AAMCO Transmissions & Total Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jen Bodzon
a month ago
Highly recommend!! I have brought my car here multiple times now, and have always received excellent service. Whether it s an oil change, inspection, or busted alternator this place has always fixed my car up and given me by far the fairest priced services. I have had work done at other places, and this place has always fixed the shotty (and expensive) work I ve had done elsewhere. Both Rick and Vanessa go above and beyond to make sure the job is done right, and at a fair price.

  Michael
5 days ago
Honest Mechanic. Vanessa went to bat for me with my warranty company when my engine died. That was two years ago and I have been going to them ever since. Never had a problem or bad experience. They are up front with me about my car.

  blair wear
2 months ago
If you are dealing with a car nightmare take a deep breath and TAKE YOUR CAR HERE!! Hands down I would recommend this Aamco. They are honest and reliable and actually CARE and don t treat you like a number. Customer service is still alive and well here!! Vanessa was fantastic and was on top it! I wish more businesses would follow their ethics!

  Antonio Bottos
2 days ago
Fantastic group, especially Vanessa she has excellent customer service skills and really cares about quality work. Will be going to them for now on!

  JTMT Transportation
2 months ago
I can't say enough great things about Vanessa and her staff. Every time I bring my vehicles in for repair my vehicles are serviced correctly the first time. Vanessa is thorough in explaining the diagnosis and repair time. I will not go to another repair shop.

  john smith
2 weeks ago
Had transmission installed here about 50k miles and about 3 years ago. They inspected and test drove vehicle for free not finding transmission lines need work recommended by dealer. Going forward will be my go to service shop.

  Theo Turque
5 months ago
I am incredibly grateful for the exceptional service I received at AAMCO for my transmission issues. Vanessa, in particular, played a crucial role in making the experience smooth and efficient. Her expertise and assistance stood out, making the process much more manageable. I highly recommend AAMCO, and if you have the opportunity, seek assistance from Vanessa for top-notch service.Service: Transmission

  Marcin T
8 months ago
About a year ago, I had my transmission swapped at this place, and I must say it's truly reliable, and the service here is exceptional! I deliberately waited before writing this review to observe how the work held up and to assess the post-service experience. I can confidently say a big thank you for the excellent work and the dedicated customer support. Vanessa was there every step of the way, readily addressing all my queries and even assisting with additional issues that arose after the swap, unrelated to the transmission itself. Even now, my car is running smoothly, covering almost 10k miles since the work was completed! I couldn't be more pleased with the outcome.Service: Transmission

  Brad Allen
6 months ago
We have worked with Aamco twice and had really positive experiences. We found them to be extremely honest with us. The first time, we thought it would be a major problem and they were able to fix things inexpensively and quickly. And during my most recent experience this week, Vanessa was amazing to work with, going above and beyond to advise our friends honestly and save them thousands of dollars. Highly highly recommended!

  Rory Foster
7 months ago
Vanessa is the best!! I took my car in to get looked at for transmission issues and she diagnosed the problem right away. However, she also told me about a lawsuit and warranty that I had no idea existed and saved me $5,000 by referring me to a local auto shop! It was refreshing to work with someone who is honest and has such great integrity looking out for their customers

  Patrick Maynard
2 months ago
Great experience! Vanessa is a great communicator and walked me through the entire process. Very thorough overall. Would highly recommend!

  RICH
2 months ago
Great experience! Vanessa is terrific, very honest, and provides very thorough and detailed information about diagnosis and options. Pricing is very fair too.

  JoeVivinetto
7 months ago
5 STARS (I WISH I COULD GIVE MORE!) My 2014 Honda had a broken axel that one of the Honda dealers in town wasn't able to fix. In fact, they wanted me to replace the transmission in order to fix the axle!I had the car towed to AAMCO in East Rochester and they quickly (and correctly) diagnosed the issue and fixed my car quickly (and for WAYYYY less than the dealer).Vanessa was phenomenal! She was incredibly knowledgeable about my car/model, super-responsive and communicated my options every step of the way.In my experience, AAMCO East Rochester was absolutely honest, trustworthy and extremely reasonable cost-wise!THANK YOU, THANK YOU, THANK YOU!!!

