Audi Rochester

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Candy Malpica [Official]
a month ago
Very Happy with My purchase. They were very attentive and informative. Avery was very friendly and attended my family with respect and she explained evrrything to us about our purchase. The process was very easy and we enjoyed our time in the waiting area while everything was being finish with paperwork. Overall I would recommend

  Frank Gacioch
3 weeks ago
Thank you Elly and the wonderful work of the Audi Rochester team in helping us trade in my 2019 Q5 and purchasing my brand new 2024 Q5! Clearly, we felt valued as customers and more importantly as people. Elly and the team patiently worked with us with all of our questions and in coming together on a plan with a resulting solid, fair deal. The vehicle was delivered with care and instruction on the available technology.Pat and Frank.

  Mujo Badzic
3 days ago
amazing dealership and service! elly was great and made time for me to come in and take the car for delivery when i was super busy for the rest of the week. elly was also overall a great sales person.

  Killah Joules
a week ago
I had an amazing experience buying my new Audi at Audi Rochester. Allison Avery was a consummate professional going above and beyond helping me find my perfect car which took a bit of time. This was my first new car and the experience felt special down to every detail from start to finish of my purchase. I highly recommend this dealership - I could have shopped closer to home but taking the trip to Rochester was well worth my time and energy.

  Andrew Rutter
a week ago
I want to thank Paul and the guys on the service team for going above and beyond to help me out while I was back in Rochester visiting family. I was beyond impressed with the efficiency with which they operated. I give them my highest recommendation.

  Dibyendu Das
7 months ago
We had an impeccable experience in buying our new car at Audi Rochester. David Mcaloose went above and beyond to help us with the documentation and deliver the car within 3 days. David was professional yet very helpful in every steps. Post delivery of the car, he took extra ownership to explain every function of the car with minute details. David and Audi Rochester is highly recommended.

  Ricky Figueroa
5 months ago
Very happy with my Audi S5 purchasing experience at Audi Rochester. Allison Avery was fantastic helping me through my purchase and I definitely would recommend Audi Rochester! Thank you again!

  John Holland
a month ago
My buying experience with David McAloose at Audi Rochester was excellent. This is my second vehicle with Audi Rochester. He kept me well informed throughout the entire process. He was professional and helpful in every step during our purchase. Great communication as well. Love the new OLED tail lights! Great delivery experience with the car, explaining some of the more advanced functions of the car.

  Hector Vargas
3 months ago
My buying experience with Alex Napora at Audi Rochester was excellent. He kept me well informed throughout the entire process. Alex was professional and helpful in every step during our purchase. Post delivery of the car, he took extra ownership to explain some of the functions of the car. Also provided guidance in getting a remote start installed for my vehicle. Alex and Audi Rochester are highly recommended.

  Leslie Alicea
2 months ago
Great car buying experience, Alex Napora was excellent throughout the entire process. I was making an out of state purchase and I was a little nervous since it was my first time doing so. But he kept me informed and made the process as smooth as possible. Five star service all around!

  James DiNoto
10 months ago
Perfect buying experience with Dan Bresnan. He kept me updated while the car was being built. When I picked the car up it was perfect. Everything was done and I was very pleased. I will continue to buy from Dan. He makes the purchase process very easy

  Nghi Ha
a week ago
Thanks to Denises patience and dedication my parents were able to purchase their first PorscheHe was very kind and respectful would even check up to help, for that I would give Denise 10 stars if I could.Thank you for making their dreams come true !

  Darrel S
4 days ago
Dan made our buying experience a breeze. We loved our 2016 Q5 and we sure are enjoying our new 2024! Audi Rochester will take care of you, especially if you ask for Dan.

  Steve Cox
2 weeks ago
I had an amazing experience dealing with the service department at Audi of Rochester. They performed a completely thorough pre-purchase inspection on an R8 that was offered from a local independent dealer.I live several states away and I couldn't have asked for better communication or documentation, to be able to make an informed decision.Paul Palmer the Service Advisor, was patient and made sure I totally understood their findings, and Jon Langdon, the Shop Foreman did an awesome job creating several videos that went over every inch of the car.I wish these guys were available to inspect all my future vehicle prospects. Definitely a 5 Star Experience!!

