Action Towing and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Golden Spike
2 months ago
I hate this company. They took my order request through AAA and neglected to realize that their company does not even tow my vehicle although their trucks are perfectly equipped to do so. He told me my van was too tall and that I would need a new truck Which would be the same height, but from a different company because he was unwilling to help me. I waited for three hours and even had to call AAA to make sure they were even still on their way. They called action to confirm everything was all good 2 hours into the wait. I made sure to put that my van was tall on the original service request too and the company neglected to read the notation or even recognize that they do not tow sprinter vans at all. Another company was able to help immediately and so action Towing wasted over three hours of my time for absolutely no reason and they were extremely rude and unhelpful on top of that. Horrible company, giving the tow industry a bad name. They acted like towing a shorty sprinter was a huge risk and undertaking. I ve had sprinters towed plenty of times by other companies and no one s ever took issue with the job. Truly Pathetic!

  Matoca9
a month ago
Action Towing was only 10 min away, got my car up unto the bed with no problems. Jason was friendly and excellent getting the job done. Great experience!

  Luke Bamburoski
2 months ago
Great flat tire and towing experience. Shout out to Dillon who made me feel better about my flat tire from hitting a pot hole he went out of his way to make my experience positive. The other person who I interacted with (didn t catch his name) was also very personable and made sure we were safe and got to where we needed after he towed the car. Would recommend them (I was connected to them through AAA and thankful for it.)

  Laurie Wk
a month ago
Excellent, prompt service from Jamal. He was friendly and kind during a trying time. Very personable and reassuring, kept me talking the whole time, which was a nice distraction from the stress of the event. Excellent driving and maneuvering to get my car into a very small parking space. Thank you Jamal!!

  Susan Thompson
a month ago
I had a very good experience with your roadside assistance. Trent came out to change my tire, and did a wonderful job of trying to troubleshoot the cause of the problem. He fixed it very quickly, and I was on my way. He was also friendly and he empathized with my need to have this tire problem fixed as quickly as possible. Thank you!! Susan Head

  Sam Peachey
4 weeks ago
Had a hell of a day today and ended up locking myself out of my car to top it all off. Called AAA and they sent out Nicholas Russell from Action Towing and Service. Came quick, friendly, professional, and best of all got the truck open quick! Thank you so much Nick!

  Amanda C
3 weeks ago
ZERO stars! This was the MOST rude company I have EVER spoken to. My husband slid off the road and we did not have the exact address and they would "Not go on a wild goose chase" looking for it. It's snowing, should I have left my husband on the side of the road?! I could give them the road it was on, the cross streets, etc but not the address because there was not one! Bright red car, I'm sure it would be impossible to find with my directions. They told me they are not familiar with the area. THEN DON'T BE A TOW TRUCK COMPANY if you can't help people. And DON'T BE RUDE!!!!!!

  Chuck Pease
2 months ago
One of our children is at College in Rochester. Having trouble with a car, 6+ hours away is hard for anyone. Having used Action Service now, for 2 vehicles, I have found them to be fair, concerned about our child, and honest about all of the work they do to their vehicle. If you need to find a place that will assist with your repairs and treat you fairly, check them out

  Sarah E
2 months ago
Trent is AMAZING! I called AAA when my car died last week. Trent came out and started my car in less than 2 minutes. When my car died again over the weekend Trent came back to start it again. While he was here he realized what the problem was, explained it to me, and fixed it! Trent saved me over $300 in mechanic, towing, and repairs costs. I HIGHLY recommend Trent and Action Towing and Service.

  darrin singleton
3 months ago
Would give a negative star review if possible. As a AAA service provider their level of customer support is abysmal. They botched a battery replacement, hard to do, but they did. Did not replace all the hardware on the negative pole. When the failure of the negative pole resulted in an error light they botched that repair. Took the car to our normal MECHANIC (capital letters to illustrate the difference) he diagnosed and repaired in 15 min. The owner of Action defended the his son s original work and their repair to the detriment of their credibility. They maybe able to tow, however they can t deliver on the Service portion of their name - Action towing and service. Beware of sending your wife or daughter there. Very misogynistic and disrespectful. As a life time AAA Gold member I will be writing a letter to corporate to let them know how their provider is representing their name Monroe County.