  Michelle Nicodemus (Nicki)
a year ago
One of the best repair shop experiences I have ever had. A transmission replacement is a huge and expensive job. Vanessa and her team went above and beyond to provide the best customer service. She explained the entire process in great and thorough detail. She kept me informed through the process. I am beyond elated with the work performed here. Highly recommend it if you have to have this level of repaired done to your vehicle. It will be right. TY Vanessa and the ER AAMCO team!Services: Transmission, Auto engine diagnostic

  Richard June
a week ago
Best people I have worked with pleasant courtesy will go back again the next time I need work done

  Vazquez Family
a year ago
We went to AAmco of East Rochester and they are the best! My husband needed an inspection and his car checked for a noise and the Owner was great! She provided honest service and fair pricing! She was truthful about what was wrong with our vehicle and did not push services that weren t needed. Vanessa was friendly & provided tremendous customer service. I would definitely go back and would recommend them.

  Monica Usery
a year ago
I have had nothing but amazing experiences with this shop. Vanessa and the rest of the shop are the absolute best at what they do. Definitely fair pricing, not trying to talk you or scare you into services not needed and break things down if you need them to. In the last 4 months they have answered my questions on good cars to buy, replaced my transmission for half of the price than at least 3 other shops and replaced my rear wheel bearings and front brakes, pads and rotors. All of this has been done in a timely fashion with very reasonable prices. We travel an hour and a half now because we have finally found a shop that looks out for our best interest in all of the ways one can. Will always recommend Vanessa and her team!Services: Transmission, Auto engine diagnostic, Brakes

  Jen W
a year ago
Probably my best automotive experience. They diagnosed my transmission problem right away and gave me all the options and pricing. They even sent me pictures of the problem. Don t go to the dealer and get overcharged go to AAMCO in East Rochester. It s hard to find a mechanic that is that knowledgeable and that you can trust. I m so happy I decided to call them!Service: Transmission

  Matthew Hawke
8 months ago
Excellent service, I had a number of potential issues that I was unsure of the severity of, and they dealt with me honestly and very fairly. The staff is knowledgeable and their communication is on point. I'd highly recommend this center to anyone who wants a trustworthy and respectful group to take care of their auto issues.

  Alberto Vazquez
a year ago
I went to Aamco for the first time to get my car checked. Vanessa was friendly, helpful and let me know the progress on my vehicle every step of the way. She was honest and thorough, didn't try to sell me anything extra. They definitely know what they re doing. They tell you what needs to be done and why. She was awesome and went above and beyond. The atmosphere was great, very welcoming and professional. I will continue to bring my vehicles to this Aamco. I definitely recommend them to anyone who is looking for great service!

  john wilkie
5 years ago
This Aamco shop exceeds expectations.The transmission in our motor home failed. It sat at the chevy dealer in Victor for 6 weeks - nothing happened. Fed up with them we stopped by the shop in East Rochester to see if they could help. And DID THEY. Monday afternoon they have our motor home towed to the shop pulled and repaired the transmission. We picked up on Wednesday . Thursday we were off to Watkins Glenn - so sweet .Shaun provided awesome communications and even sent a pic of our vehicle up on the lift. If you need transmission service or for that matter any automotive service give them a call.And oh yes they have been East Rochester for approx 30 years

  Anita Maxwell
7 months ago
Vanessa was very rude and unprofessional. I will never go to AAMCO again. I got opinions from three different mechanics and they were not satisfied with the work at all.

  Darrell King
a year ago
I worked initially with Vanessa, and had a technical consultation with Ken. Right from first contact, the people were friendly and knowledgeable. They gave me straight quotes in plain language that were comparable to the numbers my own research had estimated.The repair decisions were supported with diagnostic testing and when the in-progress work uncovered choices needing to be made, I got clear options supported with pics of the problems. The work proceeded as predicted and my vehicle was ready on schedule.The completed results were all defined in my final paperwork and ongoing communications around the aftermath experience were encouraged. The cost was as predicted in the estimates and they did it once try to nickel-and-dime me with incremental add-ons.This business is highly recommended as staffed with honest, reasonable, intelligent and professional people using realistic solutions and pricing.