  Samantha McManus
2 months ago
I thoroughly enjoyed my experience at Audi Rochester! Elly was GREAT from start to finish and I really felt like she was doing everything she could to help me get the best deal. Jabin was also really helpful when it came to the financial piece of everything and he made sure I understood every step of the process. I will definitely be back when the time comes!

  Jason Metnick
a month ago
Wonderful experience from the time I arrived until the time I picked up the vehicle. Dan was extremely helpful and answered my questions with great care and clarity. Jabin and Jayden were amazing as well as again the team took their time and made the experience even more enjoyable. Team Audi Rochester you rocked!

  Rachel Schalge
11 months ago
We just bought our dream car from Elly at Garber Audi and could not have asked for a better experience! She was knowledgeable, helpful, kind and not the usual car salesman . We would buy from her again for sure! The whole staff was wonderful! We had a great experience and now we have an amazing car! Thank you so much Elly!

  Margaret Lombart
4 months ago
My buying experience with Dan Bresnan at Audi Rochester was superb. He kept me well informed throughout the entire process - from ordering my A4, to delivery, to a thorough tutorial of the technology of the information panel, he was the best. This is the second vehicle I had purchased with Dan which is a testament to my satisfaction.

  James Caryl
2 months ago
On 2/2/2024 I took delivery of my new Audi A5 Premium Plus with Black Optics package. It was the best experience I have had picking up a new car. My salesman, Dan Bresnan, was handling all of the details from finding the car with the options and colors that I requested (and. doing it within 3 days!) to meeting my wife and I when we came in to Audi Rochester. The car was in the showroom when we arrived, so we didn't need to go out in the cold weather when Dan went over all of the features of the car! Dan set up the MyAudi app on my phone and went through its features with me. There was a problem with the Audi Connect website that day, so we. couldn't complete the setup. Dan was on top of it and called me the next day to complete the setup. That's customer service!Everyone that we interacted with at Audi Rochester was pleasant, freindly and helpful.Thank you Audi Rochester for the best experience I ever had picking up a new car. Your entire staff should be commended!

  Kerry Pickering
3 months ago
I was extremely happy with the service and personal attention the the Garber group gave me while purchasing a new vehicle. Like a lot of people, I started shopping at the online sites. This overwhelmed me. Working with Dan Bresnan was so very easy. I will be a customer for life!

  Donna DiCiaccio
2 months ago
Dan was patient and understanding of my needs from start to finish and made my buying process pleasant . This is the 4th Audi we ve purchased from Dan, and Garber, and it won t be the last. Every person, from sales to finance, to service are professional, courteous and helpful.

  Nancy Avery
5 days ago
Allison was extremely knowledgeable and very enjoyable to work with on the purchase of our new Audi Q5. We highly recommend her!!

  Lindsay Fitzgerald
a month ago
The best car-buying experience around! Top notch customer service and overall a stress free process from start to finish. Highly recommend!

  Latasha Evans Berry
3 months ago
We walked in and started to browse the vehicles. We had narrowed it down to either a BMW or an Audi. The staff here helped make our decision. No one spoke to us at all the entire time we were in the showroom. Some were busy but others made eye contact and then just looked away. We are African American so maybe that was the issue. Either way, go see Jenna at BMW down the road. She s knowledgeable and was very attentive to finding out what would be a good fit for our family.

  Haseon Park
4 months ago
Had a fantastic experience with Alex. Love his sincerity and willingness to work with the customer. Wonderful service and appreciate the knowledge and efforts he put in to help us find a car.

  a marie
4 months ago
Unfortunately I will need to change my rating. I bought my car through this dealership. I have told them multiple times about my breaks making noises and a fuel line vibration noise in the front end of my car. I have brought it to this shop numerous times. This last time was the last time I will ever take it there. They told me I need new back breaks and that they fixed the fuel line noise in the front (for the third time). I did not trust their judgement and took it to another shop to be looked at. Come to find out, I don t need new back breaks at all and all they did was stuff the front compartment with foam that looked like from a couch. I just needed my breaks to be serviced (front & rear brake services-removed brake calipers and pads, clean pads and lube slides and pivots, reassemble and road test) and a spray foam to kill the fuel line vibration noise. I just saved myself a lot of money and now my car runs how it should ve run when I bought the car. Very disappointing.

  pete mondi
a month ago
My wife and I just purchased a 2023 Q5 from Audi of Rochester. Our salesman Ricardo Figueroa was pleasant in every way and made our experience at Audi very comfortable,answered all our questions and made our experience enjoyable. Thank you Ricardo.