  ForeverA *
3 months ago
My son hit a curb and Action was sent out by roadside assistance. Jason was there earlier than expected and very pleasant. He got my son home to me safe and sound. Thank you so much.

  Amanda Z
2 weeks ago
Your drivers don t pay attention while they re driving and almost hit children and a crossing guard trying to stop traffic to let kids go to school. This is terrible business practice, and your drivers should be paying attention they are emergency service vehicles they could ve just caused a serious emergency on the road and your dispatcher isn t very helpful when somebody calls with a complaint like that either. I will never use your business and people should know your drivers don t pay attention and could have killed children this morning. Editing to add the driver was speeding in a school zone as well. You re very lucky nothing happened to the crossing guard or those children. Your driver 33 should loose his job. Period.

  Ian Parker
4 days ago
Had a flat tire, had the gentleman come out and take a look at it. He said it just needed a plug and was only accepting cash to do it. I paid him, woke up the next day, and it s flat again.Next day gave them a call and they came out and fixed it. Maybe just a bad apple the first night, but the Second Gentleman was nothing but kind and helpful.

  Jim Parrillo
3 months ago
These guys have pulled me out of SEVERAL ditches over the years from simple flat tire fixes to full tows to the shop. I cannot recommend them enough. They're **always** quick to respond, knowledgeable, courteous and helpful.

  Alex Bulman
2 months ago
I got into a small accident on my way back home to toronto, in the rochester area and was in a little bit of a panic mode, but there was this guy by the name Andrew, from action Towing, who really helped me out with the process. He helped with guiding me step by step, and helping me into a hotel to stay the night. We need more people like him, hes an absolute gem and thanks to him i was able to calm down and understand im in good reliable hand. Thanks Andrew!!

  Kevin Evans
4 months ago
Jahmel " Mel".... Was one of the most professional young tow drivers I've ever seen.Arrived in about 15 min! Very informative and helpful. My Van was stuck in Avery odd spot and he performed a miracle to get my van out. I no based on the conditions he went above and beyond my expectations. Would recommend to anyone and I pray it's him the next time I need a tow. Thnx Mel I appreciate everything you did.

  Jayden Tabaco
4 months ago
I was in an accident recently and action towing was the company that was called to take my car away and be brought to their facility. The staff is extremely nice. I have no issues with anyone that is working in the office but the tow truck driver that took my car away that night went through my vehicle and stole my groceries and a couple other personal items, I understand that the ones who run the office it is not their fault but that shouldn t be happening to people not only were my item stolen but my car was totaled and I lost my job due to this so it only added salt to the wound that was already exposed It s disgusting that people like that exist and it s disgusting that they have people hired at that company that exist like that. Unfortunately I m not able to lock my car and take my key with me because they need to get in the vehicle to be able to tow the car. I just hope they can do better.

  Ashley Forte
2 months ago
My encounter with Mario was great! He was very helpful and super fast. I will definitely recommend them. Thanks again.

  carolyn langelotti
7 months ago
After waiting for almost two hours for a tow truck (contacted through "On-Star" service and eventually contacting the tow company myself) to come and change a flat tire, they NEVER showed up!! While waiting, I called AAA, the tow truck from Action Auto arrived within 30 minutes, changed my tire, was prompt and professional - and I was on my way!! Way to go ACTION AUTO!! You get an A+ in my book. If you want a dependable, prompt and professional auto and towing company - ACTION AUTO is the place to go!! They are on the job!! (and MUCH thanks to Brian - the tow driver that showed up)

  Alan Pease
2 months ago
Action Towing has provided me with good service more than once. The drivers that answer your call (mine were made through AAA) are very pleasant and helpful. Recommended.

