Service Plus Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Glorimar Gonzalez-Alamo
a month ago
Excellent service! Easy to make appointment online. Staff explained issues with my car thoroughly and even took me under carriage to show me what they were talking about. Car evaluation is extremely comprehensive. They even text you pictures of every single part of your car that needs repair with recommendations and estimates. If you need to leave your car for an extensive period of time, they even offer a shuttle service. Isn t this awesome or what? 100% recommend

  jodij c
2 weeks ago
Service plus is a very welcoming place! Provides excellent service, and was able to diagnose my Volkswagen Beetle quickly!! My family and I have been going here for many years and have had all are vehicles come here with any problems. Even got a license plate frame to support this business!! I would 100 percent recommend Service Plus Automotive!!

  Keesha Kesha
a month ago
Service Plus has been such a great company for my family. They've worked on 2 of our vehicles and provided accurate on the diagnoses, were great with keeping us updated on repair progression, and were overall professional and courteous! I'm very pleased with the work Service Plus has performed for us!

  Ali Doane
2 months ago
Took my 2018 Kia Soul here today and was pleasantly surprised when they fixed my vehicle totally FREE OF CHARGE!! It was a quick & easy fix of two small issues, but still...most places would usually charge something, right?! Also, they were very kind and polite and professional. I highly recommend!

  Mark Alton
3 months ago
Service Plus quickly diagnosed and fixed my 4WD not engaging. They also fixed other damaged wiring to ensure reliability. Also very happy with them diagnosing a previous 'Reduced Engine Power' problem. Chris and Matt are great to interact with. I'm going to use them again !!

  Violet Morin
3 weeks ago
Service plus was very quick on diagnosing and fixing my jeep and always kept me informed on the work and when parts were received to begin the work on my clutch. Very satisfied with the work they did.

  Sheri Phillips
2 months ago
I was very impressed with the customer service I recently received. The staff was so attentive and helpful. They repaired my broken windshield wiper within minutes. I plan to return and promote this business! Thank you!

  Jessica Lackey
2 months ago
They tried to upcharge me big time. Told me my drive belt was cracked and worn needed replacing. My friend changed it for me and it was almost brand new. Not a single Crack and the numbers were all still highly legible. Will not ever recommend them or go there again.

  Thalia Shriver
5 months ago
this place deserves a million stars. chris kept me in the know on everything going on with my car. he was transparent about pricing and what things might be more urgent issues than others so we could prioritize what to fix depending on my budget. top notch work was done for reasonable prices, communication was excellent, work was done in a timely manner, and everyone i talked to was just so kind! this is where you want to go. i wont be going to anyone else as long as im here!Services: Steering & suspension repair, Vehicle safety inspection, Auto maintenance

  Joseph Weber
6 months ago
My Jeep had a bad oil leak spring right as the total power module burned out during a MOPAR strike and Corporate economic melt-down.Yikes, right? Well, not a problem the power module, the oil housing leak, and every last fluid was serviced and flushed within about a week and a half. Including both the front and rear differentials, something often times overlooked in 4x4 vehicles.As for price? You get what you pay for. I originally went to the dealership in town and their customer service sucked so I left and went to Service Plus Automotive. Not a mistake I'll make twice.I'll be returning for my future vehicle service needs.Services: Electrical repair, General repairs & maintenance, Tire rotations, Oil change

  Sue Ellen Deion
a week ago
As always, they go out of the way to convenience their customers.Timeliness and fair pricing makes doing business a true pleasure.

  Xavier McFall-Brown
6 months ago
This is easily the best shop I have had the pleasure of taking my car to. All employees are professional, and I have never had an unpleasant experience. Even after moving to the Syracuse area, I still try to come through when I need something fixed.

  Yahaya Abugah
6 months ago
The starter on my truck was bad and won t start. It was towed to Service Plus Automotive and they replaced the starter the following day. The employee were detailed, professional and provided great technical advises to me about my truck. Overall, great service providers.Services: Air & cabin filter replacement, Auto engine diagnostic, Engine repairServices: Air & cabin filter replacement, Auto engine diagnostic, Engine repair

  Michael Kahle
7 months ago
Awesome experience. The whole crew was courteous, nice on the phone, empathetic when the bill was higher than expected (I have an old rusty van) and great to work with. The repairs were done right and the van drives like a new vehicle. I have worked in the automotive and customer service industry for over 35 years, these guys are one of the best I have ever dealt with. Thank you for getting the old girl back to right!

  Michele McKinney
a month ago
The staff at Service Plus are professional and knowledgeable. They deliver on time and do the job as expected. I would highly recommend!

  John Lesui
a year ago
My transmission went out. I towed my 2015 Silverado here to get it repaired and it was the best auto service experience I ve had. Chris was the main Point of contact for my job and worked with my work scheduler to relay information to me or my wife. He was very informative and has a wealth of knowledge on using warranties. He was able to call my warranty company and get down to the fine print. His team was quick, efficient, and reliable. I will definitely be using them again and I highly recommend to anyone who is experiencing issues with their vehicles.Service: Transmission

  Kathryn Mckinney
9 months ago
I would HIGHLY recommend Service Plus Automotive! They got my car in quick, were very friendly, and helpful.They performed a diagnostic on my car and then sent me the full report with pictures. They talked me through the diagnostic report and explained what they recommended, but they were not trying to force all of the maintenance on me. In the future I will for sure be using Service Plus Automotive!

