will put wiper blades on for you, they'll put a battery in and they've even put fuses, in for me. I know that I am not even scratching the surface of all the things they can and will do for their customers. If you've never gone to an AutoZone; you need to fix that. I know you will be bragging about them, too.

  Marjorie E Gervasi
a year ago
The guy David at the Spencerport Rd store in Rochester, NY is so knowledgeable and professional. He went above and beyond duty to help solve the issue with my car and sold me the right parts I needed.Thanks David

  KENYA Scott
2 years ago
Usually i get great service from here but for some reason i got told the part i needed was there but when i called back to send my girl to get the part? i was sent to the irondequoit store in where i ended up paying more money for the completely wrong part just to be told the part i was looking for was at greece again. Then i call back again to explain what happened to no answer.. Like cmon man i cant even get my car fixed tonight bkuz yall being lazy fast and irresponsible and careless. Ill be there first thing in the morning with my complaint and this wrong part yall sent me completley out of my jurisdiction to get

  christopher Brown
4 years ago
I go in on 10/13/19 and ask for a check engine read. They let me walk out with a tool to read it that hasn't work for me.in the past on my truck. Other guys before who worked here were nice enough to get the loaner one and bring it out to do a read it no problem and it worked. Purchased parts and fixed it. But this guy wouldn't let the employee walk out with the tool to read my truck unless I charge my card to rent it for 2 mins and wait 3 days for a refund. The kid was more than willing but they guy said no. Is ignorance just made me return the parts I just bought for this truck to get ready for plowing $600 worth and I'll take my money elsewhere. I will never shop there again. The only time I will be in there it to exchange parts. Sad he had to treat a customer that way

  Dan Schneider
5 years ago
I worked with John today at the Greece store on May 5. He did a great job helping out with a problem I had with a evap kit I got online. He new what to look for and what to sell me. He was a great help and very knowledgeable of the parts they sell. Hope he is there more I will be looking for him when i go in for more parts.

  Tina Fisk
a year ago
I was in this evening and a young man named Jacob, who is in training. He was very sweet and very helpful

  Faisal
4 years ago
Randy was very helpful and nice. But the Lady who works at the clerk is very rude & doesn t know anything about cars & if you ask her questions she will get frustrated easily & proceed to tell you, with attitude, to go ask a mechanic. Will not be coming to this location again

  Frank Lopez
2 years ago
Poor customer service, one young cashier needs more training using a scan gun while checking customers out. Cashier pointed the scan gun at my eyes while scanning items , almost blinded me.

  sassygizmo59able
3 years ago
I went to get some wiper blades, very reasonably priced. They even put them on for me. As I left I turned them on and one of them wasn't even touching the glass. I went back and they replaced it with a new one.

  Alex Plumadore
7 years ago
Had an issue with LED dome light not fitting into housing because it was too big. Had no issues returning the bulb, but was given no alternative to this issue. Was told to call the Kia dealership about my problem. I went to Advanced Auto instead, where they were able to find an alternative. Oh and I purchased map lights while I was there :) Manager that did return was no help.