  Dave Stkjock
5 months ago
I used AAA for a battery replacement service that was assigned to Action, they arrived in about 15 minutes, amazingly fast from my experience with AAA. The driver, Brian, was polite, courteous and communicative. He tested the battery and told me it could likely be good for another 4-6 months, I chose to have it replaced anyway as winter is just weeks away and wanted the user of the car not to have any issues. Unfortunately the hold down bolt broke and Brian had to take extraordinary steps to get me going, he went above and beyond to get the car back on the road. Additionally, the company took car of correcting the issue without question or pushback. The true test of a business is how they handle problems, Action handled this professionally and with great customer service. Thank you Sean and the team at Action.Service: Battery service

  Remi Auditore
2 months ago
Yesterday my technician Nick in truck 573-31 was awesome! I was blown away with his level of expertise and customer service. I would hire Action Towing and Service again as long and he works there.

  Candice Woodruff
4 months ago
An employee from Action Towing answered my AAA call today. Unfortunately I did not get his name he was in truck 18 about 3 pm on 11/16/23. Pouring cold rain and my car had something hanging underneath. He looked and explained clearly what the problem was and went about doing a temporary fix. He had to lay down in the wet ground after lifting the car all this in cold pouring rain. He carefully suggested what my next steps might be. I asked what do I owe and he just smiled and said it s covered. I said no what do I owe you and he smiled shook his head no and said this is what I do and I love my job. Thank you truck 18 you gave me hope of a kinder world.

  Frank Michel
5 months ago
Awesome service. I've been there for service 3 times .Each time the work was done To my satisfaction. Price for work is very reasonable. I was easily able to. Communicate with the owner and mechanic. Also, I was also able to meet Molly the dog. So be sure to bring a Dog treat.

  Nicole Conrad
11 months ago
Muhammad came to my rescue with my disabled Jeep and brought it to my house without the luxury of having me there or the keys he needed. He was so kind, curtious and nice upon delivering my Jeep. Another customer waiting for a tow had unfortunately followed him to my house and spent 20 or 30 mins rudely screaming at him inside of MY driveway while he was just trying to do his job and get my jeep off the tow truck! I tried to diffuse the situation for him because he was just doing his job with the list he had and this lady was out of control screaming at him and stopping him from doing his job for me. She followed him in her jeep and onfoot harassing him over and over.He never lost his cool and calming explained her place in line for her tow over and over. Bless you Muhammad , you had the patience of a saint and didnt deserve how you where treated. Just as I didnt deserve for her to be acting like that on my property with my children. His customer service was A+++++. Your the man Muhammad anytime I need a tow, it's you that I'll call!! Thank you!!Service: Special vehicle towing

  robert daeffler
a year ago
My family and I were headed out on a trip when our car broke down in a busy section of the NYS Thruway. Henry and Ryan were amazing! They helped calm our nerves and got us safely to the dealer. They had room in the truck for our whole family, including our son s car seat. I would recommend these guys and Action Towing to anyone. Thank you for your speedy assistance!Service: Local hauling

  Svengo42
2 months ago
Nicholas was absolutely awesome! He went above and beyond to help even though it was very cold and snowy! I would definitely call again if I run into car trouble in the future!

  Lisa
2 months ago
Nick was amazing. I was stuck on the side of the expressway with a flat tire, caused by a pothole. He came to my rescue. Thank you so much

  Black Dollar Inc. Investments
5 months ago
They don t deserve one star!I have insurance with Gieco and they provide roadside for Gieco.I Called for a roadside assistance ETA and was greeted by a nasty dispatcher with an attitude!I informed the dispatcher the plastic piece that hold the tire in place was stuck and the tech would need a tool to remove it when he comes for service,the tech shows up with no tools at all and a attitude as well telling me dispatch didn t notify him he would need a tool to remove the the plastic piece so he couldn t help me and he left!I called dispatch back and ask him why he didn t relay to the tech he would need a tool, the dispatcher immediately caught another attitude and told me the tech said he couldn t remove the plastic piece because it was rusted which was a lie.i told him the piece was plastic and plastic DO NOT rust and he did nothing to help me!the dispatcher hung up the phone in my face completely rude and leaving me stranded at midnight I DO NOT RECOMMENDService: Tires

  Mick Alber
3 months ago
I thought I would have to guide Dave to my car, as I was in a parking lot, but he found it on his own, and within just a few minutes had it ready to tow to Monro Tire Center. An amazing job well done from Dave!!