Total Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  CJ Johns
2 years ago
Bring your car here if you are looking for honesty and integrity! Their customer service is the best. Everything is explained in detail. They will let you know if something can wait or if it needs to be done right away. Waiting room is spacious and clean. Our family has been going here forever. Tom, Chris and the guys are the best mechanics in WNY!

  Cat
5 months ago
really great service here. taurus and chris are both wonderful. they didn t force unnecessary maintenance upon me, but were honest with what truly needed to be fixed. they even drove me home and picked me up so I wouldn t be stuck there all day. an appointment was quick to get, and as always, the customer service was 10/10. I also really appreciate the pictures they provide of everything that needs to be fixed. my dealership missed a lot of stuff, I m glad these guys caught it. expensive, yes, but they were honest in letting me know what could wait and what needed to be done sooner than later so I could budget properly.

  Kristine Manna
4 months ago
Professional, friendly and informative. Feel like I can trust them. Chris explains all repairs do you can understand problem/repairs

  Ka Ayla
a year ago
Just getting caught up with some of my reviews..... Went ito Total Automotive for an oil change a year ago, before I was married, and was told I needed hundreds of dollars of work done. Arrogant gray haired man (owner/manager?) gave me atttitude when I wouldn't book it. Didn't appreciate the "talking down to". Wondered if it was because I was female and stood my ground. Found an honest garage that doesn't try to pull anything over on you. Still don't need the work done I was told I needed there.Service: Oil change

  Snakes
a year ago
Awesome serviceI didnt have an appointment but needed some oil they took care of me right away.I usually add oil myself but it was very windy and cold.The price was more than if i did it myself but with the high prices of everything today it wasnt to bad

  S Bee
4 years ago
Perfect, from a tough customer.I'm from out of town and brought my car in for an oil change before I hit the road home. Even without an appointment I was greeted kindly, given relevant questions, and time to answer them. The facility is clean, well lit, and wheelchair accessible.While I waited I watched Chris sit down next to another customer who seemed quite vulnerable to his advice regarding what repairs her car would need. He explained in plain English and matched her level of understanding to ensure that the decisions she made were informed and that her safety was the number one factor. Her independence was also part of the discussion if she chose not to repair the vehicle, and he provided options while also empathizing with her frustration.Tom introduced himself as the owner and we chatted about my car awhile. I am knowledgeable about cars, which he did not know, and which he did not need to know, because I did not have to stand up for myself against any unnecessary sales pitches.This was a perfect encounter with all the right boxes checked: clean, safe, friendly, complete, reasonably priced. I'm somewhat stunned, I wish I could take this whole shop home with me. I'd make them spaghetti.

  James Conley
a year ago
Tom was incredibly helpful! I showed up with my hood not latching and in 20 seconds he fixed it for no charge! All star place and highly recommended!

  Benjamin Spencer
2 years ago
I called at 10 am and asked if they had any appointments available, the front end manager got me in for an oil change at 3pm the same day! That may not sound impressive to some but when you call around and others say the middle of next week. I was happy. I asked if he could check my battery while doing the oil change and was expecting to pay for that service, all included in the cost of the OC.. He greeted me at the door and got me all checked in. He used active listening and made sure that my concerns where adressed. This company is honest and holds integrity in my experience. I asked about a part that I hadn't been able to find for my van. He went above and beyond to search, find and print off everything I needed. After leaving the facility I noticed that a windshield wiper was not fully functioning and that was knew and asked if anyone did any work to that area. He himself said to come back and would look at it. 5 minutes before closing he came out, tightend a bolt and sent me on my way. Works flawless now. I live 1 hour away with 100 places in between that I could get an oil change but I will return because of the amazing service they provided. I'm sorry that I couldn't remember the name of the manager but he was awesome. 100% recomend.Service: Oil change

  Joseph Gonzalez
5 years ago
Have taken my car here for oil changes , inspections and simple repairs.Have always been treated very fairly.Was saved over $1,000 when compared to another rival company.Never have been forced to do anything extra.Prices seem fair and have never had a problem making an appointment.

  David Faller
3 years ago
Excellent customer service. They actually picked up my elderly mothers car from her house, did the inspection, (and replaced a rattling clamp for $3), and dropped the car back to her house, and wiped the car down for her. Payment was super easy as well. Sent me a text with a link, and paid in less than a minute. Chris arranged the whole thing and was an a absolute pleasure to work with. He seemed happy to provide the extraordinary service for her!