  Taylor Malone
2 months ago
We currently are leasing an Audi Q5 through this dealership. I have leased other vehicles from Garber before & have had wonderful experiences. Unfortunately, not the case here!In January 2023 my Audi started showing signs of major safety concerns (i.e. Proximity sensors going off with nothing around while driving, my emergency break randomly activating and slamming on the brake while driving down the expressway at 50mph+ & lastly, my screen not working & therefore not being able to use radio, maps, etc.).To make a long story short, I had this leased vehicle serviced three times for the same issues. Each time we showed up with video and photos evidence of these issues. Each time, the car was returned to us and we were told the "problem has been fixed & the car is safe to drive". On Friday, November 24th I had called Audi Service to inform them that my car had once again just slammed on the breaks as I was driving on 490 and was nearly rear ended. Paul in service said he could not get my car in until Monday. That Monday, November 27th, 2023 I dropped off my vehicle for the 4th time. After days of no communication, Paul called and assured me that they did run tests on it, saw where the problem was and replaced the parts." He proceeded to state that he drove the vehicle SIX miles", he concluded by saying they were once again, deeming the vehicle "safe to drive".My husband and I go to the dealership and have a very transparent conversation that at this point, we have lost all confidence in the vehicle. With the Upstate New York winters rapidly approaching my husband did not feel comfortable with me driving this dangerous vehicle with the fear that it would once again, slam on the breaks during a winter storm and I could be seriously injured, or worse. Paul Palmer, the assistance service manager who has been handling our issues all along stated "I would never let my wife or someone in my family drive this vehicle, it is unsafe". He told us we could file for a "lease buyout" as we had multiple failed attempts at fixing it and have lost all confidence in the vehicle. This is not a matter of a simple broken radio but a true SAFETY concern. My husband & I left the dealership that day without the vehicle. Before we left that day, Paul asked if we had interest in meeting with his Sales Manager to "buy a different car with them". My husband of course declined.December 1st, 2023, we filed all necessary paperwork with Audi corporate. We were told the buyback process can take up to sixty days. From November 27th 2023 to February 5th, 2024 we continued making payments on a car that we were not even using. We were not given a loaner vehicle & we were told we would not be compensated for a rental car. To say this was a major inconvenience is a complete understatement. We made more than a dozen phone calls to both Audi Rochester as well as Audi Corporate for updates on the status of our claim." The only call we received back from Audi Rochester was when Paul called to tell me I must come and pickup the vehicle from the lot as it could no longer stay at the dealership. However, funny enough when my Husband called... he then changed his tune and offered to deliver the vehicle to a location of our choosing.On February 5th 2024, we received the update we had been waiting for, that we were denied the lease buy back of our Audi Q5 because for the 4th time... Audi Rochester stated they "fixed the problem, drove it six miles & deemed the vehicle safe to drive".It is very clear, this vehicle is FAR from safe to drive. We are now left with no other options for this vehicle and are being forced to continue making lease payments on an unsafe vehicle. It is extremely clear that Audi Corporate as well as Audi Rochester are not even remotely concerned about the safety of their customers.At this time, we would not ever recommend a lease through Audi or Audi of Rochester. Their extreme lack of customer service, professionalism or their care for the matter is extremely disappointing.

  Deb Gray
a week ago
My experience was wonderful from start to finish. Thank you so much to Dan for all his help.

  fred guzielek
4 months ago
Elly was the best at helping us find the perfect car for us. Spent a lot of time with us to make sure we were completely satisfied. She is professional and very knowledgeable about the cars we were looking at. Love my Q5. Thank you Elly!