  Laurel Saffer
a year ago
I decided to go to AAMCO based on the positive reviews that I viewed. I received nothing but excellent service from them. They looked at my car in a timely fashion and communicated with me clearly about the issues that I had with my car. Vanessa was extremely friendly and knowledgeable. I even walked away knowing a little bit more about cars than I did before! I will recommend their services to anyone and I will use them again in the future.Service: Auto engine diagnostic

  varun sambhy
a year ago
Very good experience with AAMCO. Took my minivan to the shop with transmission problems. They diagnosed the problem- transmission blown and needs replacement. They suggested I do not replace it since the car had very high miles and other issues and not worth spending 4 grand. It was refreshing to see such honesty and professionalism! The mechanic (Rick) took the time to explain his diagnosis showing me the problem. He seemed very competent and knew what he was talking about. In addition they did not charge me a cent for diagnosis. I highly recommend these guys!!!Service: Transmission

  Tom Murray
a year ago
Great help with Vanessa who did a very complete job on the car transmission. The contract included detail of how the work would be completed, where to get the best repair and better parts to bring everything today. She called during the week, went out of way to communicate all the data I needed. All the work was done professional and completely care. I would come back again if we had the work (which I hope will not need soon). I give 5 stars to the effort and completion. Thank you to Vanessa and the employees who made it completed correctly!Service: Transmission

  Gary Ball
10 months ago
2012 Nissan Murano CVT went out. AAMCO replaced it with a remanufactured CVT having 3 times the warranty period and 100k miles. All at less than 60% of dealers estimate. We did have delays all due to shipper. Vanessa kept communication with me so that I knew status. Also identified a few other things needing replacement under the vehicle and out of sight. And they took care of those too. Happy & friendly people at the East Rochester branch. I replaced a transmission in my car in 1970s from AAMCO in Louisville, Ky where I was impressed with their workmanship also.

  Patty Orr
a year ago
Excellent job! It was a trying time as my 2008 is my baby and it needed a new transmission (manual). It was a process to get the right parts in due to lack of supply and my car being so old. Shaun and Vanessa were rather patient with me. But, he and Vanessa found the part finally. Once fixed, I had to return two times. Once because as I was driving away after the fix, my radio and AC dash lights started blinking on and off. Thinking he may have loosened something while working on my transmission, Shaun researched this problem and fixed it. It was nothing to do with the transmission fix. It was a coincidence that it happened the day I drove away with a new transmission. He texted us his research...google sites. We were most appreciative. He did not charge us for this. About a month later, I returned as my clutch started sticking to the floor board. He feared this had to do with a bushing only Subaru had (on back order). He had previously devised his own repair. This time, he tweaked and adjusted it but said Subaru needed to look at it. Subaru just called me and their head mechanic said Shaun did a great job and they thought the clutch /transmission was fine. It might have just needed some adjustments which again, Shaun did for me yesterday. Honest, knowledgeable, trustworthy and patient! Highly recommend!Service: Transmission

  John Bosch
a year ago
I high recommend this place, Shaun is excellent, honest and gets things done. I was in the auto business off and on for 20 years and this place delivers exactly what every car owner wants. An honest experience with straight forward answers and no BS. They replaced my torque converter in one day after dropping it off with no appointment. This is one of the last places that does exactly what they promise. I will be bringing all my families cars here for repair.Service: Transmission

  Kristi Sargent
a year ago
Vanessa and the team at Aamco are amazing! They took they time to go over what was happening with my car and why it was happening as well! I am not a mechanic, so they were patience and explained everything so that I would understand it! I appreciate all their help and will recommend to anyone that needs car repairs!Service: TransmissionService: Transmission