  Sue McNamara
a year ago
Never fixes things that don't need it. You get an honest and quality opinion on issues with the car. Great service. Been going to them for approximately 30 years. Dealer missed how bad brakes were. Crew at Total Automotive found it and fixed them immediately.

  PT109
4 years ago
I needed pics of my car for my new insurance company. In order to be insured for collision and comp your insurance company requires current pics and a inspection of your vehicle. I tried to make appointments at two of my carriers preferred locations for this process. No luck at all. The pics and inspection are no cost nor are they paid for their services. So there is no real incentive to comply, although when a repair becomes necessary, the carrier directs you to those repair shops on their list.Well, a gentleman named Chris at Total Automotive was extremely helpful and compliant. Chris had me come right in and had me out of there in just minutes. A very nice man also! I have submitted my comments to my insurance carrier. Great place, great people. I found a new 'go to' repair shop!

  ninjacat
a year ago
Called the front desk, asking about how much an oil change would be. When I got the bill, it was an extra $30. I guess the front desk only included the oil change and not the service. Not really sure why they wouldn t add at least a half hours worth of service to the estimate. They honestly lied to me.

  Ruth D
8 years ago
I have been having my car serviced at Total Automotive for approximately 20 years. I have always been pleased with the service received. I totally trust Tom, the owner, to give me good advice regarding what I need to do to keep my car in good running condition. I recently purchased a used car from Tom and am very pleased with it.Chris, who manages the shop, is very polite, professional, knowledgeable and a true asset to the business. I have called on more than one occasion with the need for an immediate appointment , and Chris has gotten me in as soon as possible. I do not have much contact with the mechanics who work on the cars, but on the few occasions that I have, I have found them to be very professional. I have referred friends to Tom and they have all been very pleased with service received.I would not take my car anywhere else for servicing.

  Matthew Callari
3 years ago
Chris was awesome to work with. Extremely quick, friendly, and offered alternatives in order to help me save some money. I will definitely be coming back for any needs in the future. I would highly recommend Total Automotive to anyone in the area.Services: Tires, General repairs & maintenance, Wheel alignment, BrakesServices: Tires, General repairs & maintenance, Wheel alignment, Brakes

  Watchful Customer
9 years ago
They are OK for most common repair tasks, but I will not trust them with anything related to wheels. Sure, the tire quotes are quiet competitive, but when it comes to things like brake repair, wheel alignment, balancing, I have had bad experiences more than once. The new brakes they installed started making same sqeeking noise in just one month. The replacement to this new set was even better. It made the same noise as I drove off the repair shop. I had to turn back and take the technician out for a ride to prove I was not lying. He immediately diagnosed a new problem with brakes and gave me a new quote that was even more pricier. Old tires showed uneven wear even after periodic alignment and balancing. I took the car to another shop and got it all fixed. No problems after that.Other work I had to do is quiet acceptable and was reasonably priced.The owner and the front desk people are nice and very personable. Too bad the work doesn't live up to expectation.

  JayToNice
4 years ago
I called for an AC appointment they got me in the next day a Friday. Chris was professional, honest, and accurate. They started on my car immediately when I arrived...Chris gave me a full print out of the price for parts, labor and total cost. Stated that the parts had to be ordered they wouldn t come in until around noon...Chris guaranteed my car for the same day. I received my car and the air is ice cold!Thank you Total Automotive because who can live without AC on the hottest day in Western New York!

  Micah Colbert
7 years ago
Can't say enough positive things about Total Automotive! Customer service is outstanding... probably the best in the area! Chris goes the extra mile in order to ensure that customers are take care of! Prices are very fair.

  Kaitlyn Augustyniak
4 years ago
I came to Total Automotive today for an oil change and inspection. I had previously been going to Delta Sonic but Total Automotive was more convenient and accommodating. I only had to wait about an hour for both services and paid a far more reasonable price than I would have paid at Delta. It's also nice that you can book your appointment online. Definitely switching to Total Automotive for all of my regular maintenance.

  Juice
3 years ago
Chris and the Team are the best in WNY. Honest, and upfront on costs but always do a great job, and they care! Even though we moved out to Clarence , I still come out here for the appointments just cause they re awesome Services: Tires, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Oil changeServices: Tires, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Oil change

  Ke Z
7 years ago
I have a shattered driver side wing mirror for almost 8 month. Ive been hesitating to repair it fearing it would not look the same as before. I went in for NYS inspection which they did fast, and they told me they can replace the mirror with original part. So I trust them and thought I have to give it try. The price is reasonable and the result is perfect. The job is done within 10 minutes and I'm very satisfied. It looks exactly like before, I would recommend this place to anyone. Not to mention the staff is very nice and helpful, not pushy at all. There is nothing to complain about this experience.