  Kayla Cook
11 months ago
The front staff is amazing! Chris goes above and beyond for all of his customers, and makes sure he keeps you updated on all repairs and services! Matt also works at the front desk and he is very friendly and does excellent work as well! These two truly care about their customers. The techs out back are AMAZING! Jason, Leland, Tom, Lee and Collin are very precise with their work and are very willing to bring you out back to the shop to show you what s going on with your vehicle and explain it so you re able to understand it without having that technical experience! Overall this business is awesome and they will continue to have my business for any small or big job! Very family oriented and fair pricing as well! The owners Jenn and Don have raised the bar for all other shops in upstate NY!Services: Air & cabin filter replacement, Electrical, Transmission replacement, Wheel alignment, Auto battery maintenance, Air conditioning

  Angie Bellinger
9 months ago
I had my first experience with Service Plus Automotive last week to get 4 new tires put on my vehicle and an alignment. The service was exceptional! I was greeted with a smile from everyone I came in contact with. My car drives so much better now! I will probably need brakes in the near future and I will definitely be going back here! Thanks guys!

  Ellen Keech
4 months ago
I still hear the clicking noise. It seems to run good. My son put transmission fluid in it. In a week he will check to see if fluid has gone down

  Sheri Phillips
a month ago
Great service! Very convenient to drop off my vehicle and they gave me a ride to work.

  j r
5 months ago
Professional, knowledgeable and helpful. Best service I ve ever gotten from a mechanic. I believe the one I work with was Chris I m sure they all are within the same standard

  Anna Fisher
10 months ago
I can't recommend this shop enough. I went in yesterday for an oil change based on when the last place I went said it should get done. The mechanic said the oil looked brand new and to bring it back after a couple more thousand miles, saving me $100. When I brought my husband's car in today for an oil change there was some service they recommended getting done, but they're always very upfront about the cost and what services they would prioritize based on safety, etc. Chris is especially good about explaining everything in detail. I also love that they have a kids corner with toys and books for the times when I have to bring my son with me. They're honest and family friendly and it really doesn't get better than that.

  Courtney Bandy
7 months ago
Great customer service! Will definitely bring my car back for any of my service needs. Only place I ve ever been to that offers charter services so you don t have to stuck at the shop for long hours while your vehicle is being worked on.

  Morgan Hall
a year ago
Great Service! Was my first time bringing my car in to Service Plus Automotive. They performed a diagnostic on my car and I was sent the full report with pictures that gave me a whole picture of areas that my car needs maintenance. They also addressed my concerns for why I brought my car in. They talked me through the diagnostic report and explained why they recommended maintenance/replacement of parts, but they were also very helpful with gauging my intentions with my vehicle and were not trying to force all of the maintenance on me. They educated me on the condition of my vehicle and then when I told them I only wanted to address my initial concerns at that time, they were extremely helpful and fixed it right away for me. By far the best interaction I have had with any automotive repair shop and I left understanding more about my vehicle and it's condition. 10/10 recommend to others!Service: General repairs & maintenance

  James Price
a month ago
Matt and Chris were very helpful! They understand my situation and communicated everything very well to me!

  Haide Chotia-Calabrese
10 months ago
If I could give this business no stars, I would. I took my vehicle in and was told my car had a plethora of problems that I was certain it didn t. Fast forward a little over a year later, I forgot to tell my husband to avoid the place and he goes in for an oil change and gets told the same thing -that his vehicle has a plethora of issues that it does not. How does he know? Because my husband is a mechanic. (Some might ask why if my husband is a mechanic why he couldn t change his own oil and the reason is that his mobility is limited.) In any case, here s a few examples of what he was told:1: He has a Class 3 almost a Class 4 leak which if you know ANYTHING about vehicle maintenance this should be an easy red flag.2. He was also told his spark plugs should be changed out since his vehicle is at 100,000 miles his vehicle has less than 50,000 miles.3. He was told that his alignment was off, at the 1 o clock position, instead of at the 12 and it most assuredly isn t -easy to verify on my husband s part.4. They said that while on a test drive his vehicle shook, again, easy to verify and it does not.Therefore, I feel compelled to write this review to encourage people to avoid this place until they stop fabricating maintenance issues that in the long run line their pockets but at the cost of their customers being overcharged, needlessly, for non-existent issues.(I will also be submitting an ICE complaint through Fort Drum to hopefully get them blacklisted until they cease their unethical practices.)

  Kevin Esslinger
11 months ago
I have driven by this shop for over 20 years without paying it much attention- that was a huge mistake! When I called and told them I had a transmission leak and the car was my primary vehicle Matt got me in right away so I wouldn't be without my vehicle for long. A complete inspection of my car was done to make sure there were no other problems with the car. To my surprise I received a text message with highly detailed information of all of the issues found broken down into three categories; 1. Requires immediate attention, 2. Requires attention soon, 3. Checked and OK. The text also contained photos of the critical issues found. I have never received this type detailed breakdown with photos from any other shop I have used and I was absolutely amazed at the level of detail included. The most impressive part of this interaction is when I called, I was able to pick the repairs I wanted them to do (and could afford) immediately, there was NO pressure to have any of the other items repaired until I was ready to have them done. The shop was able to get the OEM parts and do the repairs in ONE DAY, getting me right back on the road. Even the oil change they did was substantially less expensive than the place I used to use for service. Call - ask for Matt - you will be glad you did. Thank You Service Plus! One happy customer...Services: General repairs & maintenance, Auto engine diagnostic, Transmission repair, Auto maintenance, Oil change

  Naomi Lockhart
4 days ago
Thank you so much Chris for assisting. I definitely will be coming back.

  Ashley Sennett
6 months ago
Great experience at this shop. Very knowledgeable, well spoken and provided all the info I needed to make informed decisions about my vehicle repairs. Thank you!Service: Vehicle InspectionService: Vehicle Inspection