Northtown Subaru Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Karen Khaylomsky
3 weeks ago
Aubrey really went above and beyond to provide great service! I dropped my car off early and they were able to start looking at it early. She provided me a detailed explanation of what needed to be done now and what would need to be done soon, as I got an inspection. She was able to get my expired warranty to even cover one of the parts as a courtesy (since I was over the time and not the miles). Since the part also had to be ordered, they provided me with a car to drive for the week. Aubrey called me multiple times to follow-up on the process and provide next steps. The service was second to none.

  Karen Howard
a week ago
Service was completed very quickly, ahead of expected timing. Sherrie was very comprehensive, checking our account for historical service to make sure we were getting done only what was needed. And she was very helpful in getting us the best pricing available.

  David Mckee
a month ago
Taylor was great. Professional, courteous, processed my service order quickly but mindfully, listening to why I was there and what I needed addressed. Taylor made arrangements for a loaner car knowing that service was going to be longer than what I should wait on, and then kept me appraised of the cost and then progress of service. Overall very positive experience. Great job Taylor and the rest of the Northtown team.

  Mike Bawol
2 days ago
I received great service from the time I arrived to the time my service was completed. Check in very professional and friendly knowledgeable techs. Best attention I have received for car service, including a comparison to my original auto dealer that I went to regularly prior to this visit to Northtown Subaru. Overall best.

  Linda Delello
2 months ago
Outstanding service! Sherrie was great -- was clear in her communication and made sure I was comfortable while waiting. I appreciated the short wait time and the state-of-the-art coffee machine available to customers! Jim and Sherrie went the extra mile and made sure the car was in great condition inside and out before I left. Highly recommend!

  Caitlin Rae
2 weeks ago
Andy was fantastic to work with! Communicated with me throughout the day to keep me up to date and very personable. Hope to work with him again next time my car needs a service.

  Patrica Braun
a week ago
I thought the experience at Northtown s Service department was top-notch. I was kept informed, time to wait was less than anticipated and the price quoted was exactly what it was when I picked up my vehicle. I do not hesitate making appointments at northtown service department because I am always treated with respect and their attention to detail has been top-notch.

  Nathalie Andraud
2 months ago
Aubrey was fantastic! She was incredibly helpful and maintained excellent communication with me while the team worked on my car. Her phone and text communication was top-notch. At the end of the service, Aubrey went the extra mile by handwashing my car with a hose because I had the bike rack attached, and the car couldn't go to the washing station. I truly appreciated this thoughtful gesture!Everyone on the team was very professional and courteous.

  Lucille Grimm
3 weeks ago
Gabriel took care of all aspects of my recall visit smoothly from start to finish. I and my wishes were treated with respect and appreciated by me very much. I have always used the Northtown Subaru services for the good car care and the thoughtfulness of everyone who works there.

  Helen Washington
3 weeks ago
I love the professionalism and curtesy I always receive when having my car serviced at Northtown Subaru . Aubrey one of the desk technicians is the main reason things go so smoothly, she's very helpful and thoughtful of my time, getting me a ride back home if needed or a rental. These are the things that mean great service!

  Anne Waykoff
a month ago
Rob treated us respectfully and went above and beyond to provide us with a low stress, positive experience. Excellent customer service! Keep up the good work it really matters and benefits us all!

  Nanette Contino
a week ago
Sherrie, an advisor in the Service Department kept me up to date on the status of my car. She was always courteous and professional. She went above and beyond in trying to help me when my car was not going to be ready in the normal amount of time.

  moonfeet
2 months ago
I purchased my Subaru Forester from Northtown 4 years ago. While the car has been trouble free, I ve had all my maintenance done at Northtown. I continue to go there because every experience I ve had there has been very positive. The service has been great, the counter folks are courteous and knowledgeable and the price has always been fair and reasonable. And their waiting room is almost as comfortable as my living room at home. I would not hesitate to purchase another vehicle from them. Thanks Northtown..!!!Paul S.

  Heather Caputi
2 weeks ago
Aubrey was fantastic as always. Very helpful in explaining the various services I needed on my car! Highly recommend!

  Morgan Cress
2 months ago
Great experience! Andy was extremely clear at communicating with me throughout the diagnostic process, and continued to update me on the status of my car. If you re busy, this is the perfect place to go to, you can simply send a text, ask a question, and get a response! Everyone here is amazing, very thorough and friendly staff.