  Bhawna Chowdhary
8 years ago
This place is great!! Its near my mom's house and whenever I have gone they have been able to take me in right away, and always give good, honest advice. They also are very nice and have done small things at no charge. They are like a local, home business that are interested in serving their community sincerely. I have always had a good experience with them.

  Matt P
7 years ago
AVOID.1st issue: Had 4 tires replaced. They failed to replace the valve stems. Within two weeks, one of the tires leaked at the stem. Whenever you're replacing 6 year-old tires, it's common place for the mechanic to replace the valve stems; they cost the shop only .69 cents, and you're charged $4 per tire anyway, so it's win-win for them.I took the car back, they addressed the leak, and it took another 2 hours out of my day.2nd issue: My car was promised at a certain time. It was not ready until 3 hours later. I realize that things happen, but for a minor job like tires, this is inexcusable.This becomes problematic when you're having a friend drop you off at the shop, are required to be at work on time, and have basically planned your entire day around tires being installed.3rd issue: They promised to fill them with their cutting-edge new technology Nitrogen gas (according to Consumer Reports doesn't make one bit of difference). When I finally went to get the car, the guy said they'd run out of Nitrogen. Two tires are Nitrogen filled, the others with air.I will never go to Total Automotive again, nor will I recommend them.

  Ashley Meyers
10 years ago
My husband and I went into Total Automotive to get some new tires. All of our tires were balled and we also thought we really needed an alignment as well. So the guys put the new tires on and when they were done, the manager told us that our alignment was just fine and didn't need to be done. So what was supposed to be an almost $300 dollar job, didn't turn out to be that much because he said he didn't want to over-charge us. They even put on cartoons for our three year old when they saw her come in!! The place was clean and everyone was very friendly, I would definitely go there again!

  Patty G
6 years ago
I've been bringing my autos here for years now to get serviced and they are "The BEST" at what they do! Tom and his family are amazing and Chris is great to talk to! I highly recommend them to take care of your autos!

  Kirsten Hoffman
9 years ago
Tom and all the other workers at Total Automotive have always provided the best customer service around. They fit appointments to your schedule and explain all the work that needs to be done before fixing your car. We have gone to this shop for over 15 years, and would definitely recommend it to others.

  Mary J
5 years ago
Great service, friendly employees, and awesome mechanics. They are honest and won't do unnecessary work just to take your money. If you need a reliable, trustworthy auto repair facility this is it! Look no further.

  Bagel Blarney
5 years ago
My 84 year old mother went there the other day to have an oil change and when she went to pick up the car, after she paid $40 for a simple oil change, they told her they looked the car over and her back brakes where very bad and had to be fixed right away, she said they told her they could do it for only $550!!! This was just for her BACK brakes! Total ripoff artists! She went somewhere else and paid half that price! She said even though there where a ton of cars in the parking lot, there were no customers. I think since they moved to the new location, their service has gone down hill and they've gotten very greety. She will never go there again. I don't know where those over 500- 5 star reviews come from but I don't think it's legit because there where absolutely NO 3,2, or 1 star reviews posted. Or it may be legit but they only post the 4 and 5 stars.

  Charlotte Winkler
7 years ago
We recently had to have new hitch put on our Van as it was not holding up my husbands elec wheelchair.... Victor at the VA had us go see Chris at Total Automotive...They are super nice people, Chris explained all about the bolts not holding and one put hole in frame but he said not to worry it all could be fixed. I had to leave it to take care of the hitch problem, which was done without problem, then the bumper was the cause of the rust underneath Van. So Chris called with update and had to get new bumper. A-OK, then inspection revealed a leaking in the power steering so Chris gave us update and cost of fixing that.... Everything that was done made the van better for hauling wheelchair and not scrapping driveways anymore....We are very pleased with Total Automotive and would recommend to everyone to go see them for all your car needs....We are certainly going to them as our future service dealer.... In a scale of 1-5 as I was asked in phone survey--- Give them 5 but could go to big 10.Most pleasant, caring, knowledgeable people that we have dealt with.Thank you Chris and Crew for making our ordeal a more positive experience.Oh yes, have coffee, watch tv and bring books and take books... lovely experience as a book lover it was great to find books in a service station.... Kudos to all at Total Automotive......

  Nathan Tuccio
5 years ago
Very helpful and friendly staff. They explain the "diagnosis" and work to be done very clearly and honestly. They make recommendations and give you options as well as letting you know what is the highest importance and what could wait. Great place to bring your car.