Penn Power Group
4.3 (52)
350 Bailey Ave, Buffalo, NY 14210
(716) 823-7242
pennpowergroup.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Penn Power Group is a truck repair shop located in Buffalo, NY, offering services like oil changes with amenities such as a mechanic and restroom. They prioritize appointments and provide wheelchair accessibility.
Services offered: Oil change, Maintenance, Repair.
Penn Power Group Reviews Summary
Pros
- Quick and efficient service
- Friendly and helpful staff
- Proficient in diagnosing and fixing truck issues
Cons
- Some delays in providing invoices
- Issues with communication and customer service
Suggestion
Improve communication with customers regarding service progress and provide timely updates.
Positive Words
Great, quick, friendly, professional, helpful
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
TRUCKER PLANET
2 years ago
Great service, and friendly staff )They got freshly brewed coffee ! Very delicious plus a restroom they fixed my reefer very quick! Definitely recommend this place, enter/exit where the metal gate is as you can see on the picture, if you find this review helpful please leave a thumbs up thank you .
Rodger K Askham Sr
6 months ago
On getting down too my reper great. But custermer service was ,not very good, i should say,getting my invoice so ,i could get them payment. I was waiting about 1 hour, too get my invoice .which delayed me from getting to a customer, over 2hours away...Mechanic was great.A little slow. But he got the job done.
Rich Hayek
4 months ago
They do a somewhat decent job fixing right the first time
Harold Hubbell
8 months ago
Great people. Great service alway quick. Thank you for everything you do it is greatly appreciated
Chris Breen
a year ago
Work for HO Wolding. My truck had def issues. Turned put to be a bad def pump. They were very quick to fix it. Nice people too.
john bajek
a year ago
Great service the service advisor kept me posted and updated and answered all my questions they were polite and very courteous and professional did fix my kenworth
Robert B
a year ago
They said that the part they ordered was going to take 3 weeks when the Freightliner dealership was only going to take 1 week. 2 stars for the friendliness
Michael McNerney
4 years ago
My motorhome had a transmission issue so I had it towed to thier shop. I went there the next day and the tech they had work on it was fresh out of school and at $130 an hr I expected an experianced mechanic. After 7 hours labor they patched the problem with a 1' jumper wire in the fuse block. I went there to pick it up and it wouldn't start after they said " everything works good " . I found the problem myself but was still charged another $95 . horrible customer service , I'm still afraid to drive the motorhome .
Kevin Daniels
a year ago
Great place right off the 190 hwy. Called about a issue with my reefer on a Sunday, tech met me there and had me back on the road in less than an hour.
Russell Eddy
a year ago
Staff was very helpfull at identifying the part i needed ,and where it could be purchased, as they did not have it in stock.
Kyle Peter
3 years ago
Penn power assisted me while looking into unlocking my allison transmission. Unfortunately my model was not equipped the prompt and professional help was appreciated.
Steve
5 years ago
Awesome shop! Always goes above and beyond to get my trucks back on the road. Kim, Mark, Alex are all top notch and I would recommend this shop to anyone.
Kevin Hannon
5 years ago
I couldn t recommend a better shop! Came in as soon as they opened,they got me right in,diagnosed the issue,and are getting on my way.the staff is as friendly as can be.. Vegas here I come!!
Shawn Mang
2 years ago
They had what I needed and I was unsure about specific details of the installation and they went out of their way to print out specs for me of the installation and the parts it was very helpful
senecawind yooper
2 years ago
Friendly staff, but I was there in a professional aspect. Please make sure not park in front of any of the bay doors, do not walk into the shop. All transactions and business is done in the front office.
Samantha Steltermann
6 years ago
It seemed kinda like a cluster in there and they didnt seem to have any inspection stickers even tho i made the appointment for an inspection. Not impressed
jesus jimenez
2 years ago
they can't care less about the time of their customers, cant even update on the progress of the repairService: Auto engine diagnosticService: Auto engine diagnostic
Wayne Bukowski
a year ago
Sean the parts guy always does a great job !!
W Bryan Jackson
3 years ago
Excellent service. Miss Kim is the best and keeps you informed.
Mary Jackson
5 years ago
Great place. The parts guys are very good at finding the right parts.
Harold Hubbell
2 years ago
Great people good service for last minute breakdown
Drew A
10 months ago
Did a great job on the freightliner
Billy Brown
a year ago
Took all day to service truck and apu
scott bellinger
4 years ago
Decent job Everytime and quick service
Fadi Fadi
8 months ago
I don't recommend
Michael Curry
4 years ago
They are busy but worth the wait.
Mohamed Bb
4 years ago
Very professional and friendly service
buddy vanhorn
6 years ago
The field service tech's are really smart
George Konstantakis (Agape Falls Farm)
3 years ago
Great service, very helpful
Richard Hopkins
6 years ago
Scott in parts is great to deal with!