  Karima Silvernail
2 months ago
This was my first oil change with my new Subaru. From scheduling to completion everyone was very helpful and professional. As soon as I entered the door Joshua was attentive, helpful, considerate and pleasant to works with. He explained exactly how my service would go, and offered a great deal, that I accepted. Everything went exactly as he said surprisingly, very quick as well. The waiting area was clean and comfortable. Unfortunately, there were no cookies left. Haha.

  Laurie Diem
2 months ago
Amazing customer service and support! Robert went above and beyond to make sure I was happy and satisfied with my service. The check out process was quick and smooth and I left there a very happy and loyal customer.

  Queena Liu
a month ago
Went in for an oil change and Trisha was super accommodating when I needed to change my original service appointment. On the day of, she even helped fit me in earlier so I didn t have to come in so late. Great service!

  Andrew Keogh
2 weeks ago
My service was faster than expected and Sherri was very helpful upon check in, throughout the service and check out. Between her and Josh I felt very comfortable having Northtown service my car. I will certainly return.

  Diana Villagomez
a month ago
Had my first service maintenance appointment this week. It was easy, and so much better than I expected. Sherrie was able to answer my questions, and also provided me with helpful information for scheduling future service.

  Anne Clasper
3 months ago
I recently returned to Northtown Subaru after an extended absence. I felt the service was greatly improved. Robert listened to my concerns and was aware of my desire to keep costs low. The shuttle service was prompt. The work on my car was completed in a timely manner. I am pleased with my service experience.

  Marybeth Dean
3 months ago
Josh and the service team were great! They got my car right in for servicing and I was out much quicker than I had expected! Everyone at the store was kind and helpful, and even helped me find the earring I had lost while at the Subaru dealership! Love the espresso coffee machine! It was a great addition to the waiting area!

  Ken Monaco
2 months ago
Northtown Subaru provided outstanding service in solving the hatchback issue of my wife s Subaru Ascent. A simple computer reset and it s perfect again! Robert and his team ROCK! Outstanding service and pleasure to deal with! Everyone was so pleasant and cooperative! Scale of 1 to 10, I give them a 25.

  Catreva Porter
3 months ago
My experience was good. However, the issues with my vehicle still remains to be fixed gone back a second time for it to be fixed. It was OK for one day and the issue still persist so I now have to call and make another appointment and hopefully this appointment goes a lot better than the last one.

  John
3 months ago
Andy is a true example of excellence.His courtesy and professional knowledge are very impressive.He took the time to listen to my concerns and offered up a step by step process on how your service department would locate and fix the problem.I am very satisfied with how he handled himself and put my mind at ease.Andy is a valuable asset to Northtown Subaru.Thank you Andy !

  Renee Szarowicz
6 days ago
As always, Andy Stewart, was excellent. He explained and suggested needed repairs for my 2016 Forester.I trust him .Personable, patient, honesy guy!

  ELLEN O'CONNOR
a month ago
Once again I had a great experience at North Town Subaru getting my oil change and check over for my upcoming trip. Trish did a great job answering my questions and confirming all my trip prep concerns were addressed. Thanks Trish and the Northtown Subaru staff.

  Namita Acharya
4 months ago
I ve come to expect excellent service at Northtown Subaru. I m on my third Subaru that I have bought from them and get serviced there. They never make me wait too long, keep me updated on my service appointment while I wait, and have a comfortable waiting area with thoughtful amenities like a charging station and flavored coffee.Trisha made my most recent service experience a truly stellar experience that exceeded my already high expectations. I brought my Subaru in for a regular oil change and tire rotation on the morning I was departing for a road trip. I had been trying to solve an issue with my Northtown Platinum Plus points for over a year. I mentioned it to Trisha who immediately sent an email to the correct contact and assured me she would solve the problem that day. My service appointment was quick. As I was walking to my car, Trisha said she noticed that my key fob battery was low and had replaced it. I knew it needed to be done and was dreading doing it because I didn t know how to change the key fob battery. I was planning to do it when I got home. Trisha saved me the time and hassle and helped me leave for my road trip in good time. Later that day, Trisha called me to confirm my points issue was resolved and I received an email confirming the same.Thank you Trisha and Northtown Subaru for going the extra mile and being a place I can count on for excellent, friendly, and genuinely thoughtful service.

  Szuyin Wu
3 months ago
Friendly and helpful reception and excellent shuttle service! Had a great time in the shuttle with the driver. He is friendly and welcoming! My car got fixed and inspected within few hours! Very efficiently!

  Cindy Longboat
a week ago
Taylor greeted me with professionalism and kindness, she was knowledgeable and very courteous, my experience from the moment I brought my car in and until I checked out was comfortable, I appreciate the